Audio Problems; Sound Is Not Audible; Sound Does Not Record - HP Compaq Troubleshooting Manual

Problems and Solutions

Audio Problems

Sound is not audible

■
Press the volume button to increase volume.
■
Double-click the speaker icon on the taskbar, then clear the Mute All
check box.
■
Press the mute button. (Sound should be audible when the mute light
is off.)
■
Verify that no headset, external speakers, or headphones are
connected to the notebook. These devices mute the internal speakers.
If one of these devices is connected to the notebook, use or
disconnect it.
■
When you are operating your notebook in MS-DOS mode (for
example, when running an MS-DOS game), sound may be erratic. To
optimize the sound capabilities of your notebook, use only Windows
applications.

Sound does not record

■
If the internal microphone does not record and an external
microphone is connected to the system, disconnect or use the external
microphone. On most models, a connected external microphone
disables the internal microphone.
■
Plug in an external microphone. Some models do not have an internal
microphone.
■
Check the settings in your sound recording software, particularly the
recording source and recording volume settings. To access most
sound recording applications select Start > All Programs (or
Programs) > Accessories > Multimedia (or Entertainment), then
select the sound recording application.
2–2 Troubleshooting