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HP Compaq Presario CQ62 Maintenance And Service Manual

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See also: Maintenance and Service Manual
Compaq Presario CQ62 Notebook PC
and HP G62 Notebook PC

Maintenance and Service Guide

SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.

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Summary of Contents for HP Compaq Presario CQ62

  • Page 1: Maintenance And Service Guide

    Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts;...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Identifying the hardware ........................6 Top components ........................... 7 TouchPad ..........................7 Lights ........................... 8 Button and speakers ......................9 Keys ........................... 10 Display ..........................11 Right-side components ........................
  • Page 6 Electrostatic discharge damage ................ 36 Packaging and transporting guidelines ..........37 Workstation guidelines ..............37 Equipment guidelines ............... 38 Component replacement procedures ....................39 Serial number ........................39 Computer feet ........................40 Battery ..........................41 Hard drive .......................... 42 Optical drive ........................45 WLAN module ........................
  • Page 7 Navigating and selecting in Computer Setup ............ 87 Restoring factory settings in Computer Setup ........... 88 Computer Setup menus ..................... 89 File menu ......................89 Security menu ....................90 Diagnostics menu ....................90 System Configuration menu ................91 6 Specifications ..............................93 Computer specifications ........................
  • Page 8 10 Recycling ..............................113 Battery .............................. 113 Display .............................. 113 Index ................................. 120 viii...

  • Page 9: Product Description

    Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete Discrete Product Name Compaq Presario CQ62 Notebook √ √ HP G62 Notebook PC √ √ Processors AMD Phenom™ N930 Processor √ √ √ √ (2.0 GHz, 2 MB total L2 cache, 1333 MHz)—Quad core 35 W...
  • Page 10 Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete Discrete AMD RS880M √ √ Southbridge - SB820 √ √ √ √ Graphics ATI Mobility Radeon™ HD5470 with √ √ 512 MB dedicated video memory ATI Mobility Radeon HD545v with √...
  • Page 11 √ (for models with no webcam) Audio High-definition audio supports √ √ √ √ Microsoft® premium requirements with Presario/HP Altec Lansing speakers Modem (select 56K V.92 data/fax MDC modem √ √ √ √ models only) (computer models not equipped with...
  • Page 12 Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete Discrete External media Digital Media Slot supporting SD, √ √ √ √ card (select models MMC, MS, MSPro, xD cards. only ) Supports mini versions of SD, MMC,...
  • Page 13 Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete Discrete Free DOS √ √ √ √ Serviceability End-user replaceable parts: AC adapter √ √ √ √ Battery (system) √ √ √ √ Hard drive √ √...

  • Page 14: External Component Identification

    External component identification Identifying the hardware Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: Select Start >...

  • Page 15: Top Components

    Top components TouchPad Component Description TouchPad light Off—Touchpad is on. Amber—Touchpad is off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Press the left side of the TouchPad button to execute functions like the left button on an external mouse. Right TouchPad button Press the right side of the TouchPad button to execute functions like the right button on an external mouse.

  • Page 16: Lights

    Lights Component Description ● TouchPad light Off—TouchPad is enabled. ● Amber—TouchPad is disabled. Caps lock light On—Caps lock is on ● Power light On—The computer is on. ● Flashing—The computer is in Sleep. ● Off—The computer is off or in Hibernation. Wireless light ●...

  • Page 17: Button And Speakers

    Button and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to initiate Sleep. ● When the computer is in Sleep, press the button to exit Sleep.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Send e-mail key Opens a new e-mail in your default e-mail client. Media application key Launches CyberLink PowerDVD. Web browser key Launches default web browser. Print key Sends the currently-active document to the default printer.

  • Page 19: Display

    Display Component Description Wireless antenna (2) Sends and receives signals from one or more wireless devices. Internal microphone Records sound. Integrated webcam (select models only) Records audio and video and captures still photographs. Webcam light (select models only) On—The webcam is in use. Top components...

  • Page 20: Right-Side Components

    Right-side components Component Description Optical drive Reads and writes to optical discs. USB port Connects an optional USB device. RJ-11 (modem) jack (select models only) Connects a modem cable. ● AC adapter light Flashing white—The computer is in Sleep. ● On white—The computer is connected to external power.

  • Page 21: Left-Side Components

    Left-side components Component Description External monitor port Connects an external VGA monitor or projector. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Bottom Components

    Bottom components Component Description Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Wireless Antennas

    Wireless antennas At least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 24: Additional Hardware Components

    Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Power cords vary in appearance by country or region. Chapter 2 External component identification...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Description Component Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in: NOTE: For more display assembly internal component spare part information, see Display assembly components on page ● Matte black computer models 605905–001 ●...
  • Page 28 Item Description Spare part number ● White computer models 610569-001 ● Red computer models 615433–001 ● Blue computer models 615434–001 Fan/heat sink assembly (includes replacement thermal material) for use with: ● UMA systems 612354-001 ● Discrete systems 612355-001 Touchpad button board (includes bracket and cable) 606005-001 Modem module (select models only) 510110–001...
  • Page 29 Item Description Spare part number ● AMD Phenom II P920 Processor (1.6 GHz, 2 MB total L2 cache, 1066 MHz)—Quad 594170-001 Core 25 W ● AMD Sempron II V120 Processor (2.2 GHz, 512 MB L2 cache, 1066 MHz, 3.2 GT/s) 594171-001 —Single Core 25 W ●...
  • Page 30 Item Description Spare part number ● Blue computer models 615436–001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with: ● Matte black computer models 605921-001 ● Biscotti computer models 610561-001 ● Silver computer models 610562-001 ● White computer models 610563-001 ●...

  • Page 31: Display Assembly Components

    Description Spare part number Display bezel for use with: ● HP G62 computer models 605913–001 ● Compaq Presario CQ62 computer models 605914–001 Display bracket (with hinges) 605915-001 39.6-cm (15.6-in) high definition, Brightview, display panel (includes display panel 595130-001 cable) Microphone (includes cable) 606002–001...
  • Page 32 Wireless antenna (includes wireless antenna transceivers and cable) 606016-001 Display back cover (includes logo) for use with: ● HP G62 Matte black computer models 608445-001 ● Compaq Presario CQ62 matte black computer models 605909–001 ● Biscotti computer models 605910-001 ● Silver computer models 605911-001 ●...

  • Page 33: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics kit 606006-001 Hard drive bay cover (includes captive screws) Wireless/memory module mini-card compartment cover (includes captive screw) Plastics Kit...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Spare part number Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Matte black computer models 605920-001 ● Biscotti computer models 610558-001 ●...
  • Page 35 Item Description Spare part number ● 500 GB, 7200 rpm 610583-001 ● 320 GB, 7200 rpm 610582-001 ● 250 GB, 7200 rpm 610581-001 ● 160 GB, 7200 rpm 615076-001 Hard drive hardware kit (not illustrated, includes bracket and screws) 605919-001 Mass storage devices...

  • Page 36: Miscellaneous Parts

    AC adapters ● 65-W AC adapter 609939-001 ● 90-W AC adapter 609940-001 Power cord, AC, 3 wire, black, 1.83-m (for use with both HP G62 and Presario CQ 62 computer models) for use in: ● Denmark 490371-081 ● Europe 490371-021 ●...

  • Page 37: Sequential Part Number Listing

    490371-021 Power cord for use in Europe with both HP G62 and Presario CQ62 computer models 490371-031 Power cord for use in the United Kingdom and Singapore with both HP G62 and Presario CQ62 computer models 490371-061 Power cord for use in Italy with both HP G62 and Presario CQ62 computer models...
  • Page 38 Display back cover for use with white computer models 605913-001 Display bezel for use with HP G62 computer models 605914–001 Display bezel for use with Compaq Presario CQ62 computer models 605915–001 Display hinge kit (includes left and right display hinges) 605916-001...
  • Page 39 Spare part number Description 605921-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with matte black computer models 605922–031 Keyboard for use in the United Kingdom (includes keyboard cable) 605922–041 Keyboard for use in Germany (includes keyboard cable) 605922–051 Keyboard for use in France (includes keyboard cable) 605922–061...
  • Page 40 Spare part number Description 606018–001 Base enclosure with HDMI card reader for matte black computer models 608445–001 Display back cover for use with HP G62 matte black computer models 609154–001 Power connector (includes cable) 609939–001 65-W AC adapter 609940–001 90-W AC adapter 610160–001...
  • Page 41 Spare part number Description 615433–001 Top cover (includes TouchPad board) for use in red computer models 615434–001 Top cover (includes TouchPad board) for use in blue computer models 615435–001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with red computer models 615436–001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with blue...

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 48: Computer Feet

    Computer feet Description Spare part number Rubber Feet Kit 606012-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.

  • Page 50: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number 640 GB, 5400 rpm...
  • Page 51 Lift the left side of the hard drive cover (2), swing it forward, and remove the cover (3). The hard drive cover is included in the plastics kit, spare part number 606006-001. Disconnect the hard drive cable from the system board (1). Use the mylar tab on the hard drive bracket to move the hard drive to the right (2) bracket to lift the hard drive out (3) of the hard drive bay.
  • Page 52 Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive (2). Reverse this procedure to install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 53: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Biscotti computer models 610558-001 ● Matte black computer models 605920-001 ●...
  • Page 54 Grasp the bezel and slide the optical drive out of the computer (2). To replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

  • Page 55: Wlan Module

    WLAN module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-002 Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter 593836-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) 600370-001 Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 602992-001 Before removing the WLAN module: Shut down the computer.
  • Page 56 Remove the Phillips PM2.0×3.0 screw (3) that secures the WLAN module to the computer. (The edge of the module opposite the slot rises away from the computer.) Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates...

  • Page 57: Memory Module

    Memory module Description Spare part number 1 GB, 1066 MHz DDR3 598859-001 2 GB, 1066 MHz DDR3 598856-001 Before removing the memory module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.

  • Page 58: Rtc Battery

    Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. RTC battery Description Spare part number...
  • Page 59 Lift the battery (2) out of the computer. Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 60: Keyboard

    Keyboard Description Spare part number For use in Adriatics 605922-BA1 For use in Belgium 605922-A41 For use in the Czech Republic 605922-221 For use in France 605922-051 For use in Germany 605922-041 For use in Greece 605922-DJ1 For use in Hungary 605922-211 For International use 605922-B31...
  • Page 61 Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the keyboard to the computer. Turn the computer display-side up with the front toward you. Open the computer as far as possible. Release the tabs along the left (1) and right (2) edges of the keyboard using a thin flat-bladed screwdriver.
  • Page 62 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 63: Top Cover

    Top cover Description Spare part number For use with biscotti computer models 610567-001 For use with matte black computer models 606004-001 For use with silver computer models 610568-001 For use with white computer models 610569-001 For use with red computer models 615433–001 For use with blue computer models 615434–001...
  • Page 64 Remove four Phillips PM2.5x3 screws in the battery bay, and remove nine Phillips PM2.5x6.5 screws on the base enclosure. The top cover screws are identified by a triangle icon embossed on the base enclosure. Turn the computer display-side up with the front toward you. Open the computer as far as possible.
  • Page 65 Release the power button ZIF connector (1), speaker cable (2), touchpad ZIF connector (3), and touchpad button ZIF connector (4). Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part.

  • Page 66: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 606007-001 Before removing the speaker assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 67 Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 68: Power Button Board

    Power button board Description Spare part number Power button board 606008-001 Before removing the power button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Touchpad Button Board

    TouchPad button board Description Spare part number Touchpad button board (includes bracket and cable) 606005-001 Before removing the TouchPad button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: Modem Module

    Modem module Description Spare part number 56K V.92 data/fax modem (select models only) 510100-001 Before removing the modem module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 71 Reverse the above procedure to install the modem module, and be sure that the connector on the bottom of the modem module connects firmly into the system board. Component replacement procedures...

  • Page 72: Usb Board

    USB board Description Spare part number USB board 606011-001 Before removing the USB board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 73 Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 74: Power Connector

    Power connector Description Spare part number Power connector (includes cable) 609154-001 Before removing the power connector cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Display Assembly

    605906-001 ● HP G62 silver computer models 605907-001 ● HP G62 white computer models 605908-001 ● HP G62 matte black computer models 608444-001 ● HP G62 red computer models 615423-001 ● HP G62 blue computer models 615424-001 Before removing the display assembly: Shut down the computer.
  • Page 76 Disconnect the webcam cable (5) from the system board and release it from the clips that attach it to the system board. CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components.
  • Page 77 To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws The display screw covers are included in the display rubber kit, spare part number 605917-001. Flex the inside edge of the top (1), the left and right sides (2), and the bottom (3) of the display bezel until the bezel disengages from the display back cover.
  • Page 78 Disconnect the webcam module cable (1) from the webcam module, and remove the webcam module (2). The webcam module is available using spare part number 606001-001. Reverse this procedure to install the webcam module. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws (1) that secure each hinge to the display enclosure.
  • Page 79 Remove the display panel (2) from the display enclosure. The display panel is available using the spare part number 606003-001. Reverse this procedure to install the display panel. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure each bracket to the display panel.
  • Page 80 Lift up to remove the antenna transceivers (3). The wireless antenna transceivers with cable is available using spare part number 606016-001.. Reverse this procedure to install the display wireless antenna transceivers. Chapter 4 Removal and replacement procedures...

  • Page 81: System Board

    System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description Spare part number HD 5470/512 MB discrete system board with card reader 597673-001 HD UMA system board 597674-001 HD 5430/1 GB discrete system board with card reader 610160-001 HD 545v/512 MB discrete system board with card reader 610161-001...
  • Page 82 Remove the following cables from the system board: ● Power connector cable (see Power connector on page ● USB board cable (see USB board on page Turn the computer upright with the right side toward you. Remove the four Phillips PM2.5×4.0 (1) screws that secure the system board to the computer. Grasp the right edge (2) of the system board.
  • Page 83 To replace the modem module cable, remove the RJ-11 connector cable from the clips (1), and then lift the connector straight up (2) and out of the computer. The modem module cable is available with the cable kit using spare part number 606009-001. Reverse this procedure to install the modem module cable.

  • Page 84: Fan/Heat Sink Assembly

    Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) for use only with computer 612354-001 models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer 612355-001 models with discrete graphics subsystem memory Before removing the fan/heat sink assembly: Shut down the computer.
  • Page 85 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 86 Disconnect the fan cable from the system board. Loosen the two Phillips captive screws (1) and four Phillips spring-loaded captive screws (2) that secure the fan/heat sink assembly. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 87 NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits. The following illustration shows the locations for thermal material on systems with UMA graphics subsystems. The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1) and (3), and the processor component (2), each time the fan/heat sink assembly is removed.

  • Page 88: Processor

    Processor NOTE: All processor spare part kits include thermal material. Description Spare part number AMD Anthlon II N330 Processor (2.3 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s)—Dual Core 35 594164–001 AMD Anthlon II P320 Processor (2.1 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s)—Dual Core 25 594165–001 AMD Phenom N620 Processor (2.8 GHz, 2 MB total L2 cache, 1333 MHz)—Dual Core 35 W 594166–001...
  • Page 89 Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.

  • Page 90: Setup Utility

    Setup Utility Computer Setup in Windows 7 To view the drives installed on the computer, select Start > Computer. On models with a secondary hard drive (drive D), the optical drive becomes drive E. The next drive added to the system, such as a new USB drive, is assigned the next available drive letter. Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when the Windows operating system is not working.

  • Page 91: Navigating And Selecting In Setup Utility

    Use the arrow keys to select a language, and then press enter key. When a confirmation prompt with your language selected displays, press the enter key. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the enter key.

  • Page 92: Restoring Default Settings In Setup Utility

    Restoring default settings in Setup Utility The following procedure explains how to restore Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu message displays in the lower-left corner of the screen, press the key.

  • Page 93: Exiting Setup Utility

    Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save changes from the current session: If the Setup Utility menus are not displayed, press the key to return to the menu display. Then use the arrow keys to select Exit >...

  • Page 94: System Configuration Menu

    System Configuration menu Select To do this Language Support Change the language of Setup Utility. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state.

  • Page 95: Computer Setup In Linux

    Computer Setup in Linux Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide might not be supported by the computer.

  • Page 96: Restoring Factory Settings In Computer Setup

    Restoring factory settings in Computer Setup To return all settings in Computer Setup to the values that were set at the factory: Open Computer Setup by turning on or restarting the computer, and then pressing the when the F10 = ROM Based Setup message displays in the lower-left corner of the screen. Use the arrow keys to select File >...

  • Page 97: Computer Setup Menus

    Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter might not be supported by the computer. File menu Select To do this ●...

  • Page 98: Security Menu

    Security menu NOTE: Some of the menu items listed in this section might not be supported by the computer. Select To do this Setup Password Enter, change, or delete a setup password. Power-On Password Enter, change, or delete a power-on password. Password Options ●...

  • Page 99: System Configuration Menu

    System Configuration menu NOTE: Some of the listed System Configuration options might not be supported by the computer. Select To do this Language Change the Computer Setup language. ● Boot options Set an f9, f10, and delay when starting up. ●...
  • Page 100 Select To do this ● Built-in device options Enable/disable embedded WLAN Device Radio. ● Enable/disable embedded Bluetooth Device Radio. ● Enable/disable Network Interface Controller (NIC) ● Enable/disable LAN/WLAN Switching. ● Enable/disable Wake on LAN. ● Enable/disable the integrated camera (webcam) Port options ●...

  • Page 101: Specifications

    Specifications Computer specifications Dimensions Depth 24.7 cm (9.7 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.2 to 3.7 cm (1.3 to 1.4 in) Weight (lowest weight configuration) < 2.25 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 4.74 A – 90 W Operating current 4.74 A Temperature...

  • Page 102: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 ×...

  • Page 103: Hard Drive Specifications

    Hard drive specifications 640 GB* 500 GB* 320 GB* 250 GB* 160 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g 101 g...

  • Page 104: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive With Lightscribe Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM...

  • Page 105: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM...

  • Page 106: System Resource Specifications

    System resource specifications Use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, manually change the resource settings in Device Manager to be sure each setting is unique.

  • Page 107: Backup And Recovery

    Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends creating recovery discs immediately after software setup. As you add new software and data files, continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 108: Creating Recovery Discs

    For detailed information, perform a search for these topics in Help and Support. Creating recovery discs HP recommends creating recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 109: Backing Up Your Information

    Backing up your information As you add new software and data files, back up the system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 110: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore: NOTE: Be sure that the computer is connected to AC power before starting the backup process. NOTE: The backup process might take over an hour, depending on file size and the speed of the computer.

  • Page 111: Using System Restore Points

    Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up the computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 112: Recovering From The Recovery Discs

    NOTE: Windows has its own built-in repair features, such as System Restore and driver roll-back capabilities. Try these features before using Recovery Manager. NOTE: Recovery Manager recovers only software that was preinstalled at the factory. Software not provided with this computer must be downloaded from the manufacturer's Website or reinstalled from the disc provided by the manufacturer.

  • Page 113: Linux Backup And Recovery

    The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.

  • Page 114: Connector Pin Assignments

    Connector pin assignments Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) Signal Audio signal in Audio signal in Ground 106 Chapter 8 Connector pin assignments...

  • Page 115: External Monitor

    External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor 107...

  • Page 116: Modem)

    RJ-11 (modem) Signal Unused Ring Unused Unused Unused RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused 108 Chapter 8 Connector pin assignments...

  • Page 117: Hdmi

    HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock– No connect DDC clock DDC data Ground...

  • Page 118: Universal Serial Bus

    Universal Serial Bus Signal +5 VDC Data - Data + Ground 110 Chapter 8 Connector pin assignments...

  • Page 119: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 120: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 121: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury might be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 122 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 123 Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Display 115...
  • Page 124 Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 125 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display 117...
  • Page 126 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 127 Remove the LCD panel. Recycle the LCD panel and backlight. Display 119...

  • Page 128: Index

    Index Symbols/Numerics bezel computer feet 1394 Power Saving 86 illustrated 23 locations 40 spare part number 23, 69 spare part number 40 Blu-ray Disc ROM LightScribe with Computer Setup AC adapter SuperMulti DVD±R/RW Double- accessing 87 identifying 16 Layer Diagnostics menu 90 AC adapter, spare part spare part number 26, 45 File menu 89...
  • Page 129 display assembly Ethernet, product description 3 removal 67 exiting Setup Utility 85 jacks spare part number 19, 67 external media cards, product RJ-11 (modem) 12 display back cover description 4 RJ-45 (network 13 spare part number 24 external monitor port display bezel pin assignments 107 keyboard...
  • Page 130 microphone jack, pin product description 4 recovering from the dedicated assignments 106 USB 12, 13 recovery partition 104 microphone, product power button board recovering from the recovery description 3 removal 60 discs 104 mini-card compartment cover spare part number 60 recovery discs 99, 100 illustrated 25 power button, identifying 9...
  • Page 131 speaker assembly removal 58 Universal Serial Bus (USB) port, spare part number 19, 58 pin assignments 110 speakers, identifying 9 USB board specifications removal 64 Blu-ray ROM with LightScribe spare part number 22, 64 DVD±R/RW SuperMulti DL USB legacy support 87, 91 Drive 97 USB ports, identifying 12, 13 computer 93...

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