LG X screen Instruction Manual page 150

5. Using the Hard Reset (Factory Reset)
If your phone does not restore to its original condition, use a Hard Reset (Factory Reset)
to initialize it.
1
Turn the phone off.
2 Press and hold the Volume Down Key first, then press and hold the Power/Lock
Key on the right side of the phone until the LG logo is displayed.
3 Release all of the keys when the LG logo is displayed.
4 Immediately press and hold the Power/Lock Key + Volume Up Key + Volume
Down Key at the same time.
5
Release all keys when the Factory hard reset screen is displayed.
6 Press either of the Volume Keys to move the cursor to Yes, then press the
Power/Lock Key to continue.
7 Press either of the Volume Keys to move the cursor to Yes once again, then
press the Power/Lock Key to confirm.
8
Your device will perform a hard reset.
WARNING
If you perform a Hard Reset, all user applications, user data and DRM licenses
will be deleted. Please remember to backup any important data before
performing a Hard Reset.
6. When the screen freezes
If the screen freezes or the phone does not respond when you try to operate it:
Press and hold the Power/Lock Key and Volume Down Key for over 10 seconds
until the LG logo is displayed to restart your phone. If it still does not work, please
contact UQ Customer Support Center or one of our authorized service centers.
Important notice
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