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HP Laptop User Manual

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Summary of Contents for HP Laptop

  • Page 1 User Guide...
  • Page 2 Hewlett-Packard bound by the terms of the HP End User License Not all features are available in all editions of Company under license. Intel, Celeron, and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select models only)

  • Page 7: Table Of Contents

    Table of contents 1 Starting right ..............................1 Visit the HP Apps Store ............................1 Best practices ................................. 1 More HP resources ..............................2 2 Getting to know your computer ........................4 Locating hardware ..............................4 Locating software ..............................4 Identifying components ............................
  • Page 8 Discovering and connecting to Miracast-compatible wireless displays (select Intel models only) ..............................18 5 Navigating the screen ..........................19 Using the TouchPad and touch screen gestures ....................19 Tap ..............................19 Two-finger scroll ..........................20 Two-finger pinch zoom ........................20 Two-finger click ..........................
  • Page 9 Downloading a BIOS update ......................40 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 41 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............41 11 Backing up, restoring, and recovering ......................43 Creating recovery media and backups ........................ 43 Creating HP Recovery media (select models only) ................
  • Page 10 Removing the HP Recovery partition (select models only) ........... 47 12 Specifications ............................48 Input power ................................48 Operating environment ............................48 13 Electrostatic Discharge ..........................49 Index ................................50...

  • Page 11: Starting Right

    The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.

  • Page 12: More Hp Resources

    Search window, select Help and Support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ● Worldwide support Online chat with an HP technician ● To get support in your language, go to Support telephone numbers http://welcome.hp.com/country/us/en/ ● HP service center locations wwcontact_us.html.
  • Page 13 *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/...

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. ‒ or – From the Windows desktop, right-click the Start button, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column.

  • Page 15: Identifying Components

    To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
  • Page 16 ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
  • Page 17 Description NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 2). Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.
  • Page 18 To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 19: Using The Action Keys

    Using the action keys Depending on the model, your computer may have the function key features as described in this table. An action key performs an assigned function. The icon on each of the action keys illustrates the assigned function for that key. To use an action key function, press and hold the key.
  • Page 20 Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 21: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

  • Page 22: Connecting To A Wlan

    From the Start screen, type control panel, and then select Control Panel. ‒ or – From the Windows desktop, right-click the Start button, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, see the information provided in Help and Support. ▲...

  • Page 23: Sharing Data And Drives And Accessing Software

    ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network—LAN (select models only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.
  • Page 24 NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared. Chapter 3 Connecting to a network...

  • Page 25: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.

  • Page 26: Using Video

    Using Beats Audio (select models only) Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. You can experience Beats Audio through the computer's internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack. Accessing Beats Audio Control Panel Use Beats Audio Control Panel to view and manually control audio and bass settings.
  • Page 27 Connect the other end of the cable to the high-definition TV or monitor. Press to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ●...
  • Page 28 Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices, click Project, and then follow the on-screen instructions. – or – From the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions. Discovering and connecting to Miracast-compatible wireless displays (select Intel...

  • Page 29: Navigating The Screen

    Navigating the screen To quickly return to the Start screen, press the Windows key on a keyboard or the Windows button on a tablet. You can navigate the computer screen in the following ways: ● Touch gestures ● Keyboard and optional mouse (purchased separately) NOTE: An external USB mouse (purchased separately) can be connected to a USB ports on the computer.

  • Page 30: Two-Finger Scroll

    Two-finger scroll Use the two-finger scroll gesture to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text.

  • Page 31: Right-Edge Swipe

    NOTE: The two-finger click performs the same function as right-clicking with the mouse. ● Place two fingers on the TouchPad zone and press down to open the options menu for the selected object. Right-edge swipe Use the right-edge swipe to reveal the charms, which let you search, share, start apps, access devices, or change settings.

  • Page 32: Top-Edge Swipe And Bottom-Edge Swipe

    Top-edge swipe and bottom-edge swipe Use the top-edge swipe or bottom-edge swipe to display command options that allow you to customize an open app. IMPORTANT: When an app is open, the top-edge swipe varies depending on the app. ● Gently swipe your finger from the top edge or the bottom edge to reveal the app command options. One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

  • Page 33: Using A Keyboard And Optional Mouse

    Using a keyboard and optional mouse A keyboard and optional external mouse allow you to type, select items, scroll, and perform similar functions as you do touch gestures. For details, refer to Getting to know your computer on page TIP: The Windows key on a keyboard or the Windows button on a tablet allow you to quickly...

  • Page 34: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Initiating and exiting Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation.

  • Page 35: Manually Initiating And Exiting Sleep

    Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ● Close the display. ● From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep. You can exit Sleep in any of the following ways: ●...

  • Page 36: Using The Power Meter And Power Settings

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 37: Finding Battery Information

    Finding battery information To access battery information: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 38: Resolving A Low Battery Level

    See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. ▲ ‒ or –...

  • Page 39: Troubleshooting Power Problems

    To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are aboard aircraft.

  • Page 40: Shutting Down (Turning Off) The Computer

    Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 41: Maintaining Your Computer

    Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.

  • Page 42: Cleaning Your Computer

    If you would like to update your programs and drivers, follow these instructions: From the Start screen, type support, and then select the HP Support Assistant app. -or- From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 43: Traveling With Or Shipping Your Computer

    NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad, keyboard, or mouse (select models only) WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.

  • Page 44: Securing Your Computer And Information

    Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

  • Page 45: Setting Setup Utility (Bios) Passwords

    From the Start screen, type simple, and then select HP SimplePass. When the HP SimplePass welcome screen is revealed, click Get Started. HP SimplePass prompts you to swipe your right index finger over the sensor. Using the fingerprint reader (select models only)

  • Page 46: Using Internet Security Software

    For more information about computer viruses, from the Start screen, type support, and then select the HP Support Assistant app, or from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 47: Securing Your Wireless Network

    To view or change the settings: From the Start screen, type control panel. ‒ or – From the Windows desktop, right-click the Start button, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on- screen instructions.
  • Page 48 Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. Remove the key and keep it in a safe place. Chapter 8 Securing your computer and information...

  • Page 49: Updating The Bios

    BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 50: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 51: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 52 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 53: Creating Recovery Media And Backups

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 54: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 55: Recovering Using Hp Recovery Manager

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 56: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 57: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

  • Page 58: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 59: Electrostatic Discharge

    13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
  • Page 60 36 cleaning your computer 32 16, 17 audio-out (headphone)/audio-in components 5 HP Apps Store, visiting 1 (microphone) jack, identifying 5 computer, traveling 28 HP PC Hardware Diagnostics (UEFI) connecting to a WLAN 12 downloading 41...
  • Page 61 44 memory card, identifying 6 system recovery 45 system 45 minimized image recovery 46 system restore point USB flash drive 46 minimized image, creating 45 creating 44 using HP Recovery media 44 Miracast 17 system restore point, creating 43 Index...
  • Page 62 tap TouchPad and touch screen webcam gesture 19 identifying 8 temperature 28 using 15 testing an AC adapter 29 webcam light, identifying 8 top-edge swipe and bottom-edge Windows swipe TouchPad and touch screen system restore point 43, 44 gesture 22 Windows applications key, touch screen gesture, one-finger identifying 8...

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