Related Manuals for HP OMEN Pro 15
Summary of Contents for HP OMEN Pro 15
- Page 1 HP OMEN Pro 15 Notebook Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Finding your hardware and software information ....................3 Display ................................... 4 Right side ................................5 Rear ..................................6 Top ..................................7 Labels ................................... 12 3 Illustrated parts catalog .......................... - Page 6 Computer specifications ............................39 Solid-state drive specifications ........................... 40 15.6-inch display specifications .......................... 40 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............41 Starting Setup Utility (BIOS) ..........................41 Updating the BIOS ..............................41 Using HP PC Hardware Diagnostics (UEFI) ......................42 8 Backing up, restoring, and recovering ......................
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Page 7: Product Description
● 256 GB, MLC, PCIe, M.2.2260 Audio and video HP Full HD camera, fixed (no tilt) with activity light, 1920×1080 by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression Bang & Olufsen (B&O) HD Audio... - Page 8 One mini Display Port v1.2 supporting Max. 3840×2160 @ 60 Hz resolution Headphone/microphone combo jack (stereo) USB 3.0 ports (4) Support HP USB Boost (Sleep and Charge) on all four USB 3.0 ports AC Smart Pin adapter plug Keyboard/pointing devices...
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Page 9: Getting To Know Your Computer
▲ – or – Select Start > All Programs > HP > HP Performance Advisor > Your Computer > Device Information. ▲ A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. -
Page 10: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides. -
Page 11: Right Side
Right side Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then press in on the card until it is firmly seated. -
Page 12: Rear
Rear Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. ●... -
Page 13: Top
Touchpad Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. TIP: You can disable the touchpad or change the touchpad sensitivity and click speed. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse. - Page 14 Lights TIP: You can customize the keyboard lighting. See Lighting zones on page Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.
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Page 15: Buttons And Speakers
Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. - Page 16 Keys TIP: You can customize many of these keys in HP Keyboard Control. Component Description Programmable keys Allow you to create up to 30 different customized key combinations when used alone or with the fn, ctrl, alt, or shift keys.
- Page 17 Lighting zones The keyboard includes programmable lighted keyboard zones that ensure that you hit the right key every time, even when working in low-light conditions. With HP Keyboard Control you can customize the colors of each zone for each user profile.
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Page 18: Labels
On the keyboard image, click the lighting zone you want to customize. –or– In the drop-down box, select the lighting zone that you want to customize. Select the color you want to change, and then assign it to a user profile. NOTE: Repeat steps 2 through 4 for each lighting zone you want to change for each user profile. -
Page 19: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components... - Page 20 Item Component Spare part number Display assembly (full hinge-up) 811398-001 Keyboard/top cover (includes top cover, keyboard, keyboard support bracket, and screws): For use in Canada 808331-DB1 For use in Denmark, Finland, and Norway 808331-DH1 For use in Germany 808331-041 For use in Japan 808331-291 For use in the Netherlands 808331-B31...
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Page 21: Miscellaneous Parts
Miscellaneous parts Component Spare part number 120-W HP Smart AC adapter (PFC, 4.5-mm) 710415-001 HP HDMI-to-VGA adapter 701943-001 Screw Kit 788609-001 Mouse HP USB laser mouse 674318-001 HP wireless mouse 691922-001 Power cord (3-pin, black, 1.00-m): For use in Australia... -
Page 22: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 23: Packaging And Transporting Guidelines
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. -
Page 24: Workstation Guidelines
Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●... - Page 25 The following table lists the shielding protection provided by antistatic bags and floor mats. Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Grounding guidelines...
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Page 26: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 45 screws that must be removed, replaced, and/or loosened when servicing the computer. - Page 27 Pry up to remove the rubber strips from the bottom of the computer. NOTE: You cannot replace the removed rubber strips. You must use new rubber strips when reassembling the computer. All spare part kits that require removal of the bottom cover include replacement rubber strips.
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Page 28: Disconnecting The Battery
Disconnecting the battery IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer. Before disconnecting the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 29: Wlan Module
WLAN module Component Spare part number Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006 Before replacing the WLAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 30 Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 31: Solid-State Drive (M.2)
Solid-state drive (M.2) Description Spare part number 256 GB solid-state drive, MLC, M.2.2280, PCIe 808334-001 512 GB solid-state drive, MLC, M.2.2260, PCIe 808335-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 32: Heat Sink And Fans
Heat sink and fans NOTE: The heat sink and fans are spared together. Component Spare part number Heat sink and fans (includes replacement thermal material) 811397-001 Before replacing the heat sink and fans, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 33 Use the following image to determine where thermal material must be installed on the heat sink and system board. (1)-(6) show locations on the system board that require thermal material. (7)-(12) show locations on the heat sink that require thermal material. Reverse this procedure to install the heat sink and fans.
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Page 34: Battery
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. - Page 35 Lift the battery (3) from the computer. Reverse this procedure to install the battery. Battery...
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Page 36: Touchpad
TouchPad Component Spare part number TouchPad (includes cable) 788607-001 Before replacing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 37: System Board
System board Component Spare part number System board equipped with an Intel Core i7-4720HQ processor and 2 GB of discrete graphics memory (includes thermal grease and thermal pads) Includes 16 GB of system memory 812014-001 Includes 8 GB of system memory 812013-001 System board equipped with an Intel Core i7-4870HQ processor and 2 GB of discrete graphics memory (includes thermal grease and thermal pads) - Page 38 Remove the three Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Remove the bolthead screw (2) that secures the system board to the computer. Lift the system board (3) out of the computer. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 39: Power Button Board
Power button board Component Spare part number Power button board (includes cable) 788605-001 Before replacing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 40: Power Connector Cable
Power connector cable Component Spare part number Power connector cable (includes cable, bracket, and screws) 788599-001 Before replacing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 41: Speakers
Speakers Component Spare part number Speaker Kit (includes left and right speakers) 788610-001 Before replacing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 42: Light Modules
Light modules Component Spare part number Light modules (includes left, right, and rear modules and cables) 788604-001 Light modules are located under each speaker and at left and right near the rear of the computer. The two modules at the rear are wired together and secured with screws. The left and right modules under the speakers are secured with adhesive. -
Page 43: Display Assembly
Reverse this procedure to install the light modules. Display assembly Component Spare part number Display assembly (full hinge-up) 811398-001 The display assembly is spared only as a full hinge-up. The display is not spared at the subassembly level. Before replacing the display assembly, follow these steps: Turn off the computer. - Page 44 Separate the display assembly from the computer (2). Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 45: Specifications
Specifications Computer specifications Dimensions Metric U.S. Width 382.9 mm 15.08 in Depth 247.5 mm 9.74 in Height - front 15.5 mm 0.61 in Height - rear 19.9 mm 0.78 in Weight 2.27 kg 5.00 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C... -
Page 46: Solid-State Drive Specifications
Solid-state drive specifications Dimensions 256 GB* 512 GB* Length 80 mm 80 mm Width 22 mm 22 mm Interface type PCIe PCIe Form factor M.2 2260 M.2 2280 Data transfer rate (4k sector random / 128k sequential) Sequential Read up to 750 MB/s up to 1170 MB/s Random Read up to 100K IOPS... -
Page 47: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 48: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 49 Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version Go to http://hp.com/go/techcenter/pcdiags.
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Page 50: Backing Up, Restoring, And Recovering
After you successfully set up the computer, you should create recovery discs or a recovery flash drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then configures the settings for the default programs. -
Page 51: Creating System Restore Points
Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created. - Page 52 To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+prt To copy the entire screen, press Open a word-processing document or graphics editing program, and then select Edit > Paste. The screen image is added to the document.
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Page 53: Restore And Recovery
Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before. -
Page 54: Recovering Using The Recovery Media
Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you to restore your system without the need for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working. -
Page 55: Power Cord Set Requirements
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 56 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 57: 10 Statement Of Memory Volatility
AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. - Page 58 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.
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Page 59: Nonvolatile Memory Usage
HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select... - Page 60 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 10 Statement of memory volatility...
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Page 61: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 62: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 63: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/... -
Page 64: Index
AC adapter 6 right touchpad 7 removal 26 caps lock 8 spare part number 14, 26 mute 8 HP PC Hardware Diagnostics (UEFI) caps lock light, identifying 8 power 8 downloading 43 chipset, product description 1 wireless 8 using 42... - Page 65 47 buttons 7 recovery 47 touchpad zone, identifying 7 operating system, product HP Recovery Manager 47 traveling with the computer 12 description 2 recovery flash drive 44 original system recovery 47 recovery media 44 recovery, system 47 USB 3.0 port, identifying 6...