Panasonic BB-HCS301A Troubleshooting Manual page 5

Problem
DynamicDNS • The router-connected PC has failed to access the Internet.
registration fails
using Setup
Program.
Setup Program • Your firewall or antivirus software is blocking the connection.
does not list any
of this product.
• This product is connected over a different network.
• Confirm that an IP address is assigned to your PC.
Setup Program • Network problems may have occurred during setup.
fails to complete
successfully.
UPnP port • UPnP
TM
forwarding setup
fails.
• This product was turned on before the router was turned on.
• The default gateway is not set, or the settings are wrong.
• The router does not support UPnP
All manuals and user guides at all-guides.com
Cause and Remedy
Refer to the router's manual and try to connect to the
Internet through your PC. Once Internet connection has
been confirmed, you can register to DynamicDNS.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up this product again.
If you cannot disable your firewall or antivirus software, you
can set up this product using the MAC address (see the
Getting Started).
Set up this product from a PC under the same router.
Assign the IP address to your PC (see page 154 of the
Operating Instructions on the Setup CD-ROM).
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Then set up this product again.
is disabled on the router.
TM
Enable UPnP on the router following the router manual.
TM
Turn the router on first, and then turn this product on.
Set the default gateway correctly (see page 37 or page 41
of the Operating Instructions on the Setup CD-ROM).
Enable port forwarding on your router following the router
manual.
[For assistance, please call: 1-800-272-7033]
Troubleshooting
.
TM
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