Commercial notebooks - drive self test support matrix (1 page)
Summary of Contents for HP Compaq NC4010
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Software Guide HP Compaq Notebook Series Document Part Number: 310029-002 October 2003 This guide provides settings and procedures for managing notebook power and security. It also provides instructions for obtaining system information and using setup utilities to help detect, solve, and prevent problems.
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Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Setting Up the Software A prompt asking you to set up your software is displayed on the screen when the notebook is turned on for the first time. Before responding to the prompt and proceeding through the online instructions, read the following caution and other installation information contained in this chapter.
A setup wizard loads, and a list of applications is displayed. Select the application you want to install, and follow the instructions on the screen. ✎ To view the descriptions and space requirements of preloaded HP utilities without installing them: ■ Select Start > (All) Programs > Software Setup.
Selecting Regional Settings Keyboard language and other regional preferences, such as time, date, and currency format, are set in the operating system. To access these settings: ■ In Windows 2000, select Start > Settings > Control Panel > Date/Time, or select Start > Settings > Control Panel > Regional Options.
Setup Setting Up Wireless LAN and Bluetooth If your notebook is equipped with optional wireless LAN (WLAN) or with a Bluetooth® device, you must configure these devices before using them. For information on configuring and using your WLAN device, refer to the Startup Guide included with your notebook. The Startup Guide contains information to help you set up your WLAN and locate the correct documentation.
Protecting the Notebook from Power Surges To protect the notebook from the power surges that might be caused by an uncertain power supply or an electrical storm: ■ Plug the notebook power cord into an optional, high-quality surge protector. Surge protectors are available from most computer or electronics retailers.
❐ Optional Aircraft Adapter ❐ Optional Automobile Power Adapter/Charger External power supplied through: ■ AC adapter ■ Optional Automobile Power Adapter/Charger External power supplied through: ■ AC adapter ■ Optional HP Port Replicator or HP Advanced Port Replicator Power 2–1...
Power Understanding Standby and Hibernation Standby and Hibernation are energy-saving features that conserve power and reduce startup time. They can be initiated by you or by the system. Refer in this chapter to the Hibernation or Shutdown” each setting. Standby Standby reduces power to system components that are not in use.
In the Power Options window, Hibernation is not displayed as an option if it has been disabled. Enable Hibernation in order to select it in the Power Options window. To verify that Hibernation is enabled: ■ In Windows 2000, select Start > Settings > Control Panel > Power Options icon >...
Power When the Power Supply Is Uncertain Make sure that Hibernation remains enabled, especially if you are operating the notebook on battery power and do not have access to an external power supply. If the battery pack fails, Hibernation saves your work to a hibernation file and shuts down the notebook.
Using the Default Power Settings The following tables describe the factory power settings on the notebook. You can change many of these settings according to your preference. For more information on changing the default settings, refer in this chapter to the Options”...
Power Task Procedure Turning off the There is no action required. display if the notebook is closed while the power is on Initiating or Resuming from Hibernation Task Procedure ■ User-initiated Hibernation ■ ■ System-initiated Hibernation (with Hibernation ■ enabled) ■...
Initiating or Resuming from Standby Task Procedure ■ User-initiated Standby ■ ■ System-initiated Standby ■ ■ Resume from Press the power button. user-initiated or system-initiated Standby Software Guide With the notebook on, Fn+F3. press Through the operating system: ❐ In Windows 2000, select Start >...
Power Using Emergency Shutdown Procedures If the notebook is unresponsive and you are unable to use normal Windows shutdown procedures, try the following emergency procedures: ■ Press ctrl+alt+delete. ■ Press and hold the power button for at least 5 seconds. ■...
Displaying the Power Meter Icon The Power Meter icon is on your taskbar by default. The icon changes shape to indicate whether the notebook is running on a battery pack or external AC power. Double-click the icon to display the Power Options window. To hide or show the Power Meter icon on the taskbar: 1.
Power To set a password prompt, access the Power Options window > Advanced tab. Select the check box for Prompt For Password When the Computer Goes Off Standby, and select OK. For more information about using security passwords, refer to “Setting Power-On Passwords.”...
The default SpeedStep settings are Maximum Performance for AC Power and Battery Optimized mode for battery power. (For details on each setting, refer to To access the utility after installation, select the SpeedStep icon on the taskbar or Start > Settings > Control Panel > Power Options icon >...
Power Using the SpeedStep Window To open the SpeedStep window select Start > Settings > Control Panel > Power Management icon > Intel SpeedStep technology tab. Then set your preferences according to the following table. Preference Assign a performance mode that applies when the notebook is running on battery power.
2. Use the arrow keys to select Advanced > Device Options. Under Intel SpeedStep Technology: ❏ Select Automatic to enable all SpeedStep settings in the SpeedStep window. ❏ Select Disable to set the notebook to run in Battery Optimized mode and disable all SpeedStep settings in the SpeedStep window.
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When you choose a Power Scheme, you are setting the AC power and battery power modes shown in the following table. No other user intervention is required to control the performance of your notebook processor. Power Scheme Home/Office Desk Portable/Laptop Presentation Always On Minimal Power Management 2–14...
To Protect Against Unauthorized use of the notebook Unauthorized access to the Computer Setup utility (F10) Unauthorized access to the contents of a hard drive Software Guide Security Use This Security Feature Power-on password HP Administrator password DriveLock (Continued) 3–1...
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“Using the Smart Card Reader.” Embedded Security Chip ✎ This feature is available on only select notebook models. For more information, refer to the HP ProtectTools Embedded Security Getting Started guide, included with notebooks containing this chip. HP Administrator password, which...
Hibernation until an authorized service provider resets the notebook. Refer to the Worldwide Telephone Numbers booklet included with the notebook to contact an HP Customer Care Center. ■ If you forget the DriveLock user password but know your DriveLock master password, you can remove DriveLock protection from the drive.
HP Administrator password Power-on password DriveLock user password DriveLock master password Smart Card password *HP Passwords must be enabled in Computer Setup. For more information, refer to Chapter 7, “Computer Setup” in this guide. 3–4 Function Used to access Computer Setup.
User password HP and Windows Password Guidelines HP and Windows passwords are not interchangeable. You must use an HP password at an HP password prompt and a Windows password at a Windows password prompt. For example: ■ If a power-on password is set, the power-on password (not a Windows password) must be entered when the notebook starts up or resumes from Hibernation.
Security The same word or series of letters, numbers, or slashes used for an HP password can be used for another HP password or for a Windows password, with these considerations: ■ HP passwords can be any combination of up to 32 letters and numbers and are not case-sensitive.
2. Use the arrow keys to select Security > Power-On password, then press ❏ To set a power-on password, type the password in the New Password field, then in the Verify New Password field, then press ❏ To change a power-on password, type the current password in the Old Password field, type the new password in the New Password and Verify New Password fields, then press...
Does not display as it is set, entered, changed, or deleted. ■ Must be set and entered with the same keys. For example, an HP Administrator password set with keyboard number keys will not be recognized if you enter it with embedded numeric keypad number keys.
Setting HP Administrator Passwords An HP Administrator password is set, changed, or deleted in Computer Setup. To manage the password: 1. Open Computer Setup by turning on or restarting the notebook. Press message is displayed in the lower left of the screen.
Security Understanding DriveLock Ä CAUTION: If you forget the DriveLock user and DriveLock master passwords, the hard drive is permanently unusable. DriveLock prevents unauthorized access to the contents of a hard drive. After DriveLock protection is applied to a drive, a password must be entered to access the drive.
Setting DriveLock Passwords Ä CAUTION: If you forget the DriveLock user and the DriveLock master passwords, the hard drive is permanently unusable. Ä CAUTION: To prevent loss of work and damage to the notebook and the hard drive, shut down the notebook before inserting or removing a primary hard drive.
Security 9. Type your master password in the New Password and Verify New Password fields, then press 10. To confirm DriveLock protection on the drive you have selected, type press 11. To save your DriveLock settings, select File > Save Changes and Exit, then follow the instructions on the screen.
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1. Save your work, exit all applications, and shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the notebook.
Security Removing DriveLock Protection To access the DriveLock settings in Computer Setup, you must shut down, then turn on the notebook. If you open Computer Setup from a Windows restart, DriveLock settings are not accessible. 1. Save your work, exit all applications, and shut down the notebook.
Security Manager HP ProtectTools Embedded Security Manager is the interface that allows you to configure settings for the optional Embedded Security Chip that is available on select notebooks. HP ProtectTools Embedded Security Manager is not provided in all languages. In order to use HP ProtectTools Embedded Security Manager, the Embedded Security Chip must first be enabled and the appropriate software and drivers must be installed.
Display a battery pack serial number. ✎ To prevent unauthorized access to this information, you must create an HP Administrator password. For instructions, see “Setting HP Administrator Passwords,” Setting System Information Options 1. To open Computer Setup, turn on or restart the notebook.
Smart Card Reader. This utility allows you to restrict unauthorized access to your Smart Card and Smart Card Reader. To download this utility and find out more about ProtectTools, visit the HP Web site at http://www.hp.com/products/security.
Optical Drive Software Using CDs and DVDs This chapter provides guidelines for playing CDs and DVDs using software that has been preloaded, preinstalled, or provided on an installation CD for select notebooks. This software supports optical drives in an optional External MultiBay and an optional Advanced Port Replicator with built-in MultiBay.
Optical Drive Software ■ If your system includes an optional Advanced Port Replicator, dock or undock the notebook before or after playing a disc (not while playing a disc). ■ For best playback quality, save all files and close all open applications before playing a disc.
Some CDs and DVDs contain player software such as PCFriendly. If you insert a disc that contains player software provided by a company other than HP, you are prompted to install that player software. If you prefer to install player software supported by HP, decline the installation and close the installation window.
Optical Drive Software Installing Software To install software included with the notebook from a CD, follow these steps: 1. Insert an appropriate optical drive into an External MultiBay connected to the notebook as described in the “External Devices” chapter of the Hardware Guide on the Documentation Library CD.
Enabling AutoPlay AutoPlay is an option in Windows that turns the Autorun feature on or off. Autorun starts a program on a CD-ROM or plays a title on a disc as soon as the disc is inserted into the drive and the drive door is closed.
Optical Drive Software Playing Audio and Video CDs with Windows Media Player The Windows Media Player application is a program included with the operating system. Playing a CD To play a CD, follow these steps: 1. Insert the CD into the drive, then close the tray. Wait several seconds.
✎ Some DVDs contain third-party DVD player programs such as PCFriendly. If you insert a DVD that contains a non-HP player program before you have installed WinDVD, you are prompted to install the non-HP player program and not WinDVD. If you prefer to install WinDVD, decline the non-HP player installation, then close the installation window.
Optical Drive Software To open the WinDVD application if Autorun has been disabled: ■ In Windows 2000, select Start > Programs > InterVideo WinDVD > InterVideo WinDVD. ■ In Windows XP, select Start > All Programs > InterVideo WinDVD > InterVideo WinDVD. For more information about using WinDVD, select Help on the WinDVD menu bar.
Creating CDs with Roxio Easy CD & DVD Creator Roxio Easy CD & DVD Creator is a data transfer utility that enables you to create or copy optical drive media. Before you can create CDs, you must install this application using the installation CD provided with your notebook.
Optical Drive Software Easy CD & DVD Creator Features Easy CD & DVD Creator includes the following 4 applications: ✎ Additional applications that appear in the Roxio Easy CD & DVD Creator online User’s Guide are not available on this notebook model, as purchased.
CD. The write process is sensitive to vibration. Choosing Recording Media HP recommends using high-quality media that correspond to the maximum speed of the optical drive. The notebook can write or copy to CDs that provide one-time, non-erasable recording (CD-R) or to CDs that provide erasable recording (CD-RW).
Optical Drive Software Creating CDs Refer to the Roxio Easy CD and DVD Creator online User’s Guide for details on burning CDs. Erasing Recorded Media with Roxio Easy CD & DVD Creator ✎ You cannot erase data from a CD-R or DVD+R disc. Only CD-RW or DVD+RW discs can be used in the following process.
Erasing Recorded Media with Creator Classic To erase recorded media formatted with Creator Classic: 1. Insert the CD into the optical drive. 2. Open the Creator Classic window: ❏ In Windows 2000, select Start > Programs > Roxio Easy CD and DVD Creator > Creator Classic. ❏...
Optical Drive Software The following table describes the Track-at-Once and Disc-at-Once recording methods. Option Track-at-Once Disc-at-Once For additional information about Track-at-Once or Disc-at-Once settings, refer to the Roxio Easy CD and DVD Creator online User’s Guide. Creating DVDs Using InterVideo WinDVD Creator InterVideo WinDVD Creator can be used to create, edit, and burn movies to a DVD or video CD.
DVD. The write process is sensitive to vibration. Choosing Recording Media HP recommends using high-quality media that correspond to the maximum speed of the optical drive. The notebook can write or copy to DVDs that provide one-time, non-erasable recording (DVD+R) or to DVDs that provide erasable recording (DVD+RW).
Optical Drive Software Creating DVDs To open InterVideo WinDVD Creator: ■ In Windows 2000, select Start > Programs > InterVideo WinDVD Creator> InterVideo WinDVD Creator. ■ In Windows XP, select Start > All Programs > InterVideo WinDVD Creator> InterVideo WinDVD Creator. For instructions on creating DVDs, select Help on the WinDVD Creator menu bar.
Changing Settings Using the Operating System To change settings through the operating system: 1. Open Device Manager: ❏ In Windows 2000, select Start > Settings > Control Panel > System icon > Hardware tab > Device Manager. ❏ In Windows XP, select Start > My Computer. Right-click in the window and select Properties >...
Optical Drive Software Changing Settings Using WinDVD To change the region setting on a drive using WinDVD: 1. Open WinDVD through one of the following methods: ❏ Select the WinDVD Player icon on the taskbar. ❏ Select Start > (All) Programs > InterVideo WinDVD > InterVideo WinDVD.
Bootable media and network interface cards (NICs) contain files needed by the notebook to start up and operate properly. The MultiBoot utility, disabled by default, enables you to identify these devices and control the sequence in which the system attempts to boot the devices to start up your notebook. Bootable devices include optical drive discs such as CDs or DVDs;...
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MultiBoot The hard drive can boot as only drive C. A network interface card (NIC) does not have a drive letter assigned to it. ✎ An optical drive device (CD or DVD) can boot either as drive A or drive C, depending on the format of the CD or DVD. Most bootable CDs or DVDs boot as drive A.
✎ Since no drive letter is associated with the NIC, changing the boot order of a NIC does not affect drive letters of the other devices. Enabling Devices in Computer Setup The notebook can start up from a USB device or the NIC only if that device has been enabled for inclusion in MultiBoot.
MultiBoot Understanding MultiBoot Results Before changing the startup sequence, consider the following: ■ When the notebook restarts after changing the boot order, it considers only the first device of each drive type when searching for a startup device. For example, the notebook is connected to a Port Replicator having a diskette drive and a SuperDisk drive.
Setting a New Default Boot Sequence Use Computer Setup to set a startup sequence that the notebook uses each time it is started or restarted. 1. To open Computer Setup, turn on or restart the notebook. Press displayed in the lower left of the screen. ❏...
MultiBoot 3. In the Express Boot Popup Delay (Sec) field, select the length of time in seconds that you want the notebook to display the Express Boot menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot menu is not displayed.) This time interval is known as the timeout.
Presentation Mode The Presentation Mode Quick Launch button toggles presentation mode on and off. Turning presentation mode on opens an application, folder, file, or Web site that you specify. The image simultaneously displays on the notebook screen and an external device connected to the external monitor connector or S-Video-out jack on the rear panel or to connectors on an optional Port Replicator.
Presentation Mode notebook keyboard and external keyboards. External keyboards can be attached to a USB connector on the notebook or to an optional Port Replicator. Opening Quick Launch Button Software The first time you press the Presentation Mode button, a Presentation Mode welcome dialogue box opens.
To place a shortcut to Quick Launch Button software on your desktop, place a check mark next to Show icon on the desktop. To open Quick Launch Button software from the desktop, double-click the shortcut. Changing Presentation Mode Settings The Item to Open field enables you to indicate a file, an application, a Web site, or a folder to open when the Presentation Mode button is pressed.
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Presentation Mode For more information regarding the playback function of your application or optical drive, refer to the documentation included with the product. 6–4 Software Guide...
Using Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup. ✎...
Computer Setup 3. To exit Computer Setup: ❏ To exit without saving any of the settings you may have entered, use the arrow keys to select File > Ignore Changes and Exit, then follow the instructions on the screen. ❏ To exit and save all the settings you have entered, use the arrow keys to select File >...
Selecting from the File Menu Select System information Save to floppy Restore from floppy Restore defaults Ignore changes and exit Save changes and exit Software Guide To Do This ■ View identification information about the notebook and any battery packs in the system.
Computer Setup Selecting from the Security Menu Select Administrator password Power-on password DriveLock passwords SmartCard password Device security System IDs Selecting from the Tools Menu Select HDD Self Test Options 7–4 To Do This Enter, change, or delete an administrator password.
Selecting from the Advanced Menu Select Language (or press Boot Options Device Options Software Guide To Do This Change the Computer Setup language. ■ Enable/disable QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■...
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Computer Setup Select Device Options (continued) 7–6 To Do This ■ Enable/disable USB legacy support for a USB keyboard, mouse, and hubs. When USB legacy support is enabled: ❐ A USB keyboard, mouse, and hubs work even when a Windows operating system is not loaded.
Prepare for a system ROM update by identifying the ROM versions currently installed on the notebook. 2. Access the updates on your local HP Web site or the Support Software CD. 3. Download and install the updates.
CD, refer to the Worldwide Telephone Numbers booklet included with the notebook to contact an HP Customer Care Center. Accessing Notebook Information To access the updates for your notebook, the following information will be needed: ■...
Windows. Downloading Software from the Internet Most software at the HP Web site is packaged in a compressed file called a SoftPaq. Some ROM updates may be packaged in a compressed file called a ROMPaq. Other ROM updates may be provided as a CPQFlash SoftPaq.
Do not remove or insert a drive. To download and install a system ROM: 1. Access the page at the HP Web site that provides software for your notebook. 2. Follow the instructions on the screen to locate the system ROM you want to download.
Downloading Other Software To update other software: 1. Access the page at the HP Web site that provides software for your notebook. 2. Follow the instructions on the screen to find the software you want to update.
Software Updates and Restorations System Recovery The notebook system recovery process provides several ways to recover system functionality. The Driver Recovery and Operating System CDs enable you to recover or repair your notebook without losing personal data. The Operating System CD also enables you to reinstall the operating system software provided with the notebook.
To restore the notebook to a previous date and time when it was functioning optimally: 1. Select Start > Help and Support > Tools > System Restore. 2. Follow the on-screen directions for restoring the notebook. Repairing the Operating System To attempt an operating system repair without deleting your personal data, use the Operating System CD that was shipped with the notebook:...
Software Updates and Restorations Reinstalling the Operating System If other recovery efforts do not successfully repair the notebook, you can reinstall the operating system. Ä CAUTION: Personal data and software you have installed on the notebook will be lost during the operating system reinstall. To protect your data, back up your data before reinstalling your operating system.
11. Select Format the partition using the NTFS file system (Quick) and press Ä CAUTION: Formatting this drive will delete all current files. 12. Press to format the drive. The reinstallation process begins. This process might take 1 to 2 hours to complete. The notebook restarts in Windows when the process is complete.
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802.11 wireless LAN 1–4 AC adapter 2–1 accessing notebook information 8–2 administrator password. See HP administrator password Advanced Port Replicator docking or undocking before playing discs 4–2 docking or undocking before starting DVD 4–8 Aircraft Adapter (optional) 2–1 antivirus software 1–5 Automobile Power Adapter/Charger 2–1...
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3–16 restoring defaults 7–2 Security menu 7–4 setting a MultiBoot express prompt with 5–5 setting default boot sequnces with 5–5 setting HP Administrator password preferences in 3–9 setting MultiBoot preferences in 5–1 setting SpeedStep preferences 2–11 system information options 3–16...
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CDs or DVDs 4–1 avoiding while using infrared or drive media 2–4 defined 2–3 initiating 2–6 resuming from 2–6 when to use 2–3 HP Administrator password features 3–9 initiating Hibernation 2–6 Standby 2–7 installing preloaded software 1–2 software from CD 4–4 third-party software 1–2...
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4–13 RPL (Remote Program Load) protocol 5–3 safeguarding data 8–6 screen settings 1–3 security features device disabling 3–15 HP Administrator password 3–9 setting up software 1–1 shutting down the notebook 2–5 SoftPaq 8–3 software antivirus 1–5 optical drive 4–3 setting up 1–1...
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software updates 8–1 CPQFlash file 8–3 determining current version of system ROM 8–2 identifying software packages 8–3 ROMPaq 8–3 SoftPaq 8–3 updating system ROM from Internet 8–3 SpeedStep 2–10 Standby avoiding while using discs 4–1 avoiding while using infrared or drive media 2–4 described 2–2 initiating 2–7 resuming from 2–7...