Samsung Smart TV E-Manual page 202

The Problem
The TV image does not
look as good as it did
in the store.
The picture is distorted.
The colour is wrong or
missing.
The colour is poor or
the picture is not bright
enough.
There is a dotted line
on the edge of the
screen.
The picture is black
and white.
The colour is wrong or
missing.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
●
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●
Terrestrial/Cable Aerial Connection: Try HD channels after running
the Auto Tuning function.
Adjust the cable/satellite box's video output resolution to 1080i or 720p.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programmes and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue
with the TV.
Mobile phones used close to the TV (within 1 m) may cause noise in analogue and
digital channels.
If you're using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
Go to the Picture menu and then adjust the
and Colour settings.
See if Energy Saving (System
Try resetting the picture.
If the Picture Size has been set to
Change the cable/satellite box resolution.
Make sure to properly connect any external device to the TV properly.
If you are using a Component connection, make sure that the Component cables
are connected to the correct jacks. Incorrect or loose connections may cause
colour problems or a blank screen.
Try this!
Picture
> Eco Sensor > Energy
(Picture > Reset Picture)
Screen Fit, change the setting to 16:9.
Mode, Brightness, Sharpness,
Saving) has been enabled.