Brother MFC-820CW User Manual
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Brother MFC-820CW User Manual

Brother MFC-820CW User Manual

Multifunction center/facsimile machine
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USER'S GUIDE
MFC-820CW

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  • Page 1 USER’S GUIDE MFC-820CW...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Brother Numbers

    Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 4: For Customer Service

    For the location of a Brother authorized service center, call 1-877-BROTHER. Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week.

  • Page 5: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

  • Page 6: Usa And Canada

    LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 7 The decision as to whether to repair or replace the Machine and/or accompanying Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply ® -brand parts and...
  • Page 8 PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.
  • Page 9 This warranty states Brother's entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages.

  • Page 10: Table Of Contents

    Symbols used in this guide ...2 How to access the complete User’s Guide ...3 To view Documentation (For Windows To view Documentation (For Macintosh How to access Brother Support ® (For Windows Control panel overview ...6 LCD display screen ...8 Basic Operations ...8 About fax machines ...9...
  • Page 11 Automatic Daylight Savings Time ... 23 LCD display ... 23 Setting the LCD Contrast... 23 Setting the backlight brightness... 24 Setting the Dim Timer for the backlight ... 24 Setting the Off Timer ... 24 Section II Fax Sending a fax Entering Fax mode ...
  • Page 12 Phone Services and External devices Voice operations ...38 Tone or pulse...38 Operation from extension telephones...38 Fax/Tel mode when the power key is on ...38 Fax/Tel mode when the power key is off ...38 Phone line services...39 Distinctive Ring ...39 Registering the Distinctive Ring pattern ...40 Caller ID...41 Viewing Caller ID List ...42 Printing Caller ID List ...42...
  • Page 13 Setting a Remote Access Code... 60 Using your Remote Access Code... 60 Remote Fax commands ... 61 Retrieving fax messages ... 62 Changing your Fax Forwarding number ... 62 Printing Reports Fax reports... 63 Transmission Verification Report... 63 Fax Journal (activity report) ... 63 Reports ...
  • Page 14 Section IV PhotoCapture Center™ Walk-Up PhotoCapture Center™ Introduction ...76 PhotoCapture Center™ needs ...76 Getting started ...77 Entering PhotoCapture mode ...78 Print Images...78 View Photo(s) ...78 Print Index (Thumbnails) ...79 Print All Photos ...79 Print Photos ...79 DPOF printing ...80 Changing print settings ...81 Print Quality ...82 Setting Paper Type and Size ...82 Adjusting Brightness ...82...
  • Page 15 Section VI Appendixes Safety and Legal Safety precautions ... 90 To use the machine safely... 90 Choosing a location ... 93 Important information... 94 Important safety instructions... 94 Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.) ... 95 Federal Communications Commission (FCC) Declaration of Conformity (USA only) ...
  • Page 16 Specifications Product description ...134 General...134 Print media ...136 Copy ...137 PhotoCapture Center™ ...138 Fax...139 Scanner ...140 Printer ...141 Interfaces ...141 Computer requirements ...142 Consumable items ...143 Network (LAN) ...144 Glossary Index...

  • Page 17: Section I General

    Section I General General Information Loading documents and paper General setup...

  • Page 18: General Information

    General Information Using this guide Thank you for buying a Brother machine! Your machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your machine by reading through this guide.

  • Page 19: How To Access The Complete User's Guide

    User’s Guide that is on the CD-ROM. To view Documentation ® (For Windows From the Start menu, select Brother, MFL Pro Suite MFC-820CW from the Programs Group, and then select User’s Guide. How to view Documentation from the CD-ROM main menu Turn on your PC.

  • Page 20: To View Documentation (For Macintosh ® )

    To view Documentation ® (For Macintosh ® Turn on your Macintosh . Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear. Double-click the Documentation icon. The select Language screen appears, double-click your language. Click the documentation you want to read.

  • Page 21: How To Access Brother Support (For Windows ® )

    Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM. Click Brother Support on the main menu. The following screen will appear: To access our web site (www.brother.com), click Brother Home Page.

  • Page 22: Control Panel Overview

    Chapter 1 Control panel overview 1 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone.
  • Page 23 10.10.2006 Fax 20:45 Memory 5 Menu keys: Volume keys In Fax mode, you can press these keys to adjust the ring volume. a Search/Speed Dial Lets you look up numbers that are stored in the dialing memory. It also lets you dial stored numbers by pressing a two-digit number.

  • Page 24: Lcd Display Screen

    Chapter 1 LCD display screen The LCD shows the current machine status when the machine is idle. 10.10.2006 Fax 20:48 Memory 1 Current Receive Mode Lets you see the current receive mode. Fax (Fax only) F/T (Fax/Tel) TAD (External TAD) Mnl (Manual) 2 Fax in the machine’s memory Shows how many received faxes are in the...

  • Page 25: About Fax Machines

    Voice Mail will stop your machine from receiving faxes. If you set Voice Mail and the Brother machine to answer after the same number of rings, there is no way of knowing which one will answer first.

  • Page 26: Ecm (Error Correction Mode)

    Chapter 1 Note When you have an external Telephone Answering Device (TAD) on your fax line, your TAD will decide the number of rings before the call is answered. ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress.

  • Page 27: Loading Documents And Paper

    Loading documents and paper Loading documents You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 10 pages and feeds each sheet individually. Use standard 20 lb (80 g/m ) paper and always fan the pages before putting them in the ADF.

  • Page 28: Scanning Area

    Chapter 2 How to load documents Note To use the scanner glass, the ADF must be empty. Lift the document cover. Using the document guidelines on the left, center the document face down on the scanner glass. Close the document cover. CAUTION If you are scanning a book or thick document, DO NOT slam the cover or...

  • Page 29: About Paper

    ‘Basic’ tab of the printer driver or in the Paper Type setting of the menu (See Setting the Paper Type on page 21). When you print on Brother glossy paper, load the instruction sheet included with the glossy paper in the paper tray first, and then put the glossy paper on the instruction sheet.

  • Page 30: Paper Type And Size For Each Operation

    Chapter 2 Paper type and size for each operation Paper Type Paper Size 8 1/2 × 11 in. (216 × 279 mm) Cut Paper Letter 8.3 × 11.7 in. (210 × 297 mm) 8 1/2 × 14 in. (216 × 356 mm) Legal 7 1/4 ×...
  • Page 31 Paper weight, thickness and capacity Paper Type Weight Plain Paper 17 to 32 lb (64 to 120 Paper Inkjet Paper 17 to 53 lb (64 to 200 Glossy Paper Up to 58 lb (Up to 220 Cards Photo Card Up to 64 lb (Up to 240 Index Card Up to 32 lb (Up to 120 Post Card...

  • Page 32: Printable Area

    Chapter 2 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. If you set the Borderless feature to on, no unprintable areas will be shown. Cut Sheet Paper Top (1) Cut Sheet...

  • Page 33: Loading Paper, Envelopes And Post Cards

    Loading paper, envelopes and post cards Loading paper or other media Pull the paper tray completely out of the machine and remove the output paper tray (1). Press and slide the paper side guide (1) to fit the paper width. Loading documents and paper Pull out the paper support (1) and unfold the paper support flap (2).

  • Page 34: Loading Envelopes

    Chapter 2 Gently put the paper into the paper tray print side down and top edge first. Check that the paper is flat in the tray and below the maximum paper mark (1). Make sure the paper side guides touch the sides of the paper.
  • Page 35 How to load envelopes Before loading, press the corners and sides of the envelopes to make them as flat as possible. Note If the envelopes are ‘double-feeding,’ put one envelope in the paper tray at a time. Put the envelopes into the paper tray with the address side down and the leading edge (top of the envelopes) in first.

  • Page 36: General Setup

    General setup Turning the machine on and off When the machine is idle, you can turn it on and off by pressing the On/Off key. Note If you have connected an external telephone or TAD, it is always available. Turning the machine off Press and hold down the On/Off key until the LCD shows Shutting Down.

  • Page 37: Mode Timer

    Mode Timer Setting the Mode Timer The machine has four temporary mode keys on the control panel: PhotoCapture, Copy, Fax and Scan. You can change the amount of time the machine takes after the last Copy, Scan or PhotoCapture operation before it returns to Fax mode.

  • Page 38: Volume Settings

    Chapter 3 Press a or b to choose Letter, Legal, A4, A5 or 4"x6". Press OK. Press Stop/Exit. Volume Settings Setting the Ring Volume You can turn the ring to Off or you can choose the ring volume level. This setting will stay until you change it again.

  • Page 39: Automatic Daylight Savings Time

    You can also adjust the speaker volume by pressing Hook. Press Hook. Press d or c This setting will stay until you change it again. Press Hook. Automatic Daylight Savings Time You can set the machine to change automatically for daylight savings time. It will reset itself forward one hour in the Spring and backward one hour in the Fall.

  • Page 40: Setting The Backlight Brightness

    Chapter 3 Setting the backlight brightness You can adjust the brightness of the LCD backlight. If you are having difficulty reading the LCD, try changing the brightness setting. Press Menu. Press a or b to choose General Setup. Press OK. Press a or b to choose LCD Settings.
  • Page 41 Section II Sending a fax Receiving a Fax Phone Services and External devices Quick-Dial Numbers and Dialing Options Advanced Fax Operation (Black & White only) Printing Reports Polling...

  • Page 42: Sending A Fax

    Sending a fax Entering Fax mode When the machine is idle the date and time appear on the LCD. When you want to send a fax, or change fax send or receive settings, press the (Fax) key to illuminate it in green.

  • Page 43: Faxing From The Scanner Glass

    Faxing from the scanner glass You can use the scanner glass to fax pages of a book one at a time. The documents can be up to letter or A4 size. You cannot send multiple pages for color faxes. Note Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple page document.

  • Page 44: Broadcasting (Black & White Only)

    Chapter 4 Broadcasting (Black & White only) Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, Speed-Dial numbers and up to 50 manually dialed numbers in the same broadcast. After the broadcast is finished, a Broadcast Report will be printed.

  • Page 45: Additional Sending Operations

    Additional sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: resolution, contrast, overseas mode, delayed fax timer, polling transmission and real time transmission. Press (Fax). The LCD shows: 09012345689 Fax Resolution Standard Contrast...

  • Page 46: Dual Access (Black & White Only)

    Chapter 4 Note You can choose four different resolution settings for black & white faxes and two for color. Black & White Suitable for most typed Standard documents. Good for small print and Fine transmits a little slower than Standard resolution. Good for small print or artwork S.Fine and transmits slower than Fine...

  • Page 47: Overseas Mode

    Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas mode. After you send a fax using this feature, the feature will turn itself off.

  • Page 48: Restoring All The Settings To Factory Settings

    Chapter 4 Restoring all the settings to factory settings You can restore all the settings you have changed to the factory settings. These settings will stay until you change them again. Press (Fax). Press a or b to choose Factory Reset. Press OK.

  • Page 49: Out Of Memory Message

    Out of Memory message If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Black Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.

  • Page 50: Receiving A Fax

    Receiving a Fax Basic Receiving Operations Choosing the Receive Mode There are four different receive modes for your machine. You can choose the mode that best suits your needs. How it works The machine Fax Only automatically answers (automatic receive) every call as a fax.

  • Page 51: Setting The Ring Delay

    Setting the Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension phones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, keep the ring delay setting of 4.

  • Page 52: Easy Receive

    Chapter 5 Easy Receive If Easy Receive is On: The machine receives fax calls automatically, even if you lift the handset of an extension or external phone. When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension phone connected to another telephone wall jack, just replace the handset and your machine will do the rest.

  • Page 53: Receiving A Fax At The End Of A Conversation

    Receiving a fax at the end of a conversation At the end of a conversation on an external phone you can ask the other party to fax you information before you both hang up. Ask the other party to put the document in their machine and to press the Start or Send key.

  • Page 54: Phone Services And External Devices

    Phone Services and External devices Voice operations Voice calls can be made either with an extension or external telephone. Tone or pulse If you are using an external phone and have a pulse dialing service, but need to send tone signals (for example, for telephone banking), follow the instructions below.

  • Page 55: Phone Line Services

    106.) • If you have Voice Mail on your phone line, read the following carefully. Distinctive Ring Brother uses the term ‘Distinctive Ring’ but different telephone companies have other names for this service such as SmartRing, RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.

  • Page 56: Registering The Distinctive Ring Pattern

    Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring Rings...

  • Page 57: Caller Id

    Press Stop/Exit. Note If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choosing the Receive Mode on page 34.) Phone Services and External devices Caller ID The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies.

  • Page 58: Viewing Caller Id List

    Chapter 6 Viewing Caller ID List Caller ID memory stores information for up to thirty calls. When the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine. Press Menu.

  • Page 59: Connecting An External Device To Your Machine

    Connecting an external device to your machine Connecting an external or extension telephone You can connect a separate telephone (or telephone answering device) directly to your machine as shown in the diagram below. Connect the telephone line cord to the jack labeled EXT.
  • Page 60 Chapter 6 Improper Setup Unless you are using Distinctive Ring, the TAD must be connected to the EXT jack of the machine. 1 TAD When the TAD answers a call, the LCD shows Telephone. Connections The external TAD must be plugged into the jack labeled EXT.

  • Page 61: Special Line Considerations

    Special line considerations Roll over phone lines A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or ‘rolled over’...

  • Page 62: Multi-Line Connections (Pbx)

    Chapter 6 Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the left side of the machine. 1 Triplex Adapter 2 Two Line Phone 3 External Two Line TAD 4 Machine...

  • Page 63: Changing The Remote Codes

    Changing the remote codes The preset Fax Receive Code is l 5 1. The preset Telephone Answer Code is # 5 1. If you want to, you can replace them with your own codes. Press Menu. Press a or b to choose Fax. Press OK.

  • Page 64: Quick-Dial Numbers And Dialing Options

    Quick-Dial Numbers and Dialing Options Dialing Options You can dial in any of the following ways. Manual dialing Press all of the digits of the fax number. Speed-Dialing Press Search/Speed Dial. You can also choose Speed-Dial by pressing (Fax). Press the two-digit Speed-Dial number. (See Storing Speed-Dial numbers on page 50.) If you have two numbers in the location,...

  • Page 65: Search By Numerical Order

    Search by Numerical Order You can use the Speed-Dial location to search for names and numbers you have stored in Speed-Dial memories. Press Search/Speed Dial. You can also choose Speed-Dial by pressing (Fax). Press a or b to choose Numerical Order. Press OK.

  • Page 66: Caller Id History

    Chapter 7 Caller ID history This feature requires the Caller ID subscriber service offered by many local telephone companies. (See Caller ID on page 41.) The last 30 numbers of faxes you received will be stored in the Caller ID history. You can choose one of these numbers to send a fax, add it to Speed-Dial, or delete it from the history.

  • Page 67: Storing Speed-Dial Numbers From Outgoing Calls

    Enter the fax or telephone number (up to 20 digits). Press OK. Do one of the following: Enter the second fax or telephone number (up to 20 digits). Press OK. If you do not want to store a second number, press OK. Do one of the following: To store another Speed-Dial number, go to step e.

  • Page 68: Changing Speed-Dial Names Or Numbers

    Chapter 7 Press OK to confirm the fax or telephone number. Do one of the following: Enter the second fax or telephone number (up to 20 digits). Press OK. If you do not want to store a second number, press OK. Press Stop/Exit.
  • Page 69 Press a or b to choose Fax. Press OK. Press a or b to choose Set Quick-Dial. Press OK. Press a or b to choose Setup Groups. Press OK. Press a or b to choose Group 1, Group 2, Group 3, Group 4, Group 5 or Group 6 for the Group name where you will store the fax numbers.

  • Page 70: Access Codes And Credit Card Numbers

    Chapter 7 Press a or b to choose Set Quick-Dial. Press OK. Press a or b to choose Setup Groups. Press OK. Press a or b to choose the Group you want to delete. Press OK. Press a or b to choose Delete. Press OK.

  • Page 71: Advanced Fax Operation (Black & White Only)

    Advanced Fax Operation (Black & White only) You can only use one advanced fax operation at a time: Fax Forwarding Paging Fax Storage Fax Preview PC Fax Receive You can change your selection at any time. If received faxes are still in the machine’s memory when you change the advanced fax operations, an LCD question will appear.

  • Page 72: Fax Storage

    Chapter 8 Press a or b to choose Advanced Fax Operation. Press OK. Press a or b to choose Fwd/Page/Store. Press OK. Press a or b to choose Paging. Press OK. Enter your pager phone number followed by # # (up to 20 digits). Press OK.

  • Page 73: Fax Preview

    Fax Preview If you choose Fax Preview you can view received faxes on the LCD by pressing the Fax Preview key. When the machine is in Ready mode, a popup message will appear on the LCD to alert you of new faxes. You can continue all operations.

  • Page 74: Pc Fax Receive

    Chapter 8 How to print all faxes in the list Press Fax Preview. Press a or b to choose Print All. Press OK. PC Fax Receive If you turn on the PC-Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically.

  • Page 75: Turning Off Advanced Fax Operation

    Press a or b to choose Fwd/Page/Store. Press OK. Press a or b to choose PC Fax Receive. Press OK. Press a or b to choose Change. Press OK. Press a or b to choose <USB> or the PC you want to receive. Press OK.

  • Page 76: Remote Retrieval

    Chapter 8 Remote Retrieval You can call your machine from any touch tone telephone or fax machine, then use the remote access code and remote commands to retrieve fax messages. Setting a Remote Access Code The remote access code lets you access the remote retrieval features when you are away from your machine.

  • Page 77: Remote Fax Commands

    Remote Fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your remote access code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands Change the Fax Forwarding, Paging or Fax Storage settings...

  • Page 78: Retrieving Fax Messages

    Chapter 8 Retrieving fax messages You can call your machine from any touch tone phone and have your fax messages sent to a machine. Dial your fax number. When your machine answers, enter your remote access code (3 digits followed by l) at once. If you hear one long beep, you have messages.

  • Page 79: Printing Reports

    Printing Reports Fax reports Use the Menu key to set up the Transmission Verification Report and Journal Period. Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).

  • Page 80: Reports

    Chapter 9 Enter the time to start printing in 24-hour format. Press OK. (For example: enter 19:45 for 7:45 PM.) Press Stop/Exit. Reports The following reports are available: Transmission Prints a Transmission Verification Report for your last transmission. Help List A help list about how to quickly program your machine.

  • Page 81: Polling

    Polling Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work.

  • Page 82: Polled Transmit (Black & White Only)

    Chapter 10 Polled transmit (Black & White only) Polled transmit lets you set up your machine to wait with a document so another fax machine can call and retrieve it. The document will be stored and can be retrieved by any other fax machine until you delete it from the memory.

  • Page 83: Section Iii Copy

    Section III Copy Making copies...

  • Page 84: Making Copies

    Making copies How to copy Entering Copy mode When you want to make a copy, press (Copy) to illuminate it in green. The LCD shows: COPY Quality Normal Enlarge/Reduce 100% Paper Type Plain Paper Size Brightness Copy Start Press 1 No of Copies You can enter the number of copies you want by using the dial pad.

  • Page 85: Changing Copy Settings

    Changing copy settings You can change the copy settings temporarily for the next copy. These settings are temporary, and the machine returns to its default settings 60 seconds after copying, unless you have set the Mode Timer to 30 seconds or less. (See Setting the Mode Timer on page 21.) If you have finished choosing settings, press Black Start or Color Start.

  • Page 86: Setting Paper Type

    Chapter 11 142% A5iA4 186% 4"x6"iLTR 198% 4"x6"iA4 200% Custom(25-400%) If you do not want to change additional settings, press Black Start or Color Start. Note Page Layout Options are not available with Enlarge/Reduce. Setting Paper Type If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.

  • Page 87: Adjusting Contrast

    Adjusting Contrast You can adjust the copy contrast to help an image look sharper and more vivid. Press (Copy). Load your document. Enter the number of copies you want. Press a or b to choose Contrast. Press OK. Press c to increase the contrast or press d to decrease the contrast.

  • Page 88: Making N In 1 Copies Or A Poster

    Chapter 11 Making N in 1 copies or a poster (page layout) You can reduce the number of pages for copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.

  • Page 89: Setting Your Changes As New Default

    Setting your changes as new default You can save the copy settings for Quality, Paper Type, Brightness, Contrast and Color Adjust that you use most often by setting them the default settings. These settings will stay until you change them again. Press (Copy).

  • Page 90: Legal Limitations

    Chapter 11 Legal limitations Color reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable documents.

  • Page 91: Section Iv Photocapture Center

    Section IV PhotoCapture Center™ Walk-Up PhotoCapture Center™...

  • Page 92: Walk-Up Photocapture Center

    Walk-Up PhotoCapture Center™ Introduction Even if your machine is not connected to your computer, you can print photos directly from digital camera media. Your Brother machine includes media drives (slots) for use with popular digital camera media: ® ® CompactFlash...

  • Page 93: Getting Started

    Your machine is designed to read media cards that have been formatted by a digital camera. When a digital camera formats a media card it creates a special folder into which it copies image data. If you need to modify the image data stored on a media card with your PC, we recommend that you do not modify the folder structure created by...

  • Page 94: Entering Photocapture Mode

    Chapter 12 CAUTION DO NOT unplug the power cord or remove the media card from the media drive (slot) while the machine is reading or writing to the card (the PhotoCapture key is blinking). You will lose your data or damage the card.

  • Page 95: Print Index (Thumbnails)

    Print Index (Thumbnails) The PhotoCapture Center™ assigns numbers for images (such as No.1, No.2, No.3, and so on). The PhotoCapture Center™ does not recognize any other numbers or file names that your digital camera or PC has used to identify the pictures. You can print a thumbnail page (Index page with 6 or 5 images per line).

  • Page 96: Dpof Printing

    Chapter 12 Repeat step d until you have entered all the image numbers that you want to print. Note You can enter all the numbers at one time by using the l key for a comma or the # key for a hyphen. (For example, Enter 1, l, 3, l, 6 to print images No.1, No.3 and No.6.

  • Page 97: Changing Print Settings

    Changing print settings You can change the print settings temporarily for the next printing. These settings are temporary, and the machine returns to its default settings 180 seconds after printing, unless you have set the Mode Timer to 2 minutes or less. (See Setting the Mode Timer on page 21.) Note You can save the print settings you use most often by setting them as default.

  • Page 98: Print Quality

    Chapter 12 Print Quality Press a or b to choose Print Quality. Press OK. Press a or b to choose Normal or Photo. Press OK. If you do not want to change additional settings, press Color Start to print. Setting Paper Type and Size Press a or b to choose Paper&Size.

  • Page 99: Cropping

    If you do not want to customize, press d or c to choose Off. Press OK and then go to step f. Press a or b to choose White Balance, Sharpness or Color Density. Press OK. Press d or c to adjust the degree of the setting.

  • Page 100: Setting Your Changes As New Default

    Chapter 12 Setting your changes as new default You can save the print settings you use most often by setting them the default settings. These settings will stay until you change them again. Press a or b to choose your new setting.

  • Page 101: How To Scan To Card

    How to scan to card You can scan black & white and color documents into a media card. Black & white documents will be stored in PDF (*.PDF) or TIFF file formats (*.TIF). Color documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats.

  • Page 102: Understanding The Error Messages

    Chapter 12 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you are using the PhotoCapture Center™, you can easily identify and troubleshoot any problems. When an error message appears on the LCD, the machine will beep to get your attention.

  • Page 103: Section V Software

    Section V Software Software and Network features...

  • Page 104: Software And Network Features

    Software and Network features The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, Printing and Scanning). Printing ® (For Windows , see Chapter 1 in the Software User’s Guide on the CD-ROM.) ®...
  • Page 105 Section VI Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary...

  • Page 106: Safety And Legal

    Safety and Legal Safety precautions To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. Note If there are faxes in the machine's memory you need to print them or save them before you turn off the power and unplug the machine for more than 24 hours.
  • Page 107 Safety and Legal DO NOT put your hands on the edge of the machine under the scanner cover to prevent injuries. DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration.
  • Page 108 WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.

  • Page 109: Choosing A Location

    Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone wall jack and a standard, AC power outlet. Choose a location where the temperature remains between 50°...

  • Page 110: Important Information

    In USA: 1-800-284-4357 In Canada: 1-877-BROTHER (See Brother numbers on page i.) 15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed.

  • Page 111: Standard Telephone And Fcc Notices (These Notices Are In Effect On Models Sold And Used In The United States Only.)

    If the product does not operate normally when the operating instructions are followed, adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
  • Page 112 If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 113: Federal Communications Commission (Fcc) Declaration Of Conformity (Usa Only)

    Call the dealer or an experienced radio/TV technician for help. IMPORTANT Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment. Industry Canada Compliance Statement (Canada only) This Class B digital apparatus complies with Canadian ICES-003.

  • Page 114: International Energy Star ® Compliance Statement

    Industries, Ltd. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation.

  • Page 115: B Troubleshooting And Routine Maintenance

    As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and shows an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
  • Page 116 Error Message Cause The print head is too warm. High Temperature One or more of the ink cartridges Ink Empty is empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machine's ‘handshake’...
  • Page 117 Error Message Cause The machine's memory is full. Out of Memory Paper is jammed in the machine. Paper Jam Paper is not the correct size. Wrong Paper Size The machine has a mechanical Unable to Change problem. Unable to Clean Unable to Initialize Unable to Print Unable to Scan...

  • Page 118: Transferring Your Faxes Or Fax Journal Report

    Transferring your faxes or Fax Journal report If the LCD shows: Unable to Change, Unable to Clean, Unable to Initialize, Unable to Print, Unable to Scan or Machine Error XX after you disconnect and reconnect your machine, we recommend transferring your faxes to another fax machine or to your PC.

  • Page 119: Document Jam

    Press a or b to choose Service. Press OK. Press a or b to choose Data Transfer. Press OK. Press a or b to choose Report Trans.. Press OK. Enter the fax number to which Fax Journal report will be forwarded. Press Black Start.

  • Page 120: Printer Jam Or Paper Jam

    Printer jam or paper jam Take out the jammed paper depending on where it is jammed in the machine. Paper is jammed inside the machine Open the Jam Clear Cover (1). Pull the jammed paper out of the machine. Close the Jam Clear Cover. Lift the scanner cover (1) from the right- hand side of the machine until it locks securely into the open position.
  • Page 121 Paper is jammed inside the paper tray Pull the paper tray (1) out of the machine. Pull out the jammed paper (1) to remove Reset the machine by lifting the scanner cover from the right hand side of the machine and then close it. Troubleshooting and Routine Maintenance...

  • Page 122: If You Are Having Difficulty With Your Machine

    Check that the correct printer driver has been installed and chosen. Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother MFC-820CW, and make sure that Use Printer Offline is unchecked. Check the print quality. (See Checking the print quality on page 112.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using.
  • Page 123 Printing (Continued) Difficulty Smudged stain at the top center of the printed page. Printing appears dirty or ink seems to run. Stains appear on the reverse side or at the bottom of the page. There are some dense lines. The printouts are wrinkled. Cannot perform ‘2 in 1 or 4 in 1’...

  • Page 124: Phone Line Or Connections

    Phone Line or Connections Difficulty Dialing does not work. (No dial tone) The machine does not answer when called. Receiving Faxes Difficulty Cannot receive a fax. Sending Faxes Difficulty Cannot send a fax. Transmission Verification Report says ‘Result:NG’ . Poor fax send quality. Vertical black lines when sending.

  • Page 125: Handling Incoming Calls

    116.) Try using the scanner glass. (See Using the scanner glass on page 11.) Suggestions Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In ® PaperPort , click File, Scan and choose the Brother TWAIN/WIA driver.

  • Page 126: Photocapture Center™ Difficulties

    Network PC-Fax receiving), choose UDP and click OK. Make sure if the new setting is added and is checked, and then click OK. ® For Windows XP SP1 user’s, please visit the Brother Solutions Center. ® , take out the media card before...

  • Page 127: Dial Tone

    ® <Macintosh users> Re-select your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2. Phone line interference If you are having problems sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.

  • Page 128: Improving Print Quality

    Note If you clean the print head at least five times and the print has not improved, call Brother Customer Service (See Brother numbers on page i). Checking the print quality If faded or streaked colors and text appear on your output, some of the nozzles may be clogged.

  • Page 129: Checking The Printing Alignment

    If ink is still missing, call Brother Customer Service (see Brother numbers on page i). CAUTION DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

  • Page 130: Checking The Ink Volume

    Checking the ink volume Although an ink volume icon appears on the LCD, you can use the Ink key to see a large graph showing the ink that is left in each cartridge. Press Ink. Press a or b to choose Ink Volume. Press OK.
  • Page 131 Do not pack the used ink cartridges in the carton. Note If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your ‘Exchange’ machine.

  • Page 132: Routine Maintenance

    Routine maintenance Cleaning the outside of the machine CAUTION Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. DO NOT use cleaning materials that contain ammonia. DO NOT use isopropyl alcohol to remove dirt from the control panel.

  • Page 133: Cleaning The Printer Platen

    Cleaning the printer platen WARNING DO NOT touch the paper feed star wheels (1) or encoder film (2). Be sure to unplug the machine from the AC power outlet before cleaning the printer platen (3). If ink is scattered on or around the printer platen wipe it off with a soft, dry, lint-free cloth.
  • Page 134 Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.
  • Page 135 DO NOT dismantle or tamper with the ink cartridge, this can cause the ink to leak out of the cartridge. Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges.

  • Page 136: Menu And Features

    Menu and Features On-screen programming Your machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.

  • Page 137: Menu Table

    Menu table The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( Level1 Level2 General Setup Mode Timer Paper Type Paper Size Volume Auto Daylight...
  • Page 138 Level1 Level2 General Setup LCD Settings (Continued) Setup Receive The factory settings are shown in Bold with an asterisk. Level3 Options LCD Contrast Light Med* Dark Backlight Light* Dark Dim Timer 10 Secs 20 Secs 30 Secs* Off Timer Off* 1 Min 2 Mins 3 Mins...
  • Page 139 Level1 Level2 Set Quick-Dial (Continued) Report Setting Advanced Fax Operation Remaining Jobs Miscellaneous The factory settings are shown in Bold with an asterisk. Level3 Options — Speed-Dial — Setup Groups Transmission On+Image Off* Off+Image Journal Period Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days...
  • Page 140 Level1 Level2 TCP/IP(Wired) TCP/IP(WLAN) The factory settings are shown in Bold with an asterisk. Level3 Options BOOT Method Auto* Static RARP BOOTP DHCP [000-255]. IP Address [000-255]. [000-255]. [000-255] [000-255]. Subnet Mask [000-255]. [000-255]. [000-255] [000-255]. Gateway [000-255]. [000-255]. [000-255] Node Name BRN_XXXXXX WINS Config...
  • Page 141 Level1 Level2 TCP/IP(WLAN) (Continued) (Continued) Setup WLAN The factory settings are shown in Bold with an asterisk. Level3 Options [000-255]. Subnet Mask [000-255]. [000-255]. [000-255] [000-255]. Gateway [000-255]. [000-255]. [000-255] Node Name BRW_XXXXXX WINS Config Auto* Static WINS Server (Primary) 000.000.000.000 (Secondary) 000.000.000.000...
  • Page 142 Level1 Level2 WLAN Status (Continued) Setup Misc. Network I/F Factory Reset Print Reports Transmission Help List Quick-Dial Fax Journal User Settings Network Config Initial Setup Receive Mode Date/Time Station ID Tone/Pulse The factory settings are shown in Bold with an asterisk. Level3 Options —...

  • Page 143: Print Settings

    Level1 Level2 Initial Setup Dial Tone (Continued) Local Language (Canada only) The factory settings are shown in Bold with an asterisk. PhotoCapture ( Level1 Level2 — View Photo(s) — Print Index Print All Photos — — Print Photos Print Settings Option1 Option2 Print Quality...
  • Page 144 Option1 Option2 Brightness Contrast True2Life Off* Cropping Borderless Set New Default Factory Reset The factory settings are shown in Bold with an asterisk. Option3 Option4 — — — — White Balance Sharpness Color Density — — — — — — —...
  • Page 145 Copy ( Level1 Level2 — Quality — Enlarge/Reduce — Paper Type — Paper Size — Brightness — Contrast The factory settings are shown in Bold with an asterisk. Level3 Options — Fast Normal* Best — 69% A4iA5 78% LGLiLTR 83% LGLiA4 93% A4iLTR 97% LTRiA4 100%*...
  • Page 146 Level1 Level2 Color Adjust Green Blue — Stack/Sort — Page Layout — Set New Default — Factory Reset The factory settings are shown in Bold with an asterisk. Level3 Options — — — — Stack* Sort — Off(1 in 1)* 2 in 1 (P) 2 in 1 (L) 4 in 1 (P)
  • Page 147 Fax ( Level1 Level2 — Fax Resolution — Contrast — Speed-Dial Outgoing Call Send a fax Add to Speed- Dial Delete Caller ID hist. Send a fax Add to Speed- Dial Delete Broadcasting Add Number Complete — Delayed Fax — Batch TX —...
  • Page 148 Level1 Level2 — Scan Size — Set New Default — Factory Reset The factory settings are shown in Bold with an asterisk. Scan ( Level1 Option1 — Scan to E-mail — Scan to Image — Scan to OCR — Scan to File Scan to Card 150 dpi Color* 300 dpi Color...

  • Page 149: Entering Text

    Entering Text When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most number keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters.

  • Page 150: Specifications

    Specifications Product description General Memory Capacity ADF (automatic document feeder) Paper Tray Printer Type Print Method LCD (liquid crystal display) 2.5 in. (63.5 mm) Color LCD Power Source Power Consumption 16 MB Up to 10 pages Temperature: 68° F - 86° F (20° C - 30° C) Humidity: 50% - 70% Paper: [20 lb (80 g/m )] A4Letter size...
  • Page 151 Dimensions Weight Noise Temperature Humidity This depends on printing conditions. 14.8 inch (375 mm) 6.5 inch (165 mm) 14.2 inch (361 mm) 14.7 inch (373 mm) 17.9 inch (455 mm) 15.8 inch (402 mm) 13.7 inch (347 mm) 12.7 inch (322 mm) 13.6 inch (345 mm) 13.2 lb (6 kg) Operating:...

  • Page 152: Print Media

    Print media Paper Input Paper Output Use only transparencies recommended for inkjet printing. For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid smudging. Legal paper cannot be stacked on the output paper tray. See Paper type and size for each operation on page 14.

  • Page 153: Copy

    Multiple Copies Enlarge/Reduce Resolution Does not include the time it takes to feed the paper. Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document. Yes/Yes ADF Width: 5.8 in. to 8.5 in. (147 mm to 216 mm) ADF Height: 5.8 in.

  • Page 154: Photocapture Center

    PhotoCapture Center™ Available Media File Extension (Media Format) (Image Format) Color Enhancement Number of Files Folder Borderless xD-Picture Card™ Conventional Card 16MB-512MB xD-Picture Card™ Type M 512MB-1GB Progressive JPEG format is not supported. See Paper type and size for each operation on page 14. ®...

  • Page 155: Fax

    Memory Transmission Out of Paper Reception ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.

  • Page 156: Scanner

    XP Professional x64 Edition. Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows can be selected by using the Brother scanner utility). XP Professional x64 Edition drivers are available for download from http://solutions.brother.com. Note ® Mac OS...

  • Page 157: Printer

    Does not include the time it takes to feed the paper. When you set the Borderless feature to On. See Paper type and size for each operation on page 14. XP Professional x64 Edition drivers are available for download from http://solutions.brother.com. Interfaces LAN cable Wireless LAN Your machine has a USB 2.0 Full-speed interface.

  • Page 158: Computer Requirements

    Computer requirements...

  • Page 159: Consumable Items

    Consumable items The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Standard Black - Approximately 500 pages at 5% coverage Cartridge Yellow, Cyan and Magenta - Approximately 400 pages at 5% coverage The above figures are based upon the following assumptions: Replacement...

  • Page 160: Network (Lan)

    • Wireless LAN is not available for Mac OS • BRAdmin Light is available for Mac OS please visit the Brother Solutions Center (http://solutions.brother.com). • Network Scanning and Remote Setup are available for Mac You can connect your machine to a network for Network Printing, Network Scanning and PC Fax Send and PC Fax Receive ®...

  • Page 161: Glossary

    Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically.
  • Page 162 A telephone that is plugged into the EXT jack of your machine. F/T Ring Time The length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 163 Out of Paper Reception Receives faxes into the machine's memory when the machine is out of paper. Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines. Paging This feature enables your machine to call your pager when a fax is received into its memory.
  • Page 164 Super Fine resolution 392 × 203 dpi. Best for very small print and line art. TAD (telephone answering device) You can connect an external device or answering machine to the EXT. jack of your machine. Telephone Answer Code (For Fax/Tel mode only) When the machine answers a voice call, it pseudo/double-rings.

  • Page 165: Index

    Easy Receive ...36 Broadcasting ...28 setting up Groups for ...52 Brother accessories and supplies ... iii Brother numbers ... i Customer Service ... ii FAQs (frequently asked questions) ... i fax back system ... ii product support ... ii Warranties ... iv Caller ID ...41...
  • Page 166 Comm. Error ...99 Ink Empty ...100 Near Empty ...100 No Paper Fed ...100 Not Registered ...48 Out of Memory ...101 while scanning a document ...73 Unable to Change ...101 Unable to Clean ...101 Unable to Init..101 Unable to Print ...101 Unable to Scan ...101 External telephone, connecting ...43 Fax codes...
  • Page 167 TAD (answering machine) ...43 Jams document ...103 paper ...103 LCD (liquid crystal display) ...120 Brightness ...24 Contrast ...23 Dim Timer ...24 Help List ...64 Off Timer ...24 ® Macintosh See Software User's Guide on the CD-ROM..Maintenance, routine ...116 Manual dialing ...48 receive ...34...
  • Page 168 improving quality ...112 paper jams ...104 report ...64 resolution ...141 specifications ...141 Programming your machine ...120 Quick-Dial Access codes and credit card numbers setting up ...54 Broadcasting ...28 using Groups ...28 Group dial changing ... 51 setting up Groups for Broadcasting ...52 Search ...
  • Page 169 print quality ...112 ® True2Life PhotoCapture Center™ ...82 Two-line phone system ...45 Volume, setting beeper ...22 ring ...22 speaker ...22 Warranties ... iv Canada ... vii Notice-Disclaimer ... iv USA ... v Wireless Network See Quick Setup Guide and Network User's Guide on the CD-ROM.
  • Page 170 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 171 Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend using...

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