Dell XPS 17 9730 Service Manual
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Dell XPS 17 9730 Service Manual

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XPS 17 9730
Service Manual
Regulatory Model: P92F
Regulatory Type: P92F004
February 2023
Rev. A00

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Summary of Contents for Dell XPS 17 9730

  • Page 1 XPS 17 9730 Service Manual Regulatory Model: P92F Regulatory Type: P92F004 February 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components..........................7 After working inside your computer..........................7 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of XPS 17 9730..........................10 Base cover................................... 12 Removing the base cover............................12 Installing the base cover.............................14 Battery....................................15 Lithium-ion battery precautions..........................
  • Page 4 Updating the BIOS from the F12 One-Time boot menu..................62 Clearing CMOS settings..............................62 Chapter 5: Troubleshooting......................63 Handling swollen Lithium-ion batteries........................63 Locate the Service Tag or Express Service Code of your Dell computer ..........63 SupportAssist diagnostics............................... 64 Built-in self-test (BIST)..............................64 M-BIST...................................64 LCD Built-in Self Test (BIST)...........................

  • Page 5: Chapter 1: Working Inside Your Computer

    Standby power Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep mode and has other advanced power management features.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 8 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. 5.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 10: Major Components Of Xps 17 9730

    Left hinge M2.5x6 Right hinge M2.5x6 Type-C connector bracket M2x4 Wireless card bracket M2x4 System board M2x4 Antennas M2x2 Major components of XPS 17 9730 The following image shows the major components of XPS 17 9730. Removing and installing components...
  • Page 11 1. Base cover 2. Battery 3. Solid-state drive thermal shield 4. M.2 2280 solid-state drive 5. Right fan 6. Display-cable bracket 7. USB Type-C port bracket 8. System board 9. Memory module 10. Right antenna 11. Palm-rest and keyboard assembly 12.

  • Page 12: Base Cover

    19. Heat sink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 13 CAUTION: Only use a plastic scribe to disengage and release the clips with the prying motion along the edges of the base cover. Do NOT use your fingers. Steps 1. Remove the eight Torx T5 screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2.

  • Page 14: Installing The Base Cover

    5. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Steps 1.

  • Page 15: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 16: Installing The Battery

    Steps 1. Disconnect the battery cable from the system board (if not disconnected earlier). 2. Open the display and press the power button for 5 seconds to drain the flea power. 3. Remove the seven screws (M2x4) that secure the battery to the palm rest and keyboard assembly. 4.

  • Page 17: Memory Module

    Steps 1. Align the screw hole on each solid state drive thermal bracket with the respective screw hole on the palm rest and keyboard assembly. 2. Replace the seven screws (M2x4) to secure the battery to the palm rest and keyboard assembly. 3.

  • Page 18: Installing The Memory Module

    Steps 1. Lift the mylar that covers the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Slide and remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory module installed in your computer.
  • Page 19 Steps 1. Lift the mylar that covers the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 20: Solid-State Drive

    Solid-state drive Removing the solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the removal procedure. Steps 1.

  • Page 21: Fan

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Using the alignment post, place the solid-state drive thermal shield over the solid-state drive. 4.

  • Page 22: Installing The Right Fan

    Steps 1. Remove the two screws (M2x4) and the single screw (M1.6x4) that secure the fan to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2.

  • Page 23: Removing The Left Fan

    Steps 1. Connect the fan cable to the system board. 2. Align the screw holes on the fan with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the two screws (M2x4) and the single screw (M1.6x4) to secure the fan to the system board and palm-rest and keyboard assembly.

  • Page 24: Installing The Left Fan

    Steps 1. Remove the two screws (M2x4) and the single screw (M1.6x4) that secure the fan to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2.

  • Page 25: Heat Sink

    Steps 1. Align the screw holes on the fan with the screw holes on the system board and palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) and the single screw (M1.6x4) to secure the fan to the system board and palm-rest and keyboard assembly.

  • Page 26: Installing The Heat Sink

    Steps 1. Remove the seven screws (M2.5x5) in reverse sequential order (7 > 6 > 5 > 4 > 3 > 2 > 1) as indicated by the numbers on the heat sink. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites CAUTION:...

  • Page 27: Audio-Daughter Board

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1 > 2 > 3 > 4 > 5 > 6 > 7), as indicated by the numbers on the heat sink, install the seven screws (M2.5x5) to secure the heat sink to the system board.

  • Page 28: Installing The Audio-Daughter Board

    Steps 1. Remove the three screws (M2x4) that secure the audio-daughter board to the palm-rest and keyboard assembly. 2. Lift the audio-daughter board off the palm-rest and keyboard assembly. Installing the audio-daughter board Prerequisites About this task The following image indicates the location of the audio-daughter board and provides a visual representation of the installation procedure.

  • Page 29: Display Assembly

    Steps 1. Align the screw hole on the audio-daughter board with the screw hole on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the audio-daughter board to the palm-rest and keyboard assembly. Next steps 1. Install the base cover.
  • Page 30 Removing and installing components...
  • Page 31 Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Disconnect the camera connector and the display connector from the system board. 4. Remove the three screws (M2.5x6) that secure the left display hinge to the palm-rest and keyboard assembly. 5.

  • Page 32: Installing The Display Assembly

    Installing the display assembly Prerequisites About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 33 Removing and installing components...
  • Page 34 Steps 1. Slide the palm-rest and keyboard assembly under the display hinges. 2. Fold back the hinges and align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the three screws (M2.5x6) to secure the left display hinge to the system board and the palm-rest and keyboard assembly.

  • Page 35: System Board

    System board System-board callouts 1. Display-cable connector 2. Camera-cable connector 3. Right-fan cable connector 4. Right-speaker cable connector 5. Antenna-cable connectors 6. Keyboard-cable connector 7. Left-speaker cable connector 8. Left-fan cable connector 9. Power-button cable connector Removing the system board Prerequisites 1.
  • Page 36 About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 37: Installing The System Board

    Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Disconnect the camera connector and the display connector from the system board. 4. Remove the two screws (M2x4) from the left USB Type-C port bracket and lift it off the computer. 5.
  • Page 38 Removing and installing components...
  • Page 39 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) to secure the system board to the palm-rest and keyboard assembly. 3. Connect the left-speaker cable to the connector on the system board. 4.

  • Page 40: Antenna

    Antenna Removing the antenna Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.

  • Page 41: Installing The Antenna

    Steps 1. Remove the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly. 3. Peel off the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4.
  • Page 42 Steps 1. Place the antennas into the slots on the palm-rest and keyboard assembly. 2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly. NOTE: Route the antenna cable under the keyboard-control cable. 3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4.

  • Page 43: Palm-Rest And Keyboard Assembly

    7. Install the solid-state drive. 8. Install the memory module. 9. Install the battery. 10. Install the base cover. 11. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 44 Next steps 1. Install the antennas. 2. Install the system board. 3. Install the display assembly. 4. Install the audio-daughter board. 5. Install the left fan. 6. Install the right fan. 7. Install the heat sink. 8. Install the solid-state drive.

  • Page 45: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 46: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: USB flash drive, external optical drive, or external storage device). During the Power-on Self Test (POST), when the Dell logo appears, you can: System setup...

  • Page 47: One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 4. System setup options—System information menu Overview for XPS 17 9730 BIOS Version Displays the BIOS version number.
  • Page 48 Table 4. System setup options—System information menu (continued) Overview for XPS 17 9730 PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed.
  • Page 49 Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration Enable Secure Boot Enables or disables checking of boot software (including firmware drivers and the operating system). Enable Microsoft UEFI CA Enables or disables the inclusion of Microsoft UEFI CA (Certificate Authority) in the BIOS UEFI Secure Boot DB database.
  • Page 50 Allows user to have audio inputs and outputs from the connected Type-C Dell docking station. Default: ON Type-C Dock Lan Enable or disable the LAN on the external ports of the connected Type-C Dell docking station. Default: ON Miscellaneous Devices Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device.
  • Page 51 Table 7. System setup options—Storage menu (continued) Storage This technology is part of the SMART (Self-Monitoring Analysis and Reporting Technology) specification Default: OFF Drive Information Displays the information of various onboard drives. Enable MediaCard Enables to switch all media cards On/Off or set the media card to read-only state.
  • Page 52 By default, Optimized is selected. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 53 Table 11. System setup options—Security menu Security TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is visible to the OS. Default: ON Attestation Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS.
  • Page 54 Table 11. System setup options—Security menu (continued) Security Default: Enabled SMM Security Mitigation SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections. Default: OFF NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Data Wipe on Next Boot Start Data Wipe When enabled, the BIOS will queue up a data wipe cycle for storage device(s)
  • Page 55 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Enables or disables the access to the Physical Security ID (PSID) revert of NVMe hard drives from the Dell Security Manager prompt. Default: OFF Table 13. System setup options—Update Recovery menu...
  • Page 56 Configures the Ownership date. Default: OFF Diagnostics OS Agent Requests Enables or disables the capability of the Dell OS Agent from scheduling onboard diagnostics on a subsequent boot which can help assist in the prevention and resolution of hardware-related issues. Default: ON...
  • Page 57 Table 15. System setup options—Keyboard menu Keyboard Numlock Enable Enable Numlock Enables or disables Numlock when the computer boots. Default: ON Fn Lock Options Fn Lock Options Enables or disables the Fn lock option. Default: ON Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the F1-F12 keys scan the code for their secondary functions.
  • Page 58 Table 16. System setup options—Pre-Boot Behavior menu (continued) Pre-Boot Behavior By default, 0 seconds is selected. MAC Address Pass-Through MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. By default, System Unique MAC Address is selected.
  • Page 59 Table 18. System setup options—Performance menu (continued) Performance Enable Intel SpeedStep Technology Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Default: ON C-States Control Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.

  • Page 60: System And Setup Password

    System and setup password Table 20. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 61: Clearing Bios (System Setup) And System Passwords

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 62: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 63: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 64: Supportassist Diagnostics

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 65: System Diagnostic Lights

    7. Carefully inspect the screen for abnormalities (any lines, fuzzy color or distortion on the screen). 8. At the end of the last solid color (red), the system will shut down. NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention confirm functionality of the LCD. System diagnostic lights Battery-status light Indicates the power and battery-charge status.

  • Page 66: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 67: Drain Residual Flea Power (Perform Hard Reset)

    Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.

  • Page 68: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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