Troubleshooting - Panasonic AW-HE130WP Operating Instructions Manual

Troubleshooting

Operation
„
Symptom
No power
Cannot operate
( c ommon to wireless remote control,
controller)
Cannot operate using the wireless
remote control
Cannot operate using the controller
The unit turns in the opposite
direction to the one operated
Cause and solution
• Is the AC adaptor securely connected to the AC outlet?
• If the power plug of the AC adaptor connected properly?
• Is the LAN cable connected securely to the IP control LAN connector
<LINK/ACT> ?
• Is the network cable for the PoE+ (IEEE802.at) compatible power supply device
and the unit connected properly?
• Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE+ terminals.
→ Refer to the operating instructions for the PoE+ power supply device.
• If the unit is connected to the controller, has it been connected properly?
→ Refer to the operating instructions for the controller.
• When performing operations from a wireless remote control
→ Also refer to the "Cannot operate using the wireless remote control" item.
• Is the power on?
→ I f the unit's status display lamp is off or lights up orange, it means that the unit's
power is not on.
• The safe mode function may have been activated.
• Have the limiter functions been set?
• Has the unit you want to operate been selected properly?
• Have the remote control's batteries run down or have the batteries been installed
with their polarities reversed?
→ I f the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that
the batteries have run down. Replace the batteries.
• Have the IR ID switches been set correctly?
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light-sensing area exposed to its light?
• Is the unit connected to the controller properly?
→ R efer to the operating instructions for the controller.
• The user authorization and host authorization must be set to OFF when the AW-
RP120, AW-RP50 and AK-HRP200 remote camera controllers are connected in a
network.
• It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
→ F or details on upgrading, visit the support page on the following website.
http://pro-av.panasonic.net/
• When using an HTTPS connection, network connection with the AW-RP50, AW-
RP120, and AK-HRP200 will be disabled.
• Has the stand-alone (Desktop) installation setting been selected correctly?
• The reversal setting may have been established at the controller if the unit is
connected to the controller.
→ R efer to the operating instructions for the controller.
Reference pages
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page 40
page 22
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page 19
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PDF page 25
PDF page 111
PDF pages 109 to 110
PDF page 26
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page 40, page 44
page 38
page 19
PDF page 87
PDF page 88
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PDF page 93
PDF page 98
PDF page 56
PDF page 84
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