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HP 17 Notebook AMD models 17-p000 –17-p099 Maintenance and Service Guide...
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The information contained herein is subject to http://www.microsoft.com for details. change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Locating hardware ..............................5 Locating software ..............................5 Right side ................................6 Left side ................................. 7 Display ................................... 8 Top ..................................10 TouchPad ............................10 Lights ..............................10 Buttons and speakers (select models only) ..................
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Fan ..............................58 Heat sink ............................59 Power button board .......................... 61 7 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ................63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............63 8 Specifications ............................. 65 Computer specifications ............................
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Changing the computer boot order ................73 Removing the HP Recovery partition (select models only) ........... 73 10 Power cord set requirements ........................75 Requirements for all countries ........................... 75 Requirements for specific countries and regions ....................76 11 Recycling ..............................79...
Product description Category Description Product name HP Notebook Models 17-p000 –17-p099 ● Processors AMD A10-7300 (1.9 GHz, up to 3.2, GHz, 2 MB L2), quad core 20 W, Max DDR3L-1600 ● AMD A8-7050 (2.2 GHz up to 3.0 GHz, 2 MB L2), dual core 15 W, Max DDR3L-1600 ●...
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DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Audio/video HP Webcam VGA camera (USB 2.0 fixed, no tilt, with activity LED, 640 x 480 by 24 frames per second) Dual speakers Enable HP Noise Cancellation DTS™ Sound Ethernet...
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Category Description AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only) 1 meter power cord Security Kensington Security Lock Operating Preinstalled: system ● Windows 8.1 ● FreeDos 2.0 Serviceability End-user replaceable parts: ● AC adapter ●...
External component identification Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. ‒ or – From the Windows desktop, right-click the Start button, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column.
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Left side Component Description Power connector Connects an AC adapter. ● White: AC in and battery is full charged. (100%) ● Amber: The computer is connected to external power and the battery is charging. ● AC adapter light Off: The computer is using battery power. Attaches an optional security cable to the computer.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...
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Component Description ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Display...
TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights Chapter 2 External component identification...
Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Buttons and speakers (select models only) Component Description ●...
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Component Description ‒ or – From the Windows desktop, right-click the Start button, and then select Power Options. Speakers Produce sound. Chapter 2 External component identification...
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.
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Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key.
Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
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Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.
Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
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Item Component Spare part number Display assembly [17.3 in 43.9 cm] HD+ non-touch screen NOTE: For display assembly spare part information, see Display assembly subcomponents on page WLED Brightview HD+ 810319-001 Top cover/keyboard (the keyboard and top cover are spared together) Chapter 3 Illustrated parts catalog...
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Item Component Spare part number For use in Belgium 809983-A41 For use in the Czech Republic and Slovakia 809983-FL1 For use in Denmark, Finland, and Norway 809983-DH1 For use in French Canada 809983-DB1 For use in France 809983-051 For use in Germany 809983-041 For use in Greece 809983-151...
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Item Component Spare part number 8 GB 693374-005 4 GB 691740-005 2 GB 691739-005 (11) 765788-001 (12) RTC battery 697917-001 (13) Heat sink assembly (includes replacement thermal materials): For use only on computer models equipped with AMD processors and UMA graphics 764080-001 (14) Display Cable...
Miscellaneous parts Component Spare part number HP Smart AC adapter: 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India) Power cord (3-pin, black, 1.0-m): For use in Denmark...
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Component Spare part number Screw Kit 765790-001 HDMI to VGA adapter 701943-001 Miscellaneous parts...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
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● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...
Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 4-cell, 41 WHr 2.8 AH Li-ion battery 756743-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The optical drive connector board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive. Description Spare part number Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and...
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Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Base enclosure Description Spare part number Top cover with keyboard: With full size textured island-style Keyboard. TouchPad and numeric keypad black for use in the United 809983-001 States With full size textured island-style Keyboard and numeric keypad black for use in the United Kingdom 809983-031 With full size textured island-style Keyboard and numeric keypad black for use in Germany 809983-041...
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Remove the ten Phillips screws. Component replacement procedures...
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Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have two screws in the optical drive bay (2). Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover.
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Reverse this procedure to install the top cover and base enclosure. Component replacement procedures...
Display panel Component Spare part number Display bezel (includes screw covers) 809982-001 Hinges (left and right, includes screw covers) 763706-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) 810319-001 Antennas (includes wireless antenna cables and transceivers; includes screw covers) 763691-001 Webcam/microphone module 809989-001...
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On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process.
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Remove the six Phillips screws (1) on the left and one broadhead screw (2) on the right side base of the display panel. Lift the panel up (3). NOTE: Support the display panel as you are removing the screws. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it.
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Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. To remove the panel, remove the four Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully.
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If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps. With the display bezel upside down, disconnect the webcamera/microphone connectors (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2).
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If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. If it is necessary to replace the WLAN antenna cable, follow these procedures: Position the display back cover face up.
Remove the wireless antenna from the retaining channels (2), and lift the antenna (3) Reverse this procedure to install the display panel. WLAN module Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 709848-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
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Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1) if you have not already done so to remove the display panel. NOTE: The WLAN module may have two screws depending on the model. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 auxiliary terminal.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 810602-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Battery Board (select models only) Description Spare part number Battery board (with cable) 763710-001 Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
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Before removing the optical drive connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
USB board Description Spare part number USB board 767120-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Hard drive Description Spare part number 500 GB 5400 rpm 7 mm/ 9.5 mm 778186-005 750 GB 5400 rpm, 9.5 mm 778190-005 1 TB, 5400 rpm, 9.5 mm 778192-005 Hard Drive Hardware Kit 773501-001 Before removing the hard drive, follow these steps: Shut down the computer.
Reverse these procedures to reassemble and install the hard drive. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard AMD A10-7300 (1.9 GHz, up to 3.2, GHz, 2 MB L2), quad core 20 W, Max DDR3L-1600...
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● Power connector board cable (1) ● Display cables (2), and (3) ● Speaker cable (4) Disconnect the following cables if you have not already done so: ● Optical drive cable (1) ● Hard drive cable (2) ● USB connector cable (3) Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board.
Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) 763717-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Memory modules Description Spare part number 2 GB memory module 691739-005 4 GB memory module 691740-005 8 GB memory module 693374-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Use a thin, non-conductive tool to remove the RTC battery (1) from the socket on the system board. Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up. Power connector Description Spare part number...
Release the clips (3), and then remove the power connector cable (4). Reverse this procedure to install the power connector cable and bracket. Description Spare part number 765788-001 Before removing the Fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Remove the 3 screws securing the fan to the unit (2) and lift the fan to remove it (3). Reverse this procedure to install the fan. Heat sink Description Spare part number For use only on computer models equipped with AMD processors and UMA graphics 764080-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of...
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Remove the system board (see System board on page 51). Remove the fan (see Fan on page 58). Remove the heat sink: ▲ Loosen the seven captive screws in the order listed on the heat sink (1), and then remove the heat sink (2).
Power button board Description Spare part number Power button board (includes cable) 812177-001 Before removing the Power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 7 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1...
Specifications Computer specifications Metric U.S. Dimensions Depth 279 mm 10.9 in Width 419.5 mm 16.5 in Height (rear) 27.75 mm 1.09 in Weight 2.824 kg 6.23 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C...
Hard drive specifications 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.45 mm (max) 100.45 mm (max) 100.45 mm (max) Width 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 92.0 g Interface type SATA SATA...
Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
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Chapter 9 Backing up, restoring, and recovering in Windows 8.1...
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
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Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
Index external media cards 2 AC adapter 7 cables, service considerations 25 action keys 13 caps lock light, identifying 11 identifying 13 chipset, product description 1 illustrated 20 airplane mode key 14 components removal 58 antennas bottom 15 spare part number 58 illustrated 21, 38 display 8 fn key, identifying 13...
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71 illustrated 21, 38 AC adapter 7 HP PC Hardware Diagnostics (UEFI) caps lock 11 packaging guidelines 27 downloading 63 hard drive 6 plastic parts, service HP Recovery Manager mute 11 considerations 25 correcting boot problems 73...
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WLAN antennas, identifying 8 system 71 system board WLAN device 16 USB flash drive 72 removal 51 WLAN label 16 using HP Recovery media 70 spare part number 19, 51 WLAN module recovery media spare part numbers 51 removal 44 creating 69...