HP Stream x360 Maintenance And Service Manual
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HP Stream x360 Maintenance And Service Manual

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HP Stream x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP Stream x360

  • Page 1 HP Stream x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Nothing herein should be construed as bound by the terms of the HP End User License constituting an additional warranty. HP shall Agreement (EULA). If you do not accept these...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Right side ................................3 Left side ................................. 4 Display ................................... 6 Changing your notebook to an entertainment stand ................. 7 Changing your notebook to a tablet ....................7 Top ..................................
  • Page 6 Power connector cable ........................43 System board ............................ 44 Display assembly ..........................47 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............55 Starting Setup Utility (BIOS) ..........................55 Updating the BIOS ..............................55 Determining the BIOS version ......................55 Downloading a BIOS update ......................

  • Page 7: Product Description

    Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed (no tilt), with activity light Dual array Digital Microphones with appropriate software - beam forming, echo cancellation,...
  • Page 8 AC adapter with localized cable plug support Support for the following AC adapter: ● 45 W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) (not for India/People’s Republic of China) Embedded 3 cell, 43 Wh, prismatic battery...

  • Page 9: External Component Identification

    External component identification Right side Component Description SIM slot (select models only) Supports a wireless subscriber identity module (SIM). Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card, hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 10: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● Power button When the computer is off, press the button to turn on the computer.
  • Page 11 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 13: Changing Your Notebook To An Entertainment Stand

    Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet. Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).

  • Page 14: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Speakers Component Description...

  • Page 15: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 16: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 17: Service Label And Pcid Label

    Service label and PCID label Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. ● Serial number (s/n) (1). This is an alphanumeric identifier that is unique to each product. ●...

  • Page 18: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer The PCID lable is located inside the bottom case.

  • Page 19: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 20 Chapter 3 Illustrated parts catalog...
  • Page 21 Item Component Spare part number Display assembly (11.6 in [29.5 cm], AG, SVA, LED TouchScreen) (includes webcam/ microphone module): With WLAN and WWAN support 794293-001 With WLAN support 794294-001 The display assembly is also spared at the subcomponent level. See Display assembly subcomponents on page Top cover (includes keyboard)
  • Page 22 Thermal plate (not spared) WLAN module: Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 HMC Combo Adapter 753076-005 (10) WWAN module: HP hs3110 HSPA+ Mobile Broadband Module 748599-005 (11) Embedded 3 cell prismatic battery pack, 43 Wh, 3.82 Ah 787520-005 (12)

  • Page 23: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly is also spared as a whole assembly. Display assembly (11.6 in [29.5 cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module) with WWAN and WLAN support: 794293-001 and display assembly (11.6 in [29.5 cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module) with WLAN support: 794294-001.
  • Page 24 Item Component Spare part number Webcam (includes microphone rubber gaskets) 794303-001 WWAN dual antenna 794286-001 Display cable 761350-001 Display hinges 794308-001 Display raw panel (includes display screw mylar covers and rubber gaskets) 794295-001 Proximity sensor board 788218-001 Display bezel for use with the raw panel (includes bezel, touch glass, touch control board, 794290-001 and magnets for hibernation and 360) (10)

  • Page 25: Mass Storage Devices

    747080-001 Miscellaneous parts Component Spare part number AC adapter 45 W HP Smart AC adapter (non-PFC, 4.5 mm, non-slim) (not for India/People’s Republic of China) 741727-001 HDMI to VGA adapter 701943-001 Power cord (3 pin, black, 1.83 m): For use in Argentina...
  • Page 26 Spare part number Description 755530-081 Power cord for use in Denmark (3-pin, black, 1.83 m) 755530-111 Power cord for use in Switzerland (3-pin, black, 1.83 m) 755530-AR1 Power cord for use in the South Africa (3-pin, black, 1.83 m) 755530-BB1 Power cord for use in Israel (3-pin, black, 1.83 m) 755530-D01 Power cord for use in Argentina (3-pin, black, 1.83 m)
  • Page 27 Spare part number Description 794301-141 Top cover for use in Turkey (includes keyboard) 794301-151 Top cover for use in Greece (includes keyboard) 794301-161 Top cover for use in Latin America (includes keyboard) 794301-171 Top cover for use in Saudi Arabia (includes keyboard)) 794301-251 Top cover for use in Russia (includes keyboard)) 794301-261...

  • Page 28: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 29: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 30: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 31: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 32 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 33: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 34: Bottom Cover

    Bottom cover Description Spare part number Bottom cover without WWAN support 794288-001 Bottom cover with WWAN support 794289-001 Rubber Kit (includes 2 rear rubber feet) 794296-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35 Remove the two Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer. Component replacement procedures...
  • Page 36 Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer far enough to access the USB/audio board connector on the system board.
  • Page 37 Remove the bottom cover (4). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 38: Usb Board

    USB board Description Spare part number USB board (includes cable) 755734-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 39: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 HMC Combo Adapter 753076-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 40 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 41: Wwan Module

    The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 748599-005 Before removing the WWAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 42 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 43: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 755733-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 794298-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Remove the speakers (5). Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 46: Battery

    To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Remove the four Phillips PM2.0×7.0 screws (1) that secure the battery to the computer.
  • Page 47 Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 48: Touchpad

    TouchPad Description Spare part number TouchPad (includes bracket and cable) 794302-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 49: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 755727-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 50: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Intel Celeron N2840 processor, 2 GB memory, 32G eMMC, no WWAN support ,and the Windows 8.1 794299-501 Standard operating system (includes replacement thermal material) Intel Celeron N2840 processor, 2 GB memory, 32G eMMC, WWAN support, and the Windows 8.1 Standard 794300-501 operating system (includes replacement thermal material)
  • Page 51 Remove the thermal plate: Remove the six Phillips PM 2.0x3.0 screws (1) securing the thermal plate. Remove the thermal plate (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the thermal plate and the system board components each time the thermal plate is removed. Replacement thermal material is included with the system board spare part kits.
  • Page 52 Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Remove the system board (2) from the computer. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Display Assembly

    Display assembly NOTE: The display assembly is spared as a whole assembly and also is spared as subcomponents. Description Spare part number Display assembly (11.6 in [29.5 cm], AG, SVA, LED TouchScreen) with WLAN and WWAN support 794293-001 Display assembly (11.6 in [29.5 cm], AG, SVA, LED TouchScreen) with WLAN support 794294-001 Display assembly subcomponents Description...
  • Page 54 Disconnect the display cable (4) from the system board. Remove the two silver Phillips PM2.5×4.0 screws (1) and the two black Phillips PM2.5×5.0 screws (2) that secure the display assembly and bracket to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 55 Lift the computer and separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display hinge covers: Use a thin tool (1) to separate the snaps on the top hinge cover (2) and then rotate it off. Remove the four Phillips PM2.5×5.0 screws (3) that secure the bottom hinge cover to the display.
  • Page 56 Remove the bottom display hinge cover from the display (4). To remove the display enclosure: Remove the two screw covers (1). Remove the two Phillips PM2.5×4.0 screws (2) that secure the enclosure to the display. Pry from the side to separate the display enclosure from the display (3). To remove the webcam module: Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 57 NOTE: Before removing the webcam module, note the placement of the rubber gaskets on the webcam module. Lift the webcam module (1) enough to gain access to the cable. Disconnect the cable (2) from the module. To remove the proximity sensor board: Disconnect the cable (1) from the display.
  • Page 58 To remove the display cable: Release the display cable tape (1) holding the cable on the display bezel. Disconnect the end of the display cable (2) from the small connector at the bottom of the display panel. Disconnect the display cable (3) from the large connector on the bottom of the display panel. Remove the cable from clips (4) that secure it to the display enclosure.
  • Page 59 Lift the antennas (2) to remove them from the display. To remove the WLAN antenna: Remove the tape (1) securing the antenna. Lift the antenna (2) to remove it from the display. To remove the display hinges: Remove the four Phillips silver screws (1) from the left and right display hinges. Remove the two Phillips black screws (2) from the left and right display hinges.
  • Page 60 Remove the hinges (3). NOTE: The hinges are marked with an L for left and R for right. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 62: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 63: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 64: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 308 mm 12.13 in Depth 215.1 mm 8.47 in Height 21.9 mm 0.86 in Weight <1.5 kg <3.31 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C...

  • Page 65: Backup And Recovery

    Recovery from external media If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

  • Page 66: Using Windows Refresh Or Windows Reset

    Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer.

  • Page 67: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 68: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 69 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 70: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 71: Index

    6 hinge covers left side 4 display panel removing 49 right side 3 spare part number 18, 20 HP PC Hardware Diagnostics (UEFI) top 8 display panel kit downloading 57 computer spare part number 15, 47 using 57 major components 13...
  • Page 72 PCID label 12 jacks plastic parts, service rear feet audio-out (headphone)/audio-in considerations 22 removal 28 (microphone) 4 ports spare part number 28 network 3 HDMI 3 recovery 60 RJ-45 (network) 3 product description 2 refresh 60 USB 2.0 3, 4 removal/replacement USB 3.0 3 procedures 27...
  • Page 73 TouchPad buttons 8 removal 42 spare part number 15, 21 TouchPad zone, identifying 8 transporting guidelines 25 USB 2.0 ports, identifying 3, 4 USB 3.0 ports, identifying 3 USB board removing 32 spare part number 16, 20 USB/audio board spare part number 32 video, product description 1 volume button 5 webcam...

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