5.4 AUTOMATED ATTENDANT PARAMETERS
Description
No Answer
Coverage
Mode
Message
Repeat Cycle
If more than 1 operator is assigned, we recommend to reduce the time on the "Operator No Answer Time" to 15 s.
*1
116
Value Range
(Default)
1. Caller Select
2. Leave Message
3. Disconnect Message
4. Next Operator
(Caller Select)
1-3 Times
(3)
Table 23
Description/Function
Specifies the treatment of calls when Operator 1
does not answer. When "Caller select" is chosen,
and the Operator does not answer, the caller will
hear the following menu message: Sorry, no one is
available to answer the call. To leave a message,
Press 1. To enter another extension, Press 2. "Leave
Message" means the caller will be sent to the
General Delivery Mailbox.
Specifies the number of times the VPS plays the
Automated Attendant top menu to the caller.
CUSTOMIZING THE SYSTEM