Patents; Local Customer Support And Service; Advice And Troubleshooting - Accu-Chek Compact Plus Reference Manual

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Patents

Accu-Chek Compact Plus Meter
EP 732 590; EP 738 666; EP 742 436; EP 1 189 064; US 5,463,467;
US 5,720,924; US 5,863,800; US 6,707,554; US 6,475,436;
WO 2004/003549
Accu-Chek Softclix Plus Finger pricker
US 4,924,879; US-2004-0092996; US 2005-00908580; US Re. 35,803
Patent information
Roche has been granted patent protection in the USA for the Accu-Chek
Softclix Plus finger pricker and its use in combination with Accu-Chek
Softclix and Accu-Chek Softclix XL lancets (US Patents 4,924,879 and
Re. 35,803). Similar patent protection also exists in other countries,
especially through European Patents 0565970, 0782838 and Japanese
Patent 2702374. Your purchase entitles you to use your Accu-Chek Soft-
clix Plus finger pricker in combination with Accu-Chek Softclix and
Accu-Chek Softclix XL lancets. As required by statute, Roche will refrain
from pursuing its patent rights against private persons using the
Accu-Chek Softclix Plus finger pricker in combination with lancets from
other manufacturers for non-commercial purposes. Acquisition of the
Accu-Chek Softclix Plus finger pricker is not associated, other than
through the aforementioned statutory limitation on the effect of the pat-
ent, with any entitlement and in particular with any tacit permission for
the acquirer to use third-party lancets. Roche reserves the right to
assert its patent rights against any manufacturer offering lancets for the
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Accu-Chek Softclix Plus finger pricker.
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Local customer support and service

17.1 Advice and troubleshooting

If you need advice on how to operate the Accu-Chek Compact Plus
meter or the Accu-Chek Softclix Plus finger pricker, if you seem to be
obtaining implausible results, or if you suspect that the meter, test
strips, finger pricker or lancets might be defective, please contact the
Accu-Chek Customer Careline free on 0800 701000 (UK) or 1800
709600 (Ireland). Do not attempt to repair or modify the meter or finger
pricker yourself. When you call, our staff will help you solve any prob-
lems you might be experiencing with the meter, test strips, finger
pricker or lancets from Roche Diagnostics. See the next section for con-
tact details.
Patents Local customer support and service
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