HP ZBook 17 G3 Manuals

HP ZBook 17 G3 Manuals

Manuals and User Guides for HP ZBook 17 G3. We have 1 HP ZBook 17 G3 manual available for free PDF download: Maintenance And Service Manual

HP ZBook 17 G3 Maintenance And Service Manual

HP ZBook 17 G3 Maintenance And Service Manual (201 pages)

Mobile Workstation

Brand: HP | Category: Laptop | Size: 9.85 MB

Table of Contents

Table of Contents
7
1 Product Description

15
2 External Component Identification

21
- Right
  21
- Left
  22
- Display
  23
- Top
  24
  - Touchpad
    24
  - Lights
    25
  - Buttons and Fingerprint Reader
    26
  - Special Function Keys
    27
  - Using the Hot Keys
    27
- Bottom
  29
- Front
  30
- Labels
  31
3 Illustrated Parts Catalog

32
4 Removal and Replacement Procedures Preliminary Requirements

41
- Tools Required
  41
- Service Considerations
  41
  - Plastic Parts
    41
  - Cables and Connectors
    42
  - Drive Handling
    42
- Grounding Guidelines
  42
  - Electrostatic Discharge Damage
    42
    
    Packaging and Transporting Guidelines
    44
    
    Workstation Guidelines
    44
5 Removal and Replacement Procedures for Customer Self-Repair Parts

46
- Component Replacement Procedures
  46
6 Removal and Replacement Procedures for Authorized Service Provider Parts

60
- Component Replacement Procedures
  60
  - RTC Battery
    61
  - Remove the Service Door (See Service Door
    61
  - Disconnect the Battery (See Battery
    61
  - Middle Frame
    62
  - Speakers
    63
  - Touchpad
    65
  - Smart Card Reader Board
    66
  - Fingerprint Reader Board
    68
  - Fans
    69
  - Discrete Graphics Board
    70
  - Display LED Board
    71
  - Heat Sink
    72
  - Keyboard
    75
  - System Board
    77
  - Display Assembly
    81
  - Top Cover
    88
7 Troubleshooting Guide

89
- Resources
  90
- General Troubleshooting Steps
  90
  - Identify the Issue
    91
    
    Boot up Sequence
    91
    
    Failure Classification
    91
    
    Understand the Issue
    91
    
    Examine the Environment
    93
    
    Manually Updating BIOS and Drivers
    94
    
    Perform a Visual Inspection of Hardware
    94
    
    Remotely Deploying BIOS and Drivers
    94
    
    Update BIOS and Drivers
    94
  - Analyze the Issue
    94
    
    Remove or Uninstall Recently Added Hardware, Software
    94
    
    HP Hardware Diagnostics and Tools
    95
    
    HP PC Hardware Diagnostics (UEFI)
    95
    
    HP Support Assistant (HPSA)
    97
    
    HP BIOS Configuration Utility (BCU)
    98
    
    HP Image Diagnostic Tool
    98
    
    HP Thermal Monitor
    98
    
    Non HP Diagnostics Tools
    98
    
    Status Lights
    99
    
    Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
    99
    
    Blinking Light Codes
    100
    
    POST Error Messages
    100
    
    Power Good (Troubleshooting) Lights
    101
  - Resolve the Issue
    102
    
    Hard Reset
    102
    
    10. Reseat Cables and Connections
    103
    
    Soft Reset (Default Settings)
    103
    
    11. Test with Minimum Configuration
    104
    
    Essential Hardware Configuration
    104
    
    13. Replace the System Board
    105
    
    Safe Mode
    105
    
    Test with Verified Working Configuration (Hardware And/Or Operating System)
    105
  - Verify Solution
    106
- Helpful Hints
  106
  - At Startup
    106
  - During Operation
    107
  - Consulting with HP Service
    107
- Common Issues and Possible Solutions
  108
  - Power-On Issues
    108
    
    No Power
    108
    
    Intermittent Power-On, Shutdown, Reboot
    110
    
    AC Adapter Issue
    111
    
    Battery Not Recognized, Not Charging
    111
    
    Battery Discharges too Fast
    113
    
    Burnt Smell
    114
  - Post
    114
    
    No Video (with Power)
    114
    
    Blinking Lights
    115
    
    Diagnostics Error Messages
    116
    
    BIOS Password
    117
  - Performance (OS)
    117
    
    Intermittent Shutdown
    118
    
    Blue Screen
    119
    
    Freeze at Windows Logo (Hang/Lockup)
    121
    
    Electromagnetic Interference (EMI)
    122
- No Wake up
  122
- Unresponsive
  124
- Slow Performance
  124
- HP Smart Adapter Warning Message
  125
- Incorrect Time and Date
  125
- Display
  126
  - Display Anomalies
    126
    
    Symptom
    126
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    127
    
    Quick Check
    127
    
    Display Assembly Diagram
    128
  - Dead Pixel
    128
  - No Video (Internal)
    128
  - No Video (External)
    129
  - Displayport/Vga
    129
  - Hdmi
    129
  - No or Bad External Video Via Docking
    130
  - Incorrect or Missing Color/Distorted Image
    130
  - Touch Screen
    131
- I/O Devices
  132
  - Keyboard
    132
  - Keyboard Point Stick
    133
  - Keyboard Backlight
    133
  - Touchpad
    134
  - Network Connectivity Ethernet (RJ-45 Jack)
    134
  - Network Connectivity Wireless (WLAN)
    135
  - Wwan
    136
  - Usb
    137
  - Smart Card Reader
    138
  - Speaker, Headphone - Audio Issues
    139
  - Thunderbolt (TB)
    140
- Storage
  141
  - Hard Drive/Solid-State Drive Not Recognized
    142
  - No Boot to Operating System (no Read/Write Error)
    142
  - Read-Write Error
    143
  - Slow Performance
    143
  - Blue Screen (BSOD) Error
    143
  - Noisy Hard Drive
    144
- Mechanical
  145
  - Fan Error Message - 90B
    145
  - Noise (Sound)
    146
    
    Fan Runs Constantly
    147
    
    Stuck Power Button
    148
    
    Thermal Shutdown (Hot)
    148
  - Additional Information
    149
    
    Acronyms
    149
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    150
    
    Blinking Lights and Boot Error Codes
    150
    
    Memory Module Error
    150
    
    Processor Not Executing Code
    150
    
    Failure - System Board Error
    151
    
    Graphics Controller Error (no Controller)
    151
    
    Intel Trusted Execution Technology (TXT) Error
    151
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    151
    
    POST Error Messages and User Actions
    152
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    152
    
    Bug Check Symbolic Names
    154
    
    Common Blue Screen Error Messages
    154
    
    Error Message List
    154
    
    Routine Maintenance for Performance Improvement
    154
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    155
    
    Use Windows Debugging Tool
    155
    
    Windows Software Development Kit (SDK)
    156
    
    Display Issue: Pixel Anomalies
    160
    
    Cable Management
    161
    
    Connector Types
    162
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

164
- Using Computer Setup
  164
  - Starting Computer Setup
    164
  - Navigating and Selecting in Computer Setup
    164
  - Restoring Factory Settings in Computer Setup
    165
  - Updating the BIOS
    166
    
    Determining the BIOS Version
    166
    
    Downloading a BIOS Update
    166
  - Changing the Boot Order Using the F9 Prompt
    167
- TPM BIOS Settings (Select Products Only)
  167
- Using HP Sure Start (Select Products Only)
  168
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

169
- Using Computer Setup
  169
  - Starting Computer Setup
    169
  - Navigating and Selecting in Computer Setup
    169
  - Restoring Factory Settings in Computer Setup
    169
  - Updating the BIOS
    170
    
    Determining the BIOS Version
    170
    
    Downloading a BIOS Update
    171
  - Changing the Boot Order Using the F9 Prompt
    171
- TPM BIOS Settings (Select Products Only)
  172
- Using HP Sure Start (Select Products Only)
  172
10 Using HP PC Hardware Diagnostics (UEFI)

173
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
  173
11 Backup and Recovery in Windows 7

175
- Creating Recovery Media and Backups
  175
  - Guidelines
    175
  - Creating Recovery Media with HP Recovery Disc Creator
    175
    
    Creating Recovery Media
    176
  - Backing up Your Information
    176
- Performing a System Recovery
  177
12 Backing Up, Restoring, and Recovering in Windows 10

180
13 Specifications

185
- Computer Specifications
  185
14 Statement of Memory Volatility

186
- Nonvolatile Memory Usage
  190
- Questions and Answers
  192
- Using HP Sure Start (Select Models Only)
  193
15 Power Cord Set Requirements

194
- Requirements for All Countries
  194
- Requirements for Specific Countries and Regions
  195
16 Recycling

197
Index

198

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