Dell OptiPlex 5250 Owner's Manual

Dell OptiPlex 5250 Owner's Manual

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Dell OptiPlex 5250 All-In-One
Owner's Manual
Regulatory Model: W14B
Regulatory Type: W14B002

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Summary of Contents for Dell OptiPlex 5250

  • Page 1 Dell OptiPlex 5250 All-In-One Owner's Manual Regulatory Model: W14B Regulatory Type: W14B002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................7 Before working inside your computer..........................7 Safety instructions................................7 Recommended tools................................8 Turning off your computer..............................8 After working inside your computer..........................8 Important Information................................8 2 Removing and installing components......................9 Stand....................................9 Removing the stand..............................9 Installing the stand..............................10 Cable cover..................................
  • Page 4 Removing the heat sink ............................22 Installing the heat sink............................... 22 Speaker..................................... 23 Removing the speaker module..........................23 Installing the speaker module........................... 24 Power supply unit................................24 Removing the Power Supply Unit (PSU)........................24 Installing the Power Supply Unit (PSU)........................27 VESA mount bracket............................... 27 Removing the VESA mount bracket........................
  • Page 5 Key Specifications..............................44 DDR4 Details................................45 4 System setup...............................46 Boot Sequence.................................46 Navigation keys................................46 System setup options..............................47 System setup options..............................47 General screen options.............................. 47 System configuration screen options........................48 Security screen options.............................49 Secure boot screen options............................51 Intel Software Guard Extensions options........................52 Performance screen options............................
  • Page 6 Environmental specifications............................66 7 Contacting Dell............................68 Contents...
  • Page 7: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 8: Recommended Tools

    Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips # 1 screwdriver • Small plastic scribe • Hex screwdriver Turning off your computer After working inside your computer After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer.
  • Page 9: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Stand Removing the stand Follow the procedure in Before working inside your computer. Place the computer on a flat surface with the display facing downward. To remove the stand: Press the tab on the cover to release the stand [1].
  • Page 10: Installing The Stand

    Installing the stand Align the stand and slide it on the back of the computer. Press the stand down till it snaps in. Follow the procedure in After working inside your computer. Cable cover Removing the cable cover Follow the procedure in Before working inside your computer.
  • Page 11: Back Cover

    Follow the procedure in After working inside your computer. Back cover Removing the back cover Follow the procedure in Before working inside your computer. Remove the: stand cable cover Pry the edges of the back cover from the bottom to release it from the computer. Lift the back cover from the computer.
  • Page 12: Installing The Back Cover

    Installing the back cover Align the notches on the back cover to the holes on the computer, and press the back cover until it snaps in. Install the: cable cover stand Follow the procedure in After working inside your computer. Speaker cover Removing the speaker cover Follow the procedure in...
  • Page 13 Slide and remove the speaker cover from the computer. Removing and installing components...
  • Page 14: Installing The Speaker Cover

    Installing the speaker cover Align the speaker cover to its position on the back of the computer. Tighten the screws to secure the speaker cover to the computer. Install the: back cover cable cover stand Follow the procedure in After Working Inside Your Computer.
  • Page 15: Installing The Hard Drive Assembly

    To remove the hard drive bracket: Pry the edges of the bracket to release the hard drive [1]. b Slide the hard drive and lift it away from the bracket [2]. Installing the hard drive assembly Align the hard drive until the notches are aligned and the hard drive is secured in the bracket. Place the hard drive on the hard drive cage until the notches are aligned and it snaps in.
  • Page 16: Installing The Optical Drive Assembly

    To remove the optical drive bracket: Remove the screws that secure the optical drive bracket [1]. b Remove the bracket away from the optical drive [2]. Installing the optical drive assembly Place the bracket to align the screw holders on the optical drive. Tighten the screws to secure the bracket to the optical drive.
  • Page 17: System Board Shield

    back cover stand Follow the procedure in After working inside your computer. System board shield Removing the system board shield Follow the procedure in Before working inside your computer. Remove the: stand back cover To remove the system board shield: Press the securing tab to release the system board shield from the slots on the computer [1].
  • Page 18: Memory Module

    Follow the procedure in After working inside your computer. Memory module Removing the memory module Follow the procedure in Before working inside your computer. Remove the: stand back cover system board shield To remove the memory module: Pry the retention clips away from the memory module until it pops up [1]. b Lift the memory module from the connector [2].
  • Page 19: Solid State Drive (Ssd)

    Solid State Drive (SSD) Removing the SSD card Follow the procedure in Before working inside your computer. Remove the: stand back cover system board shield To remove the SSD card: Remove the screw that secures the SSD card to the computer [1]. b Lift the SSD card away from the connector [2].
  • Page 20: Coin Cell Battery

    Coin cell battery Removing the coin cell battery Follow the procedure in Before working inside your computer. Remove the: stand back cover system board shield Press the latch to release the coin cell battery and remove it from the computer. Installing the coin cell battery Insert the coin cell battery into the slot on the system board until it fits securely.
  • Page 21: Wlan Card

    WLAN card Removing the WLAN card Follow the procedure in Before working inside your computer. Remove the: stand back cover system board shield To remove the WLAN card: Disconnect the antenna cables from the connectors on the WLAN card [1]. b Remove the screw that secures the WLAN card to the system board [2].
  • Page 22: Heat Sink

    Heat sink Removing the heat sink Follow the procedure in Before working inside your computer. Remove the: stand back cover system board shield To remove the heat sink: Remove the screws that secure the heat sink to the chassis [1, 2]. b Lift the heat sink away from the computer [3].
  • Page 23: Speaker

    Speaker Removing the speaker module Follow the procedure in Before working inside your computer. Remove the: stand back cover cable cover speaker cover system board shield To release the speaker module: Disconnect the speaker cable from the connector on the system board [1]. b Unthread the speaker cables from the retention clips [2].
  • Page 24: Installing The Speaker Module

    Installing the speaker module Insert the speaker module into the slot on the chassis. Tighten the screws to secure the speaker to the chassis. Secure the speaker cables through the retention clips. Connect the speaker cable to the connector on the system board. Install the: system board shield speaker cover...
  • Page 25 To release the PSU cable: Unthread the power supply cables from the retention clips in the chassis [1]. b Disconnect the power supply cable from the connector on the system board [2]. To release the PSU: Remove the screw that secures the power supply socket to the chassis [1]. b Slide the socket to remove it from the computer [2].
  • Page 26 To remove the PSU: Remove the screw that secure the PSU to the chassis [1]. b Slide the PSU and lift it away from the chassis [2]. Removing and installing components...
  • Page 27: Installing The Power Supply Unit (Psu)

    Installing the Power Supply Unit (PSU) Place the PSU on the chassis. Tighten the screw to secure the PSU to the chassis. Place the power supply socket in the slot on the chassis. Tighten the screw to secure the power supply socket to the chassis. Secure the power supply cable on the retention clips in the chassis.
  • Page 28: Installing The Vesa Mount Bracket

    Installing the VESA mount bracket Align and place the bracket in the slot on the computer. Tighten the screws that secure the VESA mount bracket to the computer. Install the: power supply unit system board shield speaker cover cable cover back cover stand Follow the procedure in...
  • Page 29: Installing The Converter Board

    VESA mount bracket To remove the converter board: Disconnect the convertor board cable from the converter board [1]. b Disconnect the display backlight cable from the converter board [2]. Remove the screws that secure the converter board to the computer [3]. d Lift the converter board away from the computer [4].
  • Page 30: System Fan

    System fan Removing the system fan Follow the procedure in Before working inside your computer. Remove the: stand back cover cable cover speaker cover system board shield power supply unit VESA mount bracket To remove the system fan: Disconnect the system fan cable from the connector on the system board [1]. b Remove the screws that secure the system fan to the computer [2].
  • Page 31: Intrusion Switch

    Connect the system fan cable to the connector on the system board. Install the: VESA mount bracket power supply unit system board shield speaker cover cable cover back cover stand Follow the procedure in After working inside your computer. Intrusion switch Removing the intrusion switch Follow the procedure in Before working inside your...
  • Page 32: Installing The Intrusion Switch

    Installing the intrusion switch Place the intrusion switch in the slot on the computer. Tighten the screw to secure the intrusion switch to the chassis. Route intrusion switch cable along the retention clips on the chassis. Connect the intrusion switch cable to the connector on the system board. Install: VESA mount bracket power supply unit...
  • Page 33: Installing The Power And Osd Buttons Board

    Installing the power and OSD buttons board Connect the cable to the power and OSD buttons board. Affix the tape on the OSD buttons board. Insert the power and OSD buttons board into the slot. Align the metal plate on the power and OSD buttons board. Tighten the screw to secure the power and OSD buttons board.
  • Page 34: Installing The Processor

    SSD card WLAN card memory heat sink system fan To remove the processor: Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1]. b Lift the lever upward and lift the processor shield [2]. CAUTION: The processor socket pins are fragile and can be permanently damaged.
  • Page 35: System Board

    System board Removing the system board Follow the procedure in Before working inside your computer. Remove the: stand back cover cable cover speaker cover speaker hard drive optical drive VESA mount bracket system board shield SSD card WLAN card memory heat sink system fan processor...
  • Page 36 Remove the screws that secure the system board to the chassis. Removing and installing components...
  • Page 37 Slide and lift the system board to remove it from the computer. Removing and installing components...
  • Page 38: Installing The System Board

    Installing the system board Place the system board on the computer. Connect all the cables to the system board. Tighten the screws to secure the system board to the base panel. Install the: power supply unit coin cell battery system fan processor heat sink memory...
  • Page 39: System Board Layout

    System board layout LVDS connector Camera connector Antenna wire clip WLAN connector Jumper connector Coin cell battery Speaker connector Memory module connector Jumper connector M.2 SSD slot Optical drive connector Intrusion switch connector Hard drive connector Side buttons connector Touchpad connector CAC/PIV connector (reserved) Converter board connector Windows serial debug connector...
  • Page 40: Technology And Components

    Processor numbers are not a measure of performance. Processor availability is subject to change and may vary by region or country. The following table lists the processors that are supported in OptiPlex 5250 AIO: Table 1. 7th generation Intel Processors (Support for Windows 10/ Linux Only) Intel Pentium G4560 Processor (Dual Core/ 3MB/ 2T/ 3.5GHz/ 54W)
  • Page 41: Kaby Lake - 7Th Generation Intel Core Processors

    Skylake specifications Table 3. Skylake specifications for OptiPlex 5250 AIO Processor number Clock Speed Cache No. of cores/No. of threads Power Intel Pentium G4400 3.3 GHz 3 MB 47 W Intel Core i3-6100 3.7 GHz 3 MB 47 W Intel Core i5-6500 3.2 GHz...
  • Page 42: Identifying Processors In Windows 7

    Tap Processor. Identifying processors in Windows 7 Click Start > Control Panel > Device Manager. Select Processor. Chipsets All laptops or notebook communicate with the CPU through the chipset. This laptop is shipped with the Intel 100 Series chipset . Identifying the chipset in Device Manager on Windows 10 Click All Settings on the Windows 10 Charms Bar.
  • Page 43: Identifying The Hard Drive In Windows 10

    Entering BIOS setup Turn on or restart your laptop. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
  • Page 44: Ddr4

    DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum capacity of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
  • Page 45: Ddr4 Details

    Feature/Option DDR3 DDR4 DDR 4 Advantages CRC, Parity, Addressability, GDM More RAS features; improved data integrity DDR4 Details There are subtle differences between DDR3 and DDR4 memory modules, as listed below. Key notch difference The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the insertion edge, but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an incompatible board or platform.
  • Page 46: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: •...
  • Page 47: System Setup Options

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.
  • Page 48: System Configuration Screen Options

    Option Description UEFI Booth Path This options controls whether or not the system will prompt the user to enter the Admin password when booting a Security UEFI boot path from the F12 Boot Menu. • Always, Except Internal HDD • Always •...
  • Page 49: Security Screen Options

    Option Description If USB port is disabled, the OS cannot see any device attached to this port. The options are: • Enable Boot Support • Enable Rear USB Ports: Include options for 6 ports • Enable Front USB Ports: Include options for 2 ports All the options are enabled by default.
  • Page 50 Option Description Default setting: Not set System Password Allows you to set, change or delete the system password. NOTE: Successful password changes take effect immediately. Default setting: Not set Strong Password Allows you to enforce the option to always set strong passwords. Default Setting: Enable Strong Password is not selected.
  • Page 51: Secure Boot Screen Options

    Option Description Default setting: Deactivate Chassis Intrusion This field controls the chassis intrusion feature. The options are: • Enabled • Disabled • On-slient Default Setting: Disabled OROM Keyboard Allows you to set an option to enter the Option ROM Configuration screens using hotkeys during boot. The options Access are: •...
  • Page 52: Intel Software Guard Extensions Options

    Option Description NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to default settings. Intel Software Guard Extensions options Option Description Intel SGX Enable Allows you to enable or disable the Intel Software Guard Extensions to provide a secured environment for running code/storing sensitive information in the context of the main operating system.
  • Page 53: Power Management Screen Options

    Option Description Default setting: The option is enabled. Power management screen options Option Description AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss. You can set the AC Recovery to: • Power Off (default) •...
  • Page 54: Post Behavior Screen Options

    Option Description Block Sleep (S3 state) Default setting: This option is disabled Intel Ready Mode This option enables the capability of Intel Ready Mode technology. POST behavior screen options Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots.
  • Page 55: Maintenance Screen Options

    Follow the procedure to recover BIOS from hard drive. Power on the system. While the blue Dell logo is visible, press the F2 key to enter the System Setup. Press the Num Lock key, and verify that the Num Lock light is on.
  • Page 56: System And Setup Password

    Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the instructions on screen.
  • Page 57: Deleting Or Changing An Existing System And/Or Setup Password

    Press Esc and a message prompts you to save the changes. Press Y to save the changes. The computer reboots. Deleting or changing an existing system and/or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password.
  • Page 58: Troubleshooting Your Computer

    Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices.
  • Page 59: Lcd Built In Self Test (Bist)

    LCD built in self test (BIST) All-in-One (AIO) systems supports LCD BIST similar to any other Dell systems that have BIST test implemented. It allows the user to isolate the LCD during troubleshooting to determine which sub-system is at fault. The main difference is the lack of an integrated keyboard scan controller in the AIO.
  • Page 60 Troubleshooting your computer...
  • Page 61: Invoking Bist With User Modes

    Invoking BIST with user modes There are two methods to invoke the LCD BIST . • OSD Toggle • ePSA OSD toggle The first method of user initiation is via OSD toggle button. The user should press the OSD toggle button and hold it in while the power button is applied to turn the AIO on.
  • Page 62 approximately 20 seconds giving 2 cycles of color bar patterns that the user can observe. The time period is controlled by BIOS. After the time period, the BIOS will return the system to the ePSA menu. Troubleshooting your computer...
  • Page 63: Technical Specifications

    Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: • Windows 10, click or tap Start > Settings > System > About. • Windows 8.1 and Windows 8, from the charms sidebar, click or tap Settings > Change PC settings. In the PC Settings window, select PC and devices >...
  • Page 64: Video Specifications

    Feature Specification Memory connectors two internally-accessible DDR4 SODIMM sockets Minimum memory 4 GB Maximum memory 16 GB Video specifications Feature Specification Video Controller Integrated Intel HD Graphics (Gen 9 iGfx), 2GB GDDR5 for dGPU (Integrated) Video Memory shared memory External display Display port, HDMI in and HDMI out support Audio specifications...
  • Page 65: Cards Specifications

    Cards specifications Feature Specification M.2 slots • One 2230 D3 Key-A M.2 Socket 1 • One 2280 D3 Key-M M.2 Socket 3 Display specifications Drives specifications Feature Specification Hard drive one 2.5-inch SATA drive with an adapter bracket and one 2.5-inch SATA drive (optional) Optical drive one DVD-ROM SATA drive or DVD+/- RW SATA drive (optional)
  • Page 66: Camera (Optional) Specifications

    Feature Specification Frequency 47 Hz — 63 Hz Voltage 90 VAC — 264 VAC Input current • Maximum 2.6 A ( Low AC range) • Maximum 1.3 A ( High AC range) Camera (optional) specifications Feature Specification Image resolution 2.0 megapixel Video resolution FHD (1080p) Diagonal viewing...
  • Page 67 Relative humidity Specifications (maximum) Storage 20 % to 80 % (non condensing) Maximum Specifications vibration Operating 0.26 GRMS at 5 to 350 Hz Storage 2.2 GRMS at 5 to 500 Hz Maximum shock Specifications Operating 40 G Storage 45 G Altitude Specifications (maximum)
  • Page 68: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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