Epson WF-2960 Series User Manual
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Epson WF-2960 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
NPD6902-01 EN

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Table of Contents
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Summary of Contents for Epson WF-2960 Series

  • Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6902-01 EN...

  • Page 2: Table Of Contents

    Contents Guide to This Manual Guide to the Control Panel Introduction to the Manuals....7 Control Panel......22 Important Safety Instructions (paper manual).
  • Page 3 Copying ID card......57 Feature: Receiving Faxes....81 Feature: PC-FAX Send/Receive Copying Without Margins.
  • Page 4 Saving Power......118 A genuine Epson printer driver has not been Disabling your Wi-Fi Connection... . . 118 installed..
  • Page 5 Help for Users in the Philippines... . 247 (Epson Scan 2)......209 Application for Configuring Fax Operations and Sending Faxes (FAX Utility).
  • Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Guide to Web Movie Manuals.

  • Page 7: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 8: Printing Only The Pages You Need

    Guide to This Manual > Printing Only the Pages You Need Searching by keyword Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page. Jumping directly from bookmarks Click a title to jump to that page.

  • Page 9: About This Manual

    Guide to This Manual > > About This Manual Operating System References About This Manual This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference information used in this manual. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 10: Trademarks

    Trademarks ® ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

  • Page 11: Copyright

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 15: Advisories And Warnings For Using The Touchscreen

    Important Instructions > Notes on the Administrator Password ❏ Always turn the printer off using the button. Do not unplug the printer or turn off the power at the outlet until the light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 16: Default Value Of The Administrator Password

    Important Instructions > Protecting Your Personal Information Default Value of the Administrator Password The default value of the administrator password is printed on the label on the product itself, such as the one shown. The position where the label is attached depends on the product, such as the side where the cover is opened, the back, or the bottom.

  • Page 17: Part Names And Functions

    Part Names and Functions Front............18 Inside.

  • Page 18: Front

    Part Names and Functions > Front Front ADF (Automatic Document Open when removing jammed originals in the ADF. Feeder) cover ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF document support Supports originals.

  • Page 19: Inside

    Part Names and Functions > Inside Paper cassette Loads paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper guide extension Slide out to load paper larger than A4 size. Document cover Blocks external light while scanning.

  • Page 20: Rear

    Part Names and Functions > Rear Ink cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles underneath. Rear Maintenance box cover Remove when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing.

  • Page 21: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 22 Touch Screen Operations.

  • Page 22: Control Panel

    Guide to the Control Panel > Touch Screen Operations Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Displays the home screen. Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's memory.

  • Page 23: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Slide Hold and move the items around. Pinch in Zoom in or zoom out of the preview image on the control panel when printing photos. Pinch out Home Screen Configuration Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box.

  • Page 24: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also access the Sound menu from this screen. Indicates whether or not Quiet Mode is set for the printer. When this feature is enabled, the noise made by printer operations is reduced, but print speed may slow down.

  • Page 25: Loading Paper

    Loading Paper Paper Handling Precautions......... . 26 Paper Size and Type Settings.

  • Page 26: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 27: List Of Paper Types

    To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver, Smart device Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy...

  • Page 28: Loading Papers

    Printer Driver, Smart device Envelope Envelope Envelope For smart devices, these media types can be selected when printing using Epson Smart Panel. Loading Papers Loading Paper You can load paper by referring to the animations displayed on the printer's LCD screen.

  • Page 29: Loading Envelopes

    Loading Paper > > Loading Papers Loading Pre-punched Paper Loading Envelopes Load envelopes with the flap facing up, and then slide the edge guides to the edges of the envelopes. Related Information “Available Paper and Capacities” on page 203 & “Unavailable Paper Types”...

  • Page 30: Loading Long Papers

    Loading Paper > > Loading Papers Loading Long Papers Loading Long Papers Select User-Defined as the paper size setting. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏ Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline. Related Information “Available Paper and Capacities”...

  • Page 31: Placing Originals

    Placing Originals Placing Originals..........32 Originals that are not Supported by the ADF.

  • Page 32: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. Follow the steps below to view the animations for placing originals. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen.

  • Page 33: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Scanner Specifications”...

  • Page 34: Printing

    Printing Printing Documents..........35 Printing on Envelopes.

  • Page 35: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 36 Printing > > Printing Documents Printing from a Computer 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 37 Printing > > Printing Documents Printing from a Computer Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 38 Printing > > Printing Documents Printing from a Computer Note: This feature is not available for borderless printing. Access the printer driver, and then make the following settings. Main tab > 2-Sided Printing Related Information “Paper for 2-Sided Printing” on page 205 &...
  • Page 39 Printing > > Printing Documents Printing from a Computer Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. Main tab >...
  • Page 40 Printing > > Printing Documents Printing from a Computer Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
  • Page 41 Printing > > Printing Documents Printing from a Computer Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 42 Printing > > Printing Documents Printing from a Computer 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 43 Printing > > Printing Documents Printing from a Computer 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 44 Printing > > Printing Documents Printing from a Computer 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 45 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 46 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 47 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 48 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 49: Printing Documents From Smart Devices

    Printing > > Printing Documents Printing Documents from Smart Devices Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. Access the printer driver, and then make the following settings. More Options tab > Color Correction > Image Options > Emphasize Thin Lines Printing Clear Bar Codes If printed bar codes cannot be read correctly, you can print clearly using reduced ink bleeding.
  • Page 50 Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing, copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.

  • Page 51: Printing On Envelopes

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 52: Printing On Envelopes From A Computer (Mac Os)

    (CD/DVD label printing is only supported by some models.). See the application’s help for details. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code.

  • Page 53: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 54: Copying

    Copying Copying Using Easy Settings......... . 55 Copying on 2-Sides.

  • Page 55: Copying Using Easy Settings

    Copying > Copying on 2-Sides Copying Using Easy Settings This section explains how to use the Copy menu on the control panel to copy originals. 1. Load paper in the printer. “Loading Paper” on page 28 2. Place the originals. “Placing Originals”...

  • Page 56: Copying By Enlarging Or Reducing

    Copying > Copying Originals Using Good Quality Copying by Enlarging or Reducing You can copy originals at a specified magnification. Copy > Advanced Settings tab > Reduce/Enlarge Related Information “Basic Menu Options for Copying” on page 58 & “Advanced Menu Options for Copying” on page 59 &...

  • Page 57: Copying Id Card

    Copying > Copying ID card Copy > Advanced Settings tab > Remove Shadow or Remove Punch Holes Related Information “Basic Menu Options for Copying” on page 58 & “Advanced Menu Options for Copying” on page 59 & Copying ID card Scans both sides of an ID card and copies onto one side of A4 size paper.

  • Page 58: Copying Without Margins

    Copying > Basic Menu Options for Copying Copying Without Margins Copies without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper. Copy > Advanced Settings tab > Borderless Copy Related Information “Basic Menu Options for Copying”...

  • Page 59: Advanced Menu Options For Copying

    Copying > Advanced Menu Options for Copying Advanced Menu Options for Copying Note: The items may not be available depending on other settings you made. Paper Setting: Select the paper size and the paper type you loaded. Reduce/Enlarge: Configures the magnification ratio of the enlargement or reduction. If you want to reduce or enlarge the original by a specific percentage, select the value, and then enter a percentage within a range of 25 to 400%.

  • Page 60: Quality

    Copying > Advanced Menu Options for Copying Quality: Select the quality for copying. Selecting High provides higher quality printing, but the printing speed may be slower. Original Orientation: Select the orientation of your original. Remove Shadow: Removes shadows that appear around copies when copying thick paper or that appear in the center of copies when copying a booklet.

  • Page 61: Scanning

    Scanning Available Scanning Methods......... . 62 Scanning Originals to a Computer.

  • Page 62: Available Scanning Methods

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 11: Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 63: Scanning Originals To The Cloud

    ❏ Save as JPEG: Saves the scanned image in JPEG format. ❏ Save as PDF: Saves the scanned image in PDF format. 5. Tap When using Windows 7 or later, or OS X El Capitan (10.11) or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...

  • Page 64: Menu Options For Scanning

    Scanning > Menu Options for Scanning Menu Options for Scanning Some items may not be available depending on the scanning method you have selected or other settings you have made. B&W/Color Select whether to scan in monochrome or in color. JPEG/PDF Select the format in which to save the scanned image.

  • Page 65: Scanning Using Wsd

    Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows Vista or later. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
  • Page 66 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 67: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 32 2. Start Epson Smart Panel on your smart device.

  • Page 68: Faxing

    Faxing Before Using Fax Features..........69 Overview of this Printer's Fax Features.

  • Page 69: Before Using Fax Features

    Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...
  • Page 70 Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Related Information “Connecting Your Phone Device to the Printer”...
  • Page 71 Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details. Depending on the model of the phone device, the fax function cannot be completely disabled, so you may not be able to use it as an external phone.

  • Page 72: Making The Printer Ready To Send And Receive Faxes

    Faxing > > Before Using Fax Features Making the Printer Ready to Send and Receive Faxes 4. Pick up the handset. If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection has been established.
  • Page 73 Faxing > > Before Using Fax Features Making the Printer Ready to Send and Receive Faxes 2. Select General Settings > Fax Settings > Fax Setting Wizard. 3. Following the on-screen instructions, enter the sender name such as your company name, your fax number. Note: Your sender name and your fax number appear as the header for outgoing faxes.

  • Page 74: Making Settings For The Printer's Fax Features According To Use

    Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use “Making Settings to Receive Faxes Operating Only a Connected Phone” on page 75 & “Basic Settings” on page 219 & Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use.
  • Page 75 Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine. 1.
  • Page 76 Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use ❏ Inbox in the Printer You can save received faxes to the Inbox. You can view them on the printer's control panel so that you can print only the ones you want to print or delete unnecessary faxes.

  • Page 77: Making Contacts Available

    Faxing > > Before Using Fax Features Making Contacts Available 5. If you are using the Rejection Number List, select Edit Blocked Number list, and then edit the list. Making Settings to Send and Receive Faxes on a Computer To send and receive faxes on a computer, FAX Utility must be installed on the computer connected by network or USB cable .
  • Page 78 Faxing > > Before Using Fax Features Making Contacts Available 2. Select Contacts. 3. Do one of the following. ❏ To register a new contact, select Add Entry, and then select Add Contact. ❏ To edit a contact, select on the target contact, and then select Edit. ❏...
  • Page 79 Faxing > > Before Using Fax Features Making Contacts Available 2. Click Log in, enter the password, and then click OK. 3. Select Contacts. 4. Select the number that you want to register, and then click Edit. 5. Enter Name, Index Word, Fax Number, and Fax Speed. 6.

  • Page 80: Overview Of This Printer's Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes 8. Select the destination that you want to register to the group, and then click Select. Note: Destinations can be registered to multiple groups. 9. Click Apply. Related Information “Application for Configuring Printer Operations (Web Config)”...

  • Page 81: Feature: Receiving Faxes

    Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Feature: Receiving Faxes Receive Mode There are two options in Receive Mode for receiving incoming faxes. ❏ Manual Mainly for phoning, but also for faxing “Usage of Manual Mode” on page 87 ❏...

  • Page 82: Features: Various Fax Reports

    Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 “Receiving Faxes on a Computer” on page 99 Features: Various Fax Reports You can check the status of sent and received faxes in a report. “Report Settings”...

  • Page 83: Sending Faxes Using The Printer

    Faxing > > Sending Faxes Using the Printer Selecting Recipients Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the printer's control panel. Note: When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending. 1.

  • Page 84: Various Ways Of Sending Faxes

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Selecting the recipients from the sent fax history Select Recent, and then select a recipient. Note: To delete recipients you entered, display the list of recipients by tapping on the field of a fax number or the number of recipients on the LCD screen, select the recipient from the list, and then select Remove.
  • Page 85 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Faxes Dialing from the External Phone Device You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending a fax, or when the recipient's fax machine does not switch to the fax automatically.

  • Page 86: Receiving Faxes On The Printer

    Faxing > Receiving Faxes on the Printer Sending Many Pages of a Monochrome Document (Direct Send) When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory. Therefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer performs scanning and sending simultaneously.

  • Page 87: Receiving Incoming Faxes

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Received faxes are printed in the printer's initial settings. When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > (More) >...

  • Page 88: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call ❏ Using the line for faxing only (external telephone is not necessary) ❏ Using the line for faxing mainly, and sometimes phoning Receiving Faxes Without an External Phone Device The printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is complete.

  • Page 89: Viewing Received Faxes Saved In The Printer On The Lcd Screen

    Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen 4. Enter the fax number. “Selecting Recipients” on page 83 Note: When Security Settings > Direct Dialing Restrictions is set to On, you can only select fax recipients from the contact list or the sent fax history.

  • Page 90: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Fax Settings 5. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions. Important: If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have already read or printed.
  • Page 91 Faxing > > Menu Options for Faxing Fax Settings Sharpness: Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the sharpness. ADF Continuous Scan: Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.

  • Page 92: More

    Faxing > > Menu Options for Faxing More Transmission Report: Prints a transmission report after you send the fax. Print on Error prints a report only when an error occurs. When Attach Fax image to report has been set in Settings > General Settings > Fax Settings >...

  • Page 93: Menu Options For Inbox

    Faxing > > Menu Options for Inbox Open Inbox (XX Unread) Reprint Faxes: Reprints the received faxes in the printer. Fax Settings: Accesses Settings > General Settings > Fax Settings. Related Information “Receiving Faxes by Polling (Polling Receive)” on page 88 &...
  • Page 94 Faxing > > Menu Options for Inbox Open Inbox (XX Unread) You cannot set a password when Options when memory is full has been set to Receive and print faxes. Print All: Selecting this prints out all received faxes in the inbox. Delete All: Selecting this deletes all received faxes in the inbox.

  • Page 95: Using Other Faxing Features

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 “Application for Sending Faxes (PC-FAX Driver)” on page 210 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 96 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality, or Character Density. For details, see the PC-FAX driver help. 5.

  • Page 97: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 9. Click Next. ❏ When you have selected Add documents to send checkbox, follow the steps below to add documents in the Document Merging window. Open a document you want to add, and then select the same printer (fax name) in the Print window.
  • Page 98 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) Note: The following explanation uses Text Edit, a standard Mac OS application as an example. 1. Create the document you want to send by fax in an application. 2.

  • Page 99: Receiving Faxes On A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 “Application for Sending Faxes (PC-FAX Driver)” on page 210 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 100 Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Note: ❏ Received fax data saved to the computer is removed from the printer's memory. ❏ You need Adobe Reader to view the received faxes because they are saved as PDF files. Using the Fax Icon on the Task Bar (Windows) You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar.

  • Page 101: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer 3. Check the date and the sender in the list, and then open the received file as a PDF. Note: ❏ Received faxes are automatically renamed using the following naming format. YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number) ❏...
  • Page 102 Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer Related Information “Making Save to Computer Setting not to Receive Faxes” on page 77 &...

  • Page 103: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........104 Improving Paper Feeding Problems.

  • Page 104: Checking The Status Of Consumables

    Enable EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor ❏...
  • Page 105 Maintaining the Printer > Improving Paper Feeding Problems 5. Stand the printer with the control panel's button at the top. Caution: Be careful not to trap your hand or fingers when standing the printer. Otherwise you may be injured. Important: Do not leave the printer standing for a long time.

  • Page 106: Improving Print, Copy, Scan, And Fax Quality

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the nozzles are severely clogged, a blank sheet will be printed.

  • Page 107: Running Power Cleaning

    Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Running Power Cleaning”...

  • Page 108: Preventing Nozzle Clogging

    Maintenance tab > Print Head Cleaning > Power Cleaning ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Cleaning > Power Cleaning Related Information “Checking and Cleaning the Print Head”...

  • Page 109: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. 1. Select Maintenance on the printer's control panel. 2.

  • Page 110: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured. Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1.
  • Page 111 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried. 3.
  • Page 112 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 113: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 6. Clean the part that is shown in the illustration. Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path, the translucent film inside the printer may be smeared.
  • Page 114 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 3. Open the scanner unit with both hands until it locks. 4. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step.
  • Page 115 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 5. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. Be careful not to touch the ink that has adhered inside the printer.

  • Page 116: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance. Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water.
  • Page 117 In These Situations When Replacing a Computer......... 118 Saving Power.

  • Page 118: In These Situations

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 119: Installing The Applications Separately

    Do not turn off or unplug the printer until the update is complete. Doing so may result in malfunction of the printer. Note: ❏ You can download the latest applications from the Epson website. http://www.epson.com ❏ If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications from the Epson website.

  • Page 120: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window.

  • Page 121: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    … Installing the Applications Separately Checking if a genuine Epson printer driver is install Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately” on page 119 &...

  • Page 122: Re-Setting The Network Connection

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 123: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 124 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel 2. Select Wi-Fi (Recommended). If the printer has already been connected by Ethernet, select Router. 3. Tap Start Setup. If the network connection is already set up, the connection details are displayed. Tap Change Settings to change the settings.
  • Page 125 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Yes after checking the message. 4. Select Push Button Setup (WPS). 5.

  • Page 126: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Checking the Printer's Network Connection Status (Network Connection Report) You can print a network connection report to check the status between the printer and the wireless router. 1.
  • Page 127 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Related Information “E-1” on page 127 & “E-2, E-3, E-7” on page 127 & “E-5” on page 128 & “E-6” on page 128 &...
  • Page 128 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 129 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 130 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
  • Page 131 ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 132: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the device that you want to connect to once. Unless you disable Wi- Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 133 For devices that have been connected to the printer before, select the network name (SSID) on the device's Wi-Fi screen to connect them again. Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn.

  • Page 134: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Disconnecting Wi-Fi Direct (Simple AP) Connection Note: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected.

  • Page 135: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults. The Wi-Fi Direct (simple AP) connection information of the smart device saved to the printer is deleted. Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers Although several computers can be connected to the same wireless router, each computer may be assigned a...

  • Page 136: Changing The Connection From Wi-Fi To Usb

    In These Situations > > … Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to Wi Related Information “Making Settings for Connecting to the Computer” on page 122 & Changing the Connection from Wi-Fi to USB Follow the steps below if the Wi-Fi you are using is unstable, or if you want to change to a more stable USB connection.

  • Page 137: Setting A Static Ip Address For The Printer

    In These Situations > Transporting and Storing the Printer 3. Follow the guide to connect the LAN cable. Setting a Static IP Address for the Printer This section describes how to make settings from the printer's control panel. 1. Select Settings on the printer's home screen. 2.
  • Page 138 In These Situations > Transporting and Storing the Printer 2. Make sure the power light turns off, and then unplug the power cord. Important: Unplug the power cord when the power light is off. Otherwise, the print head does not return to the home position causing the ink to dry, and printing may become impossible.
  • Page 139 In These Situations > Transporting and Storing the Printer 8. Secure the ink cartridge holder to the case with tape. 9. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance.
  • Page 140 In These Situations > Transporting and Storing the Printer 11. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...

  • Page 141: Solving Problems

    Solving Problems Cannot Print, Scan, or Fax......... . . 142 Printing, Copying, Scanning, and Faxing Quality is Poor.

  • Page 142: Cannot Print, Scan, Or Fax

    Solving Problems > Cannot Print, Scan, or Fax Cannot Print, Scan, or Fax Problem Solving Read this section if you cannot print, scan, or fax as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? Solutions ❏...

  • Page 143: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 144 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 145 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 146 Solving Problems > > Cannot Print, Scan, or Fax The Application or Printer Driver do not Work Properly There is a problem with the status of the printer. Solutions Make sure the printer status is not Pause. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer.

  • Page 147: The Printer Cannot Connect To The Network

    You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps >...
  • Page 148 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network ❏ The printer is not recognized over a network connection “Checking the Printer's Network Connection Status (Network Connection Report)” on page 126 ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB”...
  • Page 149 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network ❏ Example of connecting to different SSIDs ❏ Example of connecting to SSIDs with a different frequency range Connect the computer or smart device to the same SSID as the printer. ❏...
  • Page 150 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network Restart the wireless router or reset the network settings for the printer. “Setting a Static IP Address for the Printer” on page 137 & The device connected to the USB 3.0 port causes radio frequency interference.

  • Page 151: Cannot Send Or Receive Faxes

    Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes 8. Select Network Settings > Wired LAN. 9. Select OFF for IEEE 802.3az. 10. Click Next. 11. Click OK. 12. Remove the Ethernet cable connected to the computer and the printer. 13.
  • Page 152 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes There are some problems in the DSL filter when you connect to a DSL phone line. Solutions If you can not send or receive fax, connect the printer directly to a telephone wall jack to see if the printer can send a fax.
  • Page 153 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes The header information for outgoing faxes is not registered. Solutions Select Settings > General Settings > Fax Settings > Basic Settings > Header and set up the header information.
  • Page 154 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes The sender's fax number has been registered to the Rejection Number List. Solutions Make sure that the sender's number can be deleted from the Rejection Number List before deleting it. Delete it from Settings >...
  • Page 155 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 156 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes ❏ Windows 8.1/Windows 8 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or Hardware. ❏ Windows 7 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound or Hardware.

  • Page 157: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Paper Does Not Feed Properly Points to Check Check the following items, and then try the solutions according to the problems.
  • Page 158 Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly Paper slips when paper dust adheres to the roller. Solutions Clean the roller. “Improving Paper Feeding Problems” on page 104 & Paper Feeds at a Slant The following causes can be considered.
  • Page 159 Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly Originals that are not supported by the ADF are being used. Solutions Use originals supported by the ADF. “ADF Specifications” on page 230 & The originals are loaded incorrectly. Solutions Load originals in the correct direction, and slide the ADF edge guide against the edge of the originals.

  • Page 160: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Perform a nozzle check to see if the print head nozzles are clogged.
  • Page 161 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment. Solutions Select the Maintenance >...
  • Page 162 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head”...
  • Page 163 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
  • Page 164 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
  • Page 165 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The display device has a high resolution. Solutions Colors may differ from what you see on smart devices such as smart phones or tablets with high- resolution displays.
  • Page 166 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the settings. ❏ Mac OS Change the Expansion setting from the print dialog's Print Settings menu. Aspect ratio of the image data and the paper size is different.
  • Page 167 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printed Characters Are Incorrect or Garbled The following causes can be considered. The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed.

  • Page 168: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor ❏ Mac OS Clear Mirror Image from the print dialog's Print Settings menu. Mosaic-Like Patterns in the Prints Images or photos with a low resolution were printed. Solutions When printing images or photos, print using high-resolution data.
  • Page 169 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Types”...
  • Page 170 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head”...
  • Page 171 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copied Photos are Sticky The copy was made on the wrong side of the photo paper. Solutions Make sure you are copying on the printable side. If you have accidentally copied on the wrong side of the photo paper, you need to clean the paper path.
  • Page 172 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 173 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper path is dirty. Solutions Load and eject paper without printing to clean the paper path. “Cleaning the Paper Path for Ink Smears” on page 109 &...
  • Page 174 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.

  • Page 175: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
  • Page 176 Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings. Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software. Note: Epson Scan 2 Utility is an application supplied with the scanner software.
  • Page 177 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

  • Page 178: The Quality Of The Sent Fax Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Quality of the Sent Fax is Poor Quality of the Sent Fax is Poor The following causes can be considered. There is dust or dirt on the originals or the scanner glass.
  • Page 179 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Image Quality of the Sent Fax is Poor The following causes can be considered. The resolution is set to low. Solutions If you do not know the performance of the sender’s fax machine, set the following before sending a fax.

  • Page 180: Received Fax Quality Is Poor

    A genuine Epson printer driver has not been installed. Solutions If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver. A Message is Displayed on the LCD Screen If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.
  • Page 181 “Ink Cartridge Codes” on page 206 The printer's borderless printing ink pad is Contact Epson or an authorised Epson service provider to replace the nearing the end of its service life. It is not a user- borderless printing ink pad*. It is not a user-serviceable part. The replaceable part.

  • Page 182: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
  • Page 183 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 1. Remove the rear cover. 2. Remove jammed paper from the rear cover. 3. Remove the jammed paper. 4. Insert the rear cover in the printer. 5. Close the document cover if it is open.
  • Page 184 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 6. Open the scanner unit with both hand until it locks. 7. Remove the jammed paper. Important: Do not touch the white flat cable and translucent film inside the printer. Doing so may cause a malfunction.

  • Page 185: Removing Jammed Paper From The Adf

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 8. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance.
  • Page 186 Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 3. Raise the ADF input tray. Important: Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be damaged. 4.

  • Page 187: Preventing Paper Jams

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 188 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ For best results, store ink cartridge packages with their bottom down. ❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.
  • Page 189 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏ Install all ink cartridges; otherwise you cannot print. ❏...

  • Page 190: Replacing Ink Cartridges

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 191 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In Continue Printing Temporarily with Only Black Ink (Windows) Do one of the following. ❏ When the following window is displayed, select Print in Black. ❏...
  • Page 192 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6. Click Print. 7.

  • Page 193: It Is Time To Replace The Maintenance Box

    ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 194: Replacing A Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.

  • Page 195: Cannot Operate The Printer As Expected

    Solving Problems > > Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Related Information “Maintenance Box Handling Precautions” on page 193 & “Maintenance Box Code” on page 207 & Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered.

  • Page 196: Operations Are Slow

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Operations are Slow Printing Is Too Slow The following causes can be considered. Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device. The print quality is set to high.

  • Page 197: Lcd Screen Gets Dark

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow The printer is printing high density data such as photos on plain paper. Solutions If you are printing high-density data such as photos on plain paper, printing may take some time to maintain print quality.

  • Page 198: The Date And Time Are Incorrect

    EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3. However, it may not be available when the printer is accessed over a network or is used as a shared printer.

  • Page 199: Sender's Fax Number Not Displayed

    “Making Settings for Blocking Junk Faxes” on page 76 Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information.
  • Page 200 ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
  • Page 201 Solving Problems > > Cannot Solve Problem Cannot Solve Printing or Copying Problems Related Information “Before Contacting Epson” on page 240 & “Contacting Epson Support” on page 240 &...

  • Page 202: Product Information

    Product Information Paper Information..........203 Consumable Products Information.

  • Page 203: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 204 Genuine Epson Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Double-Sided Matte Paper ❏ Epson Ultra Glossy Photo Paper...

  • Page 205: Unavailable Paper Types

    Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper (Manual 2-sided printing only.) ❏ Epson Double-Sided Matte Paper (Manual 2-sided printing only.) Related Information “Available Paper and Capacities” on page 203 &...

  • Page 206: Consumable Products Information

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Not all cartridges are available in all regions. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.

  • Page 207: Maintenance Box Code

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.

  • Page 208: Application For Printing From A Computer

    Product Information > > Software Information Application for Printing from a Computer (Mac OS Printer Driver) Note: Operations differ depending on the application. See the application's help for details. Accessing the printer driver from the control panel To make settings that apply to all of the applications, access from the control panel. ❏...

  • Page 209: Application For Controlling The Scanner

    Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN- compliant scanning application.

  • Page 210: Application For Sending Faxes (Pc-Fax Driver)

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).

  • Page 211: Application For Configuring Printer

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...

  • Page 212: Settings Menu List

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
  • Page 213 Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Date/Time Settings: Date/Time: Enter the current date and time.
  • Page 214 Product Information > > Settings Menu List General Settings Language: Select the language used on the LCD screen. Operation Time Out: Select On to return to the initial screen when no operations have been performed for the specified time. Keyboard: Change the layout of the keyboard on the LCD screen.
  • Page 215 Product Information > > Settings Menu List General Settings Top Offset in Back: Adjust the top margin for the back of the page when performing 2-sided printing. Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing. Check Paper Width: Select On to check the paper width before printing.
  • Page 216 Product Information > > Settings Menu List General Settings Wi-Fi (Recommended): Set up or change wireless network settings. Choose the connection method from following and then follow the instructions on the control panel. Wi-Fi Setup Wizard: Makes Wi-Fi settings by entering the SSID and password. Push Button Setup (WPS): Makes Wi-Fi settings by Push Button Setup (WPS).
  • Page 217 Product Information > > Settings Menu List General Settings Wired LAN Setup: Set up or change a network connection that uses a LAN cable and router. When this is being used, Wi-Fi connections are disabled. Network Status: Wired LAN/Wi-Fi Status: Displays the printer's network information.
  • Page 218 Settings Menu List General Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. For usage guides, see the following portal website.
  • Page 219 Product Information > > Settings Menu List General Settings Related Information “Basic Settings” on page 219 & “Making the Printer Ready to Send and Receive Faxes” on page 72 & Basic Settings You can find the menu on the printer's control panel below. Settings >...
  • Page 220 Product Information > > Settings Menu List General Settings Header: Enter your sender name and fax number. These appear as a header on outgoing faxes. Your Phone Number: You can enter up to 20 characters using 0-9 + or space. Fax Header: You can register up to 21 sender names as necessary.
  • Page 221 Product Information > > Settings Menu List General Settings Edit Blocked Number list: You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters using 0-9, *, #, or space. Related Information “Making the Printer Ready to Send and Receive Faxes”...
  • Page 222 Product Information > > Settings Menu List General Settings Save to Inbox: Save to Inbox: Saves received faxes to the printer's Inbox. Up to 100 documents can be saved. Note that saving 100 documents may not be possible depending on the usage conditions such as the file size of saved documents, and using of multiple fax saving features at a time.
  • Page 223 Product Information > > Settings Menu List General Settings Delete Print Data After Split: Delete Print Data After Split: Select the area of the document to delete when the amount that exceeds the paper length is less than the value set in Threshold. Threshold: If the amount that exceeds the paper length is less than or equal to this value, the excess is discarded and is not printed.
  • Page 224 Product Information > > Settings Menu List General Settings Collation Stack: Since the first page is printed last (output to the top), the printed documents are stacked in the correct page order. When the printer is running low on memory, this feature may not be available. Print Suspend Time: Print Suspend Time: During the specified time period, the printer saves documents received in the printer's...

  • Page 225: Supply Status

    Product Information > > Settings Menu List Maintenance Direct Dialing Restrictions: Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select recipients only from the contacts list or sent history. Selecting Enter Twice requires the operator to enter the fax number again when the number was manually entered.

  • Page 226: Print Status Sheet

    Product Information > > Settings Menu List Print Status Sheet Print Head Nozzle Check: Select this feature to check if the print head nozzles are clogged. The printer prints a nozzle check pattern. Print Head Cleaning: Select this feature to clean clogged nozzles in the print head. Power Cleaning: Select this feature to perform power cleaning if the print head is severely clogged or is still clogged after repeating standard cleaning.

  • Page 227: Print Counter

    Customer Research Select the menus on the control panel as described below. Settings > Customer Research Provides product usage information, such as the number of prints, to Seiko Epson Corporation. Select Settings - Approve, and then follow the on-screen instructions.

  • Page 228: Restore Default Settings

    Product Information > > Product Specifications Printer Specifications Restore Default Settings Select the menus on the control panel as described below. Settings > Restore Default Settings Network Settings: Resets the network settings to the default. Copy Settings: Resets the copy settings to the default. Scan Settings: Resets the scan settings to the default.

  • Page 229: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality. Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer's mechanism.

  • Page 230: Adf Specifications

    Product Information > > Product Specifications Fax Specifications Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.) A4, Letter Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color ❏...

  • Page 231: Interface Specifications

    Product Information > > Product Specifications Network Specifications ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) Resolution Monochrome ❏ Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) ❏ Photo: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) Color 200×200 dpi Speed Up to 33.6 kbps Compression Method Monochrome MH/MR/MMR...
  • Page 232 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, OS X Mavericks (10.9.5) or later...

  • Page 233: Supported Third Party Services

    (10.11) or later ✓ Event Manager IPv4 Windows Vista/ Windows XP, or OS X Yosemite (10.10)/OS X Mavericks (10.9.5) ✓ Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 OS X Mavericks (10.9.5) or later ✓ Send a fax IPv4 ✓...

  • Page 234: Dimensions

    Sleep mode: Approx. 1.0 W Power off: Approx. 0.2 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 235: Environmental Specifications

    Product Information > > Product Specifications System Requirements Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature after initial ink charging: -15 to 40°C (5 to 104°F) Temperature before initial ink charging: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 236: Regulatory Information

    Manufacturer: Seiko Epson Corporation Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 237: Restrictions On Copying

    Restrictions on Copying Standards and Approvals for Australian Model AS/NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: C623B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 238 Product Information > > Regulatory Information Restrictions on Copying Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 239: Where To Get Help

    Contacting Epson Support........

  • Page 240: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 241: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 242: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 243: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2460-9699 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 244 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt. 1 Jl. Jenderal 021-5724335 Service Jakarta Sudirman Kav. 3 Jakarta Pusat - DKI ess@epson-indonesia.co.id...
  • Page 245 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id...

  • Page 246: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
  • Page 247 Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:...
  • Page 248 Help for Users in the Philippines World Wide Web http://www.epson.com.ph Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (632) 8441 9030 Web Site: https://www.epson.com.ph/contact...

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