Accu-Chek Compact User Manual page 55

DISPLAY CAUSE
The blood sugar result may be
below the low end of the meter's
reading range.
The computer
a. An error occurred while data
displays a down-
was being downloaded.
load-related error
message and the
b. A bright light source is too
Accu-Chek
close to the download cable
Compact ™ meter
or the meter.
is turned off or the
c. Positioning and distance from
download symbols
the infrared (IR) cable is not
do not appear.
correct.
d. A computer software error
occurred.
The meter is defective.
104
ACTION
See Understanding Your Test Results on page 64 for
more information.
a. Download the data again and ensure that the meter
is in download mode before initiating the software (see
page 82, Transferring Data ).
b. Move the light source.
c. Move the two units to within four inches (10 cm).
Make sure the two IR transmission windows are
correctly positioned.
d. Read the manual for the download software and
check that it is correctly installed.
Call Accu-Chek Customer Care
105
at 1-800-858-8072.
SM