Brother MFC-J480DW User Manual
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Brother MFC-J480DW User Manual

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See also: User Manual
Basic User's Guide
MFC-J480DW
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals

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Summary of Contents for Brother MFC-J480DW

  • Page 1 Basic User's Guide MFC-J480DW Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals...
  • Page 2 The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at http://www.brother.com/html/registration © 2015 Brother Industries, Ltd. All rights reserved.
  • Page 3 You Can Use the Following Features Mobile Connect Web Connect / Brother Apps Use Brother iPrint&Scan to check the Scan and upload images and files to popular machine status and access various functions web services directly from your machine. from mobile devices.
  • Page 4 AirPrint to print from OS X v10.8.5 or later Solutions Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print Guide This Guide provides details about how to use PDF file / Brother ™...
  • Page 5 Print ® Basic User's Guide Print from your computer (Windows Macintosh) Print from your mobile device (Brother Mobile Print/Scan Guide iPrint&Scan) Print using the AirPrint function AirPrint Guide Print using the Google Cloud Print Google Cloud Print Guide...
  • Page 6 For Windows users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it ® either as a shortcut on your desktop, or from the Windows...
  • Page 7 Questions or Problems? Please take a look at our FAQs, solutions, and videos online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://support.brother.com • Provides several ways to search! • Displays related questions for more information •...
  • Page 8 Bold style identifies buttons on the machine's control panel or computer screen. Italics Italicised style emphasises an important point or refers you to a related topic. [Courier New] Courier New font identifies messages shown on the machine's LCD. • Most of the illustrations in this User's Guide show the MFC-J480DW.

  • Page 9: Compilation And Publication Notice

    For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at http://support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades. Compilation and Publication Notice This manual has been compiled and published to provide the latest product safety information at the time of publication.

  • Page 10: Table Of Contents

    ) ..............17 ® Scan Using ControlCenter4 Home Mode (Windows ) ........17 Scan Using the Scan Button on Your Brother Machine...........18 Scan Using the Scan Button on the Machine ..........18 Fax ........................20 Before Faxing ......................20 Set Your Station ID ..................20 Telephone Line Interference/VoIP..............20...
  • Page 11 Receive Faxes on Your Computer (Windows only) ........30 Routine Maintenance ..................32 Clean the Scanner....................32 Check the Print Quality....................32 Check the Print Alignment from Your Brother Machine ...........34 Troubleshooting ....................35 Identify the Problem....................35 Error and Maintenance Messages................37 Transfer Your Faxes or Fax Journal Report...........42 Troubleshooting for Wireless LAN setup ..............44...

  • Page 12: General Information

    General Information Control Panel Overview 01. 01. 2016 1. 1.8"(44.9 mm) Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine. Adjust the angle of the control panel by lifting it. 2. Mode buttons Press to switch the machine to FAX Mode. SCAN Press to switch the machine to SCAN Mode.
  • Page 13 COPY Press to switch the machine to COPY Mode. Press to switch the machine to WEB Mode. 3. Settings buttons Clear Press to delete characters or to go back to the previous menu level. Settings Press to access the main menu. Press to choose a setting.
  • Page 14 4. Telephone buttons Hook Press before dialing to ensure a fax machine answers, and then press Mono Start or Colour Start. If the machine is in Fax/Tel (F/T) Mode and you pick up the handset of an external telephone during the F/T ring (pseudo/double-ring), press Hook to talk. Redial/Pause •...
  • Page 15 Power On/Off Press to turn on the machine. Press and hold down to turn off the machine. The LCD will display [Shutting Down] and will stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is always available.

  • Page 16: Lcd Overview

    LCD Overview 3. Ink Displays the available ink volume. This screen shows the machine’s status when When an ink cartridge is near the end of the machine is idle. This Home screen is also its life or having a problem, an error icon is called the Ready Mode screen.

  • Page 17: Access Brother Utilities (Windows ® )

    Choose the operation you want to use. ® (Windows Uninstall the Brother Software and Drivers Brother Utilities is an application launcher ® that offers convenient access to all Brother (Windows applications installed on your computer. Launch (Brother Utilities). Do one of the following: ®...

  • Page 18: Paper Handling

    Paper Handling Load Paper Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size. Load paper in the paper tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the...
  • Page 19 Slowly push the paper tray completely into the machine. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). IMPORTANT • Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

  • Page 20: Change The Check Paper Size Setting

    Select [On] or [Off]. Press OK. Press OK. b. Select [Paper Type]. Press OK. Press Stop/Exit. c. Select [Plain Paper], [Inkjet Paper], [Brother BP71] or Related Information [Other Glossy]. Press OK. • Error and Maintenance Messages on d. Select [Paper Size]. Press OK.

  • Page 21: Recommended Print Media

    • Store paper in its original packaging and For the best print quality, we recommend keep it sealed. Keep the paper flat and using the Brother paper listed in the table. away from moisture, direct sunlight and If Brother paper is not available in your heat.

  • Page 22: Print

    ® (Windows Select the print command in your application. Select Brother MFC-XXXX (where XXXX is the name of your model). Click Print. • Make sure the back cover is closed. • If paper is curled, straighten it and put it back in the paper tray.

  • Page 23: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )

    Select the print command in your Portrait or Landscape option to set the application. orientation of your printout. Select Brother MFC-XXXX (where If your application software contains a XXXX is the name of your model), and similar layout feature, we recommend then click the printing properties or using the one in the application.
  • Page 24 Click the (ControlCenter4) icon in the task tray, and then click Open. Click the Photo tab. Select the folder that contains the image you want to print. Select images you want to print by clicking the image in the image viewer and selecting the check box under the image.

  • Page 25: Copy

    Copy Copy a Document Press (COPY). The LCD displays: Make sure you have loaded the correct Press Start size paper in the paper tray. Quality Normal Do one of the following: Paper Type • Place the document face down on Paper Size the scanner glass.

  • Page 26: Copy Settings

    Copy Settings Copy Options Option Description Quality Select a copy resolution for your type of document. • When you select the Normal option, Plain Paper is the only Paper Type option. Paper Type Select a paper type. If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.
  • Page 27 Option Description 2-sided Copy Select to copy on both sides of the paper. 1-sided→2-sided 2-sided→2-sided Advanced Remove Background Settings Removes the document's background colour in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read. Set New Default Saves the copy settings that you use most often by setting them as the default settings.

  • Page 28: Scan

    Brother machine. Use the software If you scanned multiple pages using the applications provided by Brother, or use your ADF, click the left or right arrow buttons favourite scanning application. to preview each scanned page.

  • Page 29: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan Press a or b to select the [Scan to File] option, and then press OK. Button on Your Brother Machine If the machine is connected over the network, press a or b to select the computer where you want to send data, Scan Using the Scan Button and then press OK.

  • Page 30: Scan Size

    Select the file format for your document. • [Scan Size] Select the scan size for your document. • [Remove Background] Change the amount of background colour that is removed. Press Mono Start or Colour Start. [Scan Type] depends on the settings you have selected.

  • Page 31: Fax

    Telephone Line Interference/ phone line. VoIP • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of If you are having problems sending or the fax machine not to work correctly.

  • Page 32: Receive Modes

    Receive Modes Some receive modes answer automatically ([Fax Only] and [Fax/Tel]). You may want to change the Ring Delay before using these modes. Fax Only [Fax Only] mode automatically will answer every call as a fax. Fax/Tel [Fax/Tel] mode helps you manage incoming calls, by recognising whether they are fax or voice calls and handling them in one of the following ways:...

  • Page 33: Choose The Correct Receive Mode

    Choose the Correct Receive Mode You must choose a Receive Mode depending on the external devices and telephone services you have on your line. By default, your machine automatically will receive any faxes that are sent to it. The diagram below will help you select the correct mode.
  • Page 34 Related Information • Fax and Telephone Problems on page 46 • Troubleshooting for Other Fax Problems on page 47...

  • Page 35: Set The F/T Ring Time (Pseudo/Double-Ring)

    [Fax Only] and [Fax/ Because the F/T ring is a setting only on your Tel] modes. Brother machine, extension and external telephones will not ring; however, you can still • If you have external or extension answer the machine's call on any telephone.

  • Page 36: Store Numbers

    Store Numbers Press Stop/Exit. You can set up your machine to store fax Change or Delete Address numbers in the Address Book. Book Names or Numbers If you lose electrical power, the Address Book numbers that are in the machine's You can change or delete an Address Book memory will not be lost.
  • Page 37 Press Stop/Exit.

  • Page 38: Telephone Services And External Devices

    Telephone Services and External Devices You may be able to use the following services and connections with your Brother machine. These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

  • Page 39: Fax Using Your Machine

    Fax Using Your Machine Send a Fax b. Select the number you want, and then press OK. c. Select [Send a fax]. Load your document in the ADF or on Press OK. the scanner glass. • [Address Book] (Select a number from the Address Book.) Press (FAX).
  • Page 40 Do one of the following: • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and pressed Mono Start, the machine starts scanning the first page. Go to the next step. •...

  • Page 41: Fax Using Your Computer (Pc-Fax)

    ® Computer (Windows only) Use Brother's PC-FAX software to receive The Brother PC-FAX feature lets you send a faxes on your computer, screen them, and file, created in any application on your print only those faxes you want. computer, as a standard fax and even attach a cover page.
  • Page 42 ® ® • (Windows XP, Windows Vista ® Windows Click Start > All Programs > Brother > Brother Utilities > PC- FAX > Receive. ® • (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected).

  • Page 43: Routine Maintenance

    Routine Maintenance Clean the Scanner Check the Print Quality If faded or streaked colours and text appear or if text is missing on your printouts, the print Unplug the machine from the electrical head nozzles may be clogged. Print the Print socket.
  • Page 44 Genuine Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact Brother customer service or your local Brother dealer. IMPORTANT DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

  • Page 45: Check The Print Alignment From Your Brother Machine

    When the print alignment is not adjusted correctly, text looks blurry or crooked, like Alignment from Your this. Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. After the print alignment is adjusted correctly, text looks like this.

  • Page 46: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.
  • Page 47 2. See the instructions in the following Error and Maintenance Messages table. 3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages or see FAQs on the Brother Solutions Center at http://support.brother.com...

  • Page 48: Error And Maintenance Messages

    Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. Cannot Detect Ink Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer.
  • Page 49 Error Message Action Cannot Print One or more of the ink cartridges have reached the end of their lives. Replace Ink Replace the ink cartridges. For more information, see the Online User's Guide: Replace the Ink Cartridges. • You can still scan even if the ink is low or needs to be replaced.
  • Page 50 Error Message Action Ink Absorber Full The ink absorber box or flushing box must be replaced. Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced. Reasons for cleaning are: 1. The machine automatically cleans itself after you remove the power cord and plug it back in.
  • Page 51 Error Message Action No Caller ID There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. (Not available for Taiwan and some If you want to use the Caller ID feature, contact your telephone countries) company.
  • Page 52 Error Message Action Out of Memory If a fax-sending or copy operation is in progress: • Press Stop/Exit and wait until the other operations that are in progress finish, and then try again. • Press Mono Start or Colour Start to select Send Now to send the pages scanned so far.

  • Page 53: Transfer Your Faxes Or Fax Journal Report

    Error Message Action Unable to Clean A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. Unable to Init. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. Unable to Print If the error message continues: •...
  • Page 54 For more information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report.

  • Page 55: Troubleshooting For Wireless Lan Setup

    The security information (SSID/Network Key) is incorrect. Confirm the SSID and Network Key. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.
  • Page 56 Confirm the wireless security information (Authentication method/Encryption method/Network Key) listed in TS-04. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. TS-07 The machine cannot detect a wireless access point/router that has WPS or ™...

  • Page 57: Fax And Telephone Problems

    Fax and Telephone Problems If you cannot send or receive a fax, check the following: Connect one end of the telephone line cord to the area labelled "LINE", and then connect the other end of the telephone line cord directly to a telephone wall socket. If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine.

  • Page 58: Troubleshooting For Other Fax Problems

    If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Connect the external TAD as shown in the illustration.
  • Page 59 Difficulties Suggestions Dialling does not work. Check all line cord connections. (No dial tone) Change Tone/Pulse setting. (Available only for some countries) Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner.

  • Page 60: Print Or Scan Problems

    Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: All of the machine's protective parts have been removed. The interface cables are securely connected to the machine and the computer.
  • Page 61 Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver. If the problem still remains after trying all the above, try the following: For a USB interface connection • Change the USB cable for a new one. •...

  • Page 62: Troubleshooting For Other Print Problems

    If you are printing a photo from your computer, set the Media Type in the printer driver. Photo paper does not When you print on Brother Photo paper, load one extra sheet of the feed correctly. same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 63: Document And Paper Jams

    Document and Paper Jams Document Jams Document is Jammed inside the ADF Unit Related Information • Error and Maintenance Messages on Take any paper that is not jammed out page 37 of the ADF. Document is Jammed in the Top of Lift the document cover.

  • Page 64: Printer Jam Or Paper Jam

    Unplug the machine from the electrical socket. Press Stop/Exit. IMPORTANT (MFC-J480DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 65 Pull the two green levers inside the If the LCD displays [Repeat Jam A], machine to release the jammed paper. move the print head (if needed) to take out any paper remaining in this area. Make sure scraps of paper are not left in the corners of the machine (1) and (2).
  • Page 66 • If the paper is jammed under the print Slowly pull the jammed paper (1) out of head, unplug the machine from the power the machine. source, and then move the print head to take out the paper. Hold the concave areas with the triangle marks shown in the illustration (3) to move the print head.
  • Page 67 Close the Jam Clear Cover. Make IMPORTANT sure the cover is closed completely. (MFC-J480DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 68 Slowly pull out the jammed paper (1). d. Close the Jam Clear Cover. Make sure the cover is closed completely. If the LCD displays [Repeat Jam B], do the following: a. Make sure you look carefully inside Put the paper tray firmly back in the (1) for any scraps of paper.
  • Page 69 Squeeze both levers (1), and then open IMPORTANT the Jam Clear Cover at the back of the machine. (MFC-J480DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
  • Page 70 until it locks into place, and then unfold the paper support flap (2). Reconnect the power cord.

  • Page 71: Appendix

    Appendix Enter Text on Your Brother Machine • The characters that are available may differ depending on your country. When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad buttons have three or four letters printed on the buttons. The buttons for 0, # and do not have printed letters because they are used for special characters.
  • Page 72 Special characters and symbols Press , # or 0 repeatedly until you see the special character or symbol you want. Press Press # Press 0 Ä Ë Ö Ü À Ç È É 0...

  • Page 73: Supply Specifications

    For more information about the replacement supplies, visit us http://www.brother.com/pageyield What is Innobella? Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
  • Page 74 FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creative touch. Mac users can access Brother CreativeCenter at this web address: http://www.brother.com/ creativecenter Related Information •...

  • Page 75: Index

    Index Address Book........25 Manual ADF (automatic document feeder).14, 18 receive..........21 Automatic fax receive........21 Paper check paper setting......9 Cleaning how to load ........7 scanner........... 32 Print............11 Control Panel Overview......1 alignment check......34 Copy............ 14 quality check........32 settings..........15 Receive Mode........ 21, 22 Distinctive Ring........

  • Page 76: For Australia Only

    For Australia Only: Support – For technical support of your Brother Product other than what you can resolve through the User’s Guide, please visit our website or Solutions website (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.
  • Page 77 Visit us on the World Wide Web http://www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. Made from 100% recycled paper...

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