Table of Contents
Advertisement
23) Troubleshooting/FAQ
In the following, you will find a list of frequently asked questions
along with the appropriate answers and proposed solutions.
When I attempt to start a video recording, I get an error
message and recording does not start. What can I do?
Please first install all available updates on your tablet (see the
question "How can I install Windows Updates on my tablet?"). If you
continue to receive an error message despite installing the updates,
please contact customer service.
Why does my tablet show less storage space than indicated
on the packaging?
The storage capacity indicated on the packaging and in the technical
specifications refers to the total storage capacity of your tablet.
However, a portion of the total storage is also used by the operating
system and system applications.
Why am I getting no sound from my tablet?
You may have connected headphones to your tablet. When
headphones are connected, the tablet's speakers are automatically
disabled. Disconnect the headphones from the tablet in order
to activate the speakers again. If there is still no sound from the
speakers, check whether the tablet's sound is switched on and
whether the volume is set high enough.
Why does my tablet just switch off sometimes?
If the energy level of the battery falls below a critical level, the tablet
displays a corresponding warning. If you ignore these warnings, the
tablet is put into sleep mode at a charge level of 6 per cent in order
to counteract total discharge of the battery. Total discharge can lead
to a situation where it is no longer possible to charge the tablet. For
this reason, connect the tablet to the charger at this point at the latest
in order to prevent data loss and damage to the battery.
49
GB
Hide quick links:
Advertisement
Table of Contents
