Manual Queue Redirection - Panasonic KX-TDA50 Feature Manual

9.1.6 ICD Group Features—Queuing
[Programming Example of Queuing Time Table]
Queuing TimeTable
No.
01
02
*2
03
:
*1 5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—Queuing Time Table—
01–16
[631] Sequences in Queuing Time Table
*2 If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Explanation for Queuing Time Table 01:
Sequence 01
The call
enters
OGM 01 is played.
the queue.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•

Manual Queue Redirection

It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customized as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Off
Red on
Rapid red flashing
156 Feature Manual
Sequence 01 Sequence 02
OGM 01 Wait 30 s
OGM 02 Wait 30 s
:
Queuing Time Table 01
Sequence 02
Music on Hold OGM 03 is played.
is played for
We are sorry to
30 seconds.
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
The call is connected to an agent as
soon as one becomes available.
No queued call
At or under the assigned number for Hurry-up
Over the assigned number for Hurry-up
Sequence
*1
Sequence 03
OGM 03
OGM 04
: :
Sequence 03 Sequence 04
The call is
redirected to
the overflow
destination.
Calls in the Waiting Queue
Sequence 04 ...
Overflow
None
: :
Queuing Sequence—Sequence
The call is
answered
by the
overflow
destination.
Document Version 2010-11