This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels. Part Number: 828689-002 March 2016 Edition: 2...
M.2 SSD module option ............................30 Storage controller option ............................31 HP Trusted Platform Module option ........................32 HP Trusted Platform Module installation guidelines ..................32 HP Trusted Platform Module requirements ....................33 Installing the Trusted Platform Module board ....................33 Retaining the recovery key/password......................
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Erase Utility ..............................42 Scripting Toolkit for Windows and Linux ........................ 42 Service Pack for ProLiant ............................43 HP Smart Update Manager ......................... 43 HPE UEFI System Utilities ............................. 43 Using UEFI System Utilities ......................... 44 Flexible boot control ............................ 44 Restoring and customizing configuration settings ..................
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Accessing Hewlett Packard Enterprise Support ..................... 58 Information to collect ........................... 58 Accessing updates ..............................58 Websites ................................. 58 Customer Self Repair ............................. 59 Remote support ..............................66 Acronyms and abbreviations........................67 Documentation feedback ........................70 Index ............................... 71 Contents 5...
Component identification Front panel components Item Description Drive bay 1 Drive bay 2 Server ejector button SUV cable connector Server serial label pull tab Component identification 6...
Front panel LEDs and buttons Item Description Status Power On/Standby button Solid green = System on and system power LED Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present UID button/LED Solid blue = Activated Flashing blue:...
Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove Solid white Do not remove the drive.
DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the letter assignments for population guidelines. Heatsink identification CAUTION: Heatsinks specified for processors 1 and 2 are not interchangeable. Be sure to note the appropriate location and orientation on the heatsink label.
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Position Default Function Off = No function On = ROM reads system configuration as invalid. Off = Set default boot mode to UEFI. On = Set default boot mode to legacy. — Reserved — Reserved — Reserved — Reserved — Reserved To access the redundant ROM, set S1, S5, and S6 to On.
Operations Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.
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Remove the server from the chassis. CAUTION: To avoid damage to the device, do not use the removal handle to carry it. Place the server on a flat, level work surface. Operations 13...
Setup Optional services Delivered by experienced, certified engineers, HPE support services help you keep your servers up and running with support packages tailored specifically for HPE ProLiant systems. HPE support services let you integrate both hardware and software support into a single package. A number of service level options are available to meet your business and IT needs.
enable ambient room air to enter the enclosure, and the rear of the enclosure must be adequately ventilated to enable the warm air to escape from the enclosure. IMPORTANT: Do not block the ventilation openings. If the front of the rack is not completely filled with components, the remaining gaps between the components can cause changes in the airflow, which can adversely affect cooling within the rack.
For more information on the hot-plug power supply and calculators to determine server power consumption in various system configurations, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/poweradvisor/online). Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes.
CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank. To install the component: Prepare the server for installation. Install the server. When seated properly, the server will be flush with the front of the chassis and the release lever will close completely without resistance.
Powering on and selecting boot options in UEFI Boot Mode On servers operating in UEFI Boot Mode, the boot controller and boot order are set automatically. Press the Power On/Standby button. During the initial boot: To modify the server configuration ROM default settings, press the F9 key in the ProLiant POST screen to enter the UEFI System Utilities screen.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
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Open each of the processor locking levers in the order indicated in the following illustration, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Close the processor retaining bracket.
Remove the thermal interface protective cover from the heatsink. Verify that the heatsink is supported in this location. Always install the 18-fin heatsink on processor 1 and install the 49-fin heatsink on processor 2. For more information, see "Heatsink identification (on page 10)."...
IMPORTANT: This server does not support mixing LRDIMMs or RDIMMs. Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization. The memory subsystem in this server can support LRDIMMs and RDIMMs: • RDIMMs offer address parity protection. •...
Processor 1 slot Processor 1 slot Processor 2 slot Processor 2 slot Channel number number For the location of the slot numbers, see "DIMM slot locations (on page 10)." This multi-channel architecture provides enhanced performance in Advanced ECC mode. DIMM slots in this server are identified by number and by letter. Letters identify the population order. Slot numbers indicate the DIMM slot ID for spare replacement.
Item Description Definition Rank 1R = Single-rank 2R = Dual-rank 4R = Quad-rank Data width on DRAM x4 = 4-bit x8 = 8-bit Memory generation DDR4 Maximum memory speed 2133 MT/s 2400 MT/s CAS latency P=15 T=17 DIMM type R = RDIMM (registered) L = LRDIMM (load reduced) For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
• For DIMM spare replacement, install the DIMMs per slot number as instructed by the system software. For more information about server memory, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/memory). DIMM speeds are supported as indicated in the following table. Populated slots Rank Speeds supported...
CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up. Power down the server (on page 12). Remove the server from the chassis (on page 12). Open the DIMM slot latches.
Removing a drive blank Remove the component as indicated. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Installing a hot-plug drive Remove the drive blank. Prepare the drive.
Install the drive. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page 8). M.2 SSD module option To install the component: Power down the server (on page 12). Remove the server from the chassis (on page 12). Place the server on a flat, level work surface.
Storage controller option To install the component: Back up all server data. Power down the server (on page 12). Remove the server ("Remove the server from the chassis" on page 12). Place the server on a flat, level work surface. Prepare the storage controller for installation.
For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
HP Trusted Platform Module requirements TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker Drive Encryption feature. For more information on BitLocker, see the Microsoft website (http://www.microsoft.com).
Install the TPM security rivet by pressing the rivet firmly into the system board. Install the server ("Installing a server" on page 16). Power up the server (on page 12). Retaining the recovery key/password The recovery key/password is generated during BitLocker setup, and can be saved and printed after BitLocker is enabled.
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Press the ESC key to exit System Utilities. Then, press the Enter key when prompted to reboot the server. The server then reboots a second time without user input. During this reboot, the TPM setting becomes effective. Enable TPM functionality in the OS, such as Microsoft Windows BitLocker or measured boot. For more information on adjusting TPM usage in BitLocker, see the Microsoft website (http://support.microsoft.com/).
Cabling SUV cable connectors CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. Item Connector Description Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures USB* For connecting up to two USB devices...
Scripting Toolkit for Windows and Linux (on page 42) Online and Offline Service Pack for ProLiant (on page 43) Online and Offline HP Smart Update Manager (on page 43) Offline HPE UEFI System Utilities (on page 43) Online and Offline...
• Remotely mount high-performance Virtual Media devices to the server. • Securely and remotely control the power state of the managed server. • Implement true Agentless Management with SNMP alerts from iLO, regardless of the state of the host server. •...
The Active Health System, in conjunction with the system monitoring provided by Agentless Management or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status, and service alerts for various server components. The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download).
Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. HPE Insight Remote Support central connect When you use the embedded Remote Support functionality with ProLiant Gen8 and later server models and BladeSystem c-Class enclosures, you can register a server or chassis to communicate to Hewlett Packard Enterprise through an Insight Remote Support centralized Hosting Device in your local environment.
The Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/InsightDiagnostics).
The SPP is a comprehensive systems software (drivers and firmware) solution delivered as a single package with major server releases. This solution uses HP SUM as the deployment tool and is tested on all supported ProLiant servers including ProLiant Gen8 and later servers.
Using UEFI System Utilities To use the UEFI System Utilities, use the following keys. Action F9 during server POST Access System Utilities Up and Down arrows Navigate menus Enter Select items Save selections Access Help for a highlighted configuration option* *Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell.
Secure Boot configuration Secure Boot is integrated in the UEFI specification on which the Hewlett Packard Enterprise implementation of UEFI is based. Secure Boot is completely implemented in the BIOS and does not require special hardware. It ensures that each component launched during the boot process is digitally signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.
RESTful API support for UEFI The ProLiant Gen9 servers include support for a UEFI compliant System BIOS, along with UEFI System Utilities and Embedded UEFI Shell pre-boot environments. ProLiant Gen9 servers also support configuring the UEFI BIOS settings using the RESTful API, a management interface that server management tools can use to perform configuration, inventory, and monitoring of a ProLiant server.
Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.
Keeping the system current Updating firmware or System ROM Multiple methods exist to update the firmware or System ROM: • Service Pack for ProLiant (on page 43) • FWUPDATE utility (on page 48) • FWUpdate command from within the Embedded UEFI shell (on page 48) •...
Online Flash components This component provides updated system firmware that can be installed directly on supported operating systems. Additionally, when used in conjunction with the HP SUM ("HP Smart Update Manager" on page 43), this Smart Component allows the user to update firmware on remote servers from a central location.
Version Control Agent User Guide, and the Version Control Repository Manager User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/enterprise/docs). Select HP Insight Management from the available options in Products and Solutions. Select HP Version Control from the available options in Insight Management.
HPE Technology Service Portfolio Connect to Hewlett Packard Enterprise for assistance on the journey to the new style of IT. The Hewlett Packard Enterprise Technology Services delivers confidence and reduces risk to help you realize agility and stability in your IT infrastructure. Utilize our consulting expertise in the areas of private or hybrid cloud computing, big data and mobility requirements, improving data center infrastructure and better use of today’s server, storage and networking technology.
Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...
System battery replacement If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Warranty and regulatory information Warranty information HPE ProLiant and x86 Servers and Options (http://www.hpe.com/support/ProLiantServers-Warranties) HPE Enterprise Servers (http://www.hpe.com/support/EnterpriseServers-Warranties) HPE Storage Products (http://www.hpe.com/support/Storage-Warranties) HPE Networking Products (http://www.hpe.com/support/Networking-Warranties) Regulatory information Safety and regulatory compliance For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts).
Local representative information Kazakh: • Russia: • Belarus: • Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
Specifications Environmental specifications Specification Value Temperature range* 10°C to 35°C (50°F to 95°F) Operating -40°C to 70°C (-40°F to 158°F) Shipping Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** 10% to 90% Operating 5% to 95% Nonoperating * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048 m (10,000 ft) is applicable.
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page (http://www.hpe.com/support/AccessToSupportMaterials). IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites •...
Software Depot (http://www.hpe.com/support/softwaredepot) • Customer Self Repair (http://www.hpe.com/support/selfrepair) • Insight Remote Support (http://www.hpe.com/info/insightremotesupport/docs) • Serviceguard Solutions for HP-UX (http://www.hpe.com/info/hpux-serviceguard-docs) • Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix (http://www.hpe.com/storage/spock) • Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers) Customer Self Repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.
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• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
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spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare. Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona.
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• Obligatorio—componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. •...
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Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal.
Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product’s service level.
Advanced Memory Protection application program interface Automatic Server Recovery Canadian Standards Association Customer Self Repair extensible firmware interface HP SUM HP Smart Update Manager HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator HTTPS hypertext transfer protocol secure sockets...
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International Electrotechnical Commission Integrated Lights-Out Integrated Management Log JSON JavaScript Object Notation LRDIMM load reduced dual in-line memory module NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express power distribution unit POST Power-On Self Test QR code quick response code RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module...
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Systems Insight Manager Service Pack for ProLiant solid-state drive serial, USB, video TMRA recommended ambient operating temperature Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Virtual Connect Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 69...
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
Index configuration of system 38 configuration settings 44 configuring the chassis 17 Active Health System 38, 39 connector, front panel LED board cable 9 ACU (Array Configuration Utility) 46 connector, internal USB 9 Advanced ECC memory 26, 27 connector, mezzanine 9 Advanced ECC population guidelines 27 connector, TPM 9 Advanced ECC support 26...
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UEFI diagnostics 45 HP Care Pack Services 14, 51 embedded UEFI shell 45 HP Smart Update Manager overview 38, 43 environmental requirements 14, 57 HP Trusted Platform Module option 32 environmental specifications 57 HPE Collaborative Support 51 Erase Utility 38, 42...