HP 15 Notebook PC Maintenance And Service Manual
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HP 15 Notebook PC Maintenance And Service Manual

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Summary of Contents for HP 15 Notebook PC

  • Page 1 HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Front ..................................6 Right side ................................6 Left side ................................. 7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Button ..............................10 Keys ..............................
  • Page 6 RTC battery ............................75 Memory module ..........................76 Display assembly ..........................77 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ..........85 Starting Setup Utility (BIOS) ..........................85 Updating the BIOS ..............................85 Determining the BIOS version ......................85 Downloading a BIOS update ......................
  • Page 7 Using HP PC Hardware Diagnostics (UEFI) ......................91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........92 9 Specifications ............................. 93 Computer specifications ............................93 39.6-cm (15.6-in) display specifications ......................94 Hard drive specifications ............................. 95 DVD±RW SuperMulti DL Drive specifications ...................... 96 10 Backing up, restoring, and recovering in Windows 8.1 ..................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Processors 5th generation Intel Core processors: Intel Core i7-5500U processor (2.4 GHz, SC turbo up to 3.0 GHz, 4-MB L2 cache, 1600-MHz DDR3L) Intel Core i5-5200U processor (2.2 GHz, SC turbo up to 2.7 GHz, 3-MB L2 cache, 1600-MHz DDR3L)
  • Page 10 Intel HD Graphics 4000 (3rd generation Intel processors) Intel HD Graphics (Intel Bay Trail-M processors) External graphics: Nvidia 820M N15V-GM 1 GB VRAM Nvidia 820M N15V-GM 2 GB VRAM (HP 15/Compaq 15 only) GPU power management enabled at launch Support DX11 Support dynamic switching...
  • Page 11 Audio/video Single digital microphone HD audio, dual speakers HP TrueVision HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) HP Webcam (fixed, no tilt with activity LED, 640×480 by 24 frames per second) Ethernet Integrated 10/100 network interface card (NIC)
  • Page 12 Category Description AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China 1 meter power cord 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system...

  • Page 13: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 14: Front

    Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 15: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Top

    Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). (10) Hard drive light Blinking white: The hard drive is being accessed. ● (11) Power light On: The computer is on. ●...

  • Page 17: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Button

    Button Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the spacebaror the key. Windows key (Windows 8.1) Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 20: Bottom

    Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay.
  • Page 22 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 749658-DB1 For use in Denmark, Finland, and Norway 749658-DH1 For use in the Czech Republic and Slovakia 749658-FL1 Top cover (includes touchpad) Black HP 15 models 749639-001 Purple HP 15 models 775088-001 Black HP 15 models 768276-001 Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Red HP 15 models 760958-001 White HP 15 models 760959-001 Blue HP 15 models 760960-001 Silver HP 15 models 760961-001 Gray Compaq 15 models 749640-001 Power button board (includes cable) 749650-001 Touchpad button board (includes bracket)
  • Page 26 Item Component Spare part number ● Intel Pentium N3530 processor and UMA graphics 764103-xxx ● Intel Pentium N3540 processor and UMA graphics 788287-xxx ● Intel Pentium N3540 processor and 1 GB of discrete graphics 788290-xxx ● Intel Core i3-3217U processor and 2 GB of discrete graphics 760969-xxx ●...
  • Page 27 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001 (17) Base enclosure For use in defeatured HP 15 and Compaq 15 models 749643-001 For use in full-featured HP 15 and Compaq 15 models 775087-001 (18) Optical drive (DVD+/-RW Double-Layer SuperMulti)

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes Mylar screw covers): For use with HP models 749644-001 For use with Compaq models 749645-001 Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen 749646-001 Touch screen...
  • Page 29 For use in models with a touch screen 774166-001 Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) Non-touch screen for use in all models 750635-001 Touch screen, for use in HP 15 models 764877-001 Touch screen, for use in Compaq 15 models 764876-001 Display enclosure:...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Component Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001 Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-inch 778192-005 750-GB, 5400-rpm, 2.5-inch 778190-005 500-GB, 5400-rpm, 7-mm 778186-005 Hard drive bracket 749648-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 749656-001 Left cover Right cover Rubber Kit Component Spare part number Rubber Kit, includes: 749652-001 Front feet Rear feet Plastics Kit...

  • Page 32: Miscellaneous Parts

    Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001 65-W, non-PFC, 4.5 mm (for use in all countries and regions except for the People’s Republic of China...

  • Page 33: Sequential Part Number Listing

    65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 740715-001 4-cell, 41-Whr, 2.8-Ah Li-ion battery 741727-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s Republic of China and India) 746641-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery...
  • Page 34 Spare part Description number 749658-001 Keyboard for use in the United States 749658-031 Keyboard for use in the United Kingdom 749658-041 Keyboard for use in Germany 749658-051 Keyboard for use in France 749658-061 Keyboard for use in Italy 749658-071 Keyboard for use in Spain 749658-131 Keyboard for use in Portugal 749658-141...
  • Page 35 Spare part Description number 755530-031 Power cord for use in Intel models in the United Kingdom and Singapore (3-pin, black, 1.00-m) 755530-061 Power cord for use in Intel models in Italy (3-pin, black, 1.00-m) 755530-081 Power cord for use in Intel models in Denmark (3-pin, black, 1.00-m) 755530-111 Power cord for use in Intel models in Switzerland (3-pin, black, 1.00-m) 755530-201...
  • Page 36 Heat sink for use in models with discrete graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U 759981-001 RTC battery 760958-001 Top cover for use in red HP 15 models (includes touchpad) 760959-001 Top cover for use in white HP 15 models (includes touchpad) 760960-001...
  • Page 37 Spare part Description number 764103-001 System board with Intel Pentium N3530 processor and UMA graphics memory for use in models without Windows 8.1 764103-501 System board with Intel Pentium N3530 processor and UMA graphics memory for use in models with Windows 8.1 Standard 764103-601 System board with Intel Pentium N3530 processor and UMA graphics memory for use in models with Windows 8.1...
  • Page 38 Heat sink for use in models with Intel i3-3217U processors and discrete graphics 767539-001 Heat sink for use in models with Intel i3-3217U processors and UMA graphics 768276-001 Top cover for use in sparkling black HP 15 models (includes touchpad) 774163-001 Antennas for use in models with a touch screen 774164-001...
  • Page 39 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 778192-005 1-TB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 779336-001 Display enclosure for use in purple HP 15 models 779411-001 Display enclosure for use in purple Compaq 15 models 779467-001 System board with Intel Core i3-4030U processor and UMA graphics memory for use in non-touch screen models without Windows 8.1...
  • Page 40 Spare part Description number 779469-001 System board with Intel Core i3-4030U processor and 2 GB of discrete graphics memory for use in models without Windows 8.1 779469-501 System board with Intel Core i3-4030U processor and 2 GB of discrete graphics memory for use in models with Windows 8.1 Standard 779469-601 System board with Intel Core i3-4030U processor and 2 GB of discrete graphics memory for use in models with...
  • Page 41 Spare part Description number 788290-001 System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non-touch screen models without Windows 8.1 788290-501 System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non-touch screen models with Windows 8.1 Standard 788290-601 System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non-touch screen...
  • Page 42 Spare part Description number 790670-501 System board with Intel Core i3-5005U processor and 2 GB of discrete graphics memory for use in non-touch screen models with Windows 8.1 Standard 790670-601 System board with Intel Core i3-5005U processor and 2 GB of discrete graphics memory for use in non-touch screen models with Windows 8.1 Professional 790671-001 System board with Intel Core i5-5200U processor and 1 GB of discrete graphics memory for use in non-touch screen...
  • Page 43 Spare part Description number 795814-601 System board with Intel Core i7-5500U processor and 2 GB of discrete graphics memory for use in non-touch screen models with Windows 8.1 Professional 795815-001 System board with Intel Core i7-5500U processor and UMA graphics memory for use in non-touch screen models without Windows 8.1 795815-501 System board with Intel Core i7-5500U processor and UMA graphics memory for use in non-touch screen models with...
  • Page 44 Chapter 3 Illustrated parts catalog...

  • Page 45: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 46: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 48 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 49: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 50 Remove the battery from the computer (3). Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 750636-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 52 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Keyboard

    Keyboard Description Spare part number Keyboard for use in the United States 749658-001 Keyboard for use in the United Kingdom 749658-031 Keyboard for use in Germany 749658-041 Keyboard for use in France 749658-051 Keyboard for use in Italy 749658-061 Keyboard for use in Spain 749658-071 Keyboard for use in Portugal 749658-131...
  • Page 54 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 41). To remove the keyboard: Position the computer upside down with the front toward you. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer.
  • Page 55 Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures...
  • Page 56 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 57: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 58 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 59 Disconnect the cable (2) from the module. To remove the display panel: Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1).
  • Page 60 On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.

  • Page 61: Top Cover

    NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Top cover for use in black HP 15 models (includes touchpad) 749639-001 Top cover for use in purple HP 15 models (includes touchpad) 775088-001 Top cover for use in black HP 15 models (includes touchpad)
  • Page 62 Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4). Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. Position the computer upright with the front toward you. Disconnect the power button board cable (1) and the touchpad button board cable (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63 Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 64: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 749650-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket) 749651-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 1-TB, 5400-rpm, 2.5-inch 778192-005 750 GB, 5400 rpm, 2.5 inch 778190-005 500-GB, 5400-rpm, 7-mm 778186-005 Hard drive bracket 749648-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 68 To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Wlan Module

    WLAN module Description Spare part number Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-005 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 70 NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Fan

    NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 72 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 749647-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes processor and replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional Touch screen models: ●...
  • Page 75 Description Spare part number ● Intel Core i3-4010U processor and 1 GB of discrete graphics 759876-xxx ● Intel Core i3-4010U processor and 2 GB of discrete graphics 759877-xxx ● Intel Core i3-4030U processor and UMA graphics 779467-xxx ● Intel Core i3-4030U processor and 1 GB of discrete graphics 779468-xxx ●...
  • Page 76 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ● Heat sink assembly (see Heat sink assembly on page To remove the system board: Position the computer upright, and then disconnect the following cables from the system board: (1): Power connector cable...
  • Page 77 Lift the right side of the system board (1), and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure (2). NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board. Flip the system board upside down to gain access to the speaker connector (1).

  • Page 78: Usb Board

    USB board Description Spare part number USB board (includes cable) 749649-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 79: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 749653-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Heat Sink Assembly

    Reverse this procedure to install the speakers. Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with UMA graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U 759880-001 Heat sink for use in models with discrete graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U 759881-001...
  • Page 81 Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: Component replacement procedures...
  • Page 82 ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly.

  • Page 83: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 84: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Display Assembly

    Description Spare part number Raw display panel Non-touch screen for use in all models 750635-001 Touch screen for use in HP 15 models 764877-001 Touch screen for use in Compaq 15 models 764876-001 Antennas For use in models without a touch screen (includes wireless antenna cables and transceivers)
  • Page 86 Description Spare part number Gray HP 15 models 760963-001 Red HP 15 models 760964-001 White HP 15 models 760965-001 Blue HP 15 models 760966-001 Silver HP 15 models 760967-001 Gray Compaq 15 models 749642-001 Purple HP 15 models 775089-001 Black Compaq 15 models...
  • Page 87 Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) and one Phillips PM2.5×3.5 screw (2) (on the right hinge) that secures the display assembly to the computer.
  • Page 88 Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Remove the webcam/microphone module (2).
  • Page 89 NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
  • Page 90 Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 91 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
  • Page 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 94: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 95: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...
  • Page 96 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 97: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 98: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 99: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 100: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 101: Specifications

    Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 25.9 cm 10.2 in Width 37.8 cm 14.88 in Height 2.53 cm 1.00 in Weight 2190 g 4.83 lb 3 cell battery 2230 g 4.92 lb 4 cell battery Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A –...

  • Page 102: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 103: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 92.0 g Interface type SATA SATA SATA...

  • Page 104: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 105: Backing Up, Restoring, And Recovering In Windows 8.1

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 106: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 107: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 108: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 109: 11 Backup And Recovery In Suse Linux

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
  • Page 110 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.

  • Page 111: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 112: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 113 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 114 106 Chapter 12 Power cord set requirements...

  • Page 115: 13 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 116 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 117 Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 118 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel upright. Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. 110 Chapter 13 Recycling...
  • Page 119 Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel.
  • Page 120 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. 112 Chapter 13 Recycling...

  • Page 121: Index

    38 Bluetooth label 14 spare part number 25 product description 2 boot order display cable removing 59 changing HP Recovery Manager illustrated 20 spare part number 31 removing 81 specifications 95 bottom 14 spare part number 25, 30 Hard drive bracket...
  • Page 122 Plastics Kit removing 51, 80, 81 illustrated 23 illustrated 23 spare part number 25, 30 legacy support, USB 89 spare part number 25 HP PC Hardware Diagnostics (UEFI) lights pointing device 3 downloading 87, 92 AC adapter 7 ports using 86...
  • Page 123 20 system 99 computer 93 removing 50, 80 USB flash drive 100 display 94 spare part number 25 using HP Recovery media 98 DVD±RW SuperMulti DL Drive 96 Windows recovery media hard drive 95 File History 98 creating 97...
  • Page 124 116 Index...

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