Help By Telephone - HP Compaq Troubleshooting Manual

Help by Telephone

Preparing to Call Customer Support
To provide the fastest possible resolution of your problem, have
the following items available when you call:
■
The notebook.
■
Serial number and model description, which are provided on
labels affixed to the notebook.
■
Purchase date on the invoice.
■
Conditions under which the problem has occurred.
■
Error messages that have been displayed.
■
Brand and model name of the optional printer(s) you are
using.
■
Operating system version number and registration number.
To display the operating system version number and
registration number:
❏
❏
Troubleshooting
In Windows 2000 Professional, select Start > Settings >
Control Panel > System > General tab.
In Windows XP, select Start > Control Panel >
Performance and Maintenance > System > General tab.
Help Is Available
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