(1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter

the "Repair services") under the service agreement entered into with the Sony group company (hereinafter the "Service agreement"). Using this

information for any purpose other than the purpose described foregoing is forbidden.

(2) Only the Authorized Servicer's officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-know

and who have agreed to hold confidential this information (collectively hereinafter the "Permitted users") are permitted to access and use this

information. To disclose or disseminate to any person other than the Permitted users is forbidden.

(3) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose described in

Section (1) above.

(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior written

permission of the author.

(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)

(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:

somk-gcs-tissnexim-adm@jp.sony.com

(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.

Revision of Information:

This information may be changed or updated at any time without any prior notice. Please confirm that this information is up-to-date before using it.

GR1VH CHASSIS

Segment : APH / APHB

9-888-789-02

Sony EMCS (M) Sdn. Bhd., HES-M

LCD TV

SYS SET

Summary of Contents for Sony FW-32BU30J

Page 1 Conditions of Use: (1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service agreement”). Using this information for any purpose other than the purpose described foregoing is forbidden.
Page 2 2021/06/23 21:31:19 (GMT+09:00) R E V I S I O N H I S T O R Y Version Date Subject 2021.02 Issue 2021.06 1. Add APHB models (pg. 3) 2. Add Block Diagram for APHB 32” (pg. 105) 3. Add Connecting Diagram for APHB 32" (pg. 106) 4.
Page 3 2021/06/23 21:31:19 (GMT+09:00) M O D E L L I S T S THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION AMERICA ASIA CHINA MODEL FW-32BU30J FW-43BU30J FW-50BU30J FW-55BU30J FW-65BU30J FW-75BU30J FW-32BZ30J FW-43BZ30J FW-50BZ30J FW-55BZ30J FW-65BZ30J FW-75BZ30J KD-43X80J...
Page 4: Table Of Contents
2021/06/23 21:31:19 (GMT+09:00) T A B L E O F C O N T E N T S Title Page SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIDE Please refer Service Manual – Unique for below information : ▪ Disassembly and Removal Caution ▪...
Page 5: Safety Notes
7) Always clean the LCD panel with a soft cloth material. as shown in this manual or in supplements published by Sony. Circuit adjustments 8) Use care when handling the wires or connectors of the inverter circuit. Damaging the wires that are critical for safe operation are identified in this manual.
Page 6 2021/06/23 21:31:19 (GMT+09:00) S A F E T Y N O T E S 10)During the repair, DO NOT leave the Power On or Burn-in period for more than 1 Refer to the panel handling chapter of each Service manual, hour while the TV is face down on a cloth. Refer Figure 1 or the "Transporting"...
Page 7 2021/06/23 21:31:19 (GMT+09:00) S A F E T Y N O T E S To reduce the risk of image retention: Pixel shift Automatically moves the image on the screen to prevent image retention. •Fill the screen by changing [Wide mode] to eliminate the black bars. Select [Wide mode] other than [Normal].
Page 8 2021/06/23 21:31:19 (GMT+09:00) S A F E T Y N O T E S ※Things to prepare in advance 1) Caution for Board handling(Stress) Be sure to observe the following contents ESD wrist-strap ① Hold the board with both hands ESD cushion/sheet ②...
Page 9 2021/06/23 21:31:19 (GMT+09:00) S A F E T Y N O T E S 1) Caution for Board handling(Stress) ④Regardless of Good board or Defective board, always put it Be sure to observe the following contents on ESD cushion/sheet slowly. ⑦Do not hold Heat-Sink when take out or install it.. ⑤Do not stack up 2) Caution for Board handling(ESD) Be sure to observe the following contents.
Page 10 2021/06/23 21:31:19 (GMT+09:00) S A F E T Y N O T E S ※Installation example of wrist-strap Please connect the clip to the metal part of the chassis of the TV with the wristband ③When holding board, do not hit/touch to Plastic part(s) grounded.
Page 11 2021/06/23 21:31:19 (GMT+09:00) S A F E T Y N O T E S 1-4. Caution About the Lithium Battery 1-6. Leakage Test 1) Danger of explosion if battery is incorrectly replaced. Replace only with the same or (To protect electric shock when customer touch the terminal.) equivalent type.
Page 12 2021/06/23 21:31:19 (GMT+09:00) S A F E T Y N O T E S 1-7. How to Find a Good Earth Ground 1-8. Lead Free Information 1)A cold-water pipe is a guaranteed earth ground; the cover-plate retaining The circuit boards used in these models have been processed using Lead Free Solder. 2)screw on most AC outlet boxes is also at earth ground.
Page 13: Self Diagnostic Function
2021/06/23 21:31:19 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem.
Page 14 2021/06/23 21:31:19 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diag. Quick Reference (Not LED blinking [Record Only]) Error Item APHB <T> T-CON device I2C TCON ERR communication failure AUD_ERR_I2C <B>...
Page 15 2021/06/23 21:31:19 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diag. Service Menu Exit Entry (Self Diagnosis Display) - If you want to finish service mode app, do AC OFF/ON. →*Service mode app is disable perfectly.
Page 16 2021/06/23 21:31:19 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diag. Display Error Item Format of error timestamps Error count YYMMDDhhmmss (in UTC) FY21 model (APH / APHB) Example: 120823132523 ->...
Page 17: Troubleshooting
2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Triage Chart Before you make the service call… 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4.
Page 18 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Triage Chart RED DOT: Most likely defective part Before you make the service call… BLUE TRIANGLE: Secondary possible defective part GREEN SQUARE: Tertiary possible defective part 1.
Page 19 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Triage Chart RED DOT: Most likely defective part Before you make the service call… BLUE TRIANGLE: Secondary possible defective part GREEN SQUARE: Tertiary possible defective part 1.
Page 20 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.0 No Power - PSU BM5A Board Model No Power Check STBY 3.3V Replace C1708 Between G* Board to G* Board near CN1701 on BM5A Board BM5A board Harness...
Page 21 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) C1708 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 22 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power u-com Failure SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 23 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5A Board Model START Check 12V_MON Check 12.7V_MAIN Line Check VDD Check 3.3V_STBY Line R462 Voltage. and 19.5V_12.7V_AUDIO Line C442 Voltage.
Page 24 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5A Board Model Previous page Check P_ON_#2 Check BL_ON CL417 Voltage. Change IC401 CL420 Voltage. Change IC401 Is the voltage >3.0V? Is the voltage >3.0V? Check P_ON_HL u-com IC401 is working OK...
Page 25 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Board View (BM5A) Top Side B-Side IC401 P u-Com IC401 P u-Com SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 26 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) Top Side B-Side CL419 CL412 CL413 CL420 C442 CL418 CL417 CL414 CL416 IC401 R462 CL411 CL415 CL408 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
Page 27 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model Check Item Summary Board Operation IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. DC/DC IC414 5.0V_STBY_H...
Page 28 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model DDCON check START Check IC600 Vcc voltage Check Vcc voltage Check C601 Change D800/D600 C801 / C628 D800/D600 Is voltage >12V? Is voltage >3V?
Page 29 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model DDCON check START Check fuse F6xx/F8xx Change Fuse Is fuse OK? Please refer page 27 for Ref number. 1) Check POWER_ON Check Vcc voltage P-on u-com IC401 #pin10...
Page 30 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Board View (BM5A) Top Side B-Side 5.0V_VBUS/5V_MA 3.3V_DDC_OUT AUDIO IN/5V_ 1.8V_M5 1.8V_STBY 0.8V_M5_ 1.1V_M5_ 0.9V_M5_ 0.8V_M5_ STBY 1.8V_M5_ET_S 0.8V_M5_ 3.3V_M5_STBY CORE 1.0V_M5 1.8V_EMMC 3.3V_MAI 1.0V_TU_P 5.0V_STB SAFETY NOTES...
Page 31 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) 5.0V_STBY_H 5.0V_VBUS/5V_MAIN/5V_AUDIO B-Side Top Side R545 Pin#15 IC600 IC414 C482 C479 C610 C601 F600 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 32 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) 3.3V_DDC_OUT Top Side IC607 C656 C665 Pin#11 F604 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 33 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) 1.1V_M5_DDR 1.0V_TU_P Top Side B-Side Pin#4 C806 Pin#4 IC801 C628 C801 IC603 C630 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 34 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.1V_M5_DDR Checking Point (BM5A) B-Side 0.9V_M5_STBY B-Side C809 C810 Pin#4 IC803 IC802 C812 Pin#4 C807 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 35 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) 1.8V_M5 0.8V_M5_CORE B-Side B-Side F807 C831 C902 F802 C846 Pin#4 IC813 IC804 C904 Pin#8 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 36 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) 0.8V_M5_CPU 1.0V_M5 B-Side B-Side F803 Pin#4 IC812 C855 C896 C861 F805 C898 IC810 Pin#19 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 37 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Checking Point (BM5A) 0.8V_M5_GPU B-Side F804 C868 C874 IC811 Pin#19 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 38 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model LDO check START Check Vcc voltage C415 Check 5V_MAIN DDCON (IC600) Is voltage >4V? Check Enable pin 1.2 No Power U-Com Failure voltage Is voltage >3V?
Page 39 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model LDO check START Check 3.3V_DDC_OUT DDCON Check Vcc voltage (IC607 on BM5A) C817 Is voltage >3V? 3.3V_STBY (G* board) Check Enable pin 1.2 No Power U-Com Failure voltage...
Page 40 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model LDO check START Check 3.3V_DDC_OUT DDCON Check Vcc voltage (IC607 on BM5A) C815 Is voltage >3.2V? 3.3V_STBY (G* board) Check Enable pin 1.2 No Power U-Com Failure voltage...
Page 41 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model LDO check START Check IC600 Vcc voltage Check Vcc voltage Check C601 C2214 Change D2200 D2200 Is diode alive? Is voltage >12V? Is voltage >3V? Check 3.3V_STBY.
Page 42 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model LDO check 1.8V_M5_ET_STBY 3.3V_MAIN_H B-Side B-Side Pin#3 Pin#3 IC403 C818 C415 C416 C817 IC806 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
Page 43 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO BM5A Board Model LDO check 3.3V_M5_STBY B-Side C816 IC809 R917 C815 1.8V_EMMC B-Side C2214 Pin#3 IC2201 C2216 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
Page 44 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.4 NO POWER – Muffin5 Failure Muffin Fail Suspected Muffin LOG is Write DDR check Replace DDR Is there DDR error? displayed bootloader Check Muffin Log Power uCom and Follow 1.2 &...
Page 45 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 1.5 No Power – Muffin5 Replacement Muffin5 replacement flow eMMC need to be replaced when changing Muffin5. eMMC replacement Muffin5 replacement SW write SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
Page 46 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.0 LED Blinking: 2x (Main power Error) BM5A/BM5ST 2-time blinking Check “12.7V_MAIN” at pin 5,6,7,8 of CN1700 G Board on BM5A/BM5ST Board, Voltage > 13.2V ? BM5A/BM5ST Board SAFETY NOTES SELF DIAGNOSTIC FUNCTION...
Page 47 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Check point for BM5A Board PWB (A side) Detail CN1700 CN1700 Pin 5,6,7,8 12.7V_MAIN SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 48 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.1 Detail of 3x LED Blinking Error Item Number of STBY LED flashing Description Valhalla2 DC_ALERT Main board 5V power rail monitoring AUD_ERR Audio amp error detection SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
Page 49 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.1 Detail of 3x LED Blinking 3-time blinking (DC Alert) Check “12.7V_MAIN” Check “5V_MAIN” Check “5V_DET” BM5A/ Check Audio at pin 5,6,7,8 of CN1700 on at JL601 on BM5A/BM5ST board, at CL1247 on BM5A/BM5ST board, BM5ST...
Page 50 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Check point for BM5A/BM5ST Board PWB (A side) Detail CN1700 Pin 5,6,7,8 12.7V_MAIN CN1700 CL1247 5V_DET at CL1247 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE...
Page 51 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Check point for BM5A/BM5ST Board PWB (A side) Detail JL601 5V_MAIN at JL601 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 52 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.2 LED Blinking: 3x (AUD_ERR) 3x blinking (AUD_ERR) B-Board Audio Amp Fuse broken? B Board Power OFF Audio Amp PVDD-GND short? check Replace B Board B Board B-Board Audio Amp DVDD-GND short?
Page 53 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.2 LED Blinking: 3x (AUD_ERR) – BM5A B-Board BM5A Audio Amp PVDD voltage check Measure voltage at capacitor C3576 before 3x blinking. For G-Board, if voltage is <12.7V → NG For Adapter or LD-Board, if voltage is <19.5V →...
Page 54 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.5 LED Blinking: 5x Panel ID Read Error BM5 Board LCD Model 5x blinking Check Replace Replace Replace G Board NG “12.5V_TCON” BM5A Board Panel (T-con) G Board on BM5A board...
Page 55 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G BM5A PWB Layout BM5A Full Layout CN4200 +12.7V_TCON SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 56 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.6 LED Blinking: 6x (Backlight Error) 6-times blinking Harness / Symptom Connection Check Voltage of Check High Improvement broken “BL_ERR” harness/connection Replace Harness at JL1703 on G-board to harness BM5A/BM5ST...
Page 57 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Check point for BM5A Name Board PWB (B side) Detail JL1703 BM5A/ BL_ERR BM5ST JL1703 BL_ERR SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 58 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 2.7 LED Blinking: 7x (Temperature Error) BM5A/BM5ST 7-time blinking Setting circumstance is OK? Set to another Temperature, location, etc. Ventilation, etc. Symptom Replace FFC improvement from BM5A/BM5ST to H Board.
Page 59 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Check point for BM5A/BM5ST BM5A/BM5ST board (A side) Detail I2C0_SDA I2C0_SCL R1312 R1313 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 60 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 3.1 No sound for Speaker No Sound Speaker ※This confirmation way is only for traditional speaker & exciter. Check In PIEZO Tweeter case, we can confirm OK or NG by listening actually. ・[Speakers] setting is [TV Speakers]? ・Nothing is connected to Headphone terminal and Bluetooth ? ・Volume setting is not too small?
Page 61 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 3.2 No sound for Headphone out / Audio out / Opt out No Sound No Sound Headphone out / Opt out Audio out (Trinity model Only) Check Check [Settings] ・Volume setting is not too small?
Page 62 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 3.7 No Sound: @ Tuner No Sound with normal picture Only RF tuner input? Please refer Audio Check IC1000 (SOC) troubleshooting SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
Page 63 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 3.8 NO SOUND: HDMI 1/2/3/4 No Sound ARC No Sound (HDMI3) Check the picture Refer to 4.5 HDMI NO PICTURE Except HDMI3 Check the Port Change to HDMI 3 HDMI3 Not support ARC...
Page 64 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.0 No Picture BM5 Board LCD Model No Picture Any abnormal Check smart core Check Replace Replace Replace LCD panel display? (horizontal/ LED indication power supply the V by One FFC BM5A board...
Page 65 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.1 Analog Video Signal Path (WW Destination) BM5A AH9:GPIO56 VIDEO_DET AL31:CVBS0P CVBS0P Composite IC1000 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 66 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Investigation flow (WW Destination) Checking condition: - TV ON, *AV conversion cable is connected to conversion jack input BM5A (Yellow) at TV side. Composite input cable is connected to composite source output.
Page 67 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Actions (WW Destination) BM5A Condition Actions to be taken Muffin [IC1000] Change B-board Problem Connector Problem Change Connector Connectivity Problem Change Part according to remarks Parts Broken...
Page 68 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Parts location (WW Destination) Board Name Board PWB (A-side) Details BM5A (WW) R2842, C2825 C2825 R2842 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
Page 69 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Parts location (WW Destination) Board Name Board PWB (B-side) Details BM5A (WW) VR2800 D2800, VR2800, D2800 R2843, R2844, R2845, R2848, R2849, C2831, R2841 R2843 R2848...
Page 70 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.3 Input Skip Function (BM5A) Under default condition; If user insert analog video cables into video jacks, the Video/Component will be highlighted and can be selected. The detection mechanism is based on below tables.
Page 71 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner IC1000 (SoC) IF/AGC Video Analog Demod. TU300* Digital Demod. X_Demod_RST_STBY DVB-T/T2/S/S2 Audio DTMB IC3101 ISDB-T Digital Demod. ATSC 3.0 ISDB-T/S/S3 JP/ATSC 3.0/Philippines only Decoder...
Page 72 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner Notes: I2C - Parts for I2C SDA line: R3036, C3005 RF input no picture / noisy picture - Parts for I2C SCL line : R3035, C3006 Waveform confirmation point Check RF source cable •...
Page 73 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner FOR 12V LNB Voltage Checking: @ AEP and JP +12V_LNB Voltage Checking Check LNB power line MOSFET Check P_ON_HL signal line Mount check R3037, R3038 +12.7V_MAIN at Q604/Q605...
Page 74 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner (BM5A) BM5A Tuner potion(Top View) Tuner Power Lines: 3.3V, 12.0V, 1.0V FB3102 BM5A (Top View) BM5A Tuner potion(Bottom View) R3037 R3038 R643 FB3103...
Page 75 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G Notes: 4.4 No Picture: @ Tuner - Parts for IF_N line : C3011 - Parts for IF_P line : C3010 - Parts for TAGC line: R3024, C3023, R3003, FOR ANALOG TUNING: @ All destination except JP : Insert correct signal in correct ANT terminal.
Page 76 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner Notes: - Parts for IF_N line : C3011 - Parts for IF_P line : C3010 FOR DIGITAL TUNING 1: @ For TW, NA-ATSC(MX/UC) , CH/HK, LA, PA, EU - Parts for TAGC line: R3024, C3023, R3003, : Insert correct signal in correct ANT terminal.
Page 77 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner Notes: I2C - Parts for I2C SDA line: R3036, C3005 - Parts for I2C SCL line : R3035, C3006 FOR DIGITAL TUNING 2: @ JP, US ATSC3.0 and Philippines Waveform confirmation point •...
Page 78 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner (BM5A) IF_N, IF_P, TAGC, TS Lines(Near SOC) BM5A(Top View) BM5A Tuner potion(Top View) BM5A Tuner potion(Top View) RB3001 C3023 R3024 BM5A Tuner potion(Top View) C3010...
Page 79 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture: @ Tuner (BM5A) I2C_SDA, I2C_SCL, TS Lines(Near tuner), X_DEMOD_RST_STBY BM5A(Top View) BM5A Tuner potion(Top View) BM5A Tuner potion(Top View) R3035 C3006 R3003 R3116 R3123...
Page 80 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.5 NO PICTURE: HDMI 1/2/3/4 No Picture ① Check HDMIcable Change HDMIcable +5V line NG Check the below point at Spec:4.7~5.3V Check other Connector side ・Check +5V line CL4009/4011/4013/4015 HDMI input ・Check HPD line CL4008/40010/4012/4014...
Page 81 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 4.5 NO PICTURE: CHECK POINTS HDMI 1,2,3 & 4 HDMI 1 +5V part :R4036 +5V line :CL4009 HDMI 3 HPD line :CL4008 HDMI 1 CL4013 CL4009 HDMI 2...
Page 82 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 5.0 Key Switch Button Error Check harness Harness connection Key button error connection between issue B-board and H-board Change harness B-board to H-board harness between B-board to issue H-board...
Page 83 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 5.1 IR Remote Commander Error Check harness IR remote commander does Harness connection connection between not respond issue B-board and H-board Change harness B-board to H-board harness between B-board to issue H-board...
Page 84 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 5.2 Light Sensor Error Setting is “ON” Check harness Check harness Backlight level does not change when Harness connection connection between B- connection between B- ambient light changed issue board and H-board...
Page 85 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 5.3 CAS ID unknown Digital broadcasting Check harness (terrestrial / satellite) cannot Harness connection connection between be received. And the B-board and issue message of Fig1 or Fig2 is SmartCore* displayed on the screen.
Page 86 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 6.0 Network Malfunction: Ethernet (Wired) [Network Set-up] >[Wired Set-up] on the TV Connection Results Connection Results Connection Results B board Cable Connection Local Access Internet Access Failed Failed...
Page 87 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 6.0 Network Malfunction: Ethernet (Wired) Name Full Board (A side) Zoomed in view D2402 (CHK4) TX, RX line L2401 T2401 (CHK1) (CHK5) (CHK3) J2401 (CHK2) T2402 BM5A...
Page 88 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 6.2 Wi-Fi_BT - Wireless Network malfunction “Setting” → “ Network & Internet” Check FFC 20P Wi-Fi radio No scan result under connection is OK Connect strength is weak BM5A Board...
Page 89 2021/06/23 21:31:19 (GMT+09:00) T R O U B L E S H O O T I N G 6.3 Wi-Fi_BT - Bluetooth malfunction Bluetooth Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work AX_APH “Settings” → “Remotes & Accessories” → Please refer connection instruction BM5A “Bluetooth Settings”...
Page 90: Service Adjusment
2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T When finished the operation of service mode, please AC Plug Service Mode OFF/ON the TV set. *If you don’t do AC plug OFF/ON, Model Information >>...
Page 91 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T Software Version 1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Service Mode Main Micro Model PKG1.1.0.22.64.1.00.0 SW Version:...
Page 92 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T Serial Number Edit (1) Service Mode In “Service Mode”, select “Model Information” by Model Information >> Self diagnosis History >> pressing “↑” or “↓” then pressing “Enter” or “→” Video / Audio >>...
Page 93 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T Serial Number Edit (2) Model >> Status Information >> YES is selected, the input data is saved Model Information >> into EEPROM. SERIAL NUMBER EDIT is >>...
Page 94 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T Model Number Setting Service Mode Model 1) In “Service Mode”, select “Model Model Information >> Information” by pressing “↑” or “↓” Status Information >>...
Page 95 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T WB Adjustment (If necessary) In “Panel/PQ” service mode “WB Adjustment” category by “↑” or “↓”. Go to “WB Adjustment”, press → button. To select To change data , press “←”...
Page 96 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T Please apply when Main board or panel is replaced. WB/Mura/CUC data transfer (LCD Model only) In “Panel/PQ” service mode “WB/Mura/CUC data transfer” category by “↑”...
Page 97 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T HDD Performance Check (EU ,JP, PA<APH> Only) Service Mode General Setting In “Service Mode”, select “General Model Information >> Back << Setting” by pressing “↑” or “↓” then Self diagnosis History >>...
Page 98 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T HDD RE-Register (EU ,JP, PA<APH> Only) Service Mode General Setting Model Information >> Back << Self diagnosis History >> Aging mode <[ ]>...
Page 99 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T How to enter Aging Mode In Service Mode, select “General Setting”, press “Enter” or “→” button to enter General Setting [</>] Set [Home]Exit 2) Press “↓”...
Page 100 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T USB Update Caution: 1:Download USB image and unzip file. Do not power off while the update is in progress. 2: copy zip file to USB memory root folder. 3: USB memory insert TV.
Page 101 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T Factory Data Reset – with UI method 3) Select ‘About’ 2) Select System/Device Preferences 4) In About, Select ‘Reset’ 1) At Home Menu, go to Settings 7) Select ‘Yes’...
Page 102 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T Factory Data Reset – force method (without UI) 1. Press “Center” key” key 1 Key Center Key Key type Center Models APH / APHB Procedure 1) Press and hold Center Key.
Page 103 2021/06/23 21:31:19 (GMT+09:00) S E R V I C E A D J U S T M E N T TV behavior during Factory Data Reset operation ② ① ③ ① TV reboot with White LED ② Factory Reset logo start ③ TV start with Initial setup condition SAFETY NOTES SELF DIAGNOSTIC FUNCTION...
Page 104: Diagrams
2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S APH_APHB 43”/ 50” / 55”/ 65” / 75” * depend on destinations. APHB: No Tuner Video signal Audio signal Control Bus SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 105 2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S APHB 32" SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 106 2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S 32 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 107 2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S 43 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 108 2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S 50 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 109 2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S 55 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 110 2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S 65 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 111 2021/06/23 21:31:19 (GMT+09:00) D I A G R A M S 75 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
Page 112: Handling Guide
2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Panel Handling Guide 1 – Holding Position Holding edge of Bezel without touching O- Hand pressing O-Cell cell Always wear gloves during P-mod handling Hand pressing O-Cell Support set at edge of Bezel without touching O-cell SAFETY NOTES...
Page 113 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Panel Handling Guide 2 – Carry Position Carry P-mod by Horizontal position Carry P-mod by vertical position SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIDE SYS SET...
Page 114 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Panel Handling Guide 3 – Carry Condition Carry P-mod by 1 person Carry P-mod by 2 person O-Cell Pop out Do not apply force on Back Chassis and rotate the Bezel →...
Page 115 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Panel Handling Guide 4 – Carry Condition Carry P-mod by Corner Carry P-mod at center area SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIDE SYS SET...
Page 116 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Panel Handling Guide 5 – Resting condition Resting P-mod by 2 persons Resting P-mod by 1 person Panel can be fully supported Panel is not fully by table surface supported by table surface (Corner /...
Page 117 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Panel Handling Guide 6 – Prohibited method Handle P-mod without gloves Press on P-mod during Assy & Disassy SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIDE SYS SET...
Page 118 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Panel Handling Guide 7 – Restricted area Touch on PIEZO hook Touch on RC hemming Avoid touch Piezo hook and rear cover hook during P-mod handling SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
Page 119 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Holding Area (Prohibited Method) – Front Side (32" Only) Basically, please hold at side surface of metal TOP chassis. Caution: ・Do not hold area marked red ・Do not push Cell NG AREA NG AREA...
Page 120 2021/06/23 21:31:19 (GMT+09:00) H A N D L I N G G U I D E Holding Area (Prohibited Method) – Rear Side (32" Only) Basically, please hold at side surface of metal TOP chassis and around edge of back chassis. Caution: ・Do not hold area marked red ・Do not push T-con Shield NG AREA...

Sony FW-32BU30J Service Manual

Quick Links

Related Manuals for Sony FW-32BU30J

Summary of Contents for Sony FW-32BU30J

Page 4: Table Of Contents

Page 5: Safety Notes

Page 13: Self Diagnostic Function

Page 17: Troubleshooting

Page 90: Service Adjusment

Page 104: Diagrams

Page 112: Handling Guide

This manual is also suitable for: