Page 1 HP Notebook PC Reference Guide For other Service and User Manuals, go to www.ManualDepot.com...
Page 2 Celeron™ and SpeedStep™ are U.S. trademarks of Intel Corporation. TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330 Reference Guide...
Page 3: Important Safety Information
UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
Page 4 COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner.
Page 5 U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company.
Page 7: Table Of Contents
Contents Getting Started with Your HP Notebook ..............11 Taking Inventory......................12 What’s in the box? ....................12 To buy accessories ....................13 To find more information..................14 Identifying Parts of the Computer................15 Front View ......................15 Back View......................16 Bottom View ......................
Page 8 Working in Comfort with a Notebook PC ..............44 Taking Care of Your Computer .................. 46 To protect your hard disk drive ................46 To maintain your computer ................... 46 To safeguard your data..................47 To extend the life of the display................47 To clean your computer..................
Page 9 Connecting PC Cards....................77 To insert or remove a PC Card................77 Connecting External Devices..................79 To identify connectors for external devices ............79 To connect a printer or other parallel device............80 To connect an external keyboard or mouse............80 To connect a USB device ..................
Page 10 HP Support and Service....................129 Getting Assistance for Your Computer..............130 To get help from the Web ................... 130 To contact HP for support or service..............130 To receive repair service ..................133 To prepare your computer for shipment.............. 134 Hewlett-Packard Limited Warranty Statement ............
Page 11: Getting Started With Your Hp Notebook
Getting Started with Your HP Notebook Reference Guide...
Page 12: Taking Inventory
• Recovery CD, for restoring Windows and all software included with your computer. • Microsoft Windows manual. • CD with special software (for models with certain drive modules). In addition, your HP notebook includes preinstalled software. (The exact software installed depends on your particular notebook model.) Reference Guide...
Page 13: To Buy Accessories
To buy accessories You can buy accessories for your computer online. For the latest accessories and options, visit the HP Notebook Web site (www.hp.com/notebooks). HP currently offers docking solutions, plug-in modules, cables, and other accessories, such as the following: • AC adapter.
Page 14: To Find More Information
The full Reference Guide is shipped on the computer’s hard drive, and provides a Guide complete source for operating and maintaining the computer. Look in the online HP Library, or on the Recovery CD in \hp\Library. For Windows XP, the HP Library is in the Help and Support Center. Online HP Notes For late-breaking information available after the manuals were completed, see the HP Notes in the online HP Library, or on the Recovery CD in \hp\Library.
Page 15: Identifying Parts Of The Computer
Getting Started with Your HP Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. One-Touch buttons. 9. Module eject latch. 2. Sleep button. Suspends and resumes operation. 10. Volume control. 3. Keyboard status lights. 11. Audio-off button and audio-off light.
Page 16: Back View
Getting Started with Your HP Notebook Identifying Parts of the Computer Back View 18. PS/2 keyboard or PS/2 mouse port (supports Y 22. External monitor port. adapter). 23. Docking port. 19. Two universal serial bus ports (USB). 24. AC adapter jack.
Page 17: Bottom View
Getting Started with Your HP Notebook Identifying Parts of the Computer Bottom View 29. Plug-in module bay. Can contain a CD-ROM or 32. Hard disk drive. DVD drive, floppy disk drive, secondary battery, or 33. RAM cover. other plug-in module.
Page 18: Status Lights
Getting Started with Your HP Notebook Identifying Parts of the Computer Status Lights The computer includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the status lights on the front of the computer.
Page 19 Getting Started with Your HP Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.)
Page 20: Setting Up Your Computer
HP docking accessories offer quick, easy connections to these devices. This can reduce the risk of ergonomic injury. See Working in Comfort in the online HP Library.
Page 21 Getting Started with Your HP Notebook Setting Up Your Computer 2. Insert the front (rounded) end of the battery into the battery compartment on the bottom of the computer, and lower the back end in until it clicks into place.
Page 22: Step 2: Connect Ac Power
Step 2: Connect AC power CAUTION Use only the HP AC adapter included with your computer (or other approved 75- watt, 3.95-amp adapter). Do not use a 60-watt, 3.16-amp adapter, such as HP F1454A or F1781A. Using any other AC adapter could damage the computer or adapter and may void your warranty (see "Hewlett-Packard Limited Warranty...
Page 23: Step 3: Connect A Phone Line
Getting Started with Your HP Notebook Setting Up Your Computer Step 3: Connect a phone line If your computer does not include a built-in modem, you can skip this step. Also, if you prefer, you can instead connect to a PC Card modem or an external modem.
Page 24: Step 4: Turn On The Computer
Getting Started with Your HP Notebook Setting Up Your Computer Step 4: Turn on the computer • Press the blue sleep button above the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power.
Page 25: Step 6: Register Your Notebook
If you decide not to register during Windows setup, choose the option to print the registration form, and then fax it to HP at the fax number on the form. Or you can register by calling HP Customer Care—see “To contact HP for support or service”on page 130 to find the phone number.
Page 27: Basic Operation
Basic Operation Reference Guide...
Page 28: Operating Your Computer
Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its blue sleep button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. To turn the computer on and off Power mode To enter this mode...
Page 29: To Reset The Computer
Basic Operation Operating Your Computer To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. •...
Page 30: To Change The Boot Device
1. Click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press ESC to display the Boot menu. 3. Use the arrow keys to select the boot device, and press ENTER.
Page 31 Basic Operation Operating Your Computer Model with touch pad only The touch pad includes an on-off button so you can turn off the touch pad to avoid moving the pointer accidentally. The indicator light turns off when you turn off the touch pad.
Page 32 Basic Operation Operating Your Computer In addition, you can tap the touch pad to select items and use other advanced touch pad features. For more information, double-click the touch pad icon in the taskbar, then click Help in the tab for a particular feature. You can use Mouse in Control Panel or the touch pad icon in the taskbar to customize the operation of your computer’s pointing devices (pointing stick, touch pad, and external mouse): you can change the left, right, and scroll button actions, double-click speed,...
Page 33: To Use The Fn Hot Keys
Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys.
Page 34: To Use The One-Touch Buttons
1. Internet Web site (if you have an Internet provider) 2. Outlook Express e-mail software 3. HP Presentation Ready—see “To change computer settings for a presentation” on page 38. 4. HP Quick Lock—see “To lock your computer” on page 41.
Page 35: To Use The Windows And Applications Keys
Basic Operation Operating Your Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you right-click while pointing at the application.
Page 36: To Use The Alt Gr Key
• Press Fn+F1 or Fn+F2 to decrease or increase (respectively) the display’s brightness. –or– • Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Display Settings. You have the option of adding a display settings icon in the taskbar for quick access.
Page 37: To Adjust The Volume
You normally won’t change the resolution except to use an external monitor. Changing icon and label sizes If the icons and labels on your screen seem too small, you can enlarge them using HP Desktop Zoom. • Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Desktop Zoom.
Page 38: To Change Computer Settings For A Presentation
When you show a presentation to an audience, you’ll often want to adjust some of your video and power settings for the show. You can easily do this with HP Presentation Ready, an application that automatically adjusts your computer for slide shows and similar presentations, and also opens the presentation itself.
Page 39: To Work With Cds And Dvds
DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation. Refer to the help for your DVD player software for details about setting region codes.
Page 40: Securing Your Computer
BIOS Setup Utility 1. Click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. From the Security menu, enter or modify the Administrator Password or User Password as needed. See “Security Menu” on page 123.
Page 41: To Lock Your Computer
Control Panel Display. You can lock the computer these ways: • Press the HP Quick Lock button—the four One-Touch buttons are located above the main keyboard.
Page 42: To Protect Against Viruses
Basic Operation Securing Your Computer 3. Insert the lock into the security connector on the right side of the computer and release the key. Store the key in a safe place away from the computer. To protect against viruses Virus-protection software can help protect the integrity of your data. This is especially important if you use the Web.
Page 43: To Set Pc Identification
HP TopTools and PC identification are not supported on all Pavilion models. You must have BIOS administrator password authority to set a PC identification number. 1. If you have not already installed HP TopTools, do so now. See “To set up TopTools” on page 125.
Page 44: Working In Comfort With A Notebook Pc
HP docking accessories offer quick, easy connections to these devices. More information on how to prepare your workspace environment and set up your HP equipment is available in Working in Comfort, which is preloaded on the hard disk in the HP Library and available on the Windows 2000 Recovery CD in \hp\library—as...
Page 45 Basic Operation Working in Comfort with a Notebook PC Using Your Mobile Computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.
Page 46: Taking Care Of Your Computer
Basic Operation Taking Care of Your Computer Taking Care of Your Computer Use the following recommendations to maintain your computer during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.
Page 47: To Safeguard Your Data
Basic Operation Taking Care of Your Computer To safeguard your data • Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, CD-RW, or network drives. •...
Page 48: To Clean Your Computer
Basic Operation Taking Care of Your Computer To clean your computer • You can clean the computer with a soft cloth dampened with clean water or with water containing a mild detergent. Do not use an excessively wet cloth, and take care to keep water out of the case.
Page 49: Batteries And Power Management
Batteries and Power Management Reference Guide...
Page 50: Managing Power Consumption
Batteries and Power Management Managing Power Consumption Managing Power Consumption When you’re running your computer on battery power, you will want to maximize operating time without compromising performance. Your computer is designed to help you reduce power consumption and extend battery life without needing to turn it off. •...
Page 51 Batteries and Power Management Managing Power Consumption The computer can also enter Hibernate mode if battery power reaches a critically low level. (See “To respond to a low-battery warning” on page 54.) If this happens, you will find on resuming that all your data has been saved, but some functions may be disabled. To resume normal operation, restore power by connecting an AC adapter or installing a charged battery, then shut the computer off and restart it.
Page 52: To Manage Power Manually
Batteries and Power Management Managing Power Consumption • Windows XP: Click Start, Control Panel, Performance and Maintenance, Power Options. On the Power Schemes tab, select a power scheme. This scheme automatically controls the processor speeds: • The Max Battery scheme uses the lowest processor speeds while running on battery power, but uses medium and high processor speeds on AC power.
Page 53: Using Battery Power
Batteries and Power Management Using Battery Power Using Battery Power To check battery status From the battery status lights You computer has two battery status lights, one for the main battery and one for a secondary battery in the module bay—see “Status Lights” on page 18. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Windows Help for details).
Page 54: To Respond To A Low-Battery Warning
Batteries and Power Management Using Battery Power To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. The computer first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the computer goes into Hibernate mode.
Page 55: To Use Additional Batteries
Batteries and Power Management Using Battery Power To use additional batteries You can install a secondary battery in your computer’s plug-in module bay. See “Using Plug-In Modules” on page 72 for information about installing plug-in modules. For instructions on replacing the main battery, see “Step 1: Install the battery” on page 20.
Page 56: To Maximize Processor Speed
• To maintain maximum battery capacity and accuracy of the battery gauge, perform this calibration procedure every few months: 1. Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Battery Optimizer. 2. Follow the displayed instructions to test and condition your battery. The process could take 4–6 hours or more per battery.
Page 57: Modem And Network Connections
Modem and Network Connections Reference Guide...
Page 58: Using The Modem
Modem and Network Connections Using the Modem Using the Modem If your computer has a modem port, you can connect your modem to a telephone line and communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your PC to send and receive faxes. Your computer contains several software programs that work with your modem: •...
Page 59: To Connect The Modem
Modem and Network Connections Using the Modem To connect the modem CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack. 1. Check that the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2.
Page 60: To Connect To The Internet
Modem and Network Connections Using the Modem For example, if you are dialing from Italy and fail to connect to your server or cancel the connection, you must wait one minute before dialing that number again. If you dial before then, you will get an error message that says “delay.” After the fourth failed connection, you must wait one hour before trying the number again.
Page 61: To Disconnect From The Internet
Modem and Network Connections Using the Modem To disconnect from the Internet You remain connected to the Internet until you shut down the computer, disconnect the phone line from the computer, or give a command to hang up the connection. •...
Page 62: To Send And Receive E-Mail
Modem and Network Connections Using the Modem • AT commands. You can control many aspects of modem operation using modem AT commands. AT commands are special strings of characters sent to the modem to set up specific conditions. Those command strings normally start with “AT”. For a list of AT commands for the built-in modem, see “Modem Reference Information”...
Page 63: To Send And Receive Faxes (Windows 2000)
Modem and Network Connections Using the Modem To send and receive faxes (Windows 2000) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Page 64: To Send And Receive Faxes (Windows Xp)
Modem and Network Connections Using the Modem To send and receive faxes (Windows XP) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Page 65: Connecting To A Lan
Modem and Network Connections Connecting to a LAN Connecting to a LAN Connecting to a local area network (LAN) gives you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN Check that the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX (100 Mbps) connections.
Page 66: Making Wireless Connections
1. Click the wireless link icon in the taskbar and select Advanced Configuration. –or– Click Start, Programs, HP Wireless LAN, Configuration Utility. 2. On the Configuration tab, set these parameters: Mode: AdHoc. SSID: any name; must be identical for all computers connecting to each other. Do not use a name that is used by a nearby access point.
Page 67 Network and Dial-up Connections in Control Panel. 2. Click the wireless link icon in the taskbar and select Advanced Configuration. –or– Click Start, Programs, HP Wireless LAN, Configuration Utility. 3. On the Configuration tab, set these parameters: Mode: Infrastructure. SSID: the ID used by the access point. “ANY” connects to the access point with the strongest signal, regardless of its SSID.
Page 68: To Prepare For Connections (Windows Xp)
You can enter the encryption key manually. If you know only the Lucent/Agere passphrase, you must convert it to the corresponding key. Click Start, Programs, HP Wireless LAN, and use the encryption key converter.
Page 69: To Turn Wireless Communication On And Off
Modem and Network Connections Making Wireless Connections Creating a New Computer-to-Computer Network (AdHoc) You can set up a new network available to other local computers. 1. Click Start, Settings, Control Panel, Network and Internet Connections, Network Connections. 2. Double-click the wireless connection to show its status, then click Properties. 3.
Page 70 Modem and Network Connections Making Wireless Connections Turning on communication and making a connection 1. If the computer isn’t on, turn it on. 2. The wireless indicator light is lit whenever the wireless function is on. If the indicator isn’t lit, do one of the following: Press the wireless on-off button.
Page 71: Add-On Devices
Add-On Devices Reference Guide...
Page 72: Using Plug-In Modules
Add-On Devices Using Plug-In Modules Using Plug-In Modules You can use any compatible plug-in module with your computer’s module bay, such as: • CD-ROM, CD-RW, DVD, or similar drive. • Zip drive. • Second hard drive. • Floppy disk drive. •...
Page 73 Add-On Devices Using Plug-In Modules 1. Close all files that are open from the plug-in module. 2. Left-click the Unplug or Eject Hardware or Safely Remove Hardware icon on the taskbar, and select the module you want to remove. When prompted to remove the module, click OK.
Page 74: To Connect The Floppy Disk Drive To The Parallel Port
If you prefer, you can connect the floppy disk drive to your computer’s parallel port using an external floppy drive cable, available from HP. • Connect the F2008 cable directly to the floppy drive and to the computer parallel port.
Page 75: To Play Dvd Movies
Add-On Devices Using Plug-In Modules 3. Slide the tray back into the module to close it. If your computer loses power, or if you have removed the CD-ROM or DVD module from the computer, you can manually open the drive to remove a CD. Insert a straightened paper clip into the recessed hole on the front of the drive to open it.
Page 76: To Create Or Copy Cds
DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation. Refer to the help for your DVD player software for details about setting region codes.
Page 77: Connecting Pc Cards
Add-On Devices Connecting PC Cards Connecting PC Cards The computer’s PC Card slot is available for storing data and expanding the communication capabilities of the computer. The computer supports standard Type I, II, and III PC Cards (PCMCIA and CardBus). You can insert one card of any type. To insert or remove a PC Card Inserting a PC Card 1.
Page 78 Add-On Devices Connecting PC Cards Removing a PC Card CAUTION Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the computer. Otherwise, you could lose data. 1. Before removing the card, click the Eject Hardware or Safely Remove Hardware icon in the taskbar, then click Stop.
Page 79: Connecting External Devices
Add-On Devices Connecting External Devices Connecting External Devices To identify connectors for external devices The diagram below shows your computer’s connectors for external devices. 1. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 2. Two universal serial bus (USB) ports. 3.
Page 80: To Connect A Printer Or Other Parallel Device
The pointing stick and touch pad are normally disabled while an external PS/2 mouse is connected. To connect a PS/2 mouse and keyboard at the same time, use the HP F1469A Y adapter. To connect a USB device Your computer’s universal serial bus (USB) provides a bi-directional serial interface for adding peripheral devices such as game controllers, serial and parallel ports, and scanners on a single bus.
Page 81: To Connect An Audio Device
Add-On Devices Connecting External Devices To connect an audio device Your computer includes a built-in microphone (just in front of the blue sleep button) that you can use to record voice, sound, and music. You can also plug in an external microphone, external speakers, or headphones.
Page 82 • Press Fn+F5 to cycle through the display options: notebook display, external monitor, both. –or– Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Display Settings. You can also add a display settings icon in the taskbar for quick access.
Page 83: To Use A Tv Set As A Monitor
Add-On Devices Connecting External Devices Using dual display mode (Windows XP) You can extend your desktop by connecting an external monitor to your computer. 1. Click Start, Settings, Control Panel, and then click Start, Control Panel, Appearance and Themes, Display. 2.
Page 84: To Connect A Serial Device
Television Type is NTSC. In Europe, Asia, and Africa, the normal Television Type is PAL. To activate the TV display 1. Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Display Settings. 2. Select the TV option. To play DVD movies on the TV •...
Page 85: To Use A Docking Product
Note For best system performance with a mini-dock or port replicator, use a “C” version, such as HP F1651C or F1652C. Earlier versions of these products may provide slower performance and slower battery charging. This computer does not support the F1477 docking system.
Page 86 If you don’t have an F tray or other compatible tray, you’ll need to purchase HP accessory F2012B. You cannot use the E tray designed for the original Omnibook 6000 series.
Page 87 Add-On Devices Connecting External Devices 2. Place the computer on the dock platform, with the rear of the computer facing the dock’s docking connector. Make sure the computer’s PC Card eject button is in. 3. Position your fingers on the platform grips as shown below. Use your thumbs to push the computer into the dock until the computer slides into place.
Page 88 Add-On Devices Connecting External Devices Undocking the computer 1. Press the undock button on the front of the dock and wait for the undock light to blink. Then position your thumb as shown and pull the release lever forward. 2. Remove the computer from the dock. Reference Guide...
Page 89: Installing Additional Ram
The computer has no memory (RAM) built in but has two slots that hold two RAM modules. At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. Use HP PC2100 DDR-266 or higher RAM only. To install a RAM expansion module You’ll need a small Phillips screwdriver for these steps.
Page 90: To Remove A Ram Expansion Module
Add-On Devices Installing Additional RAM 4. Insert the RAM board into the connector at about a 30° angle until it is fully inserted. Then press down at both sides until both latches snap closed. 5. Replace the cover. 6. Insert the battery. To remove a RAM expansion module You may want to remove a RAM module so you can install a larger one.
Page 91 Add-On Devices Installing Additional RAM 4. Release the two latches at the sides of the RAM board, so the free edge of the board pops up. 5. Pull the board out of the connector. 6. Replace the cover. 7. Insert the battery. Reference Guide...
Page 92: Replacing The Hard Disk Drive
Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter if you’re using one, and remove the battery. 2.
Page 93: To Replace The Hard Disk Drive Holder
Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the old hard drive. You’ll need a small Phillips screwdriver for this procedure.
Page 94: To Prepare A New Hard Disk Drive
• If you want to use the hard disk with other than the original software and operating system, prepare the hard disk as described in the Corporate Evaluator’s Guide, available at the HP Business Support Web site (www.hp.com/go/bizsupport). • If you want to prepare a second hard disk module in the plug-in module bay, follow these steps.
Page 95: Troubleshooting And Maintenance
Troubleshooting and Maintenance Reference Guide...
Page 96: Troubleshooting Your Computer
• See the Microsoft Windows manual shipped with the computer. • See the HP Notes in the online HP Library for updated information. • Find technical tips and software updates for the computer at the HP Business Support Web site (www.hp.com/go/bizsupport).
Page 97: Cd-Rom And Dvd Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If sound does not record • Check the software controls for recording sound: click Start, Programs (or All Programs), Accessories, Multimedia (or Entertainment), Sound Recorder. • In Volume Control, click Options, Properties, and make sure the microphone is enabled in the recording controls.
Page 98 Turn Off Computer), Restart. • If you created the CD on a CD-RW-type drive module, try using a different media brand, such as the recommended HP C4403A (CD-R) or C4404A (CD-RW) media. Read and write quality may vary for other media.
Page 99: Display Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If a DVD doesn’t play with two displays • For Windows 2000, if both displays are active, press Fn+F5 to switch to one display. • For Windows XP, if you’re using the Extended Desktop (dual displays), move the player window to the display selected as primary.
Page 100 This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections.
Page 101: Docking Problems
Troubleshooting and Maintenance Troubleshooting Your Computer Docking Problems If a port on a dock isn’t working • Check that AC power is connected to the dock. • Try using the corresponding port on the computer while undocked. • Make sure the computer is fully inserted into the dock. •...
Page 102: Heat Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If the hard disk makes a buzzing or whining noise • Back up the drive immediately. • See whether the noise is coming from elsewhere, such as from the fan or a PC Card drive.
Page 103: Keyboard And Pointing Device Problems
1. Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. From the System Devices menu, make sure Infrared Port is enabled and FIR mode is selected.
Page 104 Troubleshooting and Maintenance Troubleshooting Your Computer • Increase the PalmCheck setting for the touch pad: 1. Double-click the touch pad icon in the taskbar. –or– Click Start, Settings, Control Panel, then double-click Mouse (Windows 2000), or click Start, Control Panel, Printers and Other Hardware, Mouse (Windows XP). 2.
Page 105: Lan Problems
Troubleshooting and Maintenance Troubleshooting Your Computer LAN Problems If the built-in network adapter doesn’t connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • If the green light next to the LAN port does not light, the LAN cable may not be connected to the network or the network may be down.
Page 106: Memory Problems
MS-DOS or Application and Software troubleshooter in Windows Help: click Start, Help (or Help and Support). • Third-party memory cards have not been tested by HP for use with the computer. • Test your computer’s memory with the e-Diagtools diagnostics. See “Testing the Hardware”...
Page 107 Troubleshooting and Maintenance Troubleshooting Your Computer If the modem doesn’t dial or no dial tone is detected • Check all cables and connections. • Connect a standard telephone to the phone line and make sure the line is working. • Make sure someone else isn’t using the same phone line. •...
Page 108 Troubleshooting and Maintenance Troubleshooting Your Computer • Open the hardware Device Manager: click Start, Settings, Control Panel, System (Windows 2000) or Start, Control Panel, Performance and Maintenance, System (Windows XP). If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.
Page 109: Pc Card (Pcmcia) Problems
Troubleshooting and Maintenance Troubleshooting Your Computer PC Card (PCMCIA) Problems If the notebook doesn’t recognize a PC Card • Remove and reinsert the PC Card. • Press the blue sleep button to suspend the computer, then press it again to resume. •...
Page 110: Performance Problems
Troubleshooting and Maintenance Troubleshooting Your Computer Performance Problems For best performance, your computer should have at least 128 MB of memory (RAM). If the computer pauses or runs sluggishly • This may be normal Windows behavior. Background processing can affect response time.
Page 111: Power And Battery Problems
Troubleshooting and Maintenance Troubleshooting Your Computer Power and Battery Problems If the computer turns off immediately after it turns on • Battery power is probably extremely low. Plug in the AC adapter or insert a charged battery. If the computer keeps beeping •...
Page 112 • Heavy modem use can affect battery operating time. • PC card use can affect battery operating time. • Test and recondition the battery every 3 months or so using HP Battery Optimizer— see “To get the most from your batteries” on page 55.
Page 113: Printing Problems
• Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300-dpi).
Page 114 120. • Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A). • Check the port settings in Control Panel. Open the hardware Device Manager, then double-click Ports (COM &...
Page 115: Startup Problems
118. If the USB port is not working • Contact the vendor of the peripheral device— and the HP Business Support Web site (www.hp.com/go/bizsupport)—for the latest USB drivers. • Check the port settings in Control Panel. Open the hardware Device Manager, then double-click Universal Serial Bus Controller.
Page 116: Wireless Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If the computer won’t boot from the floppy disk drive • Make sure the drive is installed in the module bay or connected correctly—see “To connect the floppy disk drive to the parallel port” on page 74. •...
Page 117 Troubleshooting and Maintenance Troubleshooting Your Computer If the wireless link icon in the taskbar is red • Make sure you are using the correct SSID and channel settings: click the wireless link icon in the taskbar and select Advanced Configuration. •...
Page 118: Testing The Hardware
To run the e-Diagtools diagnostic test 1. Click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press ENTER to run e-Diagtools. The first time you run the program, you will be prompted to select the language for the program.
Page 119 13. Exit. Press F3 and then any key to exit and reboot. 14. Optional: open the Support Ticket. In Windows, click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP e-Diagtools, HP e-Diagtools for Windows. 15. Click View to display the Support Ticket.
Page 120: Configuring The Computer
Troubleshooting and Maintenance Configuring the Computer Configuring the Computer Two tools help you configure your computer’s operation: the BIOS Setup utility and HP TopTools. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your...
Page 121 Troubleshooting and Maintenance Configuring the Computer Main Menu Setting Description Default BIOS Revision Shows the current BIOS version. Detected automatically. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format).
Page 122 Troubleshooting and Maintenance Configuring the Computer System Devices Menu Setting Description Default PS/2 Pointing Devices Disables the internal pointing devices when an external PS/2 Auto mouse is connected. FDD Controller Enables the floppy drive. Enabled Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy Disabled disk drive.
Page 123 Troubleshooting and Maintenance Configuring the Computer Security Menu Setting Description Default User Password is Shows if a user password is set. Clear Administrator Password Shows if an administrator password is set. Clear Press ENTER to set, change, or clear the user password. Set User Password Enter The password can have no more than 8 characters (0-9,...
Page 124 Troubleshooting and Maintenance Configuring the Computer Boot Menu Setting Description Default +Hard Disk Shows the order of boot devices, with “+” 1. Hard Disk +Removable Device indicating a device category. Move the entries to 2. Removable CD-ROM/DVD Drive change the order. If the computer has more than Device Internal NIC one device in a category, you can select the one...
Page 125: To Set Up Toptools
TopTools can be run locally on an individual computer, or remotely by a network administrator. • To run TopTools locally, click Start, Programs (or All Programs), HP TopTools Agent. For information on manageable HP computers, HP TopTools, and how they lower PC operating costs, see the HP Web site at www.hp.com/toptools.
Page 126: Reinstalling And Updating Software
• On your computer’s hard drive under C:\hp\Drivers. • On the Recovery CD under \hp\Drivers. • On the HP Business Support Web site (www.hp.com/go/bizsupport). This Web site contains the latest updates of software drivers for different operating systems. To recover the factory installation of your hard disk You can use the Recovery CD to reinstall the original factory software on your computer’s hard disk.
Page 127: To Create A Boot Disk (Windows 2000)
Click Start, Run, and type c:\i386\Bootdisk\Makeboot.exe. You’ll need four floppy disks. To replace a damaged Recovery CD If you lose or damage the Recovery CD, take your computer to a local HP service center to get a replacement CD. Call the HP Customer Care Center for the address and telephone number of an HP service center near you—see “To contact HP for support or...
Page 128: To Update The Bios
(www.hp.com/go/bizsupport). To update Windows drivers From time to time, HP releases updated versions of the drivers for your computer. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your computer running smoothly. In addition, HP normally provides drivers for other versions of Microsoft Windows, in case you decide to install a different version of Windows.
Page 129: Hp Support And Service
HP Support and Service Reference Guide...
Page 130: Getting Assistance For Your Computer
To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty (you are responsible for the telephone charges). During the free assistance period, HP will assist with questions about: •...
Page 131 (www.hp.com/go/bizsupport) under “Contact HP” for the most complete and current list of phone numbers. If your HP notebook product is not normally sold by HP in the country of use, you must call a Customer Care Center that supports your notebook model.
Page 132 HP Support and Service Getting Assistance for Your Computer North America Portugal: +351-21-317-6333 United States: Romania: +40 1 315 44 42 Omnibook: (970) 635-1000 Russia Federation: Pavilion: (208) 323-2551 Moscow: +7-095-797-3520 Canada: (905) 206-4663 St. Petersburg: +7-812-346-7997 Spain: +34-902-321-123 Latin America...
Page 133: To Receive Repair Service
Can the problem be re-created? To receive repair service If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.
Page 134: To Prepare Your Computer For Shipment
If you have questions about packaging requirements when returning your notebook for repair, contact HP Service and Support—see “To contact HP for support or service” on page 130. If your notebook is not packaged properly, you will be responsible for any damages to it that occur during shipping.
Page 135: Hewlett-Packard Limited Warranty Statement
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
Page 136 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Page 137: Reference Information
Reference Information Reference Guide...
Page 138: Hardware Specifications
Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the HP Notebook Web site (www.hp.com/notebooks). Physical Attributes Size (14-inch display): 315 × 261 × 32 mm (12.4 × 10.3 × 1.3 in).
Page 139 Reference Information Hardware Specifications Keyboard and 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Pointing Devices Embedded numeric keypad. Left and right click buttons, center scroll button. 12 function (Fn) keys. 4 user-programmable One-Touch buttons. Pointing stick and touch pad, or touch pad only with on-off button and indicator. Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support.
Page 140 Reference Information Hardware Specifications Operating temperature: 5 to 35 °C (41 to 95 °F). Environmental Operating humidity: 20 to 90 percent RH (5 to 35 °C). Limits Operating altitude: up to 3000 m (10,000 ft) at 25 °C (77 °F). Storage temperature: –20 to 50 °C (–4 to 122 °F).
Page 141: Modem Reference Information
Reference Information Modem Reference Information Modem Reference Information If your computer has a modem port, you can customize the operation of the modem using AT commands and S-registers. You can do this from Phone and Modem Options in Control Panel, from most communications software, or by using terminal mode in your software.
Page 142 Reference Information Modem Reference Information Command Function (Ambit) Report driver time stamp Set low speaker volume Set low speaker volume Set medium speaker volume Set high speaker volume Turn speaker off Turn speaker on during handshaking and turn speaker off while receiving carrier Turn speaker on during handshaking and while receiving carrier Turn speaker off during dialing and receiving carrier and turn speaker on during answering Turn off automode detection...
Page 143 Reference Information Modem Reference Information Command Function (Ambit) &K3 Enable RTS/CTS DTE/DCE flow control &K4 Enable XON/XOFF DTE/DCE flow control &K5 Enable transparent XON/ XOFF flow control &K6 Enable both RTS/CTS and XON/XOFF flow control &L0 Report OK &L1 Report OK &M0 Report OK &P0...
Page 144 Reference Information Modem Reference Information Command Function (Ambit) +FTM=n Transmit data: 24=V.27ter 2400bps, 48=V.27ter 4800bps, 72=V.29 7200bps, 73=V.17 7200bps long, 74=V.17 7200bps short, 96=V.29 9600bps, 97=V.17 9600bps long, 98=V.17 9600bps short, 121=V.17 12000bps long, 122=V.17 12000bps short, 145=V.17 14400bps long, 146=V.17 14400bps short +FTS=n Stop transmission and wait, n×10 ms +F<cmd>?
Page 145 Reference Information Modem Reference Information Register Function (Ambit) Range/units Default Data compression control 136, 138 Data transmit level 6-15/dBm 10 (country dependent) Fax transmit attenuation level 6-15/dBm 10 (country dependent) Result code messages control Selected Result Codes (Ambit) Code Meaning CONNECT RING NO CARRIER...
Page 146: Safety Information
Service office. For any power cord with a fused plug, if you have to replace the fuse, be sure to install an approved fuse. Country or Region Rated Voltage and Current HP Part Number Canada 125 Vac (3 A) 8120-6313...
Page 147: Ergonomics
• When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. • To obtain a replacement battery, contact your local dealer or HP sales office. • Do not charge the battery pack if the ambient temperature exceeds 45 °C (113 °F).
Page 148: Laser Safety
• Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP service center—see “To contact HP for support or service” on page 130. • Do not attempt to make any adjustment of the unit.
Page 149: Exposure To Radio Frequency Radiation
HP therefore believes the internal wireless radio is safe for use by consumers. The level of energy emitted is far less than the electromagnetic energy emitted by wireless devices such as mobile phones.
Page 150: Regulatory Information
Reference Information Regulatory Information Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by Hewlett-Packard could void the authority to operate the computer in these regions.
Page 151: Canada
Trade name: Hewlett-Packard Company Product name: HP Omnibook 6000 series and Pavilion series Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
Page 152: European Union
Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard—see “To contact HP for support or service” on page 130. Belgium: For outdoor usage only channels 10 (2457 MHz) through 13 (2472 MHz) are allowed.
Page 153 Reference Information Regulatory Information Die Geräte wurden gemäß Ratsentscheidung 98/482/EC für den Anschluss an eine einzelne Telefonbuchse im europäischen Raum (Public Switched Telephone Network) und drahtlose Funknetzwerke zertifiziert. In Anbetracht der Unterschiede zwischen den einzelnen Telefonnetzen bietet die Zertifizierung für sich genommen keine absolute Sicherheit, dass die Geräte bei Anschluss an jeder beliebigen Telefonbuchse funktionieren.
Page 154: Japan
Reference Information Regulatory Information Japan Japan Telecommunications Approval JATE approval number: A01-1013JP, A01-1038JP Name of Equipment: T51M044.00, J07M040.04 TELEC approval number: 01NYDA1044 Name of Equipment: 802MIP(W) Reference Guide...
Page 155: Russia
Reference Information Regulatory Information Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following page. Reference Guide...
Page 156 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The HP F1454, F1781, F4600, and F4814 ac/dc adapters used with this product are designed to operate on all power systems, other than IT power systems.
Page 157: Index
Index BIOS connecting password, 40 audio devices, 81 AC adapter updating, 128 external monitor, 81 connecting, 22 BIOS Setup utility floppy to parallel port, 74 accessories Boot menu, 124 infrared device, 84 buying, 13 Exit menu, 124 LAN, 65 docking products, 85 external display settings, 121 modem, 59 plug-in modules, 72...
Page 158 127 inventory, 12 e-Diagtools for Windows, 118, 119 mode, 28 ISP, 60 e-mail Hibernate mode HP Customer Care, 131 definition, 28 sending and receiving, 62 entering, 52 Kensington lock, 41 encryption, 66, 68 status lights, 18, 19 keyboard...
Page 159 148 dialing, 61 troubleshooting, 103 LAN, See LAN Library (HP), 14 using, 31 wireless, See wireless network lights port locations, 16 LAN port, 65 Norton AntiVirus, 42 port replicator, 85 status, 15, 18, 19 Notebook power locking (cable), 41...
Page 160 DVD drive, 97 diagnostics, 119 hardware, 138 hard disk drive, 101 replacing, 127 SpeedStep Technology, 51 HP Instant Support, 96 using, 126 Standby mode infrared communications, 102 region code, 39, 76 and display life, 47 keyboard, 103 registering computer, 25...
Page 161 restrictions on use, 69 wireless network status, 70 AdHoc, 66, 69 Zip drive, 80 troubleshooting, 116 connecting to, 66, 68 turning on, 70 infrastructure, 67 Reference Guide...

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