HP Laptop User Manual page 9

11 Backup and Recovery ................................................................................................................................ 77
Performing a system recovery ............................................................................................................ 78
Backing up your information ............................................................................................................... 79
12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 80
Starting Computer Setup .................................................................................................................... 80
Using Computer Setup ....................................................................................................................... 80
Navigating and selecting in Computer Setup ..................................................................... 80
Restoring factory settings in Computer Setup ................................................................... 81
Updating the BIOS ............................................................................................................................. 82
Determining the BIOS version ........................................................................................... 82
Downloading a BIOS update ............................................................................................. 82
Using Advanced System Diagnostics ................................................................................................. 83
13 MultiBoot ..................................................................................................................................................... 84
About the boot device order ............................................................................................................... 84
Enabling boot devices in Computer Setup ......................................................................................... 85
Considering boot order changes ........................................................................................................ 86
Choosing MultiBoot preferences ........................................................................................................ 87
Setting a new boot order in Computer Setup ..................................................................... 87
Dynamically choosing a boot device using the f9 prompt .................................................. 87
Setting a MultiBoot Express prompt .................................................................................. 88
Entering MultiBoot Express preferences ........................................................................... 88
Appendix A Troubleshooting and support .................................................................................................... 89
Troubleshooting .................................................................................................................................. 89
The computer is unable to start up .................................................................................... 89
The computer screen is blank ............................................................................................ 89
Software is functioning abnormally .................................................................................... 90
The computer is on but not responding ............................................................................. 90
The computer is unusually warm ....................................................................................... 90
An external device is not working ...................................................................................... 90
The wireless network connection is not working ................................................................ 91
The optical disc tray does not open for removal of a CD or DVD ...................................... 91
The computer does not detect the optical drive ................................................................. 92
A disc does not play ........................................................................................................... 92
A movie is not visible on an external display ..................................................................... 92
The process of burning a disc does not begin, or it stops before completion .................................... 93
Contacting customer support ............................................................................................................. 93
Labels ................................................................................................................................................. 94
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