HP ENVY 17 Maintenance And Service Manual
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HP ENVY 17 Maintenance And Service Manual

HP ENVY 17 Maintenance And Service Manual

Hp envy notebook pc maintenance and service guide
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See also: Maintenance and Service Manual , Reference Manual
HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
HP ENVY m7 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY 17

  • Page 1 HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC HP ENVY m7 Notebook PC Maintenance and Service Guide...
  • Page 2 Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. Intel is a...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Finding your hardware and software information ................. 5 Locating hardware ....................... 5 Locating software ......................... 5 Right side ............................. 6 Left side ..............................7 Display ..............................9 Top ..............................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ............41 Component replacement procedures ....................41 Battery ..........................42 Optical drive ........................43 6 Removal and replacement procedures for Authorized Service Provider parts ..........45 Component replacement procedures ....................45 Base enclosure ........................
  • Page 9 What you need to know ..................87 Using the HP Recovery partition (select models only) ........87 Using HP Recovery media to recover ............... 88 Changing the computer boot order ..............88 Removing the HP Recovery partition ................. 88 9 Ubuntu Linux – Backing up, restoring, and recovering ................... 90 Performing a system recovery ......................

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY 17 Notebook PC HP ENVY m7 Notebook PC HP ENVY 15 Notebook PC Processors Processors are attached to the system board. Intel® Quad Core i7-4710 HQ 2.50 GHz (SC turbo up to 3.50 GHz) processor (1600 MHz, ●...
  • Page 12 Serial ATA 9.5-mm tray load Supports the following optical drives: DVD+/-RW Double-Layer SuperMulti ● Blu-ray Disc ROM DVD±R/RW with SuperMulti for use with HP ENVY 17 and 15 Notebook ● Support Zero-Power ODD Support M-disc External optical drives External USB...
  • Page 13 ● Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter non-Vpro ● version for use with HP ENVY 17 Notebook PC models only External memory card Push-push insertion/removal Supports memory cards such as Secure Digital SD/SDHC/SDXC.
  • Page 14 Category Description Keyboard/pointing Full-size keyboard with numeric keypad devices Backlit island-style keyboard in black finish ● Backlit island-style keyboard in natural silver finish ● Non-Backlit island-style keyboard in black finish (select models only) ● HP Control Zone Trackpad Taps enabled as default Multitouch gestures enabled Support Windows Modern Trackpad Gestures Power requirements...

  • Page 15: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 16: Right Side

    Security cable slot Attaches an optional security cable to the computer. NOTE: On HP ENVY 17 Notebook PC NOTE: The security cable is designed to act as a models, the security cable slot is located deterrent, but it may not prevent the computer from being on the left side.

  • Page 17: Left Side

    Left side NOTE: Refer to the illustration in this section that most closely matches your computer. Component Description Power connector Connects an AC adapter. AC adapter light Amber: The battery is charging. ● White: The AC adapter is connected and the battery ●...
  • Page 18 Component Description USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 19: Display

    Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs).

  • Page 20: Top

    TouchPad Component Description Left control zone Textured area that allows you to perform additional gestures. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.

  • Page 21: Lights

    Lights Component Description Power light When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key the or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 24: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (6) Enable airflow to cool internal components. NOTE: The number of vents vary by NOTE:...

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number Display assembly: For details on the display components, see Display assembly subcomponents on page Top cover: includes the TouchPad and keyboard. Top cover for HP ENVY 15 Notebook PC computer models: For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001 Computer major components...
  • Page 28 Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in the United States with 763578-001 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with 763578-031 backlit keyboard.
  • Page 29 Top Cover for use only on HP ENVY 17 Notebook PC computer models in France with 763935-051 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Italy with backlit 763935-061 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Spain with...
  • Page 30 Item Component Spare part number Top Cover for use only on HP ENVY 17 Notebook PC computer models for use in the 774556-001 United States with TouchPad and backlit keyboard Power button board (includes cable) For HP ENVY 15 Notebook PC computer models...
  • Page 31 W and the Windows 8 Professional operating system Power Connector For use with HP ENVY 15 Notebook PC computer models 762507-001 For use with HP ENVY 17 Notebook PC computer models 763699-001 (10) Memory module (PC3L, 12800, 1600-MHz, shared): 4 GB...
  • Page 32 4-cell, 48 WHr, 2.3 AH Li-ion battery 756745-001 (20) Optical drive: For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non- TouchScreen display assembly: DVD+/-RW Double-Layer SuperMulti 763707-001 DVD Disc with R/W Double-Layer SuperMulti drive NSV...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display back cover (includes 2 rubber screw covers): For HP ENVY 17 Notebook PC computer models: For use with non-Touchscreen models 763693-001 For use with Touchscreen models 763694-001 For use with Touchscreen models in natural silver...
  • Page 34 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch 763691-001 models (includes left and right wireless antenna cables and transceivers) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen 763692-001 models (includes left and right wireless antenna cables and transceivers)
  • Page 35 Item Component Spare part number For use with touchscreen computer models 763105-001 For HP ENVY 17 Notebook PC computer models For use with non-touchscreen computer models 763706-001 For use with touchscreen computer models 765356-001 Display assembly subcomponents...

  • Page 36: Mass Storage Devices

    Item Component Spare part number Optical drive: For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD+/-RW Double-Layer SuperMulti 763707-001 DVD Disc with R/W Double-Layer SuperMulti drive in natural silver...

  • Page 37: Miscellaneous Parts

    763104-001 Finger print reader board with cable and bracket for HP ENVY 15 and select 17 Notebook PC 763789-001 computer models Finger print reader board with cable and bracket for HP ENVY 17 Notebook PC computer 763711-001 models Miscellaneous parts...

  • Page 38: Sequential Part Number Listing

    Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo √ √ adapter (For use only with HP ENVY 17 Computer models or HP ENVY 15 Computer models) 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) for use with HP √...
  • Page 39 Display hinges for use with Touchscreen models for HP ENVY 15 Notebook √ PC computer models 763568-001 WLAN Antenna Kit for use with HP ENVY 17 Computer touch screen √ models (includes left and right wireless antenna cables and transceivers) 763569-001 Display back cover for use with non-Touchscreen models for HP ENVY 17 √...
  • Page 40 Spare part Description Regulatory Model Numbers number TPN-Q141 TPN-Q140 763578-001 Top cover for use only on HP ENVY 15 Computer models in the United √ States with backlit keyboard 763578-031 Top cover for use only on HP ENVY 15 Computer models in the United √...
  • Page 41 Display cable Full HD cable for Touchscreen models for HP ENVY 15 √ Notebook PC computer models 763691-001 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non- √ touch models (includes left and right wireless antenna cables and transceivers)
  • Page 42 √ Notebook PC computer models equipped with a touch or a non- TouchScreen 763708-001 Power Board (with cable) for use on HP ENVY 17 Notebook PC computer √ models 763709-001 USB Board (with cable) for use on HP ENVY 17 Notebook PC computer √...
  • Page 43 Windows 8 Professional operating system for HP ENVY 17 Notebook PC computer models 763733-001 Top Cover for use only on HP ENVY 17 Notebook PC computer models in √ the United States with TouchPad and keyboard. 763786-001 USB Board (with cable) for use on HP ENVY 15 Notebook PC computer √...
  • Page 44 Regulatory Model Numbers number TPN-Q141 TPN-Q140 763935-A41 Top Cover for use only on HP ENVY 17 Notebook PC computer models in √ Belgium with backlit keyboard 763935-B31 Top Cover for use only on HP ENVY 17 Notebook PC computer models for √...
  • Page 45 Spare part Description Regulatory Model Numbers number TPN-Q141 TPN-Q140 786430-501 Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor √ (1600 MHz/4 MB L3, 15 W) discrete memory, and the Windows Standard operating system 784331-001 Intel Core i7-4510U (2.0 GHz, SC turbo up to 3.1G Hz), 1600 MHz/4 MB √...

  • Page 46: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 47: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 48: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 49: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 50: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 51: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations.

  • Page 52: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8AH Li-ion battery 756743-001 4-cell, 48 WHr 2.3AH Li-ion battery 756745-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Optical Drive

    763579-001 Blu-ray Disc writer with SuperMulti R/RW Double-Layer 763580-001 For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD+/-RW Double-Layer SuperMulti 763707-001 DVD Disc with R/W Double-Layer SuperMulti drive in natural silver...
  • Page 54 Remove the optical drive from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

  • Page 56: Base Enclosure

    NOTE: The top cover is removed with the base enclosure. The top cover spare parts are listed below. The HP Envy 17 Notebook PC computer models have the TouchPad spared with the top cover. Top cover for HP ENVY 15 Notebook PC computer models...
  • Page 57 763578-FL1 keyboard For use only on HP ENVY 17 Notebook PC computer models For use only on HP ENVY 17 Notebook PC computer models in the United States with keyboard 763733-001 and TouchPad For use only on HP ENVY 17 Notebook PC computer models in the United States with backlit...
  • Page 58 Top Cover for use only on HP ENVY 17 Notebook PC computer models in Czech and Slovakia 763935-FL1 with backlit keyboard For use only on HP ENVY 17 Notebook PC computer models for use in the Unted States with 774556-001 backlit keyboard and TouchPad Before disassembling the computer, follow these steps: Shut down the computer.
  • Page 59 Remove eleven Phillips screws (1). Remove eight Phillips screws (1) around the battery area, two broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have three screws in the optical drive bay (2). Component replacement procedures...
  • Page 60 Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover.. Carefully disconnect the following cables: Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) ●...

  • Page 61: Display Panel

    WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch models 763691-001 (includes left and right wireless antenna cables and transceivers) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models 763692-001 (includes left and right wireless antenna cables and transceivers)
  • Page 62 Component Spare part number For HP ENVY 17 Notebook PC computer models 763696-001 17.3-in, WLED. HD, BrightView display panel 720223-001 17.3-in, antiglare, HD, WLED for Touchscreen computer models 763931-001 17.3-in, BrightView, HD, LED for non-Touchscreen computer models 763932-001 17.3-in, antiglare, Full HD, LED for non-Touchscreen computer models 763933-001 17.3-in, antiglare, Full HD, WLED for Touchscreen computer models...
  • Page 63 On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process.
  • Page 64 Remove the seven Phillips screws (1) on the left and right side base of the display panel and lift the panel up (2). NOTE: Support the display panel as you are removing the screws. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it.
  • Page 65 Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. If you need to remove the panel, the display cable or the webcamera, follow these procedures.
  • Page 66 Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2). NOTE: If your computer model does not have side brackets, skip to the next step. If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps.
  • Page 67 On select models, removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable connector (1) and remove the display connector (2).
  • Page 68 Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the hinge brackets to the back cover, and then lift the brackets (2) to remove them. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna transceivers are attached to the display bezel with double-sided tape.) Remove the wireless antenna from the retaining channels (2), and lift the antenna (3).

  • Page 69: Wlan Module

    Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter for use only with 710662-005 HP ENVY 17 Notebook PC computer models or HP ENVY 15 Notebook PC computer models Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter for use only with HP ENVY 17...
  • Page 70 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 71: Touchpad Button Board

    TouchPad button board (includes cable) for use with HP ENVY 15 Notebook PC computer 763790-001 models TouchPad button board (includes cable) for use with HP ENVY 17 Notebook PC computer 763712-001 models Before removing the TouchPad button board, follow these steps: Shut down the computer.

  • Page 72: Battery Board (Select Models Only)

    Spare part number Battery board for HP ENVY 17 Notebook PC 763710-001 The battery board is for select HP ENVY 17 Notebook PC computer models. Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer.

  • Page 73: Subwoofer

    Reverse this procedure to install the optical drive connector board. Subwoofer Description Spare part number Subwoofer for HP ENVY 17 Notebook PC computer models 763716-001 Subwoofer for HP ENVY 15 Notebook PC computer models 763788-001 Before removing the subwoofer, follow these steps: Shut down the computer.
  • Page 74 Remove the optical drive (see Optical drive on page 43). Remove the base enclosure and top cover (see Base enclosure on page 46). Remove the subwoofer: Disconnect the subwoofer cable (1) from the system board, remove the three Phillips screws (2), ▲...

  • Page 75: Usb Board

    USB board Description Spare part number USB board for use with HP ENVY 17 Notebook PC computer models 763709-001 USB board for use with HP ENVY 15 Notebook PC computer models 763786-001 Before removing the USB board, follow these steps: Shut down the computer.

  • Page 76: Hard Drive

    Hard Drive Hardware Kit for use with HP ENVY 15 Notebook PC computer models 762504-001 Hard Drive Hardware Kit for use with HP ENVY 17 Notebook PC computer models 763705-001 Before removing the primary hard drive or secondary hard drive (select models only), follow these steps: Shut down the computer.

  • Page 77: System Board

    The system board spare part kit includes replacement thermal material. Description Spare part number For use with HP ENVY 17 Computer models: Intel Dual Core i7-4510U 850M 4 GB (2.0–GHz, SC turbo up to 3.1–GHz), processor (1600MHz/ 763727-501 4 MB L3, 15W) discrete memory, and the Windows 8 Professional operating system Intel Dual Core i7-4510U 850M 4GB (2.0–GHz, SC turbo up to 3.1–GHz), processor (1600MHz/4...
  • Page 78 Description Spare part number System board Intel Dual Core i7-4510U (2.0–GHz, SC turbo up to 3.1–GHz), processor 763721-501 (1600MHz/4 MB L3, 15W) discrete memory, and the Windows 8 Standard operating system Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB L3, 15 763721-601 W) discrete memory, and the Windows 8 Professional operating system Intel Dual Core i5-4210U 840M 2 GB 1.7-GHz (SC turbo up to 2.7-GHz) processor (1600- MHz,...
  • Page 79 Speaker cable (4) ● Disconnect the following cables if you have not already done so: Subwoofer cable (1) ● Optical drive cable (2) ● Hard drive cable (3) ● USB connector cable (4) ● Component replacement procedures...
  • Page 80 Remove the power connector cover by removing the screw (1) and lifting the cover (2). NOTE: The power connector cover has two Phillips screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board.

  • Page 81: Solid State Drive

    Reverse this procedure to install the system board. Solid State Drive Description Spare part number 256 GB mSATA solid-state drive MLC (not pictured) available on select models 766593-001 256 GB mSATA solid-state drive TLC (not pictured) 766594-001 Before removing the speakers, follow these steps: Before removing the Speakers, follow these steps: Shut down the computer.

  • Page 82: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) for HP ENVY 17 Notebook PC 763717-001 computer models Speaker Kit (includes left and right front speakers and cables) for HP ENVY 15 Notebook PC...

  • Page 83: Memory Modules

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 42), Remove the optical drive (see Optical drive on page 43).
  • Page 84 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 42), Remove the optical drive (see Optical drive on page 43).

  • Page 85: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 86: Fingerprint Reader Board (Select Models Only)

    Spare part number Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models 763789-001 Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models 763711-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer.

  • Page 87: Power Connector Cable

    Power connector cable Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241-001 Before removing the power connector, follow these steps: Shut down the computer.

  • Page 88: Fan

    Description Spare part number Fan (with foil) 763700-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 89: Heat Sink

    763703-001 For use only on computer models with discrete memory 35 W 763704-001 For use with HP ENVY 17 Notebook PC computer models: For use only on computer models with UMA memory 19 W 763701-001 For use only on computer models with UMA memory 47 W...
  • Page 90 NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 91: Power Button Board

    Spare part number Power button board (includes cable) For HP ENVY 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP ENVY 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: Shut down the computer.

  • Page 92: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 93: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 94: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive BIOS...

  • Page 95: Windows 8.1 Backing Up, Restoring, And Recovering

    Windows 8.1 Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 96: Restore And Recovery

    Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and ● keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for ● the blank USB flash drive or the number of blank DVD discs that will be required. To create recovery discs, your computer must have an optical drive with DVD writer capability, ●...

  • Page 97: Recovering Using Hp Recovery Manager

    If you want to recover the computer's original factory partitioning and content, you can choose ● the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ●...

  • Page 98: Using Hp Recovery Media To Recover

    Press while the computer boots. – or – Press and hold as you press the power button. Select Troubleshoot from the boot options menu. Select Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 99 From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery...

  • Page 100: Ubuntu Linux - Backing Up, Restoring, And Recovering

    Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 101: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 102 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 103: 10 Specifications

    27.9 cm 10.7 in Depth for HP Envy 15 Notebook PC 26.09 cm 10.3 in Height (front to back) for HP Envy 17 Notebook PC 2.67 cm 1.1 in Height (front to back) for HP Envy 15 Notebook PC 2.49 cm...

  • Page 104: Cm (17.3-In), Hd+ Display Specifications

    43.9-cm (17.3-in), HD+ display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution 1600x900 (HD+) Active area 382.08x214.92 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 105: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 106: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    1. 5 TB, 5400 rpm* 1-TB* 750-GB* 500-GB* Operating temperature 5°C to 55°C (41°F to 131°F) *1 TB = 1 trillion bytes and 1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 107: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 108 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 109: 12 Recycling

    12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 110: Index

    Index downloading an update 83 Disc Blu-ray Read/Write with AC adapter 7 updating 82 SuperMulti DVD±R/RW Double- spare part numbers 28 Blu-Ray Disc Read/Write with Layer Combo Drive AC adapter, spare part numbers SuperMulti DVD±R/RW Double- spare part numbers 43 Layer Combo Drive Disc Read/Write with SuperMulti action keys...
  • Page 111 HP Recovery partition 87 recovery mass storage device removal 78 removing removal 66 spare part number 21, 78 spare part numbers 26, 66 spare part numbers 31 memory card reader, identifying integrated numeric keypad, finger print reader board, spare identifying 13 part numbers 27 memory card, identifying 8 internal cards, product...
  • Page 112 spare part number 20, 81 USB flash drive 88 slots spare part numbers 29 using HP Recovery media 86 memory card reader 8 power button, identifying 12 recovery media security cable 6, 7 power connector creating solid-state drive spare part numbers 29, 31 creating using HP Recovery product description 2 power connector cable...
  • Page 113 touchpad board spare part numbers 32, 33 TouchPad button board removal 61 spare part number 61 TouchPad module spare part numbers 20 TouchPad zone, identifying 10 traveling with the computer 15 USB 3.0 charging (powered) port, identifying 7 USB 3.0 ports, identifying 6, 8 USB board removal 65 spare part numbers 32, 33, 65...

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Envy m7Envy 15

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