HP mt22 Maintenance And Service Manual
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HP mt22 Maintenance And Service Manual

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Maintenance and Service Guide
HP mt22 Mobile Thin Client
IMPORTANT! This document is intended for HP authorized service
providers only.

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  • Page 1 Maintenance and Service Guide HP mt22 Mobile Thin Client IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, Core, and Thunderbolt are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................7 Display ..................................8 Keyboard area ................................ 9 Touchpad ............................. 9 Touchpad settings ......................9 Lights ..............................10 Button, vent, speakers, and fingerprint reader ................11 Special keys ............................
  • Page 6 System board ............................ 48 Display assembly ..........................51 Keyboard/top cover ........................... 59 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 60 Using Computer Setup ............................60 Starting Computer Setup ........................60 Navigating and selecting in Computer Setup ................... 60 Restoring factory settings in Computer Setup .................
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................65 Starting HP PC Hardware Diagnostics UEFI ..................66 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........66 Downloading the latest HP PC Hardware Diagnostics UEFI version ......66 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 13 Statement of memory volatility ........................85 Nonvolatile memory usage ..........................87 Questions and answers ............................89 Using HP Sure Start (select models only) ......................90 14 Power cord set requirements ........................91 Requirements for all countries ..........................91 Requirements for specific countries and regions ....................92 15 Recycling ..............................

  • Page 9: Product Description

    Integrated Intel UMA Graphics Intel UHD Graphics Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4K @ 30 Hz (DisplayPort 1) or 4K @ 30 Hz (DisplayPort 2) Supports 3 independent displays when on the HP Thunderbolt™ Dock 120 W (using USB-C); Max resolution...
  • Page 10 S3/S5 wake on LAN with embedded NIC The following support S3/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock The following support S0/S3/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock G5.
  • Page 11 FW PTP No Hybrid Mode Support Power requirements Battery 3 cell, 45 Whr, lithium polymer, soft pack, HP Long Life HP Fast Charge Technology AC adapters 45 W, straight, USB Type-C AC adapter, nPFC, 1.8 m (5.9 ft) 45 W, right angle, 4.5 mm 45 W, right angle, 4.5 mm, for use in Argentina...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows® 10 Internet of Things (IoT) 64 Enterprise 2019 LTSC Entry for Thin Clients Serviceability User replaceable parts AC adapter Chapter 1 Product description...

  • Page 13: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 14 Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 15: Left

    Left Table 2-2 Left-side components and their descriptions Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...

  • Page 17: Keyboard Area

    Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the Touchpad button.

  • Page 18: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. ●...

  • Page 19: Button, Vent, Speakers, And Fingerprint Reader

    Button, vent, speakers, and fingerprint reader Table 2-6 Button, vent, speakers, fingerprint reader and their descriptions Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ●...
  • Page 20 Table 2-6 Button, vent, speakers, fingerprint reader and their descriptions (continued) Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 21: Special Keys

    Hot keys (select products only) on page Windows key Opens the Start menu. NOTE: The Windows key is not functional on HP ThinPro or HP Smart Zero operating systems. Action keys Execute frequently used system functions. Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys.

  • Page 22: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 23: Labels

    Locate this information before you contact support. Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 24: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly not available as a spare part NOTE: Display panels are only available as spare parts at a subcomponent level. Top cover/keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page With backlight...

  • Page 26: Display Components

    Display components Table 3-2 Display components and their descriptions Item Description Spare part number Display bezel For use in models without a camera L78090-001 For use in models with an HD camera L78091-001 Display panel (raw) (includes bezel adhesive and display enclosure adhesive) HD panel L97217-001 FHD panel, touch-on panel (TOP)

  • Page 27: Cable Kit

    Cable Kit Table 3-3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit, includes the following parts: L77263-001 USB board cable Card reader board cable Touchpad cable Fingerprint sensor cable Cable Kit...

  • Page 28: Bracket Kit

    Bracket Kit Table 3-4 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L77264-001 Fingerprint sensor bracket USB Type-C port bracket RJ-45 (network) jack bracket Fingerprint sensor insert (for use in models without a fingerprint sensor; not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Description Spare part number AC adapters 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 710412-001 65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft) L32392-001...
  • Page 30 Table 3-5 Miscellaneous parts and their descriptions (continued) Description Spare part number Brazil L19359-002 Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 The People’s Republic of China L19368-002 South Africa L19369-002...
  • Page 31 Table 3-5 Miscellaneous parts and their descriptions (continued) Description Spare part number Brazil L44789-001 Power cord (3 pin, C5NS, black, duckhead, 1.8 m [5.9 ft]), for use in: Australia L45264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L45265-001 Israel L45266-001...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 35: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 36: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Bottom Cover

    Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover L44558-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).

  • Page 39: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 45 Wh L32656-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).

  • Page 40: Memory Modules

    IMPORTANT: Before adding new memory, be sure to update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS before installing new memory may result in various system problems. Before removing the memory module, follow these steps:...

  • Page 41: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-4 WLAN module description and part number Description Spare part number Intel dual-band wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 combo adaptor (non-vPro) L22634-001 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly...
  • Page 42 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 43: M.2 Solid-State Drive

    M.2 solid-state drive Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 128 GB, SATA-3, TLC L85346-002 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).

  • Page 44: Speaker Assembly

    Speaker assembly Table 5-6 Speaker assembly description and part number Description Spare part number Speaker assembly L44554-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).

  • Page 45: Fan

    Table 5-7 Fan description and part number Description Spare part number L44556-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 46: Heat Sink

    Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 5-8 Heat sink descriptions and part numbers Description Spare part number Heat sink L44552-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).
  • Page 47 Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 48: Usb Board

    USB board Table 5-9 USB board and cable descriptions and part numbers Description Spare part number USB board (includes cable) L44578-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).

  • Page 49: Touchpad Assembly

    Touchpad assembly Table 5-10 Touchpad assembly description and part number Description Spare part number Touchpad assembly (includes cable) L77252-001 Before removing the touchpad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).

  • Page 50: Fingerprint Sensor Assembly

    Fingerprint sensor assembly Table 5-11 Fingerprint sensor assembly descriptions and part numbers Description Spare part number Fingerprint sensor assembly L77229-001 Fingerprint sensor bracket (included in Bracket Kit) L77264-001 Fingerprint sensor cable (included in the Cable Kit) L77263-001 Fingerprint sensor insert (included in Plastics Kit; for use in models without a fingerprint sensor) L77265-001 Before removing the fingerprint sensor assembly, follow these steps: Prepare the computer for disassembly...

  • Page 51: Card Reader Board

    Card reader board Table 5-12 Card reader board description and part number Description Spare part number Card reader board assembly (includes cable) L44579-001 Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).
  • Page 52 Remove the card reader board from the computer (3). Reverse this procedure to install the card reader board. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 53: Rtc Battery

    RTC battery Table 5-13 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).
  • Page 54 Lift the battery to disengage it from the adhesive that secures it to the computer (2). Reverse this procedure to install the RTC battery. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 55: Power Connector Cable

    Power connector cable Table 5-14 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29).

  • Page 56: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 5-15 System board descriptions and part numbers Description Spare part number System board with integrated Intel Celeron 5205U processor (non-Windows operating system) L96032-001 System board with integrated Intel Celeron 5205U processor (Windows 10 IoT operating system)
  • Page 57 (10) Fingerprint sensor cable (ZIF) Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Remove the bracket that covers the USB-Type C port (3). Remove the RJ-45 jack cover (4).
  • Page 58 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 59: Display Assembly

    Display assembly Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Place the computer in Battery Safe mode (Battery Safe mode on page 29). Remove the bottom cover (Bottom cover on page 30).
  • Page 60 Open the display to an approximate 90° angle (2), and then separate the display from the computer (3). Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 61 Remove the display bezel (4). The bezel is available as spare part number L78090-001 for models without a camera and L78091-001 for models with an HD camera. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 62 Rotate the display panel over and place next to the display enclosure (4). Display panels are available as the following spare part numbers: L97217-001: HD panel L97216-001: FHD panel, touch-on panel (TOP) Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect the cable from the panel (3).
  • Page 63 Remove the panel (4). Use the following steps to install a display panel: Remove the backing from the bottom of the new tape to install in the display enclosure (1). Locate the tape alignment marks, and then install the tape onto the left and right sides on the inside of the enclosure (2).
  • Page 64 Rotate the panel into place in the display enclosure. If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then peel the silver tape up to remove the module from the enclosure (2). The HD camera is available as spare part number L81889-001.
  • Page 65 If it is necessary to remove the camera privacy cover, lift the cover straight up and off the display. The camera privacy cover is available as spare part number L77237-001. If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head M2.5 ×...
  • Page 66 If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the enclosure (1), and then peel the antennas and remove them from the display enclosure (2). WLAN antennas are available as spare part number L78070-001. If it is necessary to remove or replace the display/camera cable, use the following steps: Disconnect the cable from the ZIF connector on the camera module (1).

  • Page 67: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-16 Keyboard/top cover descriptions and part numbers Description Spare part number Top cover with keyboard, with backlight...

  • Page 68: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 69: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 70: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 71: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 72: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 73: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.

  • Page 74: Starting Hp Pc Hardware Diagnostics Uefi

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲...

  • Page 75: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 76 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 77: Diagnostics And Troubleshooting

    Diagnostics and troubleshooting LEDs Table 8-1 Power and Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 78: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 79: Resetting The Setup And Power-On Passwords

    Resetting the Setup and Power-on passwords You can reset the Setup and Power-on passwords as follows: Turn off the computer and disconnect the power cord from the power outlet. Remove the side access panel and the metal side cover. Remove the password jumper from the system board header labeled PSWD/E49. Replace the metal side cover and the side access panel.

  • Page 80: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 81 Possible Cause Recommended Action Replace memory modules one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by a Reseat the graphics card.

  • Page 82: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer beeps once after a POST text message is displayed on the screen. Table 8-4 Numeric Codes and Text Messages Control panel message...
  • Page 83 System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup.

  • Page 84: Troubleshooting

    Troubleshooting Basic troubleshooting If the thin client is experiencing operating problems or will not turn on, review the following items. Table 8-5 Startup troubleshooting Issue Procedures The thin client unit is experiencing operating Confirm that the following connectors are securely plugged into the thin client unit: problems.

  • Page 85: Discless (No-Flash) Unit Troubleshooting

    Discless (No-Flash) unit troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model, the boot priority sequence is: USB device ● ● When the unit boots, the monitor should display the following information: Table 8-6 Discless unit troubleshooting Item...

  • Page 86: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 87: Backup And Recovery Information

    Thin Client products. HP ThinUpdate software is installed on Thin Client computers (select products only) to provide backup and recovery. If it is not installed on your computer, you can download it from http://www.hp.com/support.

  • Page 88: 10 Using Hp Thinupdate To Restore The Image

    The USB flash drive option creates a bootable USB flash drive that can be used to deploy the image to other thin clients. The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash ●...

  • Page 89: 11 Device Management

    The thin client includes a license for HP Device Manager and has a Device Manager agent preinstalled. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment, and Configuration. For more information about HP Device Manager, visit www.hp.com/go/hpdm.

  • Page 90: 12 Specifications

    12 Specifications Computer specifications Table 12-1 Computer specifications Metric U.S. Dimensions Depth 237.70 mm 9.36 in Width 324.20 mm 12.76 in Height 17.95 mm 0.71 in Weight M.2 SSD models 1.6 kg 3.53 lbs Hard drive models 1.7 kg 3.75 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 91: 35.6 Cm (14.0 In) Display Specifications

    35.6 cm (14.0 in) display specifications Table 12-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 220 nits (HD panels) 250 nits (FHD, nonprivacy panels) 1000 nits (FHD, privacy panels) Viewing angle SVA (HD)

  • Page 92: Solid-State Drive Specifications

    Solid-state drive specifications Table 12-3 Solid-state drive specifications 128 GB* Height 1.0 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Transfer rate Sequential read up to 2150 MB/s Random read Up to 300,000 IOPs Sequential write up to 1260 MB/s Random write Up to 100,000 IOPs Interface type...

  • Page 93: 13 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 94 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 95: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 96 You must use a utility for the Computer Setup (BIOS) or writing data to this a custom utility. memory that is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 97: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 98: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 99: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 100: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 14-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 101 Table 14-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 102: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 103: Index

    1 scroll lock 14 Cable Kit display rear cover using 14 contents 19 spare part number 18 HP PC Hardware Diagnostics UEFI spare part number 19 display specifications 83 downloading 66 camera 8 docking starting 66 identifying 8...
  • Page 104 HP PC Hardware Diagnostics Windows power 10 power connector downloading 64 RJ-45 (network) 5 identifying 5, 6 installing 65 wireless 10 power connector cable using 64 removal 47 HP Sure Start 90 spare part number 47 memory power cord nonvolatile 85...
  • Page 105 Remote HP PC Hardware Diagnostics Sure Start WLAN/Bluetooth combo card UEFI settings using 63 removal 33 customizing 67 system board spare part number 17, 33 using 67 removal 48 workstation guidelines 25 removal/replacement spare part numbers 17, 48 WWAN antennas, identifying 8...

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