Implausible Results - Possible Sources Of Error - Accu-Chek Mobile User Manual

Implausible results – possible sources of error
If your meter repeatedly displays implausible results or
error messages, please check the points listed below.
If any of your responses to the questions listed differ
from those given, make the respective corrections
when you perform the next test. If you have taken all of
these points into account and still obtain implausible
results or error messages please call the Accu-Chek
Customer Careline free on 0800 701000 (UK) or
1800 709600 (Ireland).
Did you perform the blood glucose test
according to the Reference Manual?
Did you wash your hands with warm water
and soap? Did you dry your hands well?
Did you massage your finger only gently in the
direction of the finger tip?
Did you wait for the application prompt to be
displayed before applying blood?
Did you apply the blood drop to the test area
immediately after it had formed?
Did you perform the test within the correct
temperature range (10–40 °C)?
Did you observe the proper storage conditions
for the meter and the test cassette (see Chap-
ter 15 and the test cassette package insert)?
Have you paid attention to the sources of error
stated in the test cassette package insert?
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If your meter has been dropped, that can also lead to
implausible results or error messages. In this case, you
should also call the Accu-Chek Customer Careline free
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on 0800 701000 (UK) or 1800 709600 (Ireland).
Testing blood glucose
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