HP Stream Series Maintenance And Service Manual
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HP Stream Series Maintenance And Service Manual

HP Stream Series Maintenance And Service Manual

Model numbers 11-d000 through 11-d099
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HP Stream Notebook PC
(model numbers 11-d000 through 11-d099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream Series

  • Page 1 HP Stream Notebook PC (model numbers 11-d000 through 11-d099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Finding your hardware and software information ....................3 Locating hardware ..........................3 Locating software ..........................3 Display ................................... 4 Buttons ................................... 5 Keys ..................................6 Lights ..................................7 TouchPad ................................
  • Page 6 System board ............................ 43 Speakers ............................45 Display assembly ..........................46 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............55 Starting Setup Utility (BIOS) ..........................55 Updating the BIOS ..............................55 Determining the BIOS version ......................55 Downloading a BIOS update ......................

  • Page 7: Product Description

    DVD±RW SuperMulti Double-Layer Drive (9.5mm tray load, SATA, external USB optical drive) Audio and video HP TrueVision HD slim webcam, 1280×720 by 30 frames per second; fixed (no tilt), with activity LED Dual digital microphone with appropriate echo-cancellation, noise-suppression software...
  • Page 8 Category Description ● Ports (continued) RJ-45 (Ethernet) ● USB: one USB 3.0 port, 2 USB 2.0 ports Keyboard/pointing devices 97%-size, textured, island-style, keyboard Touchpad requirements: Multitouch gestures enabled Taps enabled as default Support for Microsoft® Windows® 8 Modern trackpad gestures Power requirements Support for a 3-cell, 37-WHr, 3.25-AHr battery Support for a 65-W or 45-W AC adapter with a 1.0-M power cord...

  • Page 9: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 10: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that apply to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 11: Buttons

    Buttons Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.

  • Page 12: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, or on select models, the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 13: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 14: Touchpad

    TouchPad Item Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge- swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 15: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter.

  • Page 16: Right Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Bottom

    Bottom Item Component Description Speakers (2) Produce sound. Bottom...

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the service tag information The product name (1), serial number (2), product number (3), warranty information (4), and model number (5) are located on the bottom of the computer.

  • Page 19: Computer Major Components

    Computer major components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page TouchPad (includes cable and double-sided adhesive): In horizon blue finish 792905-001 Computer major components...
  • Page 20 Item Component Spare part number In orchid magenta finish 797210-001 Keyboard/top cover (includes cable): In horizon blue finish: For use in Belgium 792906-A41 For use in Bulgaria 792906-261 For use in Canada 792906-DB1 For use in the Czech Republic and Slovakia 792906-FL1 For use in Denmark, Finland, and Norway 792906-DH1...
  • Page 21 792895-001 Heat sink (includes replacement thermal material) 792910-001 Battery (3-cell, 37-WHr, 3.25-AHr, Li-ion; includes cable) 787521-005 HP hs3110 HSPA+ Mobile Broadband Module 748599-005 WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter...
  • Page 22 Item Component Spare part number (10) System board equipped with a graphics subsystem with UMA memory, 2.0-GB of system memory, and 32-GB of eMMC primary storage (includes replacement thermal material): Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core 792897-501 processor (1333-MHz FSB, 1.0-MB L2 cache, 4.5 W) and the Windows 8 operating system Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core...

  • Page 23: Display Assembly Subcomponents

    Display assembly subcomponents Item Description Spare part number Display bezel: In horizon blue finish 792890-001 In orchid magenta finish 792981-001 Webcam/microphone module (includes double-sided adhesive) 795114-001 Display panel (11.6-in, AG [1366×768], HD, SVA, WLED) 792896-001 Display Hinge Kit 792893-001 Display panel cable (includes webcamera/microphone module cable) 792892-001 Display assembly subcomponents...

  • Page 24: Miscellaneous Parts

    In orchid magenta finish 792885-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001 HP HDMI-to-VGA adapter 701943-001 HP USB external DVD-RW Drive 747080-001 Power cord (3-pin, 1.0-meter, black):...

  • Page 25: Sequential Part Number Listing

    Spare part number Description 539614-001 RJ45-to-USB adapter 701943-001 HDMI-to-VGA adapter 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 741727-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 747080-001 HP USB external DVD-RW Drive 748599-005 HP hs3110 HSPA+ Mobile Broadband Module 753077-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter...
  • Page 26 Spare part number Description 792891-001 Display bezel in orchid magenta finish 792892-001 Display panel cable 792893-001 Display Hinge Kit (includes left and right display hinges) 792894-001 Connector board for use only on computer models equipped with WWAN capability (includes cable, SD Card Reader slot, SIM card slot, WWAN slot, and double-sided adhesive) 792895-001 Power button board (includes cable and double-sided adhesive) 792896-001...
  • Page 27 Spare part number Description 792906-A41 Keyboard/top cover in horizon blue finish for use in Belgium (includes keyboard cable) 792906-AB1 Keyboard/top cover in horizon blue finish for use in Taiwan (includes keyboard cable) 792906-AD1 Keyboard/top cover in horizon blue finish for use in South Korea (includes keyboard cable) 792906-B31 Keyboard/top cover in horizon blue finish for use in the Netherlands (includes keyboard cable) 792906-BA1...
  • Page 28 Spare part number Description 793836-B31 Keyboard/top cover in horizon blue finish for use in the Netherlands (includes keyboard cable) 793836-BA1 Keyboard/top cover in horizon blue finish for use in the Slovenia (includes keyboard cable) 793836-BB1 Keyboard/top cover in horizon blue finish for use in Israel (includes keyboard cable) 793836-BG1 Keyboard/top cover in horizon blue finish for use in Switzerland (includes keyboard cable) 793836-DB1...

  • Page 29: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 32: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 33 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 34: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 35 Description Spare part number Description Spare part number For use in the Czech Republic 793836-FL1 For use in Saudi Arabia 793836-171 and Slovakia For use in Denmark, Finland, 793836-DH1 For use in Slovenia 793836-BA1 and Norway For use in France 793836-051 For use in South Korea 793836-AD1...
  • Page 36 Remove the two rubber screw covers (2). NOTE: The rubber feet and screw covers are included in the Rubber Kit, spare part number 792911-001. Remove the eleven Phillips PM1.9×5.6 screws that secure the keyboard/top cover to the base enclosure. Turn the computer right side up with the front toward you. Open the computer as far as it will open.
  • Page 37 Release the zero insertion force (ZIF) connector (4) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. Release the ZIF connector (5) to which the power button board cable is attached, and then disconnect the power button board cable from the system board.
  • Page 38 Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...

  • Page 39: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes the cable and double-sided adhesive. Description Spare part number In horizon blue finish 792905-001 In orchid magenta finish 797210-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 792910-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 41: Power Button Board

    Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 792895-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Battery

    Battery Description Spare part number Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 43: Wwan Module

    WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 748599-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 44 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve should be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 45: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 753077-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 46 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve should be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 47: Connector Board

    Connector board Description Spare part number For use only on computer models equipped with WWAN capability (includes cable, SD Card Reader slot, 792894-001 SIM card slot, WWAN slot, and double-sided adhesive) For use only on computer models not equipped with WWAN capability (includes cable, SD Card Reader 795899-001 slot, and double-sided adhesive) Before removing the connector board, follow these steps:...

  • Page 48: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 787922-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 49: System Board

    System board NOTE: The system board is equipped with a graphics subsystem with UMA memory, 2.0-GB of system memory, and 32-GB of eMMC primary storage and includes replacement thermal material. Description Spare part number Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1333- 792897-501 MHz FSB, 1.0-MB L2 cache, 4.5 W) and the Windows 8 operating system Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1333-...
  • Page 50 Disconnect the speaker cable (4) from the system board. Remove the power light diffuser (1). Remove the six Philllips PM1.9×3.3 screws (2) that secure the system board to the base enclosure. Lift the left side of the system board (3) until it rests at an angle. Remove the system board (4) by sliding it up and to the left at an angle.

  • Page 51: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 792913-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 52: Display Assembly

    Display assembly Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 53 NOTE: The display bezel screw covers are included in the Rubber Kit, spare part number 792911-001. Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the display panel to the display enclosure. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 54 If it is necessary to replace the webcam/microphone module: Remove the display bezel. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) Remove the webcam/microphone module.
  • Page 55 If it is necessary to replace the display panel: Remove the display bezel. Remove the four Phillips PM1.9×3.3 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 56 Remove the display panel (3). The display panel is available using spare part number 792896-001. If it is necessary to replace the display panel cable: Remove the display panel. Disconnect the display panel cable from the webcam/microphone module. Release the display panel cable from the retention clips (1) and routing channel built into the top edge and left side of the display enclosure.
  • Page 57 Remove the display panel cable (2). The display panel cable is available using spare part number 792892-001 and includes the webcam/microphone module cable. If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Remove the following screws that secure the display hinges to the display enclosure: (1) Four Phillips PM2.4×3.6 broad head screws (2) Two Phillips PM1.9×3.3 screws...
  • Page 58 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 792893-001. If it is necessary to replace the WWAN antenna: Remove the display bezel. Remove the display panel. Remove the display hinges. Detach the WWAN antenna transceivers (1) from the display enclosure.
  • Page 59 Release the WWAN antenna cables (2) from the retention clips built into the top edge and right side of the display enclosure. Remove the WWAN antenna. The WWAN antenna is available using spare part number 792883-001. If it is necessary to replace the WLAN antenna: Remove the display bezel.
  • Page 60 Release the WLAN antenna cables (2) from the retention clips built into the top edge and right side of the display enclosure. Remove the WLAN antenna. The WLAN antenna is available using spare part number 792882-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures...

  • Page 61: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 62: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 63: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 64: Specifications

    Specifications Metric U.S. Computer dimensions Width 30. cm 11.8 in Depth 20.6 cm 8.1 in Height 2.0 cm 0.8 in Weight 1.3 kg 2.8 lbs Operating voltage and current: 19.5 V dc@ 2.31 A – 45 W 19.5 V dc@ 3.33 A – 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

  • Page 65: Backing Up, Restoring, And Recovering

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 66: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 67: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 68: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 69 Country/region Accredited agency Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States Requirements for specific countries and regions...

  • Page 70: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 71: Index

    51 button components 5 display panel spare part number 17, 20, 52 buttons product description 1 HP HDMI-to-VGA adapter, spare part power 5 removal 49 number 18 TouchPad 8 spare part number 17, 20, 50 HP PC Hardware Diagnostics (UEFI)
  • Page 72 61 internal display switch 4 packaging guidelines 26 system 60 plastic parts, service USB flash drive 61 considerations 23 using HP Recovery media 59 jacks ports recovery media audio-in 10 HDMI 10 creating 59 audio-out 10 product description 1...
  • Page 73 TouchPad components 8 TouchPad zone 8 transporting guidelines 26 USB ports 10 video, product description 1 webcam light 4 webcam, location 4 webcam/microphone module removal 48 spare part number 17, 22, 48 Windows File History 60 restoring files 60 system restore point 59 Windows key 6 wireless antenna location 4...

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