Ricoh M126 Service Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Printer
  5. M126
  6. Service manual

Ricoh M126 Service Manual

Laser printer
Hide thumbs
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
Table of Contents

Advertisement

Quick Links

Download this manual
M126/M127/M128
SERVICE MANUAL

Advertisement

Table of Contents

Troubleshooting

loading

Related Manuals for Ricoh M126

Summary of Contents for Ricoh M126

  • Page 1 M126/M127/M128 SERVICE MANUAL...
  • Page 2 It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION.
  • Page 3 WARNING Service Manual contains information regarding service techniques, procedures, processes and spare parts of office equipment distributed by Ricoh Americas Corporation. Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program. Untrained uncertified users...
  • Page 4 LEGEND COMPANY PRODUCT CODE LANIER RICOH SAVIN M126 M127 SP 4410SF Aficio SP 4410SF SP 4410SF M128 *NA- Not Available DOCUMENTATION HISTORY REV. NO. DATE COMMENTS 11/2011 Original Printing...

  • Page 5: Table Of Contents

    M126/M127/M128 TABLE OF CONTENTS 1. PRODUCT INFORMATION ............1-1 1.1 GENERAL INFORMATION ................ 1-1 1.2 LOCATIONS ....................1-2 1.2.1 FRONT VIEW ................... 1-2 1.2.2 REAR VIEW ..................1-3 1.3 OVERVIEW ....................1-4 1.4 MAIN BOARDS ..................1-5 1.4.1 CONTROLLER BOARD ..............1-5 1.4.2 ENGINE BOARD ................
  • Page 6 4.2.45 REAR EXIT GUIDE ASSEMBLY WITH SENSOR AND REVERSING SOLENOID REMOVAL ................4-64 4.2.46 RIGHT SIDE COVER REMOVAL ..........4-66 4.2.47 TONER LEVEL SENSOR REMOVAL ........4-68 4.2.48 TOP COVER ASSEMBLY REMOVAL ........4-69 4.2.49 TRANSFER ROLL REMOVAL ............ 4-69 M126/M127/M128...

  • Page 7: Installation

    5.2.5 USB SCAN TO LOCAL ..............5-7 5.2.6 PRINT QUALITY PAGES ..............5-7 Menu settings page ................5-7 Event log ....................5-7 5.2.7 PANEL MENUS ................5-8 5.2.8 PPDS EMULATION ................5-9 5.2.9 DOWNLOAD EMULS ..............5-10 5.2.10 FACTORY DEFAULTS ............... 5-10 M126/M127/M128...
  • Page 8 Quick test page .................. 5-27 5.3.3 PRINT TESTS ................5-27 Input sources ..................5-27 Print quality pages (Prt Quality Pgs)........... 5-28 5.3.4 HARDWARE TESTS ..............5-28 Panel test ................... 5-29 Button test ..................5-29 DRAM test ..................5-29 Serial 1 wrap ..................5-30 M126/M127/M128...
  • Page 9 EP defaults ..................5-41 Fuser temperature (Fuser temp) ............5-41 Fuser page count ................5-42 Warm up time ..................5-42 Transfer ....................5-42 Print contrast ..................5-42 Charge roll ..................5-42 Gap adjust ..................5-42 Auto dark adjust ................. 5-42 M126/M127/M128...
  • Page 10 6.4 MESSAGES AND ERROR CODES ............6-8 6.4.1 USER ATTENDANCE MESSAGES..........6-8 User status and attendance messages ..........6-8 6.4.2 CARTRIDGE ERROR MESSAGES ..........6-21 6.4.3 PAPER JAM ERROR CODES (200-SERIES) ........ 6-22 6.4.4 SERVICE ERROR CODES ............6-34 6.4.5 FAX ERROR CODES ..............6-44 M126/M127/M128...
  • Page 11 Partial blank image/white spots (no repeating pattern)....... 6-74 Variation in image density horizontally across page ......6-75 Poor fusing of image ................6-75 Light print ................... 6-76 White or black lines or bands ............. 6-76 Toner on back of page ............... 6-77 M126/M127/M128...
  • Page 12 251 paper jam .................. 6-118 290-294 paper jams ................. 6-119 7. ENERGY SAVING ................. 7-1 7.1 ENERGY SAVE ..................7-1 7.1.1 ENERGY SAVER MODES ............... 7-1 7.2 PAPER SAVE .................... 7-2 7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION ....7-2 1. Duplex: ..................... 7-2 M126/M127/M128 viii...
  • Page 13 2. Combine mode: ................7-2 3. Duplex + Combine: ................7-2 M126/M127/M128...

  • Page 16: Read This First

    Read This First Safety Notices The following laser notice labels may be attached to this machine.
  • Page 17 Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed Trademarks ® ® ®...
  • Page 18 Acronyms Alternating Current Autocompensator Mechanism (or paper feed) Automatic document feeder Analog front end All-In-One Automatic Paper Size ASIC Application Specific Integrated Circuit BLDC Brushless DC Motor Black Only Retract Charge-Couple Device CCFL Cold Cathode Fluorescent Lamp Counter clockwise Command Descriptor Blocks CMYK Cyan yellow magenta black Central processing unit...
  • Page 19 DRAM Dynamic random access memory Digital multimeter Error correcting code Error correction mode Enhanced Data Out Electrical Erasable Programmable Read-Only EEPROM Memory External Network Adapter End of line Electrophotographic process EPROM Erasable programmable read-only memory Electrostatic Discharge Flatbed Facedown Field replaceable unit Face up Gigabyte Ground Fault Interrupter...
  • Page 20 High Voltage HVPS High voltage power supply High voltage unit Hertz INTL International Internal Tray Card Image Transfer Unit Black (Key) Local area network Light amplification by stimulated emission of LASER radiation Liquid crystal display Liquid Crystal Module Laser Diode Light emitting diode Long edge feed Laser Scanning Unit...
  • Page 21 millimeter Modified modified read Multipurpose feeder Modem ready MROM Masked Read Only Memory Microswitch NAND NAND (usage: NAND gate) Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Operator correctable failure Original Equipment Manufacturer Overhead projector Optical photo conductor Optical Sensor Photoconductor Portable Document Format PICS Problem isolation charts...
  • Page 22 Peoples' Republic of China Parallel Synchronous Communications Position Sensing Device Participating Standards Organization Pulse Width Modulation Random access memory RFID Radio frequency identification Relative humidity Raster image processor Read-only memory Read-only storage Revolutions Per Minute Scanner Control Card Synchronous Dynamic Random Access SDRAM Memory Short edge feed...
  • Page 23 Used Parts Return Universal Serial Bus Volts V ac Volts alternating current V dc Volts direct current VOIP Voice over internet protocol Volt Ohmmeter Vacuum Transport Belt XML Paper Specification...

  • Page 24: Product Information

    PRODUCT INFORMATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 26: Product Information

    General Information 1. PRODUCT INFORMATION 1.1 GENERAL INFORMATION See "Appendices" for the following information:  "Maintenance Approach"  "Print Engine Specifications"  "Digital Imaging Specifications"  "Fax Specifications"  "Tools" M126/M127/M128...

  • Page 27: Locations

    1.2 LOCATIONS 1.2.1 FRONT VIEW Item name Front door release button E-Task display / Operator panel ADF unit Output bin / cave Output bin extension Standard input tray MFP input tray Front cover access M126/M127/M128...

  • Page 28: Rear View

    Locations 1.2.2 REAR VIEW Item name Scanner locks Kensington lock Ethernet port Host USB port Fax / Fax / Rear door Power switch Power Rear USB ISP / Options cover M126/M127/M128...

  • Page 29: Overview

    1.3 OVERVIEW Paper path Fuser exit sensor Manual feed sensor Exit rolls Upper end feed rolls Exit sensor/narrow media sensor Input sensor Duplex unit Transfer roll Duplex sensor Fuser Auto compensator Fuser exit rolls M126/M127/M128...

  • Page 30: Main Boards

    Main Boards 1.4 MAIN BOARDS 1.4.1 CONTROLLER BOARD M126/M127/M128...

  • Page 31: Engine Board

    1.4.2 ENGINE BOARD M126/M127/M128...
  • Page 32 10, 12, 14 Ground 1, 4 ,7 Cave light <-> Controller board Ground +3.3V Controller cooling fan <-> Controller board Ground Ground Cartridge <-> Engine Board 1.7 V dc (The front access door must be closed.) 3.3 V dc M126/M127/M128...
  • Page 33 LSU <-> Controller Board 2.9 V dc 24 V dc 0 V dc Cooling fan <-> Engine Board 24 V dc 24 V dc 24 V dc Duplex solenoid <-> Engine Board 24 V dc 0 V dc LSU <-> Controller Board M126/M127/M128...
  • Page 34 Engine Board 5 V dc Ground 1, 4 0.1 V dc 5 V dc Main gear drive motor <-> Engine Board 2, 3, 6 5 V dc Ground 7, 8, 9 24 V dc USB port <-> Controller Board M126/M127/M128...
  • Page 35 24 V dc 0 V dc 1, 4 1.1 V dc 5 V dc Input and duplex sensor <-> Engine Board 5 V dc Ground 1, 4 3.3 V dc Tray 2 <-> Engine Board 24 V dc Ground M126/M127/M128 1-10...
  • Page 36 24 V dc Other 0 V dc J503 11, 13 15 5V dc HVPS <-> Engine Board 17, 19 24V dc 10,12,14,16,18 Ground 11, 13 15 5V dc PS (LVPS/HVPS) <-> Controller Board 17, 19 24V dc 10,12,14,16,18 Ground 1-11 M126/M127/M128...
  • Page 37 AFE (CCD Ribbon) <-> Controller Board 6, 7 1,5,13,15,18, 21,24,27,30, 31-36 V12_A- FB Motor <-> Controller Board V12_A V12_B- V12_B ADF <-> Controller Board 11, 12 +24V 3,5,8,10,13 Home Sensor <-> Controller Board HOME Paper Legnth (FB) <-> Controller Board P_LENGTH M126/M127/M128 1-12...
  • Page 38 INSTALLATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 40 Installation 2. INSTALLATION 2.1 INSTALLATION Refer to the User’s Guide. M126/M127/M128...

  • Page 42: Preventive Maintenance

    PREVENTIVE MAINTENANCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 44: Preventive Maintenance

    FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis. Use of lubricants other than those specified can cause premature failure. Some unauthorized lubricants may chemically attack parts. Lubricate gears that were lubricated in the original part. M126/M127/M128...

  • Page 46: Replacement And Adjustment

    REPLACEMENT AND ADJUSTMENT R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 48: Replacement And Adjustment

    ESD-sensitive parts on a table.  If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).  Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low humidity increases static electricity. M126/M127/M128...

  • Page 49: Removal Procedures

    We recommend disconnecting all external cables from the printer to prevent damage during service.  Unless otherwise stated, reinstall the parts in reverse order of removal.  When reinstalling a part held with several screws, start all screws before final tightening. M126/M127/M128...

  • Page 50: Acm Pick Tire Roller Removal

    The tray may go in but will not come out, and will render the printer non-serviceable. After the ACM pick tires have been pulled out, close the duplex door. M126/M127/M128...

  • Page 51: Card Reader Removal

    Remove the LED light tube (B) from the upper card reader cover. Pull the two tabs (C) back and remove the card from the card reader housing.  When replacing the light tube, cover the tube with a small piece of black electrical tape if possible. M126/M127/M128...

  • Page 52: Upper And Lower Card Reader Cover Removal

    Removal Procedures 4.2.3 UPPER AND LOWER CARD READER COVER REMOVAL Scanner front cover ( p.4-25 "Scanner Front Cover Removal") Card reader ( p.4-4 "Card Reader Removal"). Remove the four screws (A) fastening the upper and lower card reader covers. M126/M127/M128...

  • Page 53: Card Reader Cable Removal

    Release the tabs on the rear of the operator panel display and tilt it upright. Disconnect the card reader cable (A) from the J2 USB port on the controller board. Remove the two screws (B) securing the card reader housing to the tub assembly. Disconnect the cable from the card reader card. M126/M127/M128...

  • Page 54: Controller Board Removal

    Remove the screw (A) from the USB port. Lift the scanner assembly to the raised position ( p.4-87 "Lifting the Scanner to the Up Position") Remove any option cards from the controller board. M126/M127/M128...
  • Page 55 Disconnect all the cables from the controller board. Tilt the operator panel display to the up position. Route the UICC cable, the front USB cable, and the display panel cables through the hole in the front of the controller board cage. M126/M127/M128...
  • Page 56 Removal Procedures Remove the seven screws (C) securing the controller board to the controller board cage. Lift the controller board out.  When installing the controller board, place the USB port screw first, and then place the controller board screws. M126/M127/M128...

  • Page 57: Controller Board Shield

    4.2.6 CONTROLLER BOARD SHIELD Remove the two screws (A) securing the controller shield bracket to the controller board cage. Remove the three screws (B) securing the top of the controller shield. M126/M127/M128 4-10...
  • Page 58 Removal Procedures Loosen the three screws (C) on each side of the controller board cage. Controller board shield. 4-11 M126/M127/M128...

  • Page 59: Controller Board Cage

    4.2.8 CONTROLLER BOARD FAN Operator panel display ( p.4-52 "Operator Panel Display Removal") Disconnect the controller board fan cable from J99 on the controller board. Remove the two screws (A) which secure the controller board fan to the controller board cage. M126/M127/M128 4-12...

  • Page 60: Engine Board Removal

    Remove the three screws (A) securing the engine board to the print engine frame. Engine board. 4.2.10 COVER OPEN SENSOR Right side cover( p.4-66 "Right Side Cover Removal") Disconnect the cable from connector J11 on the controller board. Remove the screw (A) holding the sensor. Cover open sensor. 4-13 M126/M127/M128...

  • Page 61: Door Mount Removal

    "Left Side Cover Removal") Right side cover ( p.4-66 "Right Side Cover Removal") Cable (take it out through the opening). Remove the three screws (A) from the right side of the printer. Disconnect the fuser link (B). M126/M127/M128 4-14...
  • Page 62 Removal Procedures Remove the three screws (C) from the left side of the printer. Door mounts. 4-15 M126/M127/M128...

  • Page 63: Duplex Removal

    Remove the three screws (A) from the shield. Remove the four screws (B) from the duplex. Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer. Take out the duplex. M126/M127/M128 4-16...

  • Page 64: Duplex/Main Motor Gear Drive Interface Removal

    4.2.13 DUPLEX/MAIN MOTOR GEAR DRIVE INTERFACE REMOVAL LVPS/HVPS ( p.4-30 "LVPS/HVPS Removal") Duplex ( p.4-16 "Duplex Removal") Main motor gear drive ( p.4-33 "Main Motor Gear Drive Removal") Remove the e-clip (A) from the gear. Remove the gear (B) and gear shaft (C). 4-17 M126/M127/M128...
  • Page 65 Remove the screw (D) from the gear (E). Remove the plastic bushing (F). M126/M127/M128 4-18...
  • Page 66 Removal Procedures Use a screwdriver to pop the retainer clip (G) loose from the gear. Remove the gear (H). 4-19 M126/M127/M128...

  • Page 67: Fan Removal

    4.2.14 FAN REMOVAL Right side cover ( p.4-66 "Right Side Cover Removal") Disconnect the cable (A) from the engine board, and remove the two screws (B) holding the fan to the right side frame. Take out the fan. M126/M127/M128 4-20...

  • Page 68: Front Access Door Removal

    "Upper Front Guide Assembly Removal") Close the front access door. While closing the MPF cover, pull up on the MPF by the steel shaft until the MPF lifts from its hinges. Disconnect the MPF from the lower front cover. 4-21 M126/M127/M128...
  • Page 69 Remove the two screws (D). d. Slide the latch to the left to free it, and then rest it on the door. Keep the spring in place. e. Finish tightening the screws (F), and reinstall the remaining parts. M126/M127/M128 4-22...

  • Page 70: Fuser Removal

    Rear exit guide ( p.4-64 "Rear Exit Guide Assembly with Sensor and Reversing Solenoid Removal") Remove the two screws (A). Partially pull the fuser forward for better access. Push in on the cable connector cover (B) and remove it. 4-23 M126/M127/M128...
  • Page 71 Disconnect the exit sensor cable (E) from the engine board. Take out the fuser.  Be careful to not damage the gears during the fuser installation.  Be sure to reinstall the AC cable during the fuser installation. M126/M127/M128 4-24...

  • Page 72: Scanner Front Cover Removal

    4.2.17 SCANNER FRONT COVER REMOVAL Use a flatblade screwdriver to pry the scanner front cover away from the side cover. Be careful to avoid marring the finish. Carefully pull the scanner front cover away from the tub assembly. 4-25 M126/M127/M128...

  • Page 73: Left Side Cover Removal

    Remove the plastic screw (A) that secures the left cover to the tub assembly. Remove the metal screw (B) that secures the left cover to the front of the print engine frame. Move the machine to the edge of the table. Open the front cover slightly. M126/M127/M128 4-26...

  • Page 74: Front Door Access Cover Removal

    4.2.19 FRONT DOOR ACCESS COVER REMOVAL Bumper ( p.4-50 "Nameplate Cover Removal") Remove the two screws (A) securing the front door access cover to the front door assembly. 4-27 M126/M127/M128...

  • Page 75: Lower Front Cover Removal

    Flex the lower front cover, and disconnect it first from its right hinge and then from its left hinge.  An alternative to step 3 is to remove the front access door, and remove the three screws from the right door mount ( p.4-21 "Front Access Door Removal" and p.4-14 "Door Mount Removal") M126/M127/M128 4-28...
  • Page 76 Removal Procedures Installation note: Use a flathead screw driver to press in on the door mount (B) while pulling on the front access door to connect the cover to the hinge (C). 4-29 M126/M127/M128...

  • Page 77: Lvps/Hvps Removal

    Place the printer on its top with the rear facing you.  Be careful to not mar the finish of the printer. Remove the two screws (A) from the right rear foot assembly. Disconnect the fuser power cable (B). M126/M127/M128 4-30...
  • Page 78 Removal Procedures Remove the four screws (C) from the LVPS/HVPS shield. Lift the LVPS/HVPS, and disconnect the three cables (D).  Squeeze the clip to remove the cables from their connectors (E). 4-31 M126/M127/M128...
  • Page 79 Disconnect the transfer roll cable (F). Lift out the LVPS/HVPS. M126/M127/M128 4-32...

  • Page 80: Main Motor Gear Drive Removal

    Disconnect the fuser link (A) from the front access door. Place the printer on its right side.  Be careful to not mar the finish of the printer. Remove the four screws (B) from the main motor gear drive. 4-33 M126/M127/M128...
  • Page 81 Lift the gear drive, and disconnect the main motor gear drive cable (C). Main motor gear drive. M126/M127/M128 4-34...

  • Page 82: Manual Feed Clutch Removal

    Place the printer on its right side.  Be careful to not mar the finish of the printer. Remove the four screws (B) from the main motor gear drive. Rotate the main motor gear drive enough to access the manual feed solenoid. 4-35 M126/M127/M128...
  • Page 83 Use a screwdriver to remove the e-clip (C) from the manual feed clutch. Remove the manual feed clutch (D). M126/M127/M128 4-36...

  • Page 84: Manual Feed Solenoid Removal

    Be careful to not mar the finish of the printer. Remove the two screws (A). Remove the three screws (B) from the left door mount. Lift and remove the left door mount (C) away from the side frame, and unroute the cable (D) 4-37 M126/M127/M128...
  • Page 85 Install the two screws holding the new solenoid in place, and route the cable (D) behind the MPF clutch (E).  After disconnecting the old solenoid cable, connect the new solenoid cable to J25 on the engine board. M126/M127/M128 4-38...

  • Page 86: Media Acm Asm Feeder Removal

    Remove the media feed clutch ( p.4-42 "Media Feed Clutch with Cable Removal") Use a screwdriver to pop the shaft retainer tab (A) loose from the ACM feed shaft. Use a small pair of pliers to remove the shaft retainer tab. 4-39 M126/M127/M128...
  • Page 87 Use a screwdriver to pop the inner shaft lock (B) loose. Remove the inner shaft lock (C). 10. Pull out the auto compensator shaft, and remove the spring (D). 11. Remove the auto compensator shaft. M126/M127/M128 4-40...
  • Page 88 Removal Procedures 12. Disconnect the spring (E) from the cylinder. 13. Take out the media ACM ASM feeder. 4-41 M126/M127/M128...

  • Page 89: Media Feed Clutch With Cable Removal

    Main motor gear drive ( p.4-33 "Main Motor Gear Drive Removal") Duplex ( p.4-16 "Duplex Removal") Disconnect the media feed clutch cable (A) from J34 on the engine board. Unroute the cable from the bottom of the printer. Remove the e-clip (B) M126/M127/M128 4-42...
  • Page 90 Removal Procedures Remove the media feed clutch with cable (C). 4-43 M126/M127/M128...

  • Page 91: Media Manual Input Sensor

    Free the cable from its retainers, and pull it through the opening toward the sensor mount. Re-installation note:  Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from the controller board side. Extend the hook until the sensor connector can be hooked. M126/M127/M128 4-44...
  • Page 92 Using the spring hook, be sure to reroute the cable through the three retainers (F) between the sensor and side frame.  If the cable is not properly installed in its retainers, then the loose cable will obstruct the paper path. 4-45 M126/M127/M128...
  • Page 93 Check to make sure the duplex paper jam door is in its proper position. The cover must be closed (in the ‘down’ position), and the ends of the shaft must be in the holders. If it is not, then the paper tray will become lodged and the printer will need to be replaced. M126/M127/M128 4-46...

  • Page 94: Multipurpose Feeder Removal

    Remove the four screws (A) from the upper front guide. Upper front guide. Remove the two screws (B). Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges. 4-47 M126/M127/M128...
  • Page 95 Disconnect the MPF from the lower front cover. Open the front access door, and remove the lower paper guide. M126/M127/M128 4-48...

  • Page 96: Multipurpose Feeder (Mpf) Feed Clutch Removal

    Disconnect the cable (A) from J24 on the engine board. Place the printer on its right side.  Be careful to not damage any cables or mar the finish of the printer. Remove the three screws (B) from the left side of the printer. 4-49 M126/M127/M128...

  • Page 97: Nameplate Cover Removal

    Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D). Lift and remove the multipurpose feeder (MPF) feed clutch. 4.2.30 NAMEPLATE COVER REMOVAL Open the front access door. Remove the three screws (A). Take off the nameplate. M126/M127/M128 4-50...

  • Page 98: Operator Panel Keypad Removal

    Disconnect the UICC cable (B) from the operator panel PCB assembly. Disconnect the two ribbon cables (C) from the operator panel PCB assembly. Disconnect the ground (D) on the operator panel PCB assembly. Tilt the operator panel keypad up and remove it from the machine. 4-51 M126/M127/M128...

  • Page 99: Operator Panel Display Removal

    Disengage the operator panel display from the right display support and remove it from the machine.  Remove the operator panel display bezel from the old display ( p.4-53 "Display Bezel"). It will be used on the new operator panel display. M126/M127/M128 4-52...

  • Page 100: Display Bezel

    Removal Procedures 4.2.33 DISPLAY BEZEL Operator panel display ( p.4-52 "Operator Panel Display Removal") Depress the two tabs (A) securing the display bezel to the operator panel display. Pull the bezel away from the display. 4-53 M126/M127/M128...

  • Page 101: Uicc Cable Removal

    Feed the cable through the hole in the front of the controller card cage. Release the two tabs (A) securing the keypad to the keypad to the tub assembly. Disconnect the UICC cable (B) from the operator panel PCB assembly. M126/M127/M128 4-54...

  • Page 102: Usb Cable Mount Bracket Removal

    Remove the screw (A) securing the USB cable mount bracket to the tub assembly. 4.2.36 OPERATOR PANEL SUPPORT REMOVAL Operator panel keypad. Remove the three screws (A) securing the operator panel support to the tub assembly.  The same steps are performed for both supports. 4-55 M126/M127/M128...

  • Page 103: Display Rotation Support Removal

    "Operator Panel Display Removal") Remove the three screws (A) securing the display rotation support to the tub assembly.  The same steps are performed for both supports. 4.2.38 LEFT REAR FRAME ASSEMBLY REMOVAL Flatbed assembly ( p.4-73 "Flatbed Removal") M126/M127/M128 4-56...
  • Page 104 Removal Procedures Remove the three screws (A) from the left rear frame assembly. Carefully lift the left rear frame assembly off the print engine frame. 4-57 M126/M127/M128...

  • Page 105: Right Rear Frame Assembly Removal

    4.2.39 RIGHT REAR FRAME ASSEMBLY REMOVAL Flatbed assembly ( p.4-73 "Flatbed Removal") Remove the three screws (A) from the right rear frame assembly. Carefully lift the right rear frame assembly off the print engine frame. M126/M127/M128 4-58...

  • Page 106: Tub Assembly Removal

    16. Lift the tub assembly off the machine.  After removing the tub assembly, remove the output bin LED and LED cover p.4-83 "Output Bin LED and Lens Removal"). These will be used on the new tub assembly. 4-59 M126/M127/M128...
  • Page 107 REMOVAL Right side cover ( p.4-66 "Right Side Cover Removal") Duplex ( p.4-16 "Duplex Removal") Remove the two screws (A) from the sensors. Disconnect the sensor cable (B) from the controller board. Paper input and duplex sensor assembly. M126/M127/M128 4-60...

  • Page 108: Printhead Removal

     Use a pencil to mark the screw locations of the printhead on the metal frame. Align the new printhead relative to the location of the old printhead ( p.5-50 "Printhead Assembly Mechanical Adjustment") Take out the printhead. 4-61 M126/M127/M128...

  • Page 109: Mid Rear Cover Removal

    4.2.43 MID REAR COVER REMOVAL Remove the two metal screws (A). Pull the upper rear cover back. Carefully disengage the snaps and remove the cover. M126/M127/M128 4-62...

  • Page 110: Rear Door And Lower Rear Cover Removal

    Open the rear door. Pull the rear door up at an angle, and disconnect the door from the notch (A). Remove the two screws (B) from the top of the rear cover. Tilt the lower rear cover and remove it. 4-63 M126/M127/M128...

  • Page 111: Reversing Solenoid Removal

    Disconnect the narrow media sensor cable from J35 on the engine board. Remove the reversing solenoid cable from J10 on the engine board. Remove the six screws (B) from the rear exit guide assembly. Remove the solenoid cable (C) through the opening. M126/M127/M128 4-64...
  • Page 112 Removal Procedures Remove the narrow media sensor cable (D) through the opening. Rear exit guide assembly.  Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation. 4-65 M126/M127/M128...

  • Page 113: Right Side Cover Removal

    Remove the plastic screw (A) securing the cover to the tub assembly. Remove the screw (B) from the bottom right side of the printer. Open the MPF cover. Depress the tab (C) and pull the front of the MPF cover away from the printer slightly. M126/M127/M128 4-66...
  • Page 114 Rotate the right side cover assembly slightly to the left, and pull out.  You will need to pry the MPF cover forward slightly to provide clearance for the cover when you pull the front of the side cover away from the machine. 4-67 M126/M127/M128...

  • Page 115: Toner Level Sensor Removal

    4.2.47 TONER LEVEL SENSOR REMOVAL Open the front access door. Right side cover ( p.4-66 " M126/M127/M128 4-68...

  • Page 116: Top Cover Assembly Removal

    Be sure to lift the top cover assembly from the front to remove it.  During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause paper jams. 4.2.49 TRANSFER ROLL REMOVAL 4-69 M126/M127/M128...
  • Page 117 Both springs must be positioned on posts that cannot be seen. If the old springs are moved, then feel the base of the springs to assure that they are on the posts. The top of the springs must be captured in the bearings of the transfer roll. M126/M127/M128 4-70...

  • Page 118: Upper Front Guide Assembly Removal

    4.2.51 WEAR STRIP (TRAY 1 AND 250-SHEET TRAY 2) REMOVAL Hold the tray with the bottom up. Use a spring hook to disconnect the strip from the top of the tray. Remove the strip from inside the tray. 4-71 M126/M127/M128...

  • Page 119: Wear Strip (550-Sheet Tray 2) Removal

    Turn the tray over to view the bottom of the strip. Using the spring hook, check to make sure that the end of the strip is fastened tightly.  Be sure that the drafted edge of the strip is installed toward the bottom of the tray. M126/M127/M128 4-72...

  • Page 120: Adf Unit Removal

    Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable. Lift the ADF unit up and depress the tabs located on the bottom of the ADF hinges to release the ADF from the flatbed. 4-73 M126/M127/M128...

  • Page 121: Flatbed Removal

    Disconnect connector J28, connector J13, connector J30, and sensor cables from connector J12 on the controller board. Using a flatbed screwdriver, depress the lower tab on the kickstand, and lift the kickstand out of the left rear frame assembly. 10. Remove the e-clip (A) from the flatbed hinge rod. M126/M127/M128 4-74...
  • Page 122 12. Lift the flatbed unit from the machine. 13. Remove the kickstand (B). 14. Remove the two flatbed supports (C). These will be used on the new flatbed. 15. Remove the controller shield (D). This will be used on the new flatbed. 4-75 M126/M127/M128...

  • Page 123: Scanner Assembly Removal

    10. Disconnect the LSU laser diode cable from the controller board. 11. Thread the LSU diode cable, the cover interlock cable, the stairway cables, and the controller board power supply cable through the side of the printer away from the scanner assembly. M126/M127/M128 4-76...
  • Page 124 Imaging Component Removals 12. Disconnect the LSU HSYNC extension cable at the connector in the middle of the cable. 4-77 M126/M127/M128...
  • Page 125 13. Remove the three screws (A) from the left rear frame assembly. M126/M127/M128 4-78...
  • Page 126 15. Remove the screw (C) securing the left flatbed stop to the top of the print engine frame. 16. Remove the screw (D) securing the right flatbed stop to the top of the print engine frame. 17. Lower the flatbed and ADF to the down position. 4-79 M126/M127/M128...
  • Page 127 18. Remove the side screw (E) securing the left flatbed stop to the print engine frame. 19. Remove the side screw (F) securing the right flatbed stop to the print engine frame. 20. Lift the scanner assembly from the machine. M126/M127/M128 4-80...

  • Page 128: Adf Separator Pad

    Imaging Component Removals 4.3.4 ADF SEPARATOR PAD ADF separator roll ( p.4-81 "ADF Separator Roll Assembly"). Pinch the two tabs on each side of the pad inward. Tilt the pad up, and lift it out of the ADF assembly. 4-81 M126/M127/M128...

  • Page 129: Adf Separator Roll Assembly

    4.3.5 ADF SEPARATOR ROLL ASSEMBLY Lift the locking lever (A). Slightly lift the separator roll assembly, and pull it out of the mount (B) on the opposite side. M126/M127/M128 4-82...

  • Page 130: Kickstand Removal

    Release the kickstand from the left rear frame assembly by depressing the tab holding the kickstand in place. Remove the e-clip (A) securing the kickstand rod to the flatbed. Slide the rod out and remove the kickstand from the flatbed. 4-83 M126/M127/M128...

  • Page 131: Output Bin Led And Lens Removal

    Disconnect the output LED cable from the controller board. Controller board cage ( p.4-12 "Controller Board Cage"). Press the tab (A) securing the lens to the tub assembly. Pull down on the lens and LED and remove it from the tub. M126/M127/M128 4-84...

  • Page 132: Adf Cable Removal

    Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable. Disconnect the ADF cable from connector J17 on the controller board. Disconnect the ADF cable ground from the controller cage. Take out the ADF cable. 4-85 M126/M127/M128...

  • Page 133: Left Scanner Cover Removal

    Lift the ADF to the up position. Remove the two screws (A) securing the left scanner cover to the flatbed unit. Lift and carefully pull the left scanner cover up and away from the rear of the flatbed. M126/M127/M128 4-86...

  • Page 134: Right Scanner Cover Removal

    Lift the ADF to the up position. Remove the two screws (A) securing the right scanner cover to the flatbed unit. Lift and carefully pull the right scanner cover up and away from the rear of the flatbed. 4-87 M126/M127/M128...

  • Page 135: Option Board Installation And Removal

    4.4 OPTION BOARD INSTALLATION AND REMOVAL 4.4.1 LIFTING THE SCANNER TO THE UP POSITION Turn the two rear frame assembly locks counter-clockwise to the unlock position. Lift the scanner assembly to the up position. The kickstand will lock into place. M126/M127/M128 4-88...

  • Page 136: Installing An Internal Solutions Port (Isp)

    "Printer Hard Disk Removal"). Take off the metal cover from the ISP opening in the rear of the controller board cage. Align the posts of the mounting tee, and press down to secure it to the controller board. 4-89 M126/M127/M128...
  • Page 137 Make sure the ISP card is properly aligned with the rear of the controller board cage. Press down on the ISP to seat it in the tee. Insert the thumbscrew.  Do not tighten the thumbscrew at this time. M126/M127/M128 4-90...
  • Page 138 10. Tighten the thumbscrew from step 8. 11. Insert the cable’s ISP connector into the ISP connector on the controller board.  If a printer hard disk was previously attached, reinstall it at this time. 12. Lower the scanner assembly and lock it. 4-91 M126/M127/M128...

  • Page 139: Printer Hard Disk Removal

    4.4.3 PRINTER HARD DISK REMOVAL Unplug the printer hard disk interface cable from the system board. Remove the screws holding the printer hard disk in place. M126/M127/M128 4-92...
  • Page 140 Take out the printer hard disk by pulling it upwards from the standoffs. Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk if the drive is going to be installed on top of an ISP. 4-93 M126/M127/M128...

  • Page 141: Printer Hard Disk Installation On An Isp

    Access the controller board ( p.4-87 "Lifting the Scanner to the Up Position"). Unpack the printer hard disk. Locate the standoff location on the controller board. Use a flatblade screwdriver to remove the screws attaching the mounting bracket. M126/M127/M128 4-94...
  • Page 142 Place the hard disk on top of the ISP, making sure the standoff on the hard drive line up with the holes on the ISP. Gently press down on the hard drive until it locks into place. Fasten the hard dive connector into the connector on the ISP card. 4-95 M126/M127/M128...

  • Page 143: Controller Board

    Align the printer hard disk standoffs with the holes on the system board. Press the hard disk down until it locks into place. Attach the hard disk to the controller board cage using the screws that came with the hard disk. M126/M127/M128 4-96...
  • Page 144 Option Board Installation and Removal Connect the hard disk interface cable to the connector on the controller board. 4-97 M126/M127/M128...

  • Page 145: Fax Card Installation

    4.4.6 FAX CARD INSTALLATION Access the controller board. Unpack the fax card. Fax card cover (on the controller board cage). Insert the fax card into the controller board cage. M126/M127/M128 4-98...
  • Page 146 Option Board Installation and Removal Tighten the two screws to secure it to the controller board cage. Insert the fax card interface cable into the system board connector. Lower and lock the scanner assembly. 4-99 M126/M127/M128...

  • Page 148: System Maintenance

    SYSTEM MAINTENANCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 150: Accessing Service Menus

    To run the diagnostic tests described in this chapter, the machine must be in Diagnostic Mode.  If you have installed a controller board, engine board, or operator panel as part of a troubleshooting procedure, start the machine into diagnostic mode to test the repair. M126/M127/M128...

  • Page 151: Available Menus

    See “Factory Defaults” in “System Factory Defaults Maintenance” See “Jobs on Disk” in “System Energy Conserve Maintenance” See “Min Copy Memory” in “System Min Copy Memory Maintenance” See “Num Pad Job Assist” in “System Num Pad Job Assist Maintenance” M126/M127/M128...
  • Page 152 See “Disk Encryption” in “System Disk Encryption Maintenance” Wipe Disk See “Wipe Disk” in “System Maintenance” See “Font Sharpening” in “System Font Sharpening Maintenance” See “Require Standby” in “System Require Standby Maintenance” See “LES Applications” in “System LES Applications Maintenance” M126/M127/M128...
  • Page 153 See “USB Speed” in “System Maintenance” USB PnP See “USB PnP” in “System Maintenance” See “Exit Configuration Menu (Exit Config Exit Config Menu Menu)” in “System Maintenance”  Menus may vary depending on the features and options of the machine. M126/M127/M128...

  • Page 154: Maintenance Count Value (Maint Cnt Value)

    To view the Maintenance Counter Value, touch "Maintenance Counter Value" from the Configuration Menu. The panel displays the current value of the maintenance counter as illustrated below: Touch "Back" to return to the Configuration Menu. After installing the required maintenance kit, reset this count to zero. M126/M127/M128...

  • Page 155: Reset Maintenance Counter

    To initiate the reset operation, touch "Yes". 5.2.4 RESET PHOTOCONDUCTOR MAINTENANCE COUNTER (RESET PC CNT) This setting resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. This operation should be performed only after a new photoconductor unit has been installed. M126/M127/M128...

  • Page 156: Usb Scan To Local

    Configuration menu.  An event log printed from the CONFIG MENU will not contain debug information or secondary codes for 900 service errors. However, the event log printed from DIAGNOSTICS mode does include this information. M126/M127/M128...

  • Page 157: Panel Menus

    Touch "Panel Menus" from the Configuration Menu. [setting's current value] appears on the touch-screen. Touch to scroll through the setting's other possible values. Touch "Back" to cancel and return to the Configuration Menu. Touch "Submit" to save the change. M126/M127/M128...

  • Page 158: Ppds Emulation

    To change the value of this setting: Touch "PPDS Emulation" from the Configuration Menu. [setting's current value] appears on the touch-screen. Touch to scroll through the setting's possible values. Touch "Back" to cancel and return to the Configuration Menu. Touch "Submit" to save the change. M126/M127/M128...

  • Page 159: Download Emuls

    Device". The device immediately performs a POR and restores the appropriate settings to their factory default values. The following settings are not changed:  Display Language (general settings)  Network/Ports Menu  Standard USB, USB (x) Menus (if an ENA is installed) M126/M127/M128 5-10...

  • Page 160: Energy Conserve

    This setting determines if a user can configure and initiate a job using the panels hard buttons. To change this setting: Touch "Num Pad Job Assist" from the Configuration Menu. [setting's current value] appears on the touch-screen. Touch . The settings are On or Off. Touch "Submit" to save the change. 5-11 M126/M127/M128...

  • Page 161: Format Fax Storage

    Touch "ADF Edge Erase" from the Configuration Menu. [setting's current value] appears on the touch-screen. Touch to increase the value or to decrease the value. Touch "Submit" to save the change. Touch "Back" to cancel and return to the Configuration Menu. M126/M127/M128 5-12...

  • Page 162: Fb Edge Erase

    11. To view and adjust the duplex ADF backside registration, place the quick test page face down up into the ADF, and touch Copy Quick Test. 12. After the quick test page copies, touch ADF Back. 13. Use the to increase or decrease the settings value for horizontal adjust and top margin. 5-13 M126/M127/M128...

  • Page 163: Disable Scanner

    To change this setting: Touch "Disable Scanner" from the Configuration Menu. Touch to scroll through the setting's other possible values. The settings are Enable, Disable, ADF disable. To save the setting's new value, touch "Submit". M126/M127/M128 5-14...

  • Page 164: Paper Prompts

    Touch "Action for Prompts" from the Configuration Menu. [setting's current value] appears on the touch-screen. Touch to change the setting’s value. The values are Prompt user, Continue, and Use current. To save the setting's new value, touch "Submit". 5-15 M126/M127/M128...

  • Page 165: Jobs On Disk

    When you touch "Enable" (encryption) or "Disable" (formatting), "Contents will be lost. Continue?" appears on the LCD. Touch "No" to cancel or "Yes" to proceed. If you touch "Yes", the machine performs the selected action on the hard disk. The following graphic appears when the encryption process is selected: M126/M127/M128 5-16...
  • Page 166 The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage. When the first stage of either process completes, the machine displays either of the following graphics depending on the process selected and then begins the second stage of the process: 5-17 M126/M127/M128...
  • Page 167 The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows "100%". After completion, the panel returns to Disk Encryption. M126/M127/M128 5-18...

  • Page 168: Wipe Disk

    The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage. When the first stage of the process completes, the machine displays the following graphic and then begins the second stage of the process: 5-19 M126/M127/M128...

  • Page 169: Font Sharpening

    Touch "Back" to cancel and return to the Configuration Menu. Touch "Submit" to save the change. This setting affects the PostScript, PCL, PDF, and XL emulators. This function is not supported when the device generates output at 600 dpi resolution. M126/M127/M128 5-20...

  • Page 170: Require Standby

    To change this setting: Touch "Key Repeat Initial Delay" from the Configuration Menu. Touch to increase the value or to decrease the value. Touch "Submit" to save the change. Touch "Back" to cancel and return to the Configuration Menu. 5-21 M126/M127/M128...

  • Page 171: Key Repeat Rate

    5.2.33 USB SPEED The USB Speed setting is used to set the throughput of the USB port on the machine. The settings are Auto, whichis the default, and Full. Full forces the USB port to tun at full speed. M126/M127/M128 5-22...

  • Page 172: Usb Pnp

    Touch "Submit" to save the change. Touch "Back" to cancel and return to the Configuration Menu. 5.2.35 EXIT CONFIGURATION MENU (EXIT CONFIG MENU) Press to exit the Configuration menu. The machine performs a POR and restarts in normal mode. 5-23 M126/M127/M128...

  • Page 173: Diagnostics Menu

    See “Reports” in “System Maintenance”. Event Log See “EVENT LOG” in “System Maintenance”. Scanner Tests See “Scanner Tests” in “System Maintenance”. Exit Diagnostics See “Exit Diagnostics” in “System Maintenance”.  Menus may vary depending on the features and options of the machine. M126/M127/M128 5-24...

  • Page 174: Registration (Printer)

    A positive change moves the image right, and a Left Margin -25 to +25 negative change moves the image left. No compression occurs. 5-25 M126/M127/M128...
  • Page 175 Touch "Submit" to save the change, or Touch "Back" to cancel and return to the Diagnostics Menu.  Touch "Submit" to save all changed values. The device prints a Quick Test page from the appropriate paper tray. While the Quick Test page prints, "Printing Alignment Page" appears on the LCD. M126/M127/M128 5-26...

  • Page 176: Print Tests

    If "Single" is selected, a single page is printed.  If "Continuous" is selected, printing continues until "Stop" is pressed to cancel the test. If a source is selected that contains envelopes, an envelope test pattern is printed. If 5-27 M126/M127/M128...

  • Page 177: Hardware Tests

     Default values for the QUALITY MENU settings used to print the pages. 5.3.4 HARDWARE TESTS Select the following Hardware Tests from this menu:  Panel Test  Button Test  DRAM Test  USB HS Test Mode M126/M127/M128 5-28...

  • Page 178: Panel Test

    Initially 000000 displays with the maximum pass count being 999,999.  F:##### represents the number of times the memory test has failed and finished with errors. Initially 0000 displays with the maximum fail count being 99,999. Initially only four 5-29 M126/M127/M128...

  • Page 179: Serial 1 Wrap

    Test J Test K USB High Speed Port 0 Test SEO NAK Certification Testing... Test Packet Test Force Enabled Test J Test K USB High Speed Port 1 Test SEO NAK Certification Testing... Test Packet Test Force Enabled M126/M127/M128 5-30...

  • Page 180: Duplex Tests

    Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet. The single test stops automatically when a single duplex sheet is printed, and the continuous test continues until you press "Stop" 5-31 M126/M127/M128...

  • Page 181: Top Margin (Duplex)

    Manually actuate each of the duplex sensors. When the sensor/switch is closed, CL (closed) displays, and when the sensor/switch is open, OP (open) displays.  Duplex input sensor  Duplex exit sensor Press "Stop" to exit the test. M126/M127/M128 5-32...

  • Page 182: Motor Test (Duplex)

    "Duplex Feed 1 Clear Paper" displays when the paper reaches paper stop position 1, and the power indicator turns on solid. Remove the media from the duplex unit, and clear the message on the operator panel by pressing "Stop" 5-33 M126/M127/M128...

  • Page 183: Input Tray Tests

    Feed Tests menu. All installed sources are listed. Touch to select either Single or Continuous.  "Single"—feeds one sheet of media from the selected source.  "Continuous"—media continues feeding from the selected source until "Stop" pressed. M126/M127/M128 5-34...

  • Page 184: Sensor Test (Input Tray)

    When the sensor is closed, "Closed" displays; when the sensor is open, "Open" displays. Press "Stop" to exit the test. 5-35 M126/M127/M128...

  • Page 185: Output Bin Tests

    "Standard Bin" from Sensor Tests. Manually actuate the bin sensor by moving the flag in and out of the sensor, and the display changes. The following screen is displayed: "Bin Empty: empty" or "Bin Empty: full". Press "Stop" to exit the test. M126/M127/M128 5-36...

  • Page 186: Base Sensor Test

    "Quick Disk Test/Test Passed" message displays if the test passes, and the power indicator turns on solid.  "Quick Disk Test/Test Failed" message displays if the test failed, and the power indicator turns on solid. Press "Stop" to return to the Device Tests menu. 5-37 M126/M127/M128...

  • Page 187: Printer Setup

    Test/Clean Test Passed" or "Disk Test/Clean Failed" appears. If the message indicates failure, the disk is unusable. 5.3.10 PRINTER SETUP The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to display these additional menus. M126/M127/M128 5-38...

  • Page 188: Printed Page Count

    Touch "Back" to return to the Diagnostics Menu. Engine settings 1 through 4 Do not change these settings unless requested to do so by your next level of support. Model name The model name can only be viewed and cannot be changed. 5-39 M126/M127/M128...

  • Page 189: Configuration Id

    If "Invalid ID" appears, the entry is discarded, and the previous Configuration ID 1 is displayed on the screen. If the process is successful, "Submitting Selection" appears on the display, followed by the current value for Configuration ID 2. Restart the machine. M126/M127/M128 5-40...

  • Page 190: Edge To Edge

    This adjustment can be used to help solve some customer problems with paper curl on low-grade papers and problems with letterheads on some types of media. The fuser temperature can be adjusted to: Normal, Lower, Lowest. The default is Normal. Touch "Back" to return to Diagnostics Menu. 5-41 M126/M127/M128...

  • Page 191: Fuser Page Count

    The range of values is 0 to 255, and the default value is 0. Touch "Back" to return to the Diagnostics Menu. Auto dark adjust The settings are Enable and Disable. M126/M127/M128 5-42...

  • Page 192: Event Log

    Menu rather than the Configuration Menu. The Event Log printed from the Diagnostics Menu includes:  Detailed machine information, including code versions  Time and date stamps  Page counts for most errors  Additional debug information in some cases 5-43 M126/M127/M128...

  • Page 193: Clear Log

    "Clear Log" from the Event Log menu. Touch to select "Yes" to clear the Event Log, or touch to select "NO" to exit the Clear Log menu. If "YES" is selected, "Deleting EVENT LOG" displays on the screen. M126/M127/M128 5-44...

  • Page 194: Scanner Tests

    "Sensor Test" from the SCANNER TESTS menu. The display will show P, F, H, A, 1, 2 in a vertical column.  It is not necessary to test all scanner sensors when Scanner Tests is selected. 5-45 M126/M127/M128...
  • Page 195 To test the flatbed cover closed sensor, lift the flatbed cover. The 0 next to the F will change to 1. Also check the actuator (B) to ensure it is functioning properly. To test scanner sensor 1 press on the tab (C). The 0 next to the 1 will change to 1 if the M126/M127/M128 5-46...

  • Page 196: Exit Diagnostics

    0 next to the A will change to 1. Press "Stop" to return to the SCANNER TESTS menu. 5.3.15 EXIT DIAGNOSTICS Selecting "EXIT DIAGNOSTICS" exits the Diagnostics menu, and "Resetting the Printer" displays. The machine performs a POR, and the machine returns to normal mode. 5-47 M126/M127/M128...

  • Page 197: Printhead Assembly Electronic Adjustment

    For example, if the right margin setting on the page is -2, and the number that is closest to the darkest line on the graph is 3 (-2+3), then the right margin setting will be equal to +1. M126/M127/M128 5-48...
  • Page 198 5.  The alignment of the left margin positions the black plane to the right or left. The alignment of the right margin does not alter the margins and should only be used to adjust the printhead. 5-49 M126/M127/M128...

  • Page 199: Printhead Assembly Mechanical Adjustment

    Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold. See photo below. Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge. M126/M127/M128 5-50...
  • Page 200 (See the right side of the diagram below.) After obtaining a properly adjusted image on the paper, tighten all three screws.  The printhead must be aligned electronically. See “Printhead assembly electronic adjustment” in “System Maintenance”. 5-51 M126/M127/M128...

  • Page 201: Code Revision Info

    Network Code Level - Displays network code level Network Compile Info - Displays compile information Printer Code Level - Displays printer code information Printer Compile Info - Displays compile information 5.6.3 HISTORY Print History Mark History History Mode 5.6.4 MAC Set Card Speed Keep Alive M126/M127/M128 5-52...
  • Page 202 SE Menu 5.6.5 NVRAM Dump NVRAM Re-init NVRAM 5.6.6 NPAP Print Alerts 5.6.7 TCP/IP netstat -r arp -a Allow SNMP Set Meditech Mode Raw LPR Mode Gather Debug Enable Debug 5-53 M126/M127/M128...

  • Page 204: Troubleshooting

    TROUBLESHOOTING R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 206: Symptom Tables

    If a user error message displays, then go to “User attendance messages” in the “Troubleshooting” and “Paper jam error codes (200-series)” in the “Troubleshooting”. M126/M127/M128...

  • Page 207: Power–On Self Test (Post) Sequence

    Any cartridge errors, such as "Defective Cartridge", are displayed in the message are at the bottom of the screen. Applicable maintenance messages are displayed. Applicable toner low messages are displayed. The red indicator light will flash if there are errors. The machine displays "Ready". M126/M127/M128...

  • Page 208: Post Symptom Table

    "Fuser Service Check" The paper feed picks and tries to feed p.6-65 "Paper Feed Service Checks" media.  Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will prevent POST from completing. M126/M127/M128...

  • Page 209: Printer Symptom Table

    See “Blank page” in “Troubleshooting”. Black page. See “Black page” in “Troubleshooting”. See “Heavy background” in Heavy background. “Troubleshooting”. Light print. See “Light print” in “Troubleshooting”. See “White or black lines or bands” in White or black lines or bands. “Troubleshooting”. M126/M127/M128...
  • Page 210 Dead machine (no power). p.6-57 "Dead Machine Service Check" Print quality problems  Light print  Blurred characters See “Print quality problems” in  Toner on both sides of media “Troubleshooting”.  Toner not fused  Streaks  Blank pages M126/M127/M128...

  • Page 211: Scan / Fax / Copy Symptom Table

    "Modem / Fax Card Service No dial tone Check" The other fax machine may be turned off. Machine dials a number but fails to make a Ask the fax recipient to check their connection with another fax machine. machine. M126/M127/M128...
  • Page 212 See “Format Fax Storage” in “System small. Maintenance”. Some words on an incoming fax are The sending fax machine had a temporary stretched. jam. p.6-100 "Fax Transmission Service Faxes fail to transmit. Check" Fax reception fails. p.6-103 "Fax Reception Service Check" M126/M127/M128...

  • Page 213: Messages And Error Codes

    Weblink server not setup. Web Link is being used for e-mail, and either the 'Server' or Contact system 'Web Link' fields are NULL in the Web Link Setup.  administrator The system administrator needs to configure the server. M126/M127/M128...
  • Page 214 There are three Held jobs may not be versions of this IR, depending upon cause. IRHeldA occurs restored when any other condition occurs which stops the machine from restoring jobs from disk. These might include disk failure, user abort, etc. M126/M127/M128...
  • Page 215 Cancel the current job. The machine does not detect media meeting the size requested in the source indicated.  Load <source> <size> Load the input source with the correct type and size media.  Cancel the current job. M126/M127/M128 6-10...
  • Page 216 <type> and <size> in the single sheet feeder (manual feeder). Load Manual <type> The following actions can be taken:  <size> Load paper and the job continues.  Press "Select" ( ), and choose an alternate source for media.  Cancel the current job. 6-11 M126/M127/M128...
  • Page 217 Remove the unrecognized device from the USB port on the Please Remove front of the machine. Unsupported USB Hub, Remove the unrecognized USB hub/device from the USB please remove port on the front of the machine. Unsupported Disk Remove the unsupported disk before continuing. M126/M127/M128 6-12...
  • Page 218 To enable Resource Save after you get this message: -Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes. -When Ready is displayed, enable Resource Save.  Install additional memory. 6-13 M126/M127/M128...
  • Page 219 Install additional printer memory. flash defragment  Press "Menus" ( ) to access the Busy/Waiting Menu. operation The following functions are available using the Busy/Waiting Menu: -Cancel Job -Reset Printer  Menu Lockout does NOT prevent access to the Busy/Waiting Menu. M126/M127/M128 6-14...
  • Page 220 Simplify the print job. 39 Complex Page  Press "Menus" ( ) to access the Busy/Waiting Menu. The following functions may be available: -Cancel Job -Reset Printer  Menu Lockout does NOT prevent access to the Busy/Waiting Menu. 6-15 M126/M127/M128...
  • Page 221 Press "Select" ( ) to clear the message and continue printing. 53 Unformatted Flash You must format the flash memory before you can store any resources on it. If the error message remains, the flash memory may be defective and require replacing. M126/M127/M128 6-16...
  • Page 222 This error displays when data is sent to the machine across 56 Serial Port <x> a serial port, but the port has been disabled. Once this disabled message displays, reporting of further errors is suppressed until the menus are entered, or the machine is reset. 6-17 M126/M127/M128...
  • Page 223 Check Device Connections/reattach message, the user 59 Incompatible Tray <x> should reinstall an associated compatible option or hot unplug the option. Turn off and unplug the machine. Remove the incompatible trays. Plug in the machine, and turn it on. M126/M127/M128 6-18...
  • Page 224 84 PC Kit Life Warning Replace the PC kit to ensure print quality. 84 Replace PC Kit 88 Cartridge Low This warning is displayed when the cartridge is low. Press 88 Cartridge Early Life "Check" to continue. Warning 6-19 M126/M127/M128...
  • Page 225 Paper is cleared from ADF  Cancel job  Scan Paper cleared Restart job - This can only be performed if job recovery is enabled and the job can be restarted. A new job with the same parameters is started. M126/M127/M128 6-20...

  • Page 226: Cartridge Error Messages

    Messages and Error Codes 6.4.2 CARTRIDGE ERROR MESSAGES Error Description Action Invalid refill Missing or defective Replace the cartridge. cartridge Unsupported print cartridge 6-21 M126/M127/M128...

  • Page 227: Paper Jam Error Codes (200-Series)

    Possible causes include bouncy and replace if necessary. sensor or exceptionally fast pick– Inspect the input sensor flag and perhaps due to media pre-staged in the replace it if it does not rotate freely source tray. or is too loose. M126/M127/M128 6-22...
  • Page 228 200.14 manual input sensor. If the flag is sensor. Potential causes are a small loose, then replace it. See “Media gap or a bouncy manual feed sensor. Manual Input Sensor” in “Replacement and Adjustment”. 6-23 M126/M127/M128...
  • Page 229 The media is too long over the manual Verify that the media is approved. feeder sensor. Possible causes include 200.20 Inspect the wear strips in the tray, multi-sheet feed, media size (length) and replace if they are worn. problem, pre-staged media in the tray. M126/M127/M128 6-24...
  • Page 230 Check the printhead ( p.6-84 jitter-stable specification. 200.27 "Printhead Service Check"). Mirror motor fell out of lock condition after media at the input sensor–more time elapsed since the printhead than expected stable lock time, but less than the printhead jitter-stable specification. 6-25 M126/M127/M128...
  • Page 231 The alignment roller may be binding. detected at the input sensor while Call the next level of support. 200.34 waiting for any page(s) ahead to clear the paper path. Possible cause is that the page is delayed at the alignment gate. M126/M127/M128 6-26...
  • Page 232 201.01 identify either motor after two tries. "Main Motor Service Check"). Exit sensor never made by leading Remove the PC kit and paper or 201.02 edge of page. Also known as internal debris at the input sensor. jam. 6-27 M126/M127/M128...
  • Page 233 202.00 Paper jam around exit sensor. vicinity of damage. If damage is found, then replace the damaged part.  Print a page with the rear door open to isolate the fuser from the other parts. M126/M127/M128 6-28...
  • Page 234 Long media or shingled multi feed 202.32 and the sensor flag. If there is stopped before sending to duplex. slippage in the exit guide, then replace the exit guide ( p.4-64 "Rear Exit Guide Assembly with Sensor and Reversing Solenoid Removal"). 6-29 M126/M127/M128...
  • Page 235 Replace the pick rollers if they are worn or clogged with dust ( p.4-3 "ACM Pick Tire 241.10 Second pick attempt failed from Tray 1 Roller Removal"). Also check the wear strips, and replace if necessary. M126/M127/M128 6-30...
  • Page 236 Remove Tray 2 and inspect for obstruction in the paper path. Check 242.10 Second pick attempt failed from Tray 2 the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary. 6-31 M126/M127/M128...
  • Page 237 The media in the MPF has been stock, and re-insert. Do not let the 251.20 pushed in too far. top sheets to go beyond the wear strips. The media in the MPF has been 251.21 pushed in too far. M126/M127/M128 6-32...
  • Page 238 ADF Backfeed Jam. A jam is detected 294.06 at the ADF exit sensor. ADF page gap is too small. Not enough to re initialize the image 295.01 Scanner Disable Page at CCD processing unit. Remove paper from the ADF. 6-33 M126/M127/M128...

  • Page 239: Service Error Codes

    Communication Failure "CCD Service Check"). Scanner Failure - Carriage failed to Carriage mechanical failure ( p.6-90 move to Home of desired position "Flatbed Motor Service Check"). ADF mechanical failure ( p.6-94 843.01 Scanner Failure "ADF Paper Jam Service Check"). M126/M127/M128 6-34...
  • Page 240 Front scan module cable failure or SCC card. Excessive noise test for the SCC card failure dark data indicating some sort of CCD or analog electronics issue on that channel or channels ( p.6-90 "CCD Service Check"). 6-35 M126/M127/M128...
  • Page 241 Front calibration strip has excessive 846.04 skew p.6-90 "CCD Service Check" Front calibration strip has excessive 846.05 Front excessive variability for Mono, Front calibration strip has excessive 846.06 Red, Green, or Blue ( p.6-90 "CCD dark area Service Check"). M126/M127/M128 6-36...
  • Page 242 HD/Config ID Mismatch ID indicates that a hard drive should be present. A device has a hard drive installed, but 849.01 HD/Config ID Mismatch its Configuration ID indicates that a hard drive shouldn’t be present. Engine software service errors 6-37 M126/M127/M128...
  • Page 243 Transfer service error "Transfer Roll Service Check"). Fuser service errors Under temperature during steady 920.00 state control. Under temperature during standby Replace the fuser ( p.6-58 "Fuser 921.00 control. Service Check"). Fuser failed to ramp to target 922.00 temperature M126/M127/M128 6-38...
  • Page 244 Service Check” in “Troubleshooting”. 931.xx No first hsync 932.xx Lost hsyncs Replace the printhead. See “Printhead Mirror motor locked: No hsync 933.xx Service Check” in “Troubleshooting”. received Motor unable to reach operating 935.xx speed Transport motor service errors 6-39 M126/M127/M128...
  • Page 245 POR in between. Replace the controller board. See Error with secure NVRAM on the 951.xx “Engine Board Service Check” in controller board “Troubleshooting”. A recoverable NVRAM Cyclic 952.xx Performing POR will clear this error. Redundancy Check error occurred. M126/M127/M128 6-40...
  • Page 246 Jump to unverified address Check” in “Troubleshooting”. Update firmware and call the next level of support, or replace the controller 959.05 Unknown boot failure board. See “Controller Board Service Check” in “Troubleshooting”. 959.20 Controller hardware failure Replace the controller board. See 6-41 M126/M127/M128...
  • Page 247 Network errors 975.xx Unrecognizable network Call the next level of support. Unrecoverable software error in 976.xx network port M126/M127/M128 6-42...
  • Page 248 An equipment check condition has occurred in the specified device, but 990.xx the device is unable to identify the Call the next level of support. exact component failure. The specified device has detected 991.xx an equipment check in its system card. 6-43 M126/M127/M128...

  • Page 249: Fax Error Codes

     Adjust ‘Transmit Level’. Error occurred when sending a  Select a lower ‘Max Speed’ frame. value under Fax Send settings.  Received EOT unexpectedly from If error persists disable V34 the modem in V34 mode. modulation scheme. M126/M127/M128 6-44...
  • Page 250 Select a lower ‘Max fax device. Speed ’value under Fax Send settings.  Check line quality.  Adjust ‘Transmit Level’. Too many errors when transmitting  Select a lower ‘Max Speed’ in ECM mode. value under Fax Send settings. 6-45 M126/M127/M128...
  • Page 251 Fax transmission was interrupted persists. See “Modem / Fax Card due to power failure. Service Check” in “Troubleshooting”. Fax transmission failed due to Adjust ‘Memory Use’ setting to insufficient memory to store scanned allocate more memory for send image. jobs. M126/M127/M128 6-46...
  • Page 252 Adjust the “Transmit Level”. modulation schemes.  Check line quality.  Select a lower “Max Speed” Failure to transmit training under Fax Send settings. successfully in V17terminal  Adjust the “Transmit Level”. modulation scheme.  Check line quality. 6-47 M126/M127/M128...
  • Page 253 PABX’ setting.  No dial tone detected. Check phone line.  Check MFD modem hardware. Check with remote end if Busy tone detected. successive attempts fail. See “Modem / Fax Card Service Hardware error detected. Check” in “Troubleshooting”. M126/M127/M128 6-48...
  • Page 254 No action needed. device. Received request for unsupported compression type from remote fax No action needed. device. Received request for unsupported image length from remote fax No action needed. device. Unknown error occurred. No action needed. 6-49 M126/M127/M128...

  • Page 255: Service Checks

    Power from the engine board to the controller board. Cables are plugged in correctly, especially for the operator panel. The machine will not power-up without a functioning operator panel. The operator panel ( p.6-64 "Operator Panel Service Check") M126/M127/M128 6-50...
  • Page 256 If the grounds are not correct on the controller board, then replace the controller board. (Check with one probe on the connector pin and the other on the card’s ground plane found at each screw head.) 6-51 M126/M127/M128...

  • Page 257: Engine Board Service Check

    Power from the LVPS/HVPS to the engine board. Cables are plugged in correctly, especially for the operator panel. The machine will not power-up without a functioning operator panel. The operator panel ( p.6-64 "Operator Panel Service Engine board assembly Check") M126/M127/M128 6-52...
  • Page 258 Turn the machine off, and plug the LVPS/HVPS cable into J502 of the engine board. See the wiring diagram which Engine board assembly identifies the output voltages and grounds for a good engine board. Turn the machine off before plugging or unplugging any connectors. 6-53 M126/M127/M128...
  • Page 259 (engine board will not be powered):  6, 17, 19 (Pins): +24Vdc  1, 3-5, 7, 11, 13, 15 (Pins): +5Vdc If any of the voltages are incorrect, then replace the LVPS/HVPS ( p.6-57 "Dead Machine Service Check"). M126/M127/M128 6-54...

  • Page 260: Cooling Fan Service Check

    "Engine Board Removal").  If voltage is present, then check pin 1 for 24 V dc as well. If it is close to 24 V dc while the fan is still idle, then replace the fan ( p.4-20 "Fan Removal"). 6-55 M126/M127/M128...

  • Page 261: Cover Interlock Switch Service Check

    +5 V dc on pin 2 at J11 on the controller board.  Verify pin 3 at J6 is ground.  If voltage or ground is not present, then see “Engine Board Service Check” in “Troubleshooting” for more information. M126/M127/M128 6-56...

  • Page 262: Dead Machine Service Check

     If voltages are not correct, then replace the LVPS/HVPS.  If voltages are correct, then check the engine board p.6-52 "Engine Board Service Check"). If the engine board checks out ok, perform the controller board service check. 6-57 M126/M127/M128...

  • Page 263: Fuser Service Check

    Measure the resistance across the ends of the thermistor cable. Fuser Replace the fuser assembly if the resistance is lower than 1K ohm or shorted.  Resistance measures approximately 400K ohms when cool and 1K ohms hot. M126/M127/M128 6-58...

  • Page 264: Lvps/Hvps Service Check

    If the switch is good, then see “Dead Machine Service Check” in “Troubleshooting” for more diagnostics. HVPS portion of board Problems with the HVPS are exhibited in the print quality. See “Print Quality Service Checks” in “Troubleshooting” for more information. 6-59 M126/M127/M128...

  • Page 265: Main Motor Service Check

    If these voltages are not correct, then see “Controller and replaced at the same and Engine Board Connector Pin Values” in “Product time. Information”, or replace the engine board. See “Engine Board Removal” in “Replacement and Adjustment”. M126/M127/M128 6-60...

  • Page 266: Networking Service Check

    Go to step 5. Did this fix the issue? Does the IP address displayed on the network settings page match the Go to step 10. Go to step 6. IP address in the port of the drivers using the machine? 6-61 M126/M127/M128...
  • Page 267 Did this fix the problem? Is the device physically connected Go to step 13. Go to step15. (ethernet cable) to the network? Try using a different ethernet cable. Problem resolved Go to step 14. Did this remedy the situation? M126/M127/M128 6-62...
  • Page 268 Service Check"). Internal Solutions Was there another faulty ISP option? Port (ISP)"). Replace the Replace the ISP wireless card? controller board p.4-88 "Installing an Internal Problem resolved. p.4-7 Solutions Port (ISP)") "Controller Board Did this fix the problem? Removal"). 6-63 M126/M127/M128...

  • Page 269: Operator Panel Service Check

    Restart the machine. If the eight LEDs on the bottom of the keyboard card illuminate, but the display fails to illuminate, replace the touchscreen display. If the eight LEDs fail to illuminate, replace the keyboard. M126/M127/M128 6-64...

  • Page 270: Paper Feed Service Checks

    Make sure the flag is operating freely. Replace the fuser if the sensor is damaged. Input/duplex sensor Make sure the input paper feed sensors are working properly. A Manual feed sensor stuck or incorrectly installed sensor causes a paper jam indication. 6-65 M126/M127/M128...

  • Page 271: Media Picks But Stops Halfway Through The Machine

     If correct, then replace the input paper feed sensor.  If these voltages are not correct, then replace the controller board.  Check the pick tires. Clean or replace as necessary. M126/M127/M128 6-66...

  • Page 272: Media Never Picks

    Open left cover, and observe the solenoid and clutch actions at Media feed clutch the ACM and manual feed shafts as a print job is attempted. ASM (tray 1 only) Replace the faulty part. Manual feed clutch solenoid 6-67 M126/M127/M128...

  • Page 273: Media Skews

    Paper feed (pick its hub. tires) tray 2 Check side guides on Tray 1 and Tray 2. Guides set for a full stack Tray 1 of media may be too wide when the stack is short. Tray 2 (option) M126/M127/M128 6-68...

  • Page 274: Media "Trees," Wrinkles, Stacks Poorly, Or Curls

    Change settings using the printer driver.  Use the local printer setup utility (included on the CD) to change the NVRAM settings. Try a different ream of paper. Moist media has a higher tendency to crease (treeing) and curl. 6-69 M126/M127/M128...

  • Page 275: Option Card Service Check

    If the internal print test page prints correctly, the user’s application/printer driver is set up correctly, and the USB cable is installed, but the machine still fails to print on command from the host computer, then replace the controller board. Check the USB cable for continuity. M126/M127/M128 6-70...

  • Page 276: Print Quality Service Checks

    Table” in “Troubleshooting” for solutions to these problems. Scroll down to Exit Config Menu and touch the menu item on the screen. The machine will POR.  Refer to the print defects guide at the end of the manual for repeating defects. 6-71 M126/M127/M128...

  • Page 277: Blank Page

    If there is not continuity, then call the next level of service. Try a different toner cartridge and PC kit.  If those fail, then replace the LVPS/HVPS, controller board, or the printhead in that order. Also, see “Print quality problems” in “Troubleshooting”. M126/M127/M128 6-72...

  • Page 278: Black Page

    Check continuity in the cable. If the cable is bad, then call the next level of support.  If the values are correct and the toner electrodes are good, then replace the controller board.  See “LVPS/HVPS Service Check” and “Engine Board Service Check” in “Troubleshooting”, if necessary. 6-73 M126/M127/M128...

  • Page 279: Heavy Background

    If toner cartridge is low, then try a new one. Make sure recommended media is being used. Paper (not a FRU) Check the media settings in the printer driver. A heavier media may require higher heat to properly fuse. M126/M127/M128 6-74...

  • Page 280: Variation In Image Density Horizontally Across Page

    See“LVPS/HVPS Service Check” in Fuser “Troubleshooting” for more information. Try changing the setting to heavier paper or even card stock. Make sure recommended media is being used. Media (not a FRU) Check the media settings in the printer driver. 6-75 M126/M127/M128...

  • Page 281: Light Print

    With the machine off, check to make sure that the laser beam is Main motor gear not blocked. drive Inspect the toner cartridge and paper feed components, especially the drive coupler and drive gears for debris, binds, or damage. M126/M127/M128 6-76...

  • Page 282: Toner On Back Of Page

    None of these voltages can be HVPS or engine measured, but the contacts and continuities can be checked. To board check the lower voltage, see J502 on the wiring diagram. Replace the LVPS/HVPS or controller board as necessary. 6-77 M126/M127/M128...

  • Page 283: Print Quality Problems

    Make sure the media is straight and unwrinkled.  or back of the page. Replace the PC Kit, and recheck before replacing the toner cartridge. See “Toner on back of page” in “Troubleshooting” for more information. M126/M127/M128 6-78...
  • Page 284  Replace the toner cartridge.  Remove the toner cartridge, and gently shake it from side to The "Toner Low" side to redistribute the toner. message displays.  Replace the toner cartridge. 6-79 M126/M127/M128...
  • Page 285  With the machine off, check the printhead beam path. If clear, then check for a printhead error on POR ( p.6-84 "Printhead Service Check").  Also, see “Blank page” in “Troubleshooting”. M126/M127/M128 6-80...
  • Page 286 Don’t overfill Tray 1 or the optional Tray 2 (see media The media skews or capacities in the media types and sizes table in the User’s buckles. Guide).  Make sure the paper guides are flush against the edges of the media. 6-81 M126/M127/M128...
  • Page 287 Clear all jams. not print after a  Press and release , or open and close the machine cover paper jam has been to restart the machine. cleared.  Make sure the print cartridge assembly is installed properly. M126/M127/M128 6-82...
  • Page 288 While in PostScript3 emulation, the  Ensure the correct PostScript driver is being used. printer is flushing  The printer doesn’t have enough memory to print the job. data (an error Install more memory. message is displayed). 6-83 M126/M127/M128...

  • Page 289: Printhead Service Check

     "Printhead If voltages or grounds are incorrect, then check the controller Assembly board. See “Controller Board Service Check” in Electronic “Troubleshooting” for more information.  Adjustment" If voltages are correct, then replace the printhead (comes with cables). M126/M127/M128 6-84...

  • Page 290: Transfer Roll Service Check

    Tray 2 Pin 2: 24 V Pin 6: Ground If the voltages are incorrect, then replace the engine board. If the voltages are correct, then try using Tray 2 again. If the machine error persists, then replace Tray 2. 6-85 M126/M127/M128...

  • Page 291: Xx Service Check

    ADF relay card and connector J17 on the controller board. Also inspect the cable connections on Go to step 5. Go to step 4. J28, J12, 13 and J30 on the controller board. Are the connections properly connected? M126/M127/M128 6-86...
  • Page 292 “System Maintenance”. Touch Stop. Problem "Enable ADF/FB -Enabled" and Go to step 7. solved. press "Submit" to save the change. POR the machine to operating mode. Try running a copy from the ADF and flatbed. Did the 840.xx error recur? 6-87 M126/M127/M128...
  • Page 293 "Submit" to save the change. POR the machine to operating mode. Run a copy from the flatbed. Did the 840.xx error recur? Replace the controller board Contact p.4-7 "Controller Board Problem solved. second-level Removal"). support. Did this fix the problem? M126/M127/M128 6-88...

  • Page 294: Black Or Blank Page Copy Service Check

    Replace the flatbed Replace the unit. Check for +14VDC on Pin 3 and 4 controller board See “Flatbed on connector J30. Pin 4 is +5VDC. p.4-7 removal” in Are the voltages present? "Controller Board “Replacement and Removal"). Adjustment”. 6-89 M126/M127/M128...

  • Page 295: Ccd Service Check

    Check pin 1 in J28 for voltage. The Replace the Replace the flatbed voltage is only present when a controller board unit ( p.4-73 flatbed copy job is running. The p.4-7 "Flatbed voltage should measure +24V AC. Is "Controller Board Removal"). voltage present? Removal"). M126/M127/M128 6-90...

  • Page 296: Flatbed Home Position Service Check

    Check pin 1 in J13 for voltage. The unit. See “Flatbed controller board voltage should measure +5V DC. removal” in p.4-7 Pin 2 should be GND. Is voltage “Replacement and "Controller Board present and is it correct? Adjustment”. Removal"). 6-91 M126/M127/M128...

  • Page 297: Adf Cover Open Service Check

    ADF. Are all the Go to step 9. connections. connections properly connected? Replace the ADF Check the ADF cable for continuity. cable ( p.4-84 Go to step 10. Is there continuity? "ADF Cable Removal"). M126/M127/M128 6-92...

  • Page 298: Adf Streak Service Check

    Removal"). 6.5.25 ADF STREAK SERVICE CHECK Step Questions / actions Clean the ADF Do streaks appear on the middle of glass on the flatbed No issue to fix. scans when using the ADF? using a lint-free cloth. 6-93 M126/M127/M128...

  • Page 299: Adf Paper Jam Service Check

    Go to step 7. contacting the paper present sensor actuator. Is the paper damaged? Clean the sensors, Is there dirt in the sensors, or is the or remove debris Go to step 8. paper present actuator stuck? from the actuators. M126/M127/M128 6-94...
  • Page 300 Replace the ADF J17 on the controller board. Pin 11 controller board unit ( p.4-72 and 12 should measure +24VDC. p.4-7 "ADF Unit Pin 14 should measure +5VDC. Are "Controller Board Removal"). there signals or voltages present? Removal"). 6-95 M126/M127/M128...

  • Page 301: Adf Feed Errors Service Check

    ADF relay Is the sensor working properly? card. Replace the ADF. Check the actuators to see if they See “ADF Unit are jammed, or damaged. Removal” in Go to step 8. Are they jammed or damaged? “Replacement and Adjustment”. M126/M127/M128 6-96...
  • Page 302 Check the ADF cable for continuity. Go to step 6. "ADF Cable Removal"). Replace the Replace the ADF. See “ADF Unit controller board Removal” in “Replacement and Problem solved p.4-7 Adjustment”. Does this fix the "Controller Board situation? Removal"). 6-97 M126/M127/M128...

  • Page 303: Adf Duplex Service Check

    Go to step 6. "ADF Cable there continuity on pin 22? Removal"). Replace the Replace the ADF. See “ADF Unit controller board Removal” in “Replacement and Problem solved p.4-7 Adjustment”. Does this fix the "Controller Board situation? Removal"). M126/M127/M128 6-98...

  • Page 304: Modem / Fax Card Service Check

    Check the voltages from connector J8 on the controller board. Check Pin 12 and 13 for +3.3VDC, Pin 10 Replace the Replace the for +5VDC. 2, 4, 6, and 8 are modem card. system board. grounds. Are the signals or voltages present? 6-99 M126/M127/M128...

  • Page 305: Fax Transmission Service Check

    VOIP server is configured to related. The VOIP Go to step 8. receive faxes. provider needs to Is the server properly configured? change the server configuration. Is the machine on a PABX? Go to step 9. Go to step 10. M126/M127/M128 6-100...
  • Page 306 Print the T30 transmission log. Check the error being reported with the fax error code table. See “Fax Problem resolved. Go to step 15. Error Codes” in “Troubleshooting”. Perform the suggested resolution for the error. Did this fix the problem? 6-101 M126/M127/M128...
  • Page 307 Issue to the signal strength by 1db, and Second-Level changing it to -10db will increase the Support"). signal strength by 1db. Recommended adjustment range is ±5 db (in 1db steps) from the default value. Did this fix the problem? M126/M127/M128 6-102...

  • Page 308: Fax Reception Service Check

    Problem resolved. Go to step 9. Did this fix the problem? Is Distinctive Ring enabled? Go to step 11. Go to step 10. Turn on Distinctive ring. Problem resolved. Go to step 11. Did this fix the problem? 6-103 M126/M127/M128...
  • Page 309 Banned Fax List user setting. Is the remote device number in the banned fax list? Remove the remote number from the banned fax list. Problem resolved. Go to step 19. Did this fix the problem? M126/M127/M128 6-104...
  • Page 310 Check the error code being support ( p.6-106 reported .See “Appendices” for the Problem resolved. "Escalating a Fax “Fax Error Codes” in Issue to Second-Level “Troubleshooting”. Perform the suggested resolution for the error. Support"). Did this fix the problem? 6-105 M126/M127/M128...

  • Page 311: Escalating A Fax Issue To Second-Level Support

    **411 on the keypad or typing http://machine ipaddress/se in a Web browser. After all the requested information is entered into the Fax Checklist Web page, press the "Submit" button on the bottom of the page. A dialogue asking you to save the file will appear. M126/M127/M128 6-106...
  • Page 312 The file generated by the machine is not automatically transmitted to second-level support. It is placed on the computer desktop. Enter a name for the file, and indicate where you want to save the file. Press "OK". The file appears on the desktop. E-mail the file to second-level support. 6-107 M126/M127/M128...

  • Page 313: Paper Jams

    –Are stuck together –Are damaged in any way –Contain windows, holes, perforations, cutouts, or embossments –Have metal clasps, string ties, or metal folding bars –Have postage stamps attached –Have any exposed adhesive when the flap is in the sealed position M126/M127/M128 6-108...

  • Page 314: Understanding Jam Numbers And Locations

    The following illustration shows the areas of the machine where jams occur. When paper jams occur, follow the instructions in this section. Jam Area No. Description Opened front door Paper output bin Front door Multi purpose feeder Tray 1 Tray 2 Rear door Automatic document feeder (ADF) 6-109 M126/M127/M128...

  • Page 315: Jam Messages And Their Locations

    Hot surface. The inside of the machine may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Pull the tray completely out. Remove the paper jam. If the paper is not visible, open the front door and remove the photoconductor kit and toner cartridge. M126/M127/M128 6-110...
  • Page 316 Paper Jams Remove the jam. If the paper is still not visible, open the rear door. Remove the jam. Close the rear door. Reinsert the photoconductor kit and toner cartridge. 6-111 M126/M127/M128...

  • Page 317: Paper Jam

    Touch "Status/Supplies" to identify the location of the jam. If the paper is exiting the machine into the exit bin, pull the paper out and touch "Continue". If the paper is still in the paper path: Open the rear door. Remove the jammed paper. Close the rear door. Touch "Continue". M126/M127/M128 6-112...
  • Page 318 Hot surface. The inside of the machine may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front door. Open the rear door. Remove the jam. Close the rear door. Close the front door. Touch "Continue". 6-113 M126/M127/M128...
  • Page 319 Locate the duplex release lever and pull it down to release the paper. Insert the tray. Touch "Continue". If this does not clear the jam, perform the steps found in 231 paper jam. See “231 paper jam” in “Troubleshooting”. M126/M127/M128 6-114...
  • Page 320 231 paper jam. See “231 paper jam” in “Troubleshooting”. 233 paper jam. See “233 paper jam” in “Troubleshooting”. 235 paper jam Gently pull the jammed media from the fuser. Touch "Continue". 6-115 M126/M127/M128...
  • Page 321 Touch "Supply/Status" to identify the jam location. Remove the standard tray. Remove any jammed paper. Reinsert the tray, and touch "Continue". If the jam message remains, remove the optional tray. Remove any jammed paper. Reinsert the option tray, and touch "Continue". M126/M127/M128 6-116...
  • Page 322 Touch "Supplies/Status" to find the jam location. Remove the media from the multipurpose feeder. Remove the jammed media from the multipurpose feeder. Flex and fan the media. Reload the media into the multi purpose feeder. Adjust the guides if needed. Touch "Continue". 6-117 M126/M127/M128...
  • Page 323 Open the front door, and remove the photoconductor kit and toner cartridge. Lift the flap at the front of the machine, and remove any jams. Reinsert the photoconductor kit and toner cartridge. Close the front door. Touch "Continue". M126/M127/M128 6-118...
  • Page 324 Paper Jams 290-294 paper jams Clearing jams under the ADF cover Remove all original documents from the ADF input tray. Open the ADF cover. Unlock the ADF separator roll. Remove the ADF separator roll. 6-119 M126/M127/M128...
  • Page 325 Remove the jammed media. Reinstall the ADF separator roll. Lock the ADF separator roll. Close the ADF top cover. M126/M127/M128 6-120...
  • Page 326 Lift the flatbed cover, and remove the jammed media from the ADF. Touch "Continue". Clearing jams in the duplex ADF Remove the ADF input tray. Pull out the jammed media by pulling on the bottom sheet. Reinstall the ADF input tray. Touch "Continue". 6-121 M126/M127/M128...

  • Page 328: Energy Saving

    ENERGY SAVING R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 330: Energy Save

    240 minutes. Setting the Power Saver Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Power Saver Timeout to a high value maintains a fast response, but uses more energy. M126/M127/M128...

  • Page 331: Paper Save

    Reduce paper volume in half! 2. Combine mode: Reduce paper volume in half! 3. Duplex + Combine: Using both features together can further reduce paper volume by 3/4! To check the paper consumption, look at the total counter and the duplex counter. M126/M127/M128...
  • Page 332 The duplex counter counts pages that have images on both sides.  For one duplex page, the duplex counter goes up by 1.  For a duplex job of a three-page original, the duplex counter will only increase by 1, even though two sheets are used. M126/M127/M128...
  • Page 333 M126/M127/M128 SERVICE MANUAL APPENDICES...
  • Page 335 M126/M127/M128 APPENDICES TABLE OF CONTENTS 1. APPENDIX: SPECIFICATIONS ............ 1-1 1.1 MAINTENANCE APPROACH ..............1-1 1.2 PRINT ENGINE SPECIFICATIONS ............1-2 1.2.1 MEMORY ..................1-2 1.2.2 PRINT QUALITY SETTINGS ............1-2 1.2.3 ENVIRONMENT ................1-2 Specified operating environment ............1-2 1.2.4 DIMENSIONS ...................
  • Page 336 1.4 FAX SPECIFICATIONS ................1-14 1.4.1 PHONE NETWORK CONNECTIVITY ..........1-14 1.4.2 FAX RESOLUTIONS ..............1-15 1.4.3 MISCELLANEOUS FAX SPECIFICATIONS ........1-16 1.5 TOOLS ..................... 1-17 2. APPENDIX: PREVENTIVE MAINTENANCE TABLES ....2-1 2.1 MAINTENANCE KITS ................2-1 SM Appendix M126/M127/M128...
  • Page 337 APPENDIX: SPECIFICATIONS...

  • Page 339: Maintenance Approach

    Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure. See “Troubleshooting” for more information. See “Replacement and Adjustment” to help identify parts. After completing the repair, perform tests as needed to verify the repair. M126/M127/M128 SM Appendix...

  • Page 340: Print Engine Specifications

    Print Engine Specifications 1.2 PRINT ENGINE SPECIFICATIONS 1.2.1 MEMORY Item M126, M127 M128 Standard memory 128MB 256MB Maximum memory 640MB 640MB 1.2.2 PRINT QUALITY SETTINGS Item M126, M127 M128 Print resolution 1200 Image quality 2400 Image quality 600 X 600 dpi...

  • Page 341: Connectivity And Compatibility

    Width - 20.87 in (530 mm) Depth - 15.5 in (394 mm) w/ input tray set to letter, 16.14 in (410 mm) w/ input tray set to legal. 1.2.5 CONNECTIVITY AND COMPATIBILITY Item M126, M127 M128 Data stream emulations Host based printing...

  • Page 342: Media Trays And Supply Capacity

    Print Engine Specifications Item M126, M127 M128 Optional network connections: external print server support * All models are USB 2.0 Certified devices supporting Hi-Speed data transfer. 1 Includes the HD photo image format 2 Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND 1.2.6 MEDIA TRAYS AND SUPPLY CAPACITY...

  • Page 343: Types Of Print Media

    Print Engine Specifications Item M126, M127 M128 Available output trays Standard 150-sheet sensing Toner and photoconductor 7,000 standard pages 7,000 standard pages SWE¹ Starter toner cartridge SWE¹ 3,500 standard pages ¹ 3,500 standard pages ¹ High toner cartridge 14,000 standard pages¹...
  • Page 344  A4, A5, 50 paper bond,  A6,JIS¹-B5, letterhead, letter, legal, 60-163 g/m² labels** Multipurpose feeder preprinted,  executive, oficio (16-43 lb) colored paper, (Mexico)², folio², transpare light paper, statement ncies heavy paper, rough/cotton, custom type [x] SM Appendix M126/M127/M128...
  • Page 345 These values only appear in a source’s list of supported media sizes either when the source is non-size sensing or when the source’s size sensing hardware is deactivated and then the device is power cycled. M126/M127/M128 SM Appendix...

  • Page 346: Media Guidelines

    This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton possesses characteristics that can negatively affect paper handling. SM Appendix M126/M127/M128...
  • Page 347 When in doubt, contact the paper supplier. Preprinted papers such as letterhead must be able to withstand temperatures up to 200°C (392°F) without melting or releasing hazardous emissions. M126/M127/M128 SM Appendix...
  • Page 348 (electrophotographic) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions). SM Appendix 1-10 M126/M127/M128...

  • Page 349: Digital Imaging Specifications

    3 seconds to scan, 3 seconds to return. Scanner operating environments  Temperature - 16°C to 32°C (60° to 90° farenheit)  Humidity - 8% RH to 80% RH  Altitude 0 to 3048M (10000 feet) M126/M127/M128 1-11 SM Appendix...

  • Page 350: Scan And Copy Specific Specifications

    Enhanced - 1200 X 1200 dpi, 2400 X 2400 dpi, 4800 X 4800 dpi, 9600 X 9600 dpi, 19200 X 19200 dpi Output resolutions  Mono - 600 X 600 dpi  Color - 300 X 300 dpi Duplex scan Duplex and copy is available on all series models. SM Appendix 1-12 M126/M127/M128...

  • Page 351: Scan File Output Formats

    Scan to PC using Web applet  Scan to E-Mail  Scan to USB  Windows network folder (requires installing embedded scan to folder application) Multiple copies 999 copies maximum Reduce / Enlarge -25% to 400% (Copy only) M126/M127/M128 1-13 SM Appendix...

  • Page 352: Fax Specifications

    MH, MR, MMR, JPEG Error correction ITU T.30 Line interface selection Dual RJ-11C Modular Plug Guaranteed North American and Europe Out Band Signal Level PTT standard Input Level Range -16dBm ~ -59dBm Ring Detection Complies with all regulatory requirements SM Appendix 1-14 M126/M127/M128...

  • Page 353: Fax Resolutions

    Fax Specifications 1.4.2 FAX RESOLUTIONS 200x100 dpi, 200x200 dpi, 300x300 dpi, Receive 400x400 dpi, 204x98 dpi, 204x196 dpi, 204x391 dpi, 408x391 dpi Send 200x100dpi, 200x200 dpi, 300x300 dpi M126/M127/M128 1-15 SM Appendix...

  • Page 354: Miscellaneous Fax Specifications

    Yes - based on caller ID and remote station ID Tone/Pulse Tone: Default, Pulse: Yes Fax forward Broadcasting Yes. 46 destinations External phone interface Manual mode Fax shortcuts Fax content Text, text/photo, photo Fax perseveration Halftoning SM Appendix 1-16 M126/M127/M128...
  • Page 355 Tools 1.5 TOOLS The removal and adjustment procedures require the following tools and equipment:  Spring hook  Needle nose pliers  Volt-ohmmeter  #1 and #2 Phillips screwdriver  Slotted screwdriver M126/M127/M128 1-17 SM Appendix...
  • Page 357 APPENDIX: PREVENTIVE MAINTENANCE TABLES...

  • Page 359: Maintenance Kits

    2. APPENDIX: PREVENTIVE MAINTENANCE TABLES 2.1 MAINTENANCE KITS Maintenance kits include:  Fuser  Tray 1 ACM feed tires  Transfer roll Maintenance kits Description Low voltage (110 V) maintenance kit High voltage (220 V) maintenance kit M126/M127/M128 SM Appendix...
  • Page 360 Mono Laser MFP User's Guide June 2011 Machine type(s): 7014, 4569, 4570 Model(s): 431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2, 43K, 6K6, 6K7...
  • Page 361 Contents Safety information..................14 Learning about the printer.................16 Thank you for choosing this printer!.......................16 Finding information about the printer....................16 Printer configurations..........................17 Selecting a location for the printer......................18 Basic functions of the scanner.........................19 Understanding the ADF and scanner glass....................20 Understanding the printer control panel....................21 Understanding the home screen......................22 Using the touch-screen buttons......................23 Additional printer setup................27...
  • Page 362 Changing port settings after installing a new network Internal Solutions Port........63 Setting up serial printing.........................65 Minimizing your printer's environmental impact........67 Saving paper and toner...........................67 Using recycled paper ............................67 Conserving supplies ............................67 Saving energy............................68 Using Eco-Mode..............................68 Adjusting Power Saver ............................69 Adjusting the brightness of the display ......................69 Setting the standard exit bin light........................70 Reducing printer noise..........................71 Loading paper and specialty media............72...
  • Page 363 Printing on both sides of the paper (duplexing)..................90 Printing on specialty media........................91 Tips on using letterhead ...........................91 Tips on using transparencies ..........................91 Tips on using envelopes............................91 Tips on using labels ............................92 Tips on using card stock............................92 Printing confidential and other held jobs....................93 Holding jobs in the printer..........................93 Printing confidential and other held jobs from Windows.................94 Printing confidential and other held jobs from a Macintosh computer ............94...
  • Page 364 Placing an overlay message on each page......................106 Canceling a copy job..........................106 Canceling a copy job while the document is in the ADF .................106 Canceling a copy job while copying pages using the scanner glass ..............106 Canceling a copy job while the pages are being printed ................107 Understanding the copy screens and options..................107 Copy from ...............................107 Copy to................................107...
  • Page 365 Advanced Options............................117 Faxing......................118 Getting the printer ready to fax......................118 Setting up the printer to fax ...........................118 Choosing a fax connection..........................118 Connecting to an analog telephone line ......................119 Connecting to a DSL service..........................120 Connecting to a PBX or ISDN system ......................120 Connecting to a distinctive ring service ......................121 Connecting the printer and a telephone or answering machine to the same telephone line......121 Connecting to an adapter for your country or region ..................123...
  • Page 366 Darkness .................................139 Advanced Options............................139 Improving fax quality..........................140 Holding and forwarding faxes.......................140 Holding faxes ..............................140 Forwarding a fax .............................141 Scanning to an FTP address..............142 Scanning to an FTP address........................142 Scanning to an FTP address using the keypad ....................142 Scanning to an FTP address using a shortcut number ..................142 Scanning to an FTP address using the address book ..................143 Creating shortcuts..........................143 Creating an FTP shortcut using the Embedded Web Server ................143...
  • Page 367 Improving scan quality..........................150 Understanding printer menus..............151 Menus list..............................151 Paper menu............................152 Default Source menu ............................152 Paper Size/Type menu ............................152 Configure MP menu............................155 Substitute Size menu ............................155 Paper Texture menu ............................156 Paper Weight menu ............................157 Paper Loading menu ............................157 Custom Types menu ............................159 Custom Names menu .............................159 Custom Scan Sizes menu ..........................159 Universal Setup menu.............................160...
  • Page 368 FTP Settings menu ............................206 Flash Drive menu ............................209 Print Settings..............................214 Help menu.............................225 Maintaining the printer................226 Cleaning the exterior of the printer......................226 Cleaning the scanner glass........................226 Cleaning the ADF separator rollers.......................227 Adjusting scanner registration......................228 Storing supplies.............................229 Checking the status of supplies......................230 Checking the status of supplies from the printer control panel ..............230 Checking the status of supplies from a network computer................230 Ordering supplies..........................231...
  • Page 369 Troubleshooting..................249 Solving basic printer problems......................249 Printer control panel display is blank or displays only diamonds............249 Indicator light blinks red........................249 Check the display for error messages ......................249 Make sure the fax function is set up properly ....................249 Understanding printer messages......................249 Answering ...............................249 Change <src>...
  • Page 370 SMTP server not set up. Contact system administrator.................255 Some held jobs were not restored .........................255 System busy, preparing resources for job......................255 System busy, preparing resources for job. Deleting held job(s)..............255 Unsupported disk............................255 Unsupported USB device, please remove.......................255 Unsupported USB hub, please remove......................255 USB/USB <x>..............................255 30 Invalid refill, change toner cartridge......................256...
  • Page 371 290-295.yy scanner jam..........................262 293 Replace all originals if restarting job......................262 293.02 Flatbed Cover Open ..........................262 294 ADF Jam ..............................262 840.01 Scanner Disabled ..........................263 841-846 Scanner Service Error........................263 900–999 Service <message>...........................263 1565 Emulation error, load emulation option ....................263 Solving printing problems........................263 Multiple-language PDFs do not print......................263 Error message about reading USB drive appears ...................264 Jobs do not print.............................264...
  • Page 372 Solving paper feed problems.........................277 Paper frequently jams.............................277 Paper trays..............................278 Paper jam message remains after jam is cleared ...................278 Page that jammed does not reprint after you clear the jam ................278 Solving print quality problems......................279 Isolating print quality problems........................279 Blank pages ..............................279 Characters have jagged or uneven edges .......................280 Clipped images..............................280 Ghost images ..............................280...

  • Page 373: Safety Information

    Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
  • Page 374 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.

  • Page 375: Learning About The Printer

    Learning about the printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.

  • Page 376: Printer Configurations

    What are you looking for? Find it here Customer support If you have problems, then contact the place where you purchased your printer. Note: If you experience a problem while setting up the printer, then see the setup documentation that came with the printer.

  • Page 377: Selecting A Location For The Printer

    System board locks Locking device Ethernet port USB port Note: Use this USB port to connect the printer to the computer. Fax wall connection port Note: The Fax ports are present only when a fax card is installed. Fax telephone connection port Note: The Fax ports are present only when a fax card is installed.

  • Page 378: Basic Functions Of The Scanner

    When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them too. It is important to: • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.

  • Page 379: Understanding The Adf And Scanner Glass

    • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to another printer (PDF by way of FTP). Note: The fax function is available on selected printer models only. Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass...

  • Page 380: Understanding The Printer Control Panel

    Understanding the printer control panel Item Description Display View scanning, copying, faxing, and printing options as well as status and error messages. Keypad Enter numbers or symbols on the display. Dial Pause • Press to cause a two- or three-second dial pause in a fax number. In the Fax To field, a Dial Pause is represented by a comma (,).

  • Page 381: Understanding The Home Screen

    Item Description Start • Press to initiate the current job indicated on the display. • From the home screen, press to start a copy job with the default settings. • If pressed while a job is scanning, the button has no effect. Indicator light Indicates the printer status: •...

  • Page 382: Using The Touch-Screen Buttons

    Display item Description Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instructions on what you should do so the printer can continue processing, such as Close door.
  • Page 383 Sample touch screen Button Function Home Returns to the home screen Down arrow Opens an options screen Left scroll decrease Scrolls to another value in decreasing order Right scroll increase Scrolls to another value in increasing order Left arrow Scrolls left Right arrow Scrolls right Back...
  • Page 384 Other touch-screen buttons Button Function Submit Saves a value as the new default setting Down arrow Moves down to the next screen Up arrow Moves up to the next screen Unselected radio button This is an unselected radio button. The radio button is gray to show it is unselected. Selected radio button This is a selected radio button.
  • Page 385 Button Function Cancel • Cancels an action or a selection • Cancels out of a screen and returns to the previous screen Select Opens the next related menu or menu item Features Feature Description Menu trail line: A Menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu.

  • Page 386: Additional Printer Setup

    Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.

  • Page 387: Accessing The System Board To Install Internal Options

    Accessing the system board to install internal options Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 388 Lift the front of the scanner unit to open the system board. Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Flash memory or firmware card connectors Fax card connector Internal Solutions Port or printer hard disk connector...

  • Page 389: Installing A Memory Card

    Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 390 Align the notches on the memory card with the ridges in the connector. Notches Ridges Push the memory card straight into the connector until it clicks into place. Note: After the memory card is installed, make sure the memory card connector latches return to the latched vertical position and are secure against the card.

  • Page 391: Installing A Flash Memory Or Firmware Card

    Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 392 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. Plastic pins Metal pins Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. •...

  • Page 393: Installing An Internal Solutions Port

    Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing an Internal Solutions Port The system board supports one optional Internal Solutions Port (ISP).
  • Page 394 Locate the appropriate connector on the system board. Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. To remove the hard disk: Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk.
  • Page 395 Remove the screws holding the printer hard disk in place. Remove the printer hard disk by pulling it upward to unseat the standoffs. Additional printer setup...
  • Page 396 Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. Remove the metal cover from the ISP opening. Additional printer setup...
  • Page 397 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board.
  • Page 398 Insert the long thumbscrew, into the hole closest to the white connector, and turn it clockwise enough to hold the ISP in place. Do not tighten the thumbscrew at this time. Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew.
  • Page 399 If a printer hard disk was previously installed, then attach the printer hard disk to the ISP. For more information, see “Installing a printer hard disk” on page 41. Release the latch, and then close the system board door by lowering the scanner. Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place.

  • Page 400: Installing A Printer Hard Disk

    Installing a printer hard disk The optional printer hard disk can be installed with or without an Internal Solutions Port (ISP). Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 401 To install a printer hard disk onto the ISP: Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the printer hard disk until the standoffs have seated into place.
  • Page 402 To install a printer hard disk directly onto the system board: Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place. Additional printer setup...
  • Page 403 Attach the two provided screws to secure the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. Release the latch, and then close the system board door by lowering the scanner. Additional printer setup...

  • Page 404: Installing A Fax Card

    Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing a fax card Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver.
  • Page 405 Remove the metal cover from the fax card opening. Insert the fax card, and then tighten the two screws to secure the fax card mounting bracket. Additional printer setup...
  • Page 406 Insert the plug of the fax card interface cable into the receptacle of the system board. Release the latch, and then close the system board door by lowering the scanner. Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved.

  • Page 407: Installing Hardware Options

    Installing hardware options CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely. Installing a 250- or 550-sheet drawer The printer supports one optional drawer. You can install a 250- or 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.

  • Page 408: Attaching Cables

    Attaching cables Connect the printer to the computer using a USB cable, or to the network using an Ethernet cable. Be sure to match the following: • The USB symbol on the cable with the USB symbol on the printer •...

  • Page 409: Verifying Printer Setup

    USB port Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.

  • Page 410: Printing A Network Setup Page

    Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. Make sure the printer is on and Ready appears. On the home screen, touch Touch Reports.
  • Page 411 For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Select the printer. Note: If the printer has a fax option, choose the appropriate printer model with the letters “PS.” Right-click the printer, and then select Properties.

  • Page 412: Setting Up Wireless Printing

    Setting up wireless printing Note: Wireless printing is not standard on all printer models. Follow these steps to set up your printer Note: Do not connect cables until instructed to do so. Set up the printer hardware. For more information, see the Setup Guide. Follow the instructions for your operating system: •...

  • Page 413: Installing The Printer On A Wireless Network (Windows)

    – No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. If you are installing the printer on an 802.1X network using the Advanced method, then you may need the following: •...
  • Page 414 Select your time zone, and then touch Continue. Deselect any function you plan to set up later, such as Fax or E-mail, and then touch Continue. Select any additional buttons you want to display on the home screen, and then touch Continue. If Fax is enabled, then type in your Fax Station name and touch Enter.
  • Page 415 Remove the label covering the USB port on the back of the printer. Connect the cables in the following order: Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.

  • Page 416: Installing The Printer On A Wireless Network (Macintosh)

    Installing the printer on a wireless network (Macintosh) Before you install the printer on a wireless network, make sure that: • A wireless card is installed in your printer. • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer.
  • Page 417 Select any additional buttons you want to display on the home screen, and then touch Continue. If Fax is enabled, type in your Fax Station name, and then touch Enter. For more information on fax station name and number, see your system support person; or touch Back to go back and deselect Fax. If Fax is enabled, enter the Fax station (phone) number for this printer, and then touch Continue.
  • Page 418 Configure the printer for wireless access Type the name of your network (SSID) in the appropriate field. Select Infrastructure as your Network Mode if you are using a wireless router. Select the type of security you use to protect your wireless network. Enter the security information necessary for the printer to join your wireless network.

  • Page 419: Installing The Printer On A Wired Network

    Select the printer from the list. Click Add. In Mac OS X version 10.4 From the Finder desktop, choose Go >Applications. Double-click the Utilities folder. Double-click Printer Setup Utility or Print Center. From the Printer List, choose Add. Select the printer from the list. Click Add.

  • Page 420: For Macintosh Users

    If the CD does not launch after a minute, then do the following: Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Click Install Printer and Software.
  • Page 421 In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click IP. Type in the IP address of your printer in the Address field. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go >...

  • Page 422: Changing Port Settings After Installing A New Network Internal Solutions Port

    Changing port settings after installing a new network Internal Solutions Port When a new network Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated because the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address in order to print to it over the network.
  • Page 423 For Macintosh users Print a network setup page and make a note of the new IP address. Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. Add the printer: •...

  • Page 424: Setting Up Serial Printing

    Select the printer from the list. Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
  • Page 425 The serial parameters in the COM port must match the serial parameters you set in the printer. Open the Device Manager. Click , or click Start and then click Run. In the Start Search or Run box, type devmgmt.msc. Press Enter, or click OK. The Device Manager opens.

  • Page 426: Minimizing Your Printer's Environmental Impact

    Minimizing your printer's environmental impact We are committed to environmental sustainability and are continually improving our printers to reduce their impact on the environment. Saving paper and toner Using recycled paper As an environmentally conscious company, we support the use of recycled office paper produced specifically for use in laser printers.

  • Page 427: Avoid Paper Jams

    Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the print preview feature, which you can select from the Print dialog or the printer display, to see what the document will look like before you print it. •...

  • Page 428: Adjusting Power Saver

    Adjusting Power Saver To save energy, you can decrease the number of minutes before the printer enters Power Saver mode. Available settings range from 1–240 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  • Page 429: Setting The Standard Exit Bin Light

    Using the printer control panel Make sure the printer is on and Ready appears. On the home screen, touch Touch Settings. Touch General Settings. Touch the down arrow until Screen Brightness appears. Touch the arrows to select a setting. Touch Submit. Touch Setting the standard exit bin light To save energy, you can dim or turn off the output lighting for the standard exit bin.

  • Page 430: Reducing Printer Noise

    Touch the arrow button next to Power Saver to select the light setting the standard exit bin will use when in Power Saver mode. Note: For more information on Power Saver mode, see “Adjusting Power Saver” on page 69. Touch Submit. Touch Reducing printer noise Use Quiet Mode to reduce the printer noise.

  • Page 431: Loading Paper And Specialty Media

    Loading paper and specialty media This section explains how to load the trays and feeders. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type The Paper Size setting for the standard 250 tray and the multipurpose feeder must be set manually from the Paper size menu.

  • Page 432: Avoiding Jams

    Touch Submit to save your selection. Submitting Selection appears, followed by the Paper menu. Touch to return to the home screen. Avoiding jams The following hints can help you avoid jams: Paper tray recommendations • Make sure the paper lies flat in the paper tray. •...
  • Page 433 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. Loading paper and specialty media...
  • Page 434 If you are loading A6-size paper: Squeeze and slide the length guide toward the center of the tray to the A5 size position. Raise the A6 backstop. Notes: • The standard tray accommodates only 150 sheets of A6-size paper. Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6-size paper.
  • Page 435 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. Squeeze and slide the guides to lightly touch the side of the stack. Loading paper and specialty media...

  • Page 436: Using The Multipurpose Feeder

    Insert the tray. If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting on the Paper menu. Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock, transparencies, and envelopes.
  • Page 437 Grasp the raised handle, and pull the extension forward. Grasp the handle, and pull the extension so it flips forward. Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading paper and specialty media...

  • Page 438: Loading The Multipurpose Feeder

    Loading the multipurpose feeder Squeeze the tab located on the right width guide, and move the guides out fully. Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels.
  • Page 439 Load the paper or specialty media. Notes: • Do not force any paper into the multipurpose feeder. Overfilling may cause jams. • Do not exceed the maximum stack height by forcing paper or specialty media under the stack height limiters which are located on the guides.
  • Page 440 • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.

  • Page 441: Linking And Unlinking Trays

    Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. The Size and Type settings for all trays must be set from the Paper menu. To set the paper type or size: On the home screen, touch Touch Paper Menu.

  • Page 442: Changing A Custom Type Name

    Touch the paper type arrows for the desired tray until the correct custom type appears. Touch the tray number or MP Feeder Type. Touch Submit. Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision Professional to define a name other than Custom Type <x>...

  • Page 443: Paper And Specialty Media Guidelines

    Paper and specialty media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.

  • Page 444: Fiber Content

    Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. For detailed information on paper with recycled fiber content, see “Using recycled paper and other office papers”...

  • Page 445: Selecting Preprinted Forms And Letterhead

    • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture.

  • Page 446: Supported Paper Sizes, Types, And Weights

    Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, configure a Universal Paper Size. Paper sizes supported by the printer Paper size Dimensions Standard...

  • Page 447: Paper Types And Weights Supported By The Printer

    Paper size Dimensions Standard Optional 250- or Multipurpose Duplex path 250-sheet tray 550-sheet tray feeder DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm...

  • Page 448: Paper Capacities

    Paper type Standard Optional 250- or Multipurpose Manual feeder Duplex path 250-sheet tray 550-sheet tray feeder Envelopes (smooth) Single-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print no more than 20 pages of paper labels a month. Vinyl, pharmacy, and dual-sided labels are not supported. Use envelopes that lie flat when individually placed on a table facedown.

  • Page 449: Printing

    Printing Printing a document Load paper into a tray or feeder. From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. Do one of the following: For Windows users With a document open, click File  Print. Click Properties, Preferences, Options, or Setup, and then adjust the settings as needed.

  • Page 450: Printing On Specialty Media

    Touch Submit. Submitting changes appears. Touch to return to the home screen. Printing on specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. •...

  • Page 451: Tips On Using Labels

    • To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, or folding bars –...

  • Page 452: Printing Confidential And Other Held Jobs

    When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting. • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. •...

  • Page 453: Printing Confidential And Other Held Jobs From Windows

    Printing confidential and other held jobs from Windows Note: Confidential and Verify print jobs are automatically deleted from memory after they print. Repeat and Reserve jobs continue to be held in the printer until you choose to delete them. With a document open, click File  Print. Click Properties, Preferences, Options, or Setup.

  • Page 454: Printing From A Flash Drive

    Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. • Lexar FireFly (512 MB or 1GB) •...

  • Page 455: Printing Information Pages

    Touch the document you want to print. Note: Folders found on the flash drive appear as folders. File names are appended by the extension type (for example, .jpg). Touch the arrows if you want to increase the number of printed copies. Touch Print.

  • Page 456: Canceling A Print Job

    Release the buttons when the screen with the progress bar appears. The printer performs a power-on sequence, and then the Configuration menu appears. Touch the down arrow until Print Quality Pages appears. Touch Print Quality Pages. The print quality test pages print. Touch Back.
  • Page 457 For Macintosh users In Mac OS X version 10.5 or later: From the Apple menu, choose System Preferences. Click Print & Fax, and then double-click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications.

  • Page 458: Copying

    Copying Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 459: Copying Using The Scanner Glass

    Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. On the home screen, touch Copy, or use the keypad to enter the number of copies. The copy screen appears. Change the copy settings as needed. Touch Copy It.

  • Page 460: Copying To Letterhead

    Copying to letterhead Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.

  • Page 461: Copying On Both Sides Of The Paper (Duplexing)

    Touch Copy from, and then identify the size of the original document. Touch Copy to, and then touch the tray or feeder that contains the paper type you want. Note: If you choose Manual Feeder, then you will also need to select the paper size and type. Touch Copy It.

  • Page 462: Collating Copies

    On the home screen, touch Copy. From the Content area, touch the arrows to best represent what you are copying: • Text—Used for original documents that are mostly text or line art • Text/Photo—Used when the original documents are a mixture of text and graphics or pictures •...

  • Page 463: Copying Multiple Pages Onto A Single Sheet

    Select one of the following: • Between Copies • Between Jobs • Between Pages Touch Done. Touch Copy It. Copying multiple pages onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a multiple-page document onto a single sheet of paper.

  • Page 464: Pausing The Current Print Job To Make Copies

    Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.

  • Page 465: Placing An Overlay Message On Each Page

    On the home screen, touch Copy. Touch Options. Touch Header/Footer. Pick an area of the page to place the date and time. Touch Date/Time, and then touch Continue. Touch Done. Touch Copy It. Placing an overlay message on each page An overlay message can be placed on each page.

  • Page 466: Canceling A Copy Job While The Pages Are Being Printed

    Canceling a copy job while the pages are being printed Touch Cancel Job on the touch screen, or press on the keypad. Touch the job you want to cancel. Touch Delete Selected Jobs. The remainder of the copy job is canceled. The home screen appears. Understanding the copy screens and options Copy from This option opens a screen where you can enter the size of the documents you are going to copy.

  • Page 467: Content

    Content This option tells the printer the original document type. Choose from Text, Text/Photo, Photograph, or Printed Image. • Text—Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo—Used when the original documents are a mixture of text and graphics or pictures •...

  • Page 468: Margin Shift

    Separator Sheets This option places a blank piece of paper between copies, pages, and print jobs. The separator sheets can be drawn from a tray that contains a type or color of paper that is different from the paper your copies are printed on. Margin Shift This option increases the size of the margin a specified distance.
  • Page 469 Question When should I use Text/Photo mode? • Use Text/Photo mode when copying an original document that contains a mixture of text and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. When should I use Printed Image mode? Use Printed Image mode when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper When should I use Photograph mode? Use Photograph mode when the original document is a high-quality photograph...

  • Page 470: E-Mailing

    E-mailing Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting ready to e-mail Enabling the e-mail function The e-mail function must be enabled prior to use.

  • Page 471: Setting Up The E-Mail Function

    Type in the Primary SMTP Gateway address, and then touch Enter. If prompted, set the date and time, and then touch Continue. When the home screen appears, the e-mail function is enabled. Setting up the e-mail function For e-mail to operate, it must be turned on in the printer configuration and have a valid IP address or gateway address. To set up the e-mail function: Type the printer IP address into the address field of your Web browser.

  • Page 472: Creating An E-Mail Shortcut Using The Touch Screen

    Click E-mail Shortcut Setup. Type a unique name for the recipient, and then enter the e-mail address. Note: If you are entering multiple addresses, then separate each address with a comma (,). Select the scan settings (Format, Content, Color, and Resolution). Enter a shortcut number, and then click Add.

  • Page 473: Sending An E-Mail Using The Address Book

    Press , and then enter the shortcut number using the keypad. To enter additional recipients, press Next address, and then enter the address or shortcut number you want to add. Touch E-mail It. Sending an e-mail using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.

  • Page 474: Changing The Output File Type

    Changing the output file type Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.

  • Page 475: Orientation

    Orientation This option tells the printer whether the original document is in portrait or landscape orientation and then changes the Sides and Binding settings to match the original document orientation. Binding Tells the printer whether the original document is bound on the long-edge or short-edge side. E-mail Subject This option lets you enter a subject line for your e-mail.

  • Page 476: Advanced Options

    • Photograph—Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. •...

  • Page 477: Faxing

    Faxing Note: Fax capabilities may not be available on all printer models. Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting the printer ready to fax Note: Fax capabilities may not be available on all printer models.

  • Page 478: Connecting To An Analog Telephone Line

    Notes: • The printer is an analog device that works best when directly connected to the wall outlet. Other devices (such as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the setup steps.

  • Page 479: Connecting To A Dsl Service

    Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to the DSL filter.

  • Page 480: Connecting To A Distinctive Ring Service

    Connecting to a distinctive ring service A distinctive ring service may be available from your telephone service provider. This service allows you to have multiple telephone numbers on one telephone line with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
  • Page 481 Remove the plug from the printer EXT port Connect your telecommunications equipment directly to the printer EXT port Use one of the following methods: Answering machine Answering machine and telephone Faxing...

  • Page 482: Connecting To An Adapter For Your Country Or Region

    Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country or region The following countries or regions may require a special adapter to connect the telephone cable to the active telephone wall jack: Country/region •...
  • Page 483 There is a plug installed in the printer EXT port . This plug is necessary for the proper functioning of the adapter. Note: Do not remove the plug if you have a serial phone system or wish to connect a phone or answering machine to the adapter.
  • Page 484 Connect the answering machine or telephone to the adapter. Answering machine Telephone Faxing...
  • Page 485 Germany There is a special RJ-11 plug installed in the printer EXT port . Do not remove this plug. It is necessary for the proper operation of the fax function and of downstream telephones. Connecting to a telephone wall jack in Germany Note: Do not remove the plug.
  • Page 486 Connect the adapter into the N slot of an active analog telephone wall jack. If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall jack. If you would like to use the same line for recording messages on your answering machine, then connect a second telephone cable between the answering machine and the other N slot of the active analog telephone wall jack.

  • Page 487: Connecting To A Computer With A Modem

    Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary depending on your country or region. Make sure you have the following: •...

  • Page 488: Enabling The Fax Function

    Connect an additional telephone cord from the computer modem LINE port to the printer EXT port Enabling the fax function The fax function must be enabled prior to use. If you disabled the fax function when setting up the printer for the first time or if the printer has been off for an extended time, then follow these steps: Note: Before completing these instructions, make sure the fax cables are connected.

  • Page 489: Using The Embedded Web Server For Fax Setup

    Select your time zone, and then touch Continue. Touch Fax, and then touch Continue. Select any additional buttons you want to display on the home screen, and then touch Continue. Enter the Fax Station Name, and then touch Enter. Enter the Fax Station Number, and then touch Continue. Touch Enter.

  • Page 490: Turning Daylight Saving Time On Or Off

    Turning daylight saving time on or off The printer can be set to automatically adjust for daylight saving time for certain time zones: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.

  • Page 491: Installing A Postscript Driver

    Select Fax, and then enter the recipient name, number, and other information as needed. Click Print. For Mac OS X version 10.4 or later users With a document open, choose File > Print. From the PDF pop-up menu, choose Fax PDF. Type the fax number in the To field, and enter other information as needed.

  • Page 492: Sending A Fax Using The Computer

    Sending a fax using the computer Faxing from a computer lets you send electronic documents without leaving your desk. This gives you the flexibility of faxing documents directly from software programs. For Windows users Notes: • In order to perform this function from your computer, you must use the PostScript printer driver for your printer. •...

  • Page 493: Creating Shortcuts

    Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Instead of entering the entire phone number of a fax recipient on the printer control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A shortcut can be created to a single fax number or a group of fax numbers.

  • Page 494: Using Shortcuts And The Address Book

    Using shortcuts and the address book Using fax shortcuts Fax shortcuts are just like the speed dial numbers on a telephone or fax machine. You can assign shortcut numbers when creating permanent fax destinations. Permanent fax destinations or speed dial numbers are created in the Manage Shortcuts link located under Settings on the Embedded Web Server.

  • Page 495: Customizing Fax Settings

    Customizing fax settings Changing the fax resolution Adjusting the resolution setting changes the quality of the fax. Settings range from Standard (fastest speed) to Ultra Fine (slowest speed, best quality). Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 496: Printing An Incoming Fax On Both Sides Of The Paper (Duplexing)

    Touch Delayed Send. Note: If Fax Mode is set to Fax Server, the Delayed Send button will not appear. Faxes waiting for transmission are listed in the Fax Queue. Touch the arrows to adjust the time the fax will be transmitted. The time is increased or decreased in increments of 30 minutes.

  • Page 497: Canceling An Outgoing Fax

    Click the Block No Name Fax option. This option blocks all incoming faxes that have a private caller ID or no fax station name. In the Banned Fax List field, enter the phone numbers or fax station names of specific fax callers you want to block. Canceling an outgoing fax Canceling a fax while the original documents are still scanning •...

  • Page 498: Sides (Duplex)

    Sides (Duplex) This option informs the printer if the original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the fax. Resolution This options increases how closely the scanner examines the document you want to fax. If you are faxing a photo, a drawing with fine lines, or a document with very small text, increase the Resolution setting.

  • Page 499: Improving Fax Quality

    Improving fax quality Question When should I use Text mode? • Use Text mode when text preservation is the main goal of the fax, and preserving images copied from the original document is not a concern. • Text mode is recommended for faxing receipts, carbon copy forms, and documents that contain only text or fine line art.

  • Page 500: Forwarding A Fax

    Forwarding a fax This option lets you print and forward received faxes to a fax number, e-mail address, FTP site, or LDSS. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  • Page 501: Scanning To An Ftp Address

    Scanning to an FTP address Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to the server at a time.

  • Page 502: Scanning To An Ftp Address Using The Address Book

    Press #, and then enter the FTP shortcut number. Touch Send It. Scanning to an FTP address using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 503: Creating An Ftp Shortcut Using The Touch Screen

    Creating an FTP shortcut using the touch screen On the home screen, touch FTP. Type the address of the FTP site. Touch Save as Shortcut. Enter a name for the shortcut. Verify that the shortcut name and number are correct, and then touch OK. If the name or number is incorrect, then touch Cancel, and then reenter the information.

  • Page 504: Send As

    Send As This option sets the output (PDF, TIFF, JPEG, or XPS) for the scanned image. • PDF—Creates a single file with multiple pages, viewable with Adobe Reader. Adobe Reader is provided free by Adobe at www.adobe.com. • Secure PDF—Creates an encrypted PDF file that protects the file contents from unauthorized access •...

  • Page 505: Improving Ftp Quality

    • Edge Erase—Eliminates smudges or information around the edges of a document. You can choose to eliminate an equal area around all four sides of the paper, or pick a particular edge. Edge Erase will erase whatever is within the area selected, leaving nothing on that portion of the scan.

  • Page 506: Scanning To A Computer Or Flash Drive

    Scanning to a computer or flash drive Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Scanning to a computer Type the printer IP address into the address field of your Web browser.

  • Page 507: Understanding Scan Profile Options

    Press , and then enter the shortcut number using the keypad, or touch Held Jobs on the home screen, and then touch Profiles. After you enter the shortcut number, the scanner scans and sends the document to the directory or program you specified.

  • Page 508: Color

    Photo—Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. Color This option tells the printer the color of the original documents.

  • Page 509: Scanning To A Flash Drive

    • Color Dropout—Color dropout is used for form Optical Character Recognition (OCR) processing. Selecting a color eliminates the color from a form, enabling improved OCR capabilities. • Color Dropout Threshold—Click the arrow buttons to increase or decrease the amount of color dropout. •...

  • Page 510: Understanding Printer Menus

    Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. To access the menus, touch on the home screen. Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network...

  • Page 511: Paper Menu

    Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Envelope Feeder • Only an installed paper source will appear as a menu setting. Manual Paper •...
  • Page 512 Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type <x> is the Transparency factory default setting for all other trays. Glossy •...
  • Page 513 Menu item Description Multipurpose Tray Type Specifies the type of paper loaded in the multipurpose tray Plain Paper Notes: Card Stock • From the Paper menu, Configure Multipurpose Tray must be set to Transparency Cassette for Multipurpose Tray to appear as a menu setting. Glossy •...

  • Page 514: Configure Mp Menu

    Menu item Description Manual Envelope Size Specifies the size of the envelope being manually loaded 7 3/4 Envelope 9 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Other Envelope Manual Envelope Type Specifies the type of envelope being manually loaded Envelope Rough Envelope Custom Type <x>...

  • Page 515: Paper Texture Menu

    Paper Texture menu In the Paper Texture menu, the Select Type and Select Texture features work together to enable you to select the texture for a specific type of paper. Menu item Description Select Type Specifies the paper type Plain Texture Card Stock Texture Transparency Texture Recycled Texture...

  • Page 516: Paper Weight Menu

    Paper Weight menu In the Paper Weight menu, the Select Type and Select Weight features work together to enable you to select the weight for a specific type of paper. Menu item Description Select Type Specifies the paper type Plain Weight Card Stock Weight Transparency Weight Recycled Weight...
  • Page 517 Menu item Description Labels Loading Determines whether 2-sided printing occurs for all jobs that specify Labels as the paper type Duplex Notes: • Off is the factory default setting. • Single-sided paper labels designed for laser printers are supported for occasional use: no more than 20 pages a month. Vinyl, pharmacy, and dual-web labels are not supported.

  • Page 518: Custom Types Menu

    Custom Types menu Menu item Description Custom Type <x> Associates a paper or specialty media type with a factory default Custom Type <x> name or a user-defined Custom Name created from the Embedded Paper Web Server or MarkVision Professional. This user-defined name displays Card Stock instead of Custom Type <x>.

  • Page 519: Universal Setup Menu

    Menu item Description Custom Scan Size <x> Specifies a custom scan size name and options. This name replaces a Custom Scan Size <x> name in the printer menus. Scan Size Name Width Notes: 1–14 inches (25–355.6 mm) • 8.5 inches is the US factory default setting for Width. 216 millimeters is the Height international factory default setting for Width.

  • Page 520: Reports Menu

    Menu item Description Feed Direction Specifies the feed direction if the paper can be loaded in either direction Short Edge Notes: Long Edge • Short Edge is the factory default setting. • Long Edge appears only if the longest edge is shorter than the maximum width supported in the tray.

  • Page 521: Network/Ports Menu

    Menu item Description Print Fonts Prints a report of all the fonts available for the printer language currently set in the printer Print Directory Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: •...
  • Page 522 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. •...

  • Page 523: Smtp Setup Menu

    Menu item Description Std Network Setup For descriptions and settings of the network setup menus, see the following: Reports or Network Reports • “Network Reports menu” on page 165 Network Card • “Network Card menu” on page 165 TCP/IP • “TCP/IP menu”...

  • Page 524: Network Reports Menu

    Menu item Description Device-Initiated E-mail Specifies server information None Notes: Use Device SMTP Credentials • The message boxes have a limitation of 512 characters. User-Initiated E-mail • None is the factory default setting for Device-Initiated E-mail and None User-Initiated E-mail. Use Device SMTP Credentials Use Session User ID and Password Use Session E-mail address and Password...

  • Page 525: Tcp/Ip Menu

    Menu item Description Job Timeout Sets the amount of time in seconds that a network print job can take before it is canceled 0-225 seconds Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. •...

  • Page 526: Ipv6 Menu

    Menu item Description AutoIP Specifies the Zero Configuration Networking setting Note: Yes is the factory default setting. Enable FTP/TFTP Enables the built-in FTP server, which allows you to send files to the printer using the File Transfer Protocol. Note: Yes is the factory default setting. Enable HTTP Server Enables the built-in Web server (Embedded Web Server).

  • Page 527: Wireless Menu

    Wireless menu Use the following menu items to view or configure the wireless internal print server settings. Note: This menu is available only for models connected to a wireless network. This menu is available from the Network/Ports menu: Network/Ports  Network <x>  Net <x> Setup  Wireless Menu item Description Network Mode...

  • Page 528: Netware Menu

    NetWare menu This menu is available from the Network/Ports menu: Network/Ports  Standard Network or Network <x>  Std Network Setup or Net <x> Setup  NetWare Menu item Description Activate Activates NetWare support Note: No is the factory default setting. View Login Name Lets you view the assigned NetWare login name Note: This can be changed only from the Embedded Web Server.

  • Page 529: Standard Usb Menu

    Standard USB menu Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...

  • Page 530: Parallel Menu

    Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing Notes: • Off is the factory default setting. Auto • The On setting buffers jobs on the printer hard disk. • The Auto setting buffers print jobs only if the printer is busy processing data from another input port.
  • Page 531 Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: Auto • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.

  • Page 532: Serial Menu

    Menu item Description Honor Init Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal from the parallel port.
  • Page 533 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
  • Page 534 Menu item Description Serial Protocol Selects the hardware and software handshaking settings for the serial port Notes: DTR/DSR • DTR is the factory default setting. XON/XOFF • DTR/DSR is a hardware handshaking setting. XON/XOFF/DTR • XON/XOFF is a software handshaking setting. XON/XOFF/DTRDSR •...

  • Page 535: Security Menu

    Security menu Miscellaneous menu Menu item Description Panel Logins Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures Failure time frame Notes: Lockout time • “Login failures” specifies the number of failed login attempts before users are Login timeout locked out.

  • Page 536: Disk Wiping Menu

    Menu item Description Job Expiration Limits the amount of time a confidential job stays in the printer before it is deleted Notes: 1 hour • Off is the default setting. 4 hours • If the Job Expiration setting is changed while confidential jobs reside on the 24 hours printer RAM or printer hard disk, the expiration time for those print jobs does 1 week...

  • Page 537: Security Audit Log Menu

    Menu item Description Automatic Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs. Multiple pass Notes: •...

  • Page 538: Set Date/Time Menu

    Menu item Description Delete Log Specifies whether audit logs are deleted Delete now Note: Delete Now is the factory default setting. Do not delete Configure Log Specifies whether and how the audit logs are created Enable Audit Note: Factory default settings enable the security audit log. Enable Remote Syslog Remote Syslog Facility Severity of events to log...

  • Page 539: Settings Menu

    Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski...
  • Page 540 Menu item Description Run Initial setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default becomes No. Keyboard Specifies a language and custom key information for the printer control panel keyboard.
  • Page 541 Menu item Description Displayed Information Specifies what is displayed on the upper left and right corners of the home screen Left side For the Left side and Right side options, choose from the following Right side options: Custom Text <x> Model Name <text entry>...
  • Page 542 Menu item Description Home screen customization Additional buttons can be added to the Home screen, and default buttons can be removed. Change Language Available selections for each button are: Copy Display Copy Shortcuts Do Not Display Fax Shortcuts E-mail E-mail Shortcuts FTP Shortcuts Search Held Jobs Held Jobs...
  • Page 543 Menu item Description Allow Background Removal Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to USB Note: On is the factory default setting. The background of the image will be removed. Allow Custom Job Scans Lets you scan multiple jobs to one file Notes: •...
  • Page 544 Menu item Description Timeouts Sets the amount of time in seconds the printer waits before returning the printer display to a Ready state Screen Timeout 15–300 Note: 30 seconds is the factory default setting. Timeouts Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Print Timeout Disabled...

  • Page 545: Copy Settings Menu

    Menu item Description Print Recovery Lets the printer successfully print a page that may not have printed otherwise Page Protect Notes: • Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. •...
  • Page 546 Menu item Description Sides (Duplex) Specifies whether an original document is duplex (two-sided) or simplex (one-sided), and then specifies whether the copy should be duplex or simplex 1 sided to 1 sided 1 sided to 2 sided Notes: 2 sided to 1 sided •...
  • Page 547 Menu item Description Copy To Source Specifies the paper source for copy jobs Tray <x> Note: Tray 1 is the factory default setting. Manual Feeder Auto Size Match Transparency Separators Places a sheet of paper between transparencies Note: On is the factory default setting. Separator Sheets Places a sheet of paper between pages, copies, or jobs based on the value selected None...
  • Page 548 Menu item Description Header/Footer Specifies header/footer information for the middle of the page Top middle Notes: Top middle • Off is the factory default setting for Top middle. • “All pages” is the factory default setting for Print on. Date/Time Page number Bates number Custom text...
  • Page 549 Menu item Description Header/Footer Specifies header/footer information for the bottom middle of the page Bottom middle Notes: Bottom middle • Off is the factory default setting for Bottom middle. • “All pages” is the factory default setting for Print on. Date/Time Page number Bates number...
  • Page 550 Menu item Description Allow Save as Shortcut Lets you save custom copy settings as shortcuts Note: On is the factory default setting. Background Removal Adjusts the amount of background visible on a copy -4 to +4 Note: 0 is the factory default setting. Auto Center Lets you automatically center the copy on the page Note: Off is the factory default setting.

  • Page 551: Fax Settings Menu

    Menu item Description Sample Copy Creates a sample copy of the original document Notes: • Off is the factory default setting. • A printer hard disk must be installed in the printer and operating properly for this menu item to be available. •...
  • Page 552 Menu item Description Caller ID Specifies the type of caller ID being used Notes: DTMF • FSK is the factory default setting. • This option appears only when the selected country/region supports multiple caller ID patterns. Fax number masking Specifies the direction from which digits are masked in an outgoing fax number Note: The number of characters masked is determined by the “Digits to mask”...
  • Page 553 Fax Send Settings Menu item Description Resolution Specifies quality in dots per inch (dpi). A higher resolution gives greater print quality, but it increases the fax transmission time for outgoing faxes. Standard Fine Note: Standard is the factory default setting. Super Fine Ultra Fine Original Size...
  • Page 554 Menu item Description Dialing Prefix Rules Establishes a dialing prefix rule Prefix Rule <x> Automatic Redial Specifies the number of times the printer tries to send the fax to a specified number 0–9 Note: 5 is the factory default setting. Redial Frequency Specifies the number of minutes between redials 1–200...
  • Page 555 Menu item Description Background Removal Adjusts the amount of background visible on a copy -4 to +4 Note: 0 is the factory default setting. Color Dropout Specifies which color to drop during faxing, and how much to increase or decrease the dropout Color Dropout None...
  • Page 556 Fax Receive Settings Menu item Description Enable Fax Receive Allows fax jobs to be received by the printer Note: On is the factory default setting. Fax Job Waiting Allows a fax to be held until toner or supplies are replaced None Notes: Toner...
  • Page 557 Menu item Description Forward to Specifies the type of recipient to which faxes will be forwarded Note: This item is available only from the printer Embedded Web Server. E-mail LDSS Forward to Shortcut Lets you enter the shortcut number which matches the recipient type (Fax, E-mail, FPT, LDSS, or eSF) Block No Name Fax Enables blocking of incoming faxes sent from devices with no station ID specified...
  • Page 558 Menu item Description Logs Display Specifies whether printed logs display the dialed number or the station name returned Remote Station Name Note: Remote Station Name is the factory default setting. Dialed Number Enable Job Log Enables access to the Fax Job log Note: On is the factory default setting.
  • Page 559 Fax Mode (Fax Server Setup) menu Fax Server mode sends the fax job to a fax server for transmission. Fax Server Setup Menu item Description To Format Lets you enter the information using the virtual keyboard on the printer touch screen Reply Address Subject Message...

  • Page 560: E-Mail Settings Menu

    Menu item Description Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes JIS B5 ID Card Custom Scan Size <x>...
  • Page 561 Menu item Description E-mail Server Setup Specifies the maximum e-mail size in kilobytes Max e-mail size Note: E-mail above the specified size is not sent. 0–65535 KB E-mail Server Setup Sends a message when an e-mail is greater than the configured size limit Size Error Message E-mail Server Setup Sends an e-mail only when the address contains the domain name, such as a company...
  • Page 562 Menu item Description Darkness Lightens or darkens the output 1–9 Note: 5 is the factory default setting. Orientation Specifies the orientation of the scanned image Portrait Note: Portrait is the factory default setting. Landscape Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting.
  • Page 563 Menu item Description Text/Photo Default Sets the quality of a text/photo image in relation to file size and the quality of the image 5–90 Note: 75 is the factory default setting. Photo Default Sets the quality of a photo image in relation to file size and the quality of the image 5–90 Note: 50 is the factory default setting.
  • Page 564 Menu item Description Allow Save as Shortcut Lets you save e-mail addresses as shortcuts Notes: • On is the factory default setting. • When set to Off, the Save as Shortcut button does not appear on the E-mail Destination screen. Background Removal Adjusts the amount of background visible on a scanned image -4 to +4...

  • Page 565: Ftp Settings Menu

    FTP Settings menu Menu item Description Format Specifies the format of the FTP file PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Sets the version level of the PDF file for FTP 1.2–1.6 Note: 1.5 is the factory default setting.
  • Page 566 Menu item Description Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes JIS B5 ID Card Custom Scan Size <x>...
  • Page 567 Menu item Description Use Multi-Page TIFF Provides a choice between single-page TIFF files and multiple-page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Notes: •...

  • Page 568: Flash Drive Menu

    Menu item Description Color Dropout Specifies which color to drop during scanning, and how much to increase or decrease the dropout Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
  • Page 569 Menu item Description Content Specifies the type of content that will be scanned to USB Text/Photo Notes: Photograph • Text/Photo is the factory default setting. Text/Photo is used when the documents Text are mostly text or line art. • Photograph is used when the document is a high-quality photograph or inkjet print.
  • Page 570 Menu item Description Sides (Duplex) Specifies how the text and graphics are oriented on the page Notes: Long edge • Off is the factory default setting. Short edge • Long edge assumes binding along the long edge of the page (left edge for portrait orientation and top edge for landscape orientation).
  • Page 571 Menu item Description Scan Preview Specifies whether a preview will appear on the display for scan jobs Notes: • A printer hard disk must be installed in the printer and operating properly for this menu item to be available • Off is the factory default setting.
  • Page 572 Menu item Description Paper Source Specifies the paper source selected to supply paper for the printer to print from the flash drive Tray <x> MP Feeder Manual Paper Manual Envelope Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Notes: On (1,2,1,2,1,2)

  • Page 573: Print Settings

    Menu item Description Separator Sheets Places a sheet of paper between pages, copies, or jobs based on the value selected None Note: None is the factory default setting. Between Copies Between Jobs Between Pages Separator Sheet Source Specifies a paper source Tray <x>...
  • Page 574 Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Whole Page • This menu does not appear if Edge to Edge is enabled in the printer Setup menu. • Normal is the factory default setting. When attempting to print data in the non-printable area defined by the Normal setting, the printer clips the image at the boundary.

  • Page 575: Finishing Menu

    Menu item Description Resource Save Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed.
  • Page 576 Menu item Description Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Notes: On (1,2,1,2,1,2) • On is the factory default setting. • The On setting stacks the print job sequentially. • Both settings print the entire job the number of times specified by the Copies menu setting.

  • Page 577: Quality Menu

    Menu item Description N-up Border Prints a border around each page image when using N-up (pages-sides) None Note: None is the factory default setting. Solid Quality menu Menu item Description Print Resolution Specifies the printed output resolution 300 dpi Note: 600 dpi is the factory default setting. The printer driver default is 1200 IQ. 600 dpi 1200 dpi 1200 Image Q...

  • Page 578: Utilities Menu

    Menu item Description Contrast Adjusts the degree of difference between levels of gray in printed output 0–5 Notes: • 0 is the factory default setting. • Higher settings show more difference between levels of gray. Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the printer hard disk Confidential...

  • Page 579: Pdf Menu

    Menu item Description Hex Trace Assists in isolating the source of a print job problem Activate Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed. •...
  • Page 580 PCL Emul menu Menu item Description Font Source Specifies the set of fonts used by the Font Name menu item Resident Notes: Disk • Resident is the factory default setting. It shows the factory default set of Download fonts downloaded into printer RAM. Flash •...
  • Page 581 Menu item Description PCL Emulation Settings Specifies the number of lines that print on each page Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.

  • Page 582: Html Menu

    Menu item Description Tray Renumber Lets you view the factory default setting assigned to each tray, drawer, or feeder, even if it has not been installed View Factory Def MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21...

  • Page 583: Image Menu

    Menu item Description Font Size Sets the default font size for HTML documents 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1-point increments. Scale Scales the default font for HTML documents 1–400% Notes: •...

  • Page 584: Help Menu

    Menu item Description Orientation Sets the image orientation Portrait Note: Portrait is the factory default setting. Landscape Rev Portrait Rev Landscape XPS menu Menu item Description Print Error Pages Prints a page containing information on errors, including XML markup errors Note: Off is the factory default setting.

  • Page 585: Maintaining The Printer

    Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.

  • Page 586: Cleaning The Adf Separator Rollers

    Wipe the areas shown and let them dry. Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers. Open the ADF cover. Unlock the separator roll. Remove the separator roll.

  • Page 587: Adjusting Scanner Registration

    Reinstall the separator roll. Lock the separator roll. Close the ADF cover. Adjusting scanner registration Scanner Registration is a process to align the scan area with the paper location. To manually adjust the scanner registration: Turn the printer off. Clean the scanner glass and backing material. Hold down while turning the printer on.

  • Page 588: Storing Supplies

    To align the scanner glass (flatbed): Place the Quick Test page facedown on the scanner glass. Touch Copy Quick Test. The scanner prints a copy of the Quick Test page. Touch Flatbed. Use the copy of the Quick Test page to adjust the Left Margin and Top Margin settings. Touch Submit.

  • Page 589: Checking The Status Of Supplies

    • Corrosive gases • Heavy dust Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the printer control panel Make sure the printer is on and Ready appears. On the home screen, touch Status/Supplies.

  • Page 590: Ordering Supplies

    Ordering supplies To order supplies, contact the place where you purchased the printer. Warning—Potential Damage: Damage caused by the use of a supply or replacement item not produced by the manufacturer of this printer is not covered under warranty. Degraded print quality may result from using supplies or replacement items not produced by the manufacturer of this printer.

  • Page 591: Shipping The Printer

    CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. •...

  • Page 592: Administrative Support

    Administrative support Using the Embedded Web Server If the printer is installed on a network, then the Embedded Web Server is available for a range of functions, including: • Viewing a virtual display of the printer control panel • Checking the status of the printer supplies •...

  • Page 593: Viewing Reports

    Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network printer: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  • Page 594: Clearing Jams

    Clearing jams Clearing jams By carefully selecting paper and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this section. To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed.

  • Page 595: And 201 Paper Jams

    Jam message numbers and how to access each jam Jam number To access the jam 200-201 Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit. Open the front door, and then open the rear door. Open the front door, and then open the rear door.
  • Page 596 Remove the jam if you see it here. If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jammed sheets. Clearing jams...

  • Page 597: Paper Jam

    If you do not see any jammed sheets, open the rear door. Remove the jam. Close the rear door. Insert the photoconductor kit and toner cartridge. Close the front door. Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam. If the paper is exiting the printer, then pull the paper out, and then touch Continue.

  • Page 598: Paper Jam

    If the paper is not exiting the printer: Pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Remove the jammed paper.
  • Page 599 Remove the jam. Close the rear door. Close the front door. Touch Continue. Clearing jams...

  • Page 600: Paper Jam

    233 paper jam Remove the tray from the printer. Locate the lever shown, and then pull it down to release and remove the jammed sheets. Insert the tray. Touch Continue. If this does not clear the jam, complete the steps in “231 paper jam” on page 239. 234 paper jam A single jam or multiple jams are in the duplex area of the printer.

  • Page 601: Paper Jam

    235 paper jam Gently pull the jammed sheet out of the standard exit bin. Touch Continue. 240–249 paper jams Touch Status/Supplies to identify the location of the jam. Pull the standard tray out. Remove any jammed paper. Insert the tray, and then touch Continue. If the jam message persists, then pull out any optional trays.

  • Page 602: Paper Jam

    Remove the jammed paper, and then insert the trays. Touch Continue. 250 paper jam Touch Status/Supplies to identify the location of the jam. Remove the paper from the multipurpose feeder. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

  • Page 603: Paper Jam

    251 paper jam A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. If the sheet is not visible, complete the following steps: Open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jams.

  • Page 604: Paper Jams

    290–294 paper jams Clearing jams under the ADF cover Remove all original documents from the ADF. Open the ADF cover. Unlock the separator roll. Clearing jams...
  • Page 605 Remove the separator roll. Remove the jammed paper. Reinstall the separator roll. Clearing jams...
  • Page 606 Lock the separator roll. Close the ADF cover. Touch Continue. Clearing ADF jams by lifting the scanner cover Open the scanner cover, and then remove any jammed pages. Touch Continue. Clearing jams...
  • Page 607 Clearing ADF duplex jams If you are making a two-sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: Remove the ADF input tray. Pull out the jammed paper by pulling the sheet on the bottom. Reinstall the ADF input tray.

  • Page 608: Troubleshooting

    Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...

  • Page 609: Change To

    Change <src> to <x> <src> is a tray or feeder, and <x> is a paper size or type. You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray.

  • Page 610: Disk Corrupted

    Disk corrupted The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted. Touch Reformat disk to reformat the hard disk and clear the message. Note: Reformatting the disk deletes all the files currently stored on the disk. Disk Full - Scan Job Canceled The scan job canceled or stopped due to insufficient printer hard disk space.

  • Page 611: Fax Station Number Not Set Up

    Fax Station Number not set up The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly. Try one or more of the following: • Touch Continue to clear the message. • Complete the Analog Fax Setup.

  • Page 612: Load Manual Feeder With

    Load manual feeder with <x> <x> is a paper type or size. Try one or more of the following: • Load the specified paper in the multipurpose feeder. • Touch Continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

  • Page 613: Remove Originals From The Scanner Adf

    Remove originals from the scanner ADF Remove the paper from the ADF to clear the message and continue printing. Remove packaging material, check <x> Remove any remaining packaging material from the specified location. Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Replace <x>...

  • Page 614: Serial

    Serial <x> The printer is using a serial cable connection. The serial port is the active communication link. Set clock The clock is not set. This message appears if no other fax status message appears. It remains until the clock is set. SMTP server not set up.

  • Page 615: Invalid Refill, Change Toner Cartridge

    30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one.

  • Page 616: Insufficient Memory, Some Held Jobs Will Not Be Restored

    37 Insufficient memory, some held jobs will not be restored The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk. Touch Continue to clear the message. 38 Memory full Try one or more of the following: •...

  • Page 617: Unformatted Flash Detected

    53 Unformatted flash detected Try one or more of the following: • Touch Continue to stop the defragment operation and continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Network <x>...

  • Page 618: Parallel Port Disabled

    56 Parallel port <x> disabled <x> is the number of the parallel port. Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 Serial port <x>...

  • Page 619: Configuration Change, Held Jobs Were Not Restored

    57 Configuration change, held jobs were not restored Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware has been updated. •...

  • Page 620: Disk Full

    62 Disk full Try one or more of the following: • Touch Continue to clear the message and continue processing. • Delete fonts, macros, and other data stored on the printer hard disk. • Install a larger printer hard disk. 63 Unformatted disk Try one or more of the following: •...

  • Page 621: 200-282.Yy Paper Jam

    200–282.yy paper jam Clear the paper path. Touch Continue to continue printing. 290-295.yy scanner jam Clear all original documents from the scanner. 293 Replace all originals if restarting job. The scanner was instructed to scan using the ADF but there is no paper in the ADF. Load paper in the ADF. Try one or more of the following: •...

  • Page 622: Scanner Disabled

    840.01 Scanner Disabled This message indicates that the scanner was disabled by the system support person, or the scanner detected a hardware error and disabled itself. 841-846 Scanner Service Error Turn the printer off. Unplug the power cord from the wall outlet. Check all cable connections.

  • Page 623: Error Message About Reading Usb Drive Appears

    Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, contact the place where you purchased your printer. Jobs do not print These are possible solutions. Try one or more of the following: AKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print.

  • Page 624: Confidential And Other Held Jobs Do Not Print

    Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: ARTIAL JOB NO JOB OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. •...

  • Page 625: Job Prints From The Wrong Tray Or On The Wrong Paper

    Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...

  • Page 626: Unexpected Page Breaks Occur

    AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur NCREASE THE RINT IMEOUT VALUE Make sure the printer is on and Ready appears. On the home screen, touch Touch Settings. Touch General Settings.

  • Page 627: Poor Copy Quality

    Poor copy quality These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters •...

  • Page 628: Partial Document Or Photo Copies

    ATTERNS MOIRÉ APPEAR IN THE OUTPUT • From the printer control panel, press the Content button until the light comes on next to Text/Photo. • Rotate the original document on the scanner glass. • From the printer control panel, press the Scale button and adjust the setting. EXT IS LIGHT OR DISAPPEARING From the printer control panel, press the Content button until the light comes on next to Text or Text/Photo.

  • Page 629: Solving Scanner Problems

    Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

  • Page 630: Partial Document Or Photo Scans

    HE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see “Cleaning the scanner glass” on page 226. DJUST THE SCAN RESOLUTION Increase the resolution of the scan for a higher quality output. HECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the original document is satisfactory.

  • Page 631: Solving Fax Problems

    Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).
  • Page 632 EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter.

  • Page 633: Can Send But Not Receive Faxes

    Can send but not receive faxes These are possible solutions. Try one or more of the following: HECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. HECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4.

  • Page 634: Received Fax Has Poor Print Quality

    Received fax has poor print quality These are possible solutions. Try one or more of the following: SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that the quality of the original document is satisfactory. •...

  • Page 635: Drawers

    HECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER Turn the printer off. Unplug the printer. Check the connection between the option and the printer. AKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it.

  • Page 636: Internal Solutions Port

    Internal Solutions Port If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS • Make sure the ISP is securely attached to the printer system board. •...

  • Page 637: Paper Trays

    Paper trays These are possible solutions. Try one or more of the following: AKE SURE THE PAPER IS LOADED CORRECTLY Open the paper tray. Check for paper jams or misfeeds. Make sure paper guides are aligned against the edges of the paper. Make sure the paper tray closes properly.

  • Page 638: Solving Print Quality Problems

    Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages: Turn the printer off.

  • Page 639: Characters Have Jagged Or Uneven Edges

    Characters have jagged or uneven edges These are possible solutions. Try one or more of the following: HECK THE PRINT QUALITY SETTINGS • Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. •...

  • Page 640: Gray Background

    HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...

  • Page 641: Paper Curl

    HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...

  • Page 642: Skewed Print

    HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...

  • Page 643: Print Is Too Light

    HECK THE PAPER TYPE • Try a different type of paper. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder. AKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.

  • Page 644: Print Is Too Dark

    HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...

  • Page 645: Streaked Vertical Lines

    HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...

  • Page 646: Toner Fog Or Background Shading Appears On The Page

    Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. HERE IS TONER IN THE PAPER PATH Contact Customer Support.

  • Page 647: Toner Specks

    Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.

  • Page 648: Check The Network Settings

    HECK THE NETWORK SETTINGS Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

  • Page 649: Notices

    Notices Product information Machine type: 7014, 4569, 4570 Model(s): 431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2, 43K, 6K6, 6K7 Edition notice June 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...

  • Page 650: Noise Emission Levels

    The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach.

  • Page 651: Laser Notice

    This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

  • Page 652: Industry Canada Compliance Statement

    Mode Description Power consumption (Watts) The product is plugged into a wall outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Power Saver This product is designed with an energy-saving mode called Power Saver.
  • Page 653 Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain telecommunication terminal equipment such as facsimile.

  • Page 654: Notice To Users Of The Canadian Telephone Network

    recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter's Laboratories), another NRTL (Nationally Recognized Testing Laboratory), or a recognized safety certification body in the country/region of use.

  • Page 655: Notice To Users Of The New Zealand Telephone Network

    Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.

  • Page 656: Notice To Users In The European Union

    Notice to Users in the European Union Products bearing the CE mark are in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, and 1999/5/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment.

  • Page 657: Taiwan Ncc Rf Notice Statement

    The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb.
  • Page 658 Compliance is indicated by the CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
  • Page 659 Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

  • Page 660: Index

    Index 61 Remove defective disk 260 Change <src> to <x> 250 Numerics 62 Disk full 261 Check tray <x> connection 250 1565 Emulation error, load 63 Unformatted disk 261 checking an unresponsive emulation option 263 80 Routine maintenance printer 249 200–282.yy paper jam 262 needed 261 checking an unresponsive...
  • Page 661 copy screen display troubleshooting E-mail Settings menu 201 options 107, 108 display is blank 249 e-mailing Copy Settings menu 186 display shows only diamonds 249 adding message line 114 copy troubleshooting display, printer control panel 21 adding subject line 114 copier does not respond 267 adjusting brightness 69 changing output file type 115...
  • Page 662 caller ID is not shown 272 font sample list Internal Solutions Port, network can receive but not send printing 96 changing port settings 63 faxes 274 forwarding faxes 141 Invalid PIN 252 can send but not receive IPv6 menu 167 faxes 274 address book 143 cannot send or receive a fax 272...
  • Page 663 AppleTalk 168 multiple pages on one sheet 104 recycled 67, 85 Confidential Print 176 multipurpose feeder selecting 85 Configure MP 155 loading 77 setting size 72 Copy Settings 186 setting type 72 Custom Names 159 storing 86 Custom Scan Sizes 159 unacceptable 85 NetWare menu 169 Custom Types 159...
  • Page 664 port settings models 17 56 Standard USB port configuring 63 moving 231 disabled 259 PostScript menu 220 shipping 232 56 USB port <x> disabled 259 Power Saver printer control panel 21 57 Configuration change, held jobs adjusting 69 factory defaults, restoring 234 were not restored 260 print job printer hard disk...
  • Page 665 No answer 253 two-sided (duplex) 90 scan was not successful 270 No dial tone 253 printing confidential and other held scanner unit does not close 267 Paper Change: Load Tray<x> jobs scanning takes too long or freezes <paper type> 253 from Macintosh computer 94 the computer 270 Queued for sending 253...
  • Page 666 shipping the printer 232 making 100 multiple-language PDFs do not shortcuts, creating tips on using 91 print 263 e-mail 112, 113 tray linking 82, 83 paper curl 282 fax destination 134 tray unlinking 82, 83 paper frequently jams 277 FTP destination 143, 144 trays tray linking does not work 266 SMTP server not set up.
  • Page 667 Unsupported USB hub, please remove 255 USB port 49 USB/USB <x> 255 Utilities menu 219 Verify print jobs 93 printing from Macintosh computer 94 printing from Windows 94 viewing reports 234 Web site finding 16 Windows wireless network installation 54 wired network setup using Windows 60 wired networking...

This manual is also suitable for:

M127M128Aficio sp 4410sf

Table of Contents