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HP Laptop User Manual

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  • Page 1 User Guide...
  • Page 2 Company under license. Intel, Celeron, be bound by the terms of the HP End User Not all features are available in all editions Centrino, and Pentium are trademarks of License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...
  • Page 5 Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select models only) ENWW...

  • Page 7: Table Of Contents

    Configuring a wireless router ................23 Protecting your WLAN ..................23 Connecting to a WLAN ..................24 Using HP Mobile Broadband (select models only) ............24 Using HP Mobile Connect (select models only) ..............25 Inserting and removing a SIM (select models only) ............25 Using GPS (select models only) ..................
  • Page 8 Connecting to a wired network ......................27 Connecting to a local area network (LAN) ................. 27 4 Navigating using the keyboard, touch gestures and pointing devices ............29 Using pointing devices ........................30 Setting pointing device preferences ................... 30 Using the pointing stick ...................... 30 Using the TouchPad and gestures ..................
  • Page 9 Connect displays to computers with AMD graphics (with an optional hub) ..47 Connect displays to computers with Intel graphics (with an optional hub) ..47 Connect displays to computers with Intel graphics (with a built-in hub) .... 48 Discovering and connecting Miracast-compatible wireless displays (select models only) ...........................
  • Page 10 Improving hard drive performance ..................70 Using Disk Defragmenter .................. 70 Using Disk Cleanup ................... 71 Using HP 3D DriveGuard (select models only) ..............71 Identifying HP 3D DriveGuard status ..............71 9 Security ................................73 Protecting the computer ........................73 Using passwords ..........................
  • Page 11 Using Windows operating system media (purchased separately) ........91 Using Windows Refresh or Windows Reset ..............92 Using HP Software Setup ....................92 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........... 93 Using Computer Setup ........................93 Starting Computer Setup ....................93 Navigating and selecting in Computer Setup ..............
  • Page 12 13 Support ............................... 101 Contacting support ........................... 101 Labels ............................... 102 14 Specifications .............................. 103 Input power ............................104 Operating environment ........................105 Appendix A Traveling with the computer ......................107 Appendix B Troubleshooting ..........................109 Troubleshooting resources ....................... 109 Resolving issues ..........................

  • Page 13: Welcome

    Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard.

  • Page 14: Finding Information

    ● Help to identify computer components ● HP Support Assistant Operating system information ● To access HP Support Assistant, from the Start Software, driver, and BIOS updates ● screen, select the HP Support Assistant app. Troubleshooting tools ● To access the latest user guide, go to How to access support http://www.hp.com/support, and select your country.
  • Page 15 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
  • Page 16 Chapter 1 Welcome ENWW...

  • Page 17: Getting To Know Your Computer

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 18 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 19 Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. RJ-45 (network) jack/lights Connects a network cable. Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. ● Docking connector Connects an optional docking device.

  • Page 20: Left

    Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
  • Page 21 Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Display

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 23: Top

    TouchPad Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.

  • Page 24: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components.
  • Page 25 Component Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is NOTE: On some models, the wireless light is amber when all wireless devices are off. Mute light Amber: Computer sound is off.

  • Page 26: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 27 Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 28: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the key.

  • Page 29: Bottom

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Service door release latch Releases the service door.
  • Page 30 Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

  • Page 31: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. NOTE: For more information about HP 3D DriveGuard, see...
  • Page 32 Chapter 2 Getting to know your computer ENWW...

  • Page 33: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 34: Using Operating System Controls

    From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 35: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from ● an Internet service provider A wireless router (2) (purchased separately) ●...

  • Page 36: Connecting To A Wlan

    HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a mobile network operator ), which in most cases is a cellular phone network service provider (called a network operator.

  • Page 37: Using Hp Mobile Connect (Select Models Only)

    To use HP Mobile Connect, your computer must have a SIM and the HP Mobile Connect App. For more information about HP Mobile Connect and where it is available, go to http://www.hp.com/go/mobileconnect.

  • Page 38: Using Gps (Select Models Only)

    See the image on the battery bay to determine which way the SIM card should be inserted into your computer. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer.

  • Page 39: Connecting To A Wired Network

    Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable.
  • Page 40 Chapter 3 Connecting to a network ENWW...

  • Page 41: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

  • Page 42: Using Pointing Devices

    Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options.

  • Page 43: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. ●...

  • Page 44: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●...

  • Page 45: 2-Finger Click

    2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected ●...

  • Page 46: Flicking (Select Models Only)

    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, ● down, left or right. Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps.

  • Page 47: Left-Edge Swipe

    Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. Swipe from the left edge of the TouchPad to switch between apps. ●...

  • Page 48: Using The Keyboard

    Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from...
  • Page 49 Hot key combination Description fn+f4 Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information on the computer using the external VGA video standard.

  • Page 50: Using Keypads

    Using keypads The computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the embedded numeric keypad Component Description Turns the embedded numeric keypad on and off when pressed in combination with the num lock key.

  • Page 51: Turning The Embedded Numeric Keypad On And Off

    Turning the embedded numeric keypad on and off Press fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
  • Page 52 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW...

  • Page 53: Multimedia

    For additional safety information, see the Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs.

  • Page 54: Connecting Headphones And Microphones

    Regulatory, Safety and headphones, earbuds, or a headset. For additional safety information, see the Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Checking audio functions on the computer NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
  • Page 55 Capturing and sharing video ● Streaming video with instant message software ● Taking still photos ● ENWW Webcam (select models only)

  • Page 56: Touch To Share (Select Models Only)

    Follow the on-screen instructions to accept the transfer. Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.

  • Page 57: Vga

    ● DisplayPort ● IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. NOTE: Getting to know your computer on page 5 for information about your computer's video ports.

  • Page 58: Displayport

    DisplayPort The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately).

  • Page 59: Discovering And Connecting Wired Displays Using Multistream Transport

    Discovering and connecting wired displays using MultiStream Transport MultiStream Transport (MST) allows you to connect multiple wired displays to your computer. You can connect in several ways, depending on the type of graphics controller installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer.

  • Page 60: Connect Displays To Computers With Intel Graphics (With A Built-In Hub)

    Point to the upper-right or lower-right corner of the Start screen to display the charms, click ▲ Devices, click Project, and then follow the on-screen instructions. – or – On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions. Chapter 5 Multimedia ENWW...

  • Page 61: Power Management

    Power management power button is used NOTE: A computer may have a power button or a power switch. The term throughout this guide to mean both types of power controls. Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 62: Setting Power Options

    Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. On models with a factory-sealed ● battery, press and hold the power button for at least 15 seconds. Setting power options Using power-saving states Sleep is enabled at the factory.

  • Page 63: Enabling And Exiting User-Initiated Hibernation

    Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options: From the Start screen, type power options, and then select Power Options. In the left pane, click Choose what the power button does. Click Change Settings that are currently unavailable.

  • Page 64: Using Battery Power

    Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check tool to test battery performance ●...

  • Page 65: Using Battery Check

    Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. To run Battery Check: Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly.

  • Page 66: Resolving A Low Battery Level

    ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 67: Removing A Battery

    Insert the battery (1) into the battery bay at an angle and then press down on the battery (2) until it is fully seated. The battery release latch (3) automatically locks the battery into place. Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 68: Conserving Battery Power

    Remove the battery from the computer (3). Conserving battery power From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options. ● Turn off wireless and LAN connections and exit modem applications when you are not using ●...

  • Page 69: Disposing Of A User-Replaceable Battery (Select Models Only)

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 70: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: The computer does not turn on. ● The display does not turn on. ● The power lights are off. ●...

  • Page 71: External Cards And Devices

    External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. Inserting a memory card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card.

  • Page 72: Removing A Memory Card

    A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 73: Inserting A Smart Card

    Inserting a smart card Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card Grasp the edge of the smart card, and then pull it out of the smart card reader.

  • Page 74: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. ▲ NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 75: Using Optional External Drives

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: 1.44-megabyte diskette drive...
  • Page 76 Chapter 7 External cards and devices ENWW...

  • Page 77: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow ●...

  • Page 78: Using Hard Drives

    SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes. NOTE: HP does not support SRT with self-encrypting drives (SEDs). Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, hard drive, and other components.

  • Page 79: Replacing The Service Door

    Slide the service door toward the front of the computer (4) and lift (5) to remove the service door. Replacing the service door Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other components. Tilt down the service door to align the front edge of the service door near the front edge of the computer (1).

  • Page 80: Replacing Or Upgrading The Hard Drive

    With the service door release latch toward you, slide the service door release latch (3) to the right, and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the left to lock the service door (5). NOTE: If you do not want to use the optional screw, it is stored inside the service door.

  • Page 81: Installing A Hard Drive

    Loosen the 4 hard drive screws (1). Pull the hard drive tab (2) to disconnect the hard drive. Lift the hard drive (3) out of the hard drive bay. Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: Insert the hard drive into the hard drive bay at an angle (1).

  • Page 82: Improving Hard Drive Performance

    You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 83: Using Disk Cleanup

    ● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.
  • Page 84 Chapter 8 Drives ENWW...

  • Page 85: Security

    Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*...

  • Page 86: Using Passwords

    Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Chapter 9 Security...

  • Page 87: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 88: Entering A Bios Administrator Password

    Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 89: Setting A Drivelock Password

    drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords. NOTE: A BIOS Administrator password must be set before you can access the DriveLock features. To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup.

  • Page 90: Entering A Drivelock Password

    Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).

  • Page 91: Using Computer Setup Automatic Drivelock

    Enter the BIOS Administrator password, and then press enter. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. Use a pointing device or the arrow keys to select Disable protection.

  • Page 92: Using Antivirus Software

    Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 93: Installing Critical Security Updates

    HP Client Security software is preinstalled on computer models. This software can be accessed through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.

  • Page 94: Using The Fingerprint Reader (Select Models Only)

    Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help.

  • Page 95: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed.
  • Page 96 Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 97: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 98: Cleaning Procedures

    CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

  • Page 99: Updating Programs And Drivers

    SoftPaq Download Manager. To download SoftPaqs: From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq ▲ Download Manager. Follow the instructions to download SoftPaqs.
  • Page 100 Chapter 10 Maintenance ENWW...

  • Page 101: 11 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 102: Using The Windows Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 103: Using Windows Operating System Media (Purchased Separately)

    Worldwide Telephone Numbers To order a Windows operating system DVD, contact support. See the booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 104: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 105: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

  • Page 106: Restoring Factory Settings In Computer Setup

    Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 107: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.
  • Page 108 Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 109: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 110: Dynamically Choosing A Boot Device Using The F9 Prompt

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 111: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 112: Using Hp Sure Start (Select Models Only)

    Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 113: 13 Support

    13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: Chat online with an HP technician.

  • Page 114: Labels

    Digital Product Key electronically installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP- approved recovery methods. Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 115: 14 Specifications

    14 Specifications Input power ● Operating environment ● ENWW...

  • Page 116: Input Power

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 117: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m...
  • Page 118 106 Chapter 14 Specifications ENWW...

  • Page 119: Appendix A Traveling With The Computer

    If you are shipping the computer or a drive, use suitable protective packaging and label the ● package “FRAGILE.” If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an ● 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.
  • Page 120 Check the computer-related customs regulations for each country or region on your ◦ itinerary. Check the power cord and adapter requirements for each location in which you plan to use ◦ the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.

  • Page 121: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. If the computer is plugged into an external power source other than an AC outlet, plug the ●...

  • Page 122: The Computer Screen Is Blank

    The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is ●...

  • Page 123: An External Device Is Not Working

    An external device is not working Follow these suggestions if an external device does not function as expected: Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ●...

  • Page 124: A Movie Is Not Visible On An External Display

    The playback window in the multimedia program may close. To return to playing the disc, ◦ click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. A movie is not visible on an external display If both the computer display and an external display are turned on, press fn+f4...

  • Page 125: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface ● of the component. If you remove a component, place it in an electrostatic-safe container. ● If you need more information about static electricity or assistance with component removal or installation, contact HP support. ENWW...
  • Page 126 114 Appendix C Electrostatic discharge ENWW...

  • Page 127: Index

    Index Symbols/Numerics downloading an update 95 2-finger pinch zoom TouchPad updating 95 Disk Cleanup software 71 gesture 32 Bluetooth device 21, 26 Disk Defragmenter software 70 Bluetooth label 102 display image, switching 37 buttons DisplayPort, connecting 46 AC adapter, testing 58 left pointing stick 11 DisplayPort, identifying 5, 6 AC adapter/battery light 19...
  • Page 128 109 wireless 13, 19 lights, hard drive 71 hard drive low battery level 53 external 63 jacks HP 3D DriveGuard 71 audio-in (microphone) 5, 6 installing 69 audio-out (headphone) 5, 6 maintenance removing 68 network 6, 7 Disk Cleanup 71...
  • Page 129 DriveLock 76 serial number 102 rotating 33 user 74 serial number, computer 102 scrolling 32 pointing devices, setting service door release latch 17 TouchPad light, identifying 12 preferences 30 service door release lock, TouchPad zone pointing stick 11 identifying 17 identifying 11 ports setting password protection on...
  • Page 130 Windows key, identifying 16 Windows operating system DVD wireless antennas, identifying 10 wireless button 21 wireless certification label 102 wireless controls button 21 operating system 21 wireless light 13, 19, 21 wireless network (WLAN) connecting 24 corporate WLAN connection equipment needed 23 functional range 24 public WLAN connection 24 security 23...

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