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Troubleshooting Guide
If there is an abnormality in the product, check the following items first before requesting for a
service center or calling the store.
A service cost will be charged if the appliance does not have any malfunctions.
Following simple actions in the user manual may solve the problem.
CHECK
Weak or no suction and
vibration noise.
Cleaner is not working at
all?
Why does it suddenly
stop?
Loud whirring noise
coming from the cleaner?
Odor comes out of the
cleaner?
Hot air comes out, and
main body is hot?
UV Sterilization station
does not work.
Cleaners can not be
charged.
It only vibrates, and there
is no suction.
Mains cord is defective
16
PLEASE PERFORM THE FOLLOWING ACTIONS
• Check if inlet or dust bin is blocked by any foreign objects or
debris that weaken the suction.
• Separate dust bin from the main body, and check if the filters are
dirty.
• Check the switch is turned on.
• Check if battery level is low.
• Check if the operation procedure is correct according to the
instructions within this manual.
• This product has an inlet motor overheat prevention device, and it
may stop temporarily when the following cases occur.
– If it is used when dust and debris in the dust bin is full and filters
are clogged.
– If it is used with the inlet blocked
– If the product is excessively used for a long time
• When power switch is accidently touched.
• It is the sound of the motor's high speed rotating brush and the
punching action at the tip of the nozzle. This is normal.
• If dust bin is not completely assembled, noise may occur.
Assemble dust bin correctly and completely.
• It might be that there is some odor coming out of cleaner after
purchasing this unit for 3 months. It is normal if the unit is
operated.
• Odors can also be caused by old dust in the dust bin and filters
that has not been cleaned for some time. Empty, clean and wash
the dust bin and filters thoroughly before reusing the appliance.
• The air coming out of the outlet holes is a little hot because it is
coming out after cooling the motor. This is normal.
• Check if the power cord of Sterilization station is connected into
the power socket.
• Check if the main body is placed correctly on the station.
• Check the switch is turned on.
• Because of the suction motor overheat prevention device, this
may occur when 1) dust bin is full, 2) filter or inlet is blocked, or 3)
it is used for a long time. Allow the unit to rest and cool for at least
40 minutes before attempting to operate again.
– Before using it again, clean the filter and dust bin.
– If the inlet is blocked, please remove the foreign object.
• The defective plug should be replaced by a qualification
electrician.
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