Dell UltraSharp UP3221Q User Manual
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Dell UltraSharp UP3221Q User Manual

32 hdr premiercolor monitor
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Dell UltraSharp 32 HDR PremierColor
Monitor—UP3221Q
User's Guide
Model: UP3221Q
Regulatory model: UP3221Qb

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Summary of Contents for Dell UltraSharp UP3221Q

  • Page 1 Dell UltraSharp 32 HDR PremierColor Monitor—UP3221Q User’s Guide Model: UP3221Q Regulatory model: UP3221Qb...
  • Page 2 Copyright © 2020 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. Thunderbolt™ and the Thunderbolt™ logo are trademarks of Intel ®...

  • Page 3: Table Of Contents

    Contents About Your Monitor......6 Package Contents ....... 6 Product Features .
  • Page 4 Setting Up the Monitor ..... 30 Attaching the Stand ......30 Attaching the Monitor Hood.
  • Page 5 Information........96 Contact Dell ........96 Video and USB Support over USB-C .

  • Page 6: About Your Monitor

    Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
  • Page 7 Stand Base I/O Cover Monitor Hood Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) Thunderbolt™ 3 (USB Type-C) Active Cable │ About Your Monitor...
  • Page 8 USB Type-C to Type-A Cable • Factory Calibration Report • Calibration and Validation Techsheet • Thunderbolt™ 3 Connection Techsheet • Quick Setup Guide • Safety, Environmental, and Regulatory Information │ About Your Monitor...

  • Page 9: Product Features

    Product Features The Dell UP3221Q flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and mini LED backlight. The monitor features include: • 80.01 cm (31.5 in.) viewable area display (measured diagonally).  3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions.

  • Page 10: Identifying Parts And Controls

    Identifying Parts and Controls Front View Label Description LED indicator to display the monitor’s power status. │ About Your Monitor...

  • Page 11: Back View

    Releases stand from monitor. Barcode, serial number, Refer to this label if you need to contact and Service Tag label Dell for technical support. Cable management clips To organize the cables neatly Power On/Off button Turns the monitor on or off.

  • Page 12: Bottom View

    Bottom View Bottom view without monitor stand Label Description AC power Connect the power cable (shipped with your monitor). connector Stand lock To lock the stand to the monitor using a M3 x 6 mm feature screw (screw not included). HDMI port Connect your computer with HDMI cable.
  • Page 13 Thunderbolt™ 3 Connect the Thunderbolt™ 3 Active cable that came Upstream  with your monitor to the computer or mobile device. ® This port supports USB Power Delivery (up to 90 W), (USB Type-C Data, and DisplayPort video signal. port The Thunderbolt™...

  • Page 14: Monitor Specifications

    External Connect your external colorimeter. Colorimeter port NOTE: Remove the plastic plug when using this port. NOTE: This port is used exclusively for connecting external colorimeters. Do not plug in other USB devices. * Headphone usage is not supported for the audio line out connector. ** To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s).
  • Page 15 Faceplate coating Advanced Antiglare treatment of the front polarizer (Haze 25%, 3H) Backlight mini LED Response time • 6 ms gray to gray in Fast Mode • 8 ms gray to gray in Normal Mode • 14 ms gray to gray in Off Mode Color depth 1.07 billion colors (True 10 Bit) Color gamut (panel...

  • Page 16: Resolution Specifications

    -5° to 21° Swivel -30° to 30° Pivot -90° to 90° NOTE: Do not mount inverse (180°) landscape orientation as it may damage the monitor. Dell Display Manager (DDM) Compatibility Security Security lock slot (cable lock sold separately) Resolution Specifications Model UP3221Q...

  • Page 17: Preset Display Modes

    Preset Display Modes Display Mode Horizontal Vertical Pixel Sync Frequency Frequency Clock Polarity (kHz) (Hz) (MHz) (Horizontal /Vertical) VESA, 640 x 480 31.5 59.9 25.2 VESA, 640 x 480 37.5 75.0 31.5 VESA, 720 x 400 31.5 70.1 28.3 VESA, 800 x 600 37.9 60.3 40.0...

  • Page 18: Multi-Stream Transport (Mst) Modes

    Multi-Stream Transport (MST) Modes MST Source  Maximum number of external monitor can be supported Monitor 3840 x 2160 at 60 Hz 3840 x 2160  at 60 Hz NOTE: Use the cables that came with your monitor for Thunderbolt™ Multi-Stream Transport (MST) connection.

  • Page 19: Physical Characteristics

    NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.
  • Page 20 Dimensions (with stand) Height (extended) 623.7 mm (24.55 in.) Height (compressed) 463.7 mm (18.25 in.) Width 712.5 mm (28.05 in.) Depth 250.0 mm (9.84 in.) Dimensions (without stand) Height 435.9 mm (17.16 in.) Width 712.5 mm (28.05 in.) Depth 76.1 mm (3.00 in.) Stand dimensions Height (extended) 488.3 mm (19.22 in.)

  • Page 21: Environmental Characteristics

    Environmental Characteristics Model UP3221Q Compliant Standards • RoHS-compliant • BFR/PVC-free (Halogen-free) excluding external cables • Arsenic-free glass and Mercury-free for the panel only Temperature Operating 0°C to 40°C (32°F to 104°F) Non-operating • Storage: -20°C to 60°C (-4°F to 140°F) •...

  • Page 22: Power Management Modes

    Power Management Modes If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Standby Mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning.
  • Page 23 The OSD functions only in the normal operation mode. When the Joystick is pressed in the Standby Mode, the following message will be displayed: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal.

  • Page 24: Pin Assignments

    Pin Assignments DisplayPort Connector 20-pin Side of the Number Connected Signal Cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │ About Your Monitor...
  • Page 25 HDMI Connector 19-pin Side of the Number Connected Signal Cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 26: Plug And Play Capability

    Plug and Play Capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic;...

  • Page 27: Usb Downstream Connector

    USB Downstream Connector Pin Number 9-pin Side of the Connector SSRX- SSRX+ SSTX- SSTX+ │ About Your Monitor...

  • Page 28: Thunderbolt™ 3 Connector

    Thunderbolt™ 3 Connector Pin Number Signal Name Pin Number Signal Name Cable Detection TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS VBUS RX2- RX1- RX2+ RX1+ USB Ports • 1 x Thunderbolt™ 3 downstream (USB Type-C compatible) - bottom •...

  • Page 29: Lcd Monitor Quality And Pixel Policy

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/pixelguidelines.

  • Page 30: Setting Up The Monitor

    Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions.
  • Page 31 6. Lift the cover, as shown, to expose the VESA area for stand assembly. 7. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
  • Page 32 8. Place the monitor upright with the protective cushion attached. NOTE: Lift the monitor carefully to prevent it from slipping or falling. CAUTION: Do not hold or lift the monitor by the colorimeter tray when moving the monitor. │ Setting Up the Monitor...
  • Page 33 9. Tear apart the zipper die-cut in the middle of the protective cushion, then remove the protective cushion from the left and right side of the monitor. 10. Remove the cover from the monitor. │ Setting Up the Monitor...

  • Page 34: Attaching The Monitor Hood

    Attaching the Monitor Hood To install your monitor hood: 1. Take out the hood that came with the monitor. 2. Unfold the hood with the “U” channel strips on both flaps facing inwards. │ Setting Up the Monitor...

  • Page 35: Connecting Your Monitor

    3. Align the monitor side within the “U” channel strips. 4. Slide the hood all the way down. Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1.

  • Page 36: Connecting The Hdmi Cable

    Connecting the HDMI cable NOTE: The default out of factory setting in the UP3221Q is HDMI 2.0. If the monitor fails to show any content after the HDMI cable is connected, follow the procedures below to change the settings from HDMI 2.0 to HDMI 1.4: •...

  • Page 37: Connecting The Displayport (Dp To Dp) Cable

    NOTE: The UP3221Q monitor ships with a USB-C Thunderbolt™ 3 Active cable. The USB-C DP cable is not included. If you are using a computer with USB-C DP connection, please purchase the USB-C DP cable separately. For more information, go to: www.dell.com/UP3221Q │ Setting Up the Monitor...

  • Page 38: Connecting The Monitor For Thunderbolt™ Multi-Stream Transport (Mst) Function

    Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function NOTE: UP3221Q supports the Thunderbolt™ MST feature. To make use of this feature, your PC must support Thunderbolt™ feature. The default out of factory setting in the UP3221Q is Alternate Mode DP1.4. To set up MST connection, please use only Thunderbolt™...

  • Page 39: Connecting The Usb Type-C To Type-A Cable

    NOTE: If you are using a computer with USB-C DP connection, please purchase the USB-C DP cable separately. For more information, go to: http://www.dell.com. NOTE: For information on purchasing a Thunderbolt™ 3 Passive cable, go to: Purchasing a Thunderbolt™ 3 Passive Cable.

  • Page 40: Organizing Your Cables

    6. Use the cable slot on the monitor stand to organize the cables. NOTE: The USB connection only offers USB data transfer in this scenario. CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary. Organizing Your Cables After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor...

  • Page 41: Attaching The I/O Cover

    Attaching the I/O Cover Align and place the I/O Cover within the recess compartment. NOTE: Ensure that all cables pass through cable-management clip on the monitor. │ Setting Up the Monitor...

  • Page 42: Removing The Monitor Stand

    Removing the Monitor Stand NOTE: To prevent the curved LCD screen from being scratched and damaged while removing the stand, ensure that the monitor is placed on a soft, clean foam. Direct contact with hard objects might cause damage to the curved monitor. NOTE: This is applicable for a monitor with a stand.

  • Page 43: Wall Mounting (Optional)

    Wall Mounting (Optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable, flat table. 2. Remove the stand. 3.

  • Page 44: Operating The Monitor

    Operating the Monitor Power On the Monitor Press the Power Button to turn on the monitor. Using the Joystick Control Use the Joystick control on the rear of the monitor to make OSD adjustments. 1. Press the Joystick button to launch the OSD main menu. 2.

  • Page 45: Using The On-Screen Display (Osd) Menu

    • For 2-way (right and left) directional navigation. • Move right to enter the submenu. • Move left to exit from the submenu. • For 2-way (up and down) directional navigation. • Toggles between the menu items. • Increases (up) or decreases (down) the parameters of selected menu item.

  • Page 46: Accessing The Menu System

    Select this icon to display the monitor’s current status. Shortcut key/ Display Info Select this icon to set Color Space setting. Shortcut key/ Color Space Select this icon to start the color validation process. Shortcut key/ Validate Now Select this icon to launch the On-Screen Display (OSD).
  • Page 47 Icon Menu and Description Submenus Color Use Color to adjust the color setting mode. │ Operating the Monitor...
  • Page 48 Color Space When you select Color Space, you can choose one of the following: S1: DCI P3 D65 G2.4 L100, S2: BT.709 D65 BT.1886 L100, S3: BT.2020 D65 BT.1886 L100, S4: sRGB D65 sRGB L120, S5: Adobe RGB D65 G2.2 L160, S6: Adobe RGB D50 G2.2 L160, Native, H1: HDR10 D65 ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, User 1, User 2, User 3, CAL 1, or CAL 2.
  • Page 49 Reset Color Reset your monitor color settings to the factory settings. Luminance Luminance adjusts the luminance of the backlight. Toggle the Joystick up to increase the luminance and toggle the Joystick down to decrease the luminance  (min. 45 / max. 350). NOTE: Changes made in Luminance menu will not be saved in the preset color space.
  • Page 50 Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. Thunderbolt Select the Thunderbolt (90 W) input when you are (90 W) using the Thunderbolt™ 3 connector. Press the Joystick to select the Thunderbolt (90 W) input source.
  • Page 51 Allows you to set Auto Select for Thunderbolt  Auto Select for Thunderbolt (90 W) to: (90 W) • Prompt for Multiple Inputs: Always displays the “Switch to Thunderbolt Video Input” message for you to choose whether to switch or not. •...
  • Page 52 Digital Cinema Adjusts the Digital Cinema Masking to Entire DCI Masking Container, DCI 1.85:1, DCI 2.39:1, DCI 2.35:1 or Masking Opacity. NOTE: When Masking Opacity is selected, toggle the Joystick up or down to adjust the level. Markers Adjusts the Markers to No Markers, 1.85:1, 2.39:1, 2.35:1, 2:1, 1:1, 16:9 Extraction, 16:9 Action Safe, 16:9 Title Safe, 4:3 Extraction, 4:3 Action Safe, 4:3 Title Safe, Center Crosshair, or Thirds.
  • Page 53 Response Time Allows you to set the Response Time to Normal, Fast, or Off. NOTE: The Response Time will automatically reset to panel default during calibration and validation to ensure color accuracy. NOTE: Response time selection: • 24 Hz, 30 Hz (Response time selectable) •...
  • Page 54 This function brings up a window displaying image from another input source. Sub-Window Main Window Thunderbolt (90 W) HDMI 1 HDMI 2 Thunderbolt (90 W) HDMI 1 HDMI 2 │ Operating the Monitor...
  • Page 55 PBP Mode Adjusts the PBP (Picture by Picture) mode to AA, AB, or Off. Press the Joystick to enable PBP mode. │ Operating the Monitor...
  • Page 56 PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the Joystick to select the PBP sub-window source signal. PBP Input Select to toggle between the input sources in PBP Source Toggle mode.
  • Page 57 Sharpness Adjust the sharpness level of the picture in PBP Mode. (Sub) Toggle the Joystick up or down to adjust the sharpness. Audio Allows you to set the audio source from the main window or the sub-window. Video Data Adjusts the Video Data Range to Auto, Full, or Range Limited.
  • Page 58 Calibration Allows you to set the calibration target to S1: DCI P3 D65 G2.4 L100, S2: BT.709 D65 BT.1886 L100,  Targets S3: BT.2020 D65 BT.1886 L100, S4: sRGB D65 sRGB L120, S5: Adobe RGB D65 G2.2 L160,  S6: Adobe RGB D50 G2.2 L160, H1: HDR10 D65 ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, User 1, User 2, User 3, CAL 1, or CAL 2.
  • Page 59 Calibration Allows you to set the Calibration Module Power to Module Power On or Off . NOTE: Calibration Module Power must be On to enable Calibration function. Correlate with Allows you to examine the most recent correlated External calibration results processed by an external colorimeter. Colorimeter Show Last Allows you to examine the most recent calibration...
  • Page 60 Validation Allows you to set the validation target to S1: DCI P3 D65 G2.4 L100, S2: BT.709 D65 BT.1886 L100,  Targets S3: BT.2020 D65 BT.1886 L100, S4: sRGB D65 sRGB L120, S5: Adobe RGB D65 G2.2 L160,  S6: Adobe RGB D50 G2.2 L160, H1: HDR10 D65 ST.2084(PQ) L1000, H2: HDR D65 HLG L1000, CAL 1*, or CAL 2*.
  • Page 61 Scheduler Set schedule for auto calibration or validation. Allows you to set Scheduler to Off, Calibration, Validation, or Calibration + Validation. Schedule Allows you to set the Schedule Sessions to Every Sessions 200 Hours or at user preferred interval (Quarterly, Monthly, Weekly, or Daily).
  • Page 62 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese).
  • Page 63 Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side- by-side setup. • Menu Buttons: All Joystick functions (except the Power Button) are locked and not accessible by the user.
  • Page 64 Personalize Shortcut Key 1 Allows you to choose a feature from Color Space, Luminance, Input Source, Aspect Ratio, Digital Shortcut Key 2 Cinema Masking, Markers, PBP Mode, PBP Input Shortcut Key 3 Source Toggle, Video Swap, Calibrate Now, Show Shortcut Key 4 Last Calibration Results, Validation, Show Last Validation Results, or Display Info and set it as a Shortcut Key 5...
  • Page 65 Warm Up Time Allows you to turn the monitor warm up On or Off, or before Use set it to automatically activate at the scheduled Day and Time. The default is Off. Reset Reset all settings under the Personalize menu to the Personalization factory preset values Others...
  • Page 66 DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.

  • Page 67: Osd Warning Messages

    Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag serial number of your monitor. Acknowledge Allows you to set the Acknowledge SDK access SDK access function to On or Off. Reset Others Reset all settings under the Others menu to the factory preset values.
  • Page 68 You will see the following message before the DDC/CI function is disabled: You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor enters the Standby Mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD.
  • Page 69 If you press any button other than the Power Button, the following message will appear depending on the selected input: NOTE: The message may be slightly different according to the connected input signal. If either Thunderbolt (90 W), HDMI, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.
  • Page 70 When Factory Reset is selected, the following message appears: When Yes is selected, the following message appears: Troubleshooting for more information. │ Operating the Monitor...

  • Page 71: Setting The Maximum Resolution

    If you have a Dell desktop or portable computer: • Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (portable or desktop): •...

  • Page 72: Performing Color Calibration

    Performing Color Calibration Perform Calibration with the built-in colorimeter to calibrate the color of your monitor. Using the OSD menu 1. Using the OSD menu, set the calibration criteria based on your preference. Then select Calibrate Now. 2. The following message appears, select Yes to continue the process. │...

  • Page 73: Using The Shortcut Key With Video Signal

    3. Calibration will start automatically. Using the Shortcut Key with video signal 1. Press the Joystick to display the shortcut keys. 2. Select the icon. 3. The following message appears, select Yes to continue the process. │ Operating the Monitor...

  • Page 74: Using The Shortcut Key Without Video Signal

    4. Calibration will start automatically. Using the Shortcut Key without video signal You can perform calibration for the monitor without acquiring an input signal from the computer. 1. Press the Joystick to display the OSD menu. 2. Toggle to the Calibration menu and set the calibration criteria based on your preference.
  • Page 75 3. The following message appears, select Yes to continue the process. 4. Calibration will start automatically. NOTE: Calibration at Portrait Mode is not supported. NOTE: For detailed functionality, see Calibration. │ Operating the Monitor...

  • Page 76: Stopping The Calibration Process

    Stopping the Calibration Process You can stop the calibration process at any time. 1. During calibration process, press the Joystick, the following message appears. 2. Select Yes to stop the process. Performing Color Validation Perform Validation on color calibration with the built-in colorimeter. Using the OSD menu 1.

  • Page 77: Using The Shortcut Key With Video Signal

    2. The following message appears, select Yes to continue the process. 3. Validation will start automatically. Using the shortcut key with video signal 1. Press the Joystick to display the shortcut keys. 2. Select the icon. │ Operating the Monitor...

  • Page 78: Using The Shortcut Key Without Video Signal

    3. The following message appears, select Yes to continue the process. 4. Validation will start automatically. Using the shortcut key without video signal You can perform validation for the monitor without acquiring an input signal from the computer. 1. Press the Joystick to display the OSD menu. 2.
  • Page 79 3. The following message appears, select Yes to continue the process. 4. Validation will start automatically. NOTE: Validation at Portrait Mode is not supported. NOTE: For detailed functionality, see Validation. │ Operating the Monitor...

  • Page 80: Stopping The Validation Process

    Stopping the Validation Process You can stop the validation process at any time. 1. During validation process, press the Joystick, the following message appears. 2. Select Yes to stop the process. │ Operating the Monitor...

  • Page 81: Requirements To View Or Playback Hdr Content

    Cyberlink PowerDVD 17, Windows 10 Movies and TV app. For example Dell XPS 8910, Alienware Aurora R5, bundled with the below graphics cards. Dell Graphics driver with HDR support: Refer to Dell support page to download the latest graphics driver that supports HDR playback for your PC/Notebook. Nvidia HDR capable Nvidia graphics cards: GTX1070, GTX1080, P5000, P6000, etc.

  • Page 82: Using The Tilt, Swivel, And Vertical Extension

    Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

  • Page 83: Vertical Extension

    Vertical Extension NOTE: The stand extends vertically up to 160 mm. The figure below illustrates how to extend the stand vertically. Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the monitor.
  • Page 84 Rotate clockwise Rotate counterclockwise │ Operating the Monitor...

  • Page 85: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 86: Built-In Diagnostics

    Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  • Page 87 3. Toggle the Joystick to highlight the Diagnostics icon, then press the Joystick, and a gray screen appears. 4. Carefully inspect the screen for abnormalities. 5. Press the Joystick again. The color of the screen changes to red. 6. Inspect the display for any abnormalities. 7.

  • Page 88: Always On Usb Type-C (Thunderbolt™) Charging

    Firmware update You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User’s Guide: www.dell.com/UP3221Q...

  • Page 89: Common Problems

    • Check environmental factors. movement • Relocate the monitor and test in another room. • Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables.
  • Page 90 • Cycle power On-Off. has spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/pixelguidelines. Stuck-on Pixels LCD screen •...
  • Page 91 Safety Related Visible signs • Do not perform any troubleshooting steps. Issues of smoke or • Contact Dell immediately. sparks Intermittent Monitor • Ensure that the video cable connecting the Problems malfunctions monitor to the computer is connected on & off properly and is secure.

  • Page 92: Product Specific Problems

    Product Specific Problems Specific What You Possible Solutions Symptoms Experience Screen image Image is • Check the Aspect Ratio setting in the is too small centered on Display menu OSD. screen, but • Reset the monitor to factory settings. does not fill entire viewing area Cannot adjust...
  • Page 93 No video in When • Unplug/plug HDMI cable from docking device PBP mode at connected to output. HDMI port some docking when playing device at movie content HDMI port, there is no video at PBP mode after the monitor is turned Off and then turned On...

  • Page 94: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) Specific Problems Specific What You Possible Solutions Symptoms Experience USB interface • Unplug/plug Thunderbolt™ 3 Active cable. is not working peripherals • Check that your monitor is turned On. are not • Reconnect the Thunderbolt™ 3 Active cable working to your computer.
  • Page 95 No video when No picture is • Unplug/plug USB-C cable. using USB-C showing • The monitor ships with a Thunderbolt™ 3 DP Alt-Mode Active cable. This cable does not work with a connection USB-C DP Alt-Mode source. If you are using a after DC On/ computer with USB-C DP Alt-Mode Off, wake up...

  • Page 96: Appendix

    For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.

  • Page 97: Video And Usb Support Over Usb-C

    Video and USB Support over USB-C Video resolution and USB support when connecting to monitor via USB-C. Video TBT3 USB-C Upstream device device device Cable used connected connected connected Connection (Host to TBT3 to TBT3 to USB-A on host (Direct (Daisy- computer to down-...

  • Page 98: Purchasing A Thunderbolt™ 3 Passive Cable

    Purchasing a Thunderbolt™ 3 Passive Cable Region Link https://www.dell.com/en-us/shop/accessories/apd/a9905599 Dell https://www.dell.com/en-us/shop/accessories/apd/a9905597 Website https://www.dell.com/en-us/shop/accessories/apd/a9269731 https://www.belkin.com/us/p/P-F2CD081/ https://www.delock.com/produkte/G_84846/merkmale.html/ https://www.hama.cz/hama-kabel-thunderbolt-3-usb-c-typ-c- EMEA vidlice--vidlice-20-gb-s-100-w-1-m/ https://www.lindy-international.com/Thunderbolt-3-Cable- 2m.htm?websale8=ld0101.ld020102&pi=41557 https://www.lindy.com.tw/ecommerce/cable-adapter/ Asia thunderbolt3/41557.html NOTE: The links are for your reference only, and are subject to change without notice. │ Appendix...

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