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HP ENVY m7 Maintenance And Service Manual

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HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
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Maintenance and Service Guide

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Summary of Contents for HP ENVY m7

  • Page 1 HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC HP ENVY m7 Notebook PC Maintenance and Service Guide...
  • Page 2 Company under license. Intel and Core are U.S. bound by the terms of the HP End User License Not all features are available in all editions of registered trademarks of Intel Corporation.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Identifying components ............................5 Using the action keys ............................10 Labels ................................... 11 3 Illustrated parts catalog ..........................12 Computer major components ..........................12 Display assembly subcomponents ........................18 Mass storage devices ............................
  • Page 8 Fan ..............................74 Heat sink ............................75 Power button board .......................... 77 7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ......78 Starting Setup Utility (BIOS) ..........................78 Updating the BIOS ..............................78 Determining the BIOS version ......................
  • Page 9 Restoring factory default settings in Setup Utility ................85 Exiting Setup Utility ........................... 85 Using HP PC Hardware Diagnostics (UEFI) ......................85 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........86 10 Windows 7 backing up, restoring, and recovering ..................87 Creating backups ..............................87 Creating recovery media to recover the original system ..............
  • Page 10 Creating the restore DVDs ........................ 97 Creating a restore image on a USB device ..................97 Performing recovery using the restore media ................. 98 Backing up your information ..........................98 13 Specifications ............................100 Computer specifications ............................ 100 43.9-cm (17.3-in), HD+ display specifications ....................101 39.6-cm (15.6-in) display specifications ......................

  • Page 11: Product Description

    ● Intel quad core i7-4720 HQ 2.60 GHz (SC turbo up to 3.60 GHz) processor (1600 MHz, 6.0 MB L3 cache, 47 W) for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8.1 ● Intel dual core i7-5500U (2.4 GHz, SC turbo up to 301 GHz), processor (1600 MHz/4 MB L3, 15 W) for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8.1...
  • Page 12 1TB (5400) 9.5mm + 256 GB M.2 SATA SSD (MLC) Optical drives Fixed Serial ATA 9.5-mm tray load Supports the following optical drives: ● DVD+/-RW Double-Layer SuperMulti ● Blu-ray Disc ROM DVD±R/RW with SuperMulti for use with select HP ENVY 17 and 15 Notebook PCs Chapter 1 Product description...
  • Page 13 Dual integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, 1280×720 by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 14 Category Description ● Fingerprint Reader for select HP ENVY 15 and select 17 Notebook PC models only Keyboard/pointing Full-size keyboard with numeric keypad devices ● Backlit island-style keyboard in black finish ● Backlit island-style keyboard in natural silver finish ●...

  • Page 15: External Component Identification

    To access this document: From the Start screen, type support, and then select the ▲ HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
  • Page 16 ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
  • Page 17 Component Description ▲ Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out. ▲...
  • Page 18 Component Description RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
  • Page 19 To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 20: Using The Action Keys

    Using the action keys Depending on the model, your computer may have the function key features as described in this table. An action key performs an assigned function. The icon on each of the action keys illustrates the assigned function for that key. To use an action key function, press and hold the key.

  • Page 21: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 22: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 23 For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001 For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit keyboard 763578-001 For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with backlit keyboard.
  • Page 24 Top Cover for use only on HP ENVY 17 Notebook PC computer models in Czech and Slovakia with backlit 763935-FL1 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models for use in the United States with 774556-001 TouchPad and backlit keyboard...
  • Page 25 675794-005 17 Computer models or HP ENVY 15 Computer models Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter (for use only with HP ENVY 710662-005 17 Computer models or HP ENVY 15 Computer models) WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter (For use only with HP...
  • Page 26 Item Component Spare part number Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use 794981-001 with FreeDos and Ubuntu Operating Systems Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use 794981-501 with Windows Standard Operating System Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use...
  • Page 27 For use only on computer models with UMA memory 47 W 763702-001 For use only on computer models with discrete memory 19 W on HP Pavilion 17 computer models only 763703-001 For use only on computer models with discrete memory 35 W HP Pavilion 17 computer models only...

  • Page 28: Display Assembly Subcomponents

    Item Component Spare part number For HP ENVY 17 Notebook PC computer models 763713-001 For HP ENVY 15 Notebook PC computer models 763787-001 Display assembly subcomponents Item Component Spare part number Display back cover (includes 2 rubber screw covers): For HP ENVY 17 Notebook PC computer models:...
  • Page 29 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch models 763691-001 (includes left and right wireless antenna cables and transceivers) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models 763692-001 (includes left and right wireless antenna cables and transceivers)
  • Page 30 15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) UWVA, IPS for use with 3D camera 794980-001 models only Display hinges (not illustrated) For HP ENVY 15 Notebook PC computer models For use with non-touchscreen computer models 762520-001 For use with touchscreen computer models...

  • Page 31: Mass Storage Devices

    DVD Disc with R/W Double-Layer SuperMulti drive in natural silver 776917-001 Blu-ray Disc R/RW with SuperMulti 776919-001 For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly: DVD Disc with R/W Double-Layer SuperMulti drive 763579-001...

  • Page 32: Miscellaneous Parts

    763714-001 Rubber Kit for HP ENVY 15 Notebook PC computer models 763104-001 Finger print reader board with cable and bracket for HP ENVY 15 and select 17 Notebook PC computer 763789-001 models Finger print reader board with cable and bracket for HP ENVY 17 Notebook PC computer models...

  • Page 33: Sequential Part Number Listing

    WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter √ √ (For use only with HP ENVY 17 Computer models or HP ENVY 15 Computer models) 755530-001 Power cord for use in North America (3-pin, black, 1.0-m) √...
  • Page 34 Hardware kit √ 762507-001 Power Connector √ 762518-001 WLAN dual antenna for use with HP ENVY 15 Notebook PC computer non-touch √ models (includes left and right wireless antenna cables and transceivers) 762519-001 HD cable for non-Touchscreen models √ 762520-001 Display hinges for HP ENVY 15 Notebook PC computer models √...
  • Page 35 Spare part Description Regulatory Model Numbers number TPN-Q141 TPN-Q140 763578-171 Top cover for use in Saudi Arabia with backlit keyboard √ 763578-211 Top cover for use in Hungary with backlit keyboard √ 763578-251 Top cover for use in Russia with backlit keyboard √...
  • Page 36 Spare part Description Regulatory Model Numbers number TPN-Q141 TPN-Q140 763700-001 √ √ 763701-001 Heat sink (includes replacement thermal material) √ 763702-001 Heat sink (includes replacement thermal material) √ √ 763703-001 Heat sink (includes replacement thermal material) √ 763704-001 Heat sink (includes replacement thermal material) √...
  • Page 37 Spare part Description Regulatory Model Numbers number TPN-Q141 TPN-Q140 763935-041 Top Cover for use in Germany with backlit keyboard. √ 763935-051 Top Cover for use in France with backlit keyboard √ 763935-061 Top Cover for use in Italy with backlit keyboard √...
  • Page 38 6 MB L3, quad core 47 W for use with Windows Professional Operating System 794975-001 WLAN Antenna Kit for use with 3D camera models √ 794976-001 Base enclosure for use on HP ENVY 15 Notebook PC computer models equipped √ with a 3D camera 794977-001 Display cable for 3D camera models with touchscreen √...
  • Page 39 Spare part Description Regulatory Model Numbers number TPN-Q141 TPN-Q140 794981-601 Processor Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 √ MB L3, dual core 15 W for use with Windows Professional Operating System 794982-001 Processor Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 √...
  • Page 40 797768-001 Screw Ki for HP ENVY 17 Notebook PC computer models √ 801808-005 Hard drive 2 TB 5400 RPM SATA RAW 9.5mm for use with HP ENVY 17 Notebook √ PC computer models 812905-501 Processor Intel Core i7-4750HQ UMA (2.0 GHz, SC turbo up to 3.2 GHz), 1600 MHz/ √...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 43: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 45: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty.

  • Page 47: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8AH Li-ion battery 756743-001 4-cell, 48 WHr 2.3AH Li-ion battery 756745-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Optical Drive

    Description Spare part number For use on HP ENVY 15 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD Disc with R/W Double-Layer SuperMulti drive 763579-001 Blu-ray Disc writer with SuperMulti R/RW Double-Layer...
  • Page 49 Remove the optical drive from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 50: Removal And Replacement Procedures For Authorized Service Provider Parts

    Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

  • Page 51: Base Enclosure

    Top cover NOTE: The top cover is removed with the base enclosure. The top cover spare parts are listed below. The HP Envy 17 Notebook PC computer models have the TouchPad spared with the top cover. Top cover for HP ENVY 15 Notebook PC computer models...
  • Page 52 Top Cover for use only on HP ENVY 17 Notebook PC computer models in Czech and Slovakia with backlit keyboard 763935-FL1 Top Cover For use only on HP ENVY 17 Notebook PC computer models for use in the United States with backlit 774556-001...
  • Page 53 Remove the battery (see Battery on page 37). Remove the optical drive (see Optical drive on page 38). Remove the base enclosure: Turn the computer face down, and remove the rubber feet (1), the two Phillips screws (2) and lift the end caps (3).
  • Page 54 Remove eleven Phillips screws (1). Remove eight Phillips screws (1) around the battery area, two broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have three screws in the optical drive bay (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 55 Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover.. Carefully disconnect the following cables: ● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) ●...

  • Page 56: Display Panel

    WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch models (includes left 763691-001 and right wireless antenna cables and transceivers) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models (includes left 763692-001 and right wireless antenna cables and transceivers)
  • Page 57 Component Spare part number For HP ENVY 17 Notebook PC computer models 763696-001 17.3-in, antiglare, HD, WLED for Touchscreen computer models 763931-001 17.3-in, BrightView, HD, LED for non-Touchscreen computer models 763932-001 17.3-in, antiglare, Full HD, LED for non-Touchscreen computer models 763933-001 17.3-in, antiglare, Full HD, WLED for Touchscreen computer models...
  • Page 58 On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process.
  • Page 59 Remove the seven Phillips screws (1) on the left and right side base of the display panel and lift the panel up (2). NOTE: Support the display panel as you are removing the screws. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it.
  • Page 60 Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. If you need to remove the panel, the display cable or the webcamera, follow these procedures.
  • Page 61 Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2). NOTE: If your computer model does not have side brackets, skip to the next step. If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps.
  • Page 62 On select models, removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable connector (1) and remove the display connector (2).
  • Page 63 If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. If the computer is equipped with a 3D camera, lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) from the end of the module if you have not already done so when removing the display cable.
  • Page 64 Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the hinge brackets to the back cover, and then lift the brackets (2) to remove them. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna transceivers are attached to the display bezel with double-sided tape.) Remove the wireless antenna from the retaining channels (2), and lift the antenna (3).

  • Page 65: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter for use only with HP ENVY 17 Notebook PC 675794-005 computer models or HP ENVY 15 Notebook PC computer models WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter (For use only with HP...
  • Page 66 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Touchpad Button Board

    Some models have the touchpad button board spared with the top cover. Removal is only required on select models. TouchPad button board (includes cable) for use with HP ENVY 15 Notebook PC computer models 763790-001 TouchPad button board (includes cable) for use with HP ENVY 17 Notebook PC computer models...

  • Page 68: Battery Board (Select Models Only)

    Spare part number Battery board for HP ENVY 17 Notebook PC 763710-001 The battery board is for select HP ENVY 17 Notebook PC computer models. Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer.

  • Page 69: Optical Drive Connector

    Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See Optical drive on page 38 for the spare part kit information.) Before removing the optical drive connector board, follow these steps: Shut down the computer.

  • Page 70: Subwoofer

    Subwoofer Description Spare part number Subwoofer for HP ENVY 17 Notebook PC computer models 763716-001 Subwoofer for HP ENVY 15 Notebook PC computer models 763788-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Usb Board

    USB board Description Spare part number USB board for use with HP ENVY 17 Notebook PC computer models 763709-001 USB board for use with HP ENVY 15 Notebook PC computer models 763786-001 Before removing the USB board, follow these steps: Shut down the computer.

  • Page 72: Hard Drive

    500 GB, 5400-RPM for use with HP ENVY 15 Notebook PC computer models 778188-005 Hard Drive Hardware Kit for use with HP ENVY 15 Notebook PC computer models 762504-001 Hard Drive Hardware Kit for use with HP ENVY 17 Notebook PC computer models...

  • Page 73: System Board

    The system board spare part kit includes replacement thermal material. Description Spare part number For use with HP ENVY 17 Computer models: Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use 782619-501 with Windows Standard Operating System Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use...
  • Page 74 793272-601 with Windows Standard Operating System For use with HP ENVY 15 Computer models: Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use with FreeDos and Ubuntu Operating Systems Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use...
  • Page 75 Description Spare part number Intel Core i7-5500U Discrete 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 794987-001 15 W for use with FreeDos and Ubuntu Operating Systems Intel Core i7-5500U Discrete 850M 4 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 794987-501 15 W for use with Windows Standard Operating System Intel Core i7-5500U 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15 W for...
  • Page 76 Disconnect the following cables if you have not already done so: ● Subwoofer cable (1) ● Optical drive cable (2) ● Hard drive cable (3) ● USB connector cable (4) Remove the power connector cover by removing the screw (1) and lifting the cover (2). NOTE: The power connector cover has two Phillips screws, however, the screw on the left is removed during the base enclosure and top cover removal process.

  • Page 77: Solid State Drive

    Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at an angle. Turn the system board over and remove the solid sate drive before replacing the system board. Reverse this procedure to install the system board. Solid State Drive Description Spare part number...
  • Page 78 Remove the subwoofer (see Subwoofer on page 60). Remove the system board (see System board on page 63). Remove the solid-state drive: Turn the system board updside down. Remove the Phillips.screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up).

  • Page 79: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) for HP ENVY 17 Notebook PC computer 763717-001 models Speaker Kit (includes left and right front speakers and cables) for HP ENVY 15 Notebook PC computer...

  • Page 80: Memory Modules

    Reverse this procedure to install the speakers. Memory modules Description Spare part number 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Fingerprint Reader Board (Select Models Only)

    Fingerprint reader board (select models only) Description Spare part number Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models 763789-001 Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models 763711-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer.

  • Page 83: Power Connector

    Power connector Description Spare part number For use only on select HP ENVY 15 Computer Notebooks models 762507-001 For use only on select HP ENVY 17 Computer Notebooks models 763699-001 Before removing the power connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 84: Fan

    Description Spare part number Fan (with foil) 763700-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 85: Heat Sink

    Heat sink Description Spare part number For use only on computer models with UMA memory 19 W for use with HP ENVY 17 Notebook PC 763701-001 computer models For use only on computer models with UMA memory 47 W for use with HP ENVY 15 Notebook PC...
  • Page 86 NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) For HP ENVY 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP ENVY 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: Shut down the computer.

  • Page 88: Windows Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Select Yes. Chapter 7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 89: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 90: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 91: Using Setup Utility (Bios) And System Diagnostics In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 93: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 94: Using Setup Utility (Bios) And System Diagnostics In Ubuntu Linux

    Using Setup Utility (BIOS) and System Diagnostics in Ubuntu Linux Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 95: Displaying System Information

    Exit > Exit Discarding Changes, and then press enter. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 96: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: Go to http://hp.com/go/techcenter/pcdiags.

  • Page 97: Windows 7 Backing Up, Restoring, And Recovering

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 98: Creating The Recovery Media

    Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 99: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 100: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 101: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 102 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 10 Windows 7 backing up, restoring, and recovering...

  • Page 103: Windows 8.1 Backing Up, Restoring, And Recovering

    Support. Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 104: Restore And Recovery

    DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 105: Recovering Using Hp Recovery Manager

    Recovering using HP Recovery Manager on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 106: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 107: Ubuntu Linux - Backing Up, Restoring, And Recovering

    8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results.

  • Page 108: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 109 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 110: 13 Specifications

    27.9 cm 10.7 in Depth for HP Envy 15 Notebook PC 26.09 cm 10.3 in Height (front to back) for HP Envy 17 Notebook PC 2.67 cm 1.1 in Height (front to back) for HP Envy 15 Notebook PC 2.49 cm...

  • Page 111: Cm (17.3-In), Hd+ Display Specifications

    43.9-cm (17.3-in), HD+ display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution 1600x900 (HD+) Active area 382.08x214.92 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 112: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 113: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    1. 5 TB, 5400 rpm* 1-TB* 750-GB* 500-GB* Operating temperature 5°C to 55°C (41°F to 131°F) *1 TB = 1 trillion bytes and 1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 114: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 115 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 116: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 117: Index

    27 backups 87, 93 changing 91 display enclosure, spare part for Ubuntu Linux computer changing HP Recovery Manager number 18, 46 models 97 display hinges personal information for Ubuntu bottom 11 spare part numbers 24...
  • Page 118 85 recovery power 7 removing RJ-45 (network) status 8 removal 74 HP Triple Bass Reflex Subwoofer, webcam 8 spare part number 17, 74 identifying 6 spare part numbers 26 mass storage device finger print reader board, spare part...
  • Page 119 8 removal 77 discs 94, 96 serial number 11 spare part number 14, 77 HP Recovery Manager 90, 95 serial number, computer 11 spare part numbers 23 media service labels, locating 11 power connector supported discs 94...
  • Page 120 supported discs 87 restoring files 94 recovery 94 system restore point 93 system board Windows applications key, removal 63 identifying 8 spare part numbers 15, 63 Windows Backup and Restore system information, displaying 85 restoring files 90 system recovery 90, 95 Windows key, identifying 8 for Ubuntu Linux computer wireless antenna...

This manual is also suitable for:

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