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HP EliteBook 2170p Maintenance And Service Manual

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HP EliteBook 2170p Notebook PC
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  • Page 1 HP EliteBook 2170p Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................9 Display ........................... 9 Buttons and fingerprint reader (select models only) ..............10 Keys ............................. 11 Lights ............................ 12 TouchPad ..........................13 Front ............................. 14 Left side ..........................15 Right side ..........................
  • Page 6 Packaging and transporting guidelines ........52 Component replacement procedures ..................54 Service tag ......................54 Computer feet ......................55 Battery ........................56 SIM ........................57 Service cover ......................58 Hard drive ......................59 Fingerprint reader board ..................61 WLAN module ......................62 WWAN module .....................
  • Page 7 Remove everything and reinstall Windows ..........125 Using HP Software Setup ................ 126 Windows 7 ......................... 126 Creating recovery media with HP Recovery Disc Creator ..........127 Creating recovery media ................. 127 Backing up your information ................... 127 Performing a system recovery ................. 128 Using the Windows recovery tools ............
  • Page 8 USB Recovery option (select models only) ..............133 Remove everything and reinstall SLED ..............134 8 Power cord set requirements ..................135 Requirements for all countries ....................135 Requirements for specific countries and regions ............... 136 9 Recycling ........................137 Index ..........................

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook 2170p Notebook PC ● Processors Intel® Quad Core® i7-3687U 2.10-GHz processor (SC turbo up to 3.30-GHz, 4.0- MB L3 cache, 17 W) ● Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz; 4.0- MB L3 cache, 17 W) ●...
  • Page 10 Category Description Memory Two customer-accessible/upgradable memory module slots DDR3-12800 (1600-MHz) dual channel support Supports 16384-MB of system RAM in the following configurations: ● 16384-MB (8192-MB×2, dual channel) ● 12288-MB (8192-MB×1+4096-MB×1, dual channel) ● 8192-MB (8192-MB×1 or 4096×2, dual channel) ● 4096-MB (4096-MB×1 or 2048-MB×2, dual channel) ●...
  • Page 11 Two world-wide/5-band WWAN antennas built into display assembly Secured by subscriber identity module (SIM, user-accessible inside battery bay) Support for the following WWAN formats: ● HP hs2350 HSPA+ Mobile Broadband Module ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP lt2522 LTE/EV-DO Mobile Broadband Module ●...
  • Page 12 Support for TouchPad with image sensor Support for 2-way scroll Power requirements Supports the following AC adapters: ● 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) ● 65-W HP Smart AC adapter (non-PFC, 3-wire) ● 65-W HP travel AC adapter (non-PFC, 3-wire) Support for 6-cell, 48-Wh, 2.20-Ah and 4-cell, 30-Wh, 2.00-Ah Li ion batteries...
  • Page 13 Category Description Operating system Preinstalled: ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only) ●...
  • Page 14 Category Description Operating system Preinstalled with Microsoft Office: (continued) ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan) ● Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ●...
  • Page 15 Windows 8 (available with any Windows 8 operating system and required with Windows 8 Professional 64-bit DPK with Windows 7 image) ● Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows 7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image) Restore media—OS-DVD: ●...
  • Page 16 Category Description Operating system Web-only support: (continued) ● Windows 8 32-bit ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit Serviceability End user replaceable parts: ● AC adapter ● Battery ●...

  • Page 17: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs (select models only). WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs (select models only). Internal microphones (2) Record sound.

  • Page 18: Buttons And Fingerprint Reader (Select Models Only)

    In Windows 8–See the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 19: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys.

  • Page 20: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description ● Wireless light Off: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on (select models only). ●...

  • Page 21: Touchpad

    TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on or off.

  • Page 22: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce SRS Premium Sound or SRS Premium Sound PRO (select models only).

  • Page 23: Left Side

    Left side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 24: Right Side

    Right side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Media Card reader Supports the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ●...
  • Page 25 ● Select Start > Control Panel > System and Security > Power Options. ● For more information, see the HP Notebook Reference Guide. USB 3.0 charging port Connects an optional USB 3.0 device and provides enhanced USB power performance. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

  • Page 26: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 27 Item Component Description Docking connector Connects an optional docking device. Battery release latch Releases the battery. Bottom...

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 29: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 56 for battery removal instructions. Item Description Function...

  • Page 30: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 31 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable): For use only on computer models equipped with the Windows 8 Standard and Professional operating system: For use in Belgium 705614-A41...
  • Page 32 Item Component Spare part number For use in Thailand 705614-281 For use in Turkey 705614-141 For use in the United Kingdom and Singapore 705614-031 For use in the United States 705614-001 For use only on computer models equipped with the Windows 7 operating system: For use in Belgium 693363-A41 For use in Brazil...
  • Page 33 Item Component Spare part number For use in Switzerland 693363-BG1 For use in Taiwan 693363-AB1 For use in Thailand 693363-281 For use in Turkey 693363-141 For use in the United Kingdom and Singapore 693363-031 For use in the United States 693363-001 Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the Windows 8 Standard and Professional operating system:...
  • Page 34 Item Component Spare part number For use in South Korea 705613-AD1 For use in Spain 705613-071 For use in Sweden and Finland 705613-B71 For use in Switzerland 705613-BG1 For use in Taiwan 705613-AB1 For use in Thailand 705613-281 For use in Turkey 705613-141 For use in the United Kingdom and Singapore 705613-031...
  • Page 35 Item Component Spare part number For use in Slovenia 693362-BA1 For use in South Korea 693362-AD1 For use in Spain 693362-071 For use in Sweden and Finland 693362-B71 For use in Switzerland 693362-BG1 For use in Taiwan 693362-AB1 For use in Thailand 693362-281 For use in Turkey 693362-141...
  • Page 36 Item Component Spare part number Equipped with an Intel Quad Core i7-3667U 1.80-GHz processor (SC turbo up to 693360-001 2.90-GHz, 4.0-MB L3 cache, 17 W) and the Windows 7 operating system Equipped with an Intel Dual Core i5-3437U 1.90-GHz processor (SC turbo up to 714519-501 2.90-GHz, 1600-MHz FSB, 3.0-MB L3 cache, 17 W) and the Windows 8 Standard operating system...
  • Page 37 8-GB 670034-001 4-GB 641369-001 2-GB 652972-001 (17) WWAN module: HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP un2430 EV-DO/HSPA Mobile Broadband Module...
  • Page 38 Item Component Spare part number Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive 693350-001 connector adapter, and screws) Solid-state drive (not illustrated, does not include bracket, connector, or screws): 256-GB SATA III self-encrypting solid-state drive 693545-001 240-GB SATA III solid-state drive 702247-001 180-GB SATA III solid-state drive...

  • Page 39: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use on computer models equipped with a webcam 693302-001 For use on computer models not equipped with a webcam 693303-001 11.6 in, HD, LED, AG, SVA display panel 693361-001 Display Cable Kit, includes: 693305-001 Display panel cable and webcam/microphone module cable...
  • Page 40 Item Component Spare part number Display Hinge Cover Kit, includes: 693310-001 (6a) Left and right display hinge caps (6b) Left and right display hinge covers (6c) Left and right display hinges Display enclosure 693300-001 Display clutch cover 693311-001 Display Panel Support Kit (not illustrated, includes display enclosure with pre- 693309-001 installed WLAN antenna cables and transceivers and WWAN antenna cables and transceivers)

  • Page 41: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 693306-001 Audio board cable Media Card reader assembly cable TouchPad cable Cable Kit...

  • Page 42: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 641672-001 Hard Drive Hardware Kit, includes: 693350-001 (2a) Hard drive bracket...

  • Page 43: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP travel AC adapter (non-PFC, 3-wire) 693716-001 HP notebook mini sleeve 656839-001 HP USB optical travel mouse...

  • Page 44: Sequential Part Number Listing

    The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 693350-001. 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector...
  • Page 45 2-GB memory module (PC3, 12800, 1600-MHz) 656839-001 HP notebook mini sleeve 657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 668969-001 HP hs2350 HSPA+ Mobile Broadband Module 670034-001 8-GB memory module (PC3, 12800, 1600-MHz) 670292-001 Intel Centrino Advanced-N 6235 WLAN module 671604-001 4-cell, 30-Wh, 2.00-Ah, Li-ion battery...
  • Page 46 Spare part number Description 693315-001 Service cover (includes label indicating “Made in China”) 693316-001 Screw Kit 693317-001 Top cover for use on computer models equipped with a fingerprint reader (includes TouchPad) NOTE: The top cover spare part kit includes the TouchPad but does not include a TouchPad cable.
  • Page 47 Spare part number Description 693358-501 System board equipped with an Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz) and the Windows 8 Standard operating system for use in all countries and regions except the People's Republic of China and the Ukraine (3.0-MB L3 cache, 17 W; includes replacement thermal material) 693358-601 System board equipped with an Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to...
  • Page 48 Spare part number Description 693362-161 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in Latin America (includes keyboard cable and pointing stick cable) 693362-171 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in Saudi Arabia (includes keyboard cable and pointing stick cable) 693362-201 Keyboard with pointing stick for use on computer models equipped with the Windows 7...
  • Page 49 Spare part number Description 693362-FL1 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable) 693362-FP1 Keyboard with pointing stick for use on computer models equipped with the Windows 7 operating system in Northwest Africa (includes keyboard cable and pointing stick cable) 693363-001 Keyboard with backlight and pointing stick for use on computer models equipped with the...
  • Page 50 Spare part number Description 693363-201 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 7 operating system in Brazil (includes keyboard cable, backlight cable, and pointing stick cable) 693363-211 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 7 operating system in Hungary (includes keyboard cable, backlight cable, and pointing stick cable) 693363-251...
  • Page 51 128-GB SATA III solid-state drive 693544-001 180-GB SATA III solid-state drive 693545-001 256-GB SATA III self-encrypting solid-state drive 693710-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693716-001 65-W HP travel AC adapter (non-PFC, 3-wire) 694507-001...
  • Page 52 Spare part number Description 705613-001 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in the United States (includes keyboard cable and pointing stick cable) 705613-031 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 705613-041...
  • Page 53 Spare part number Description 705613-291 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Japan (includes keyboard cable and pointing stick cable) 705613-A41 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Belgium (includes keyboard cable and pointing stick cable) 705613-AB1 Keyboard with pointing stick for use on computer models equipped with the Windows 8 Standard...
  • Page 54 Spare part number Description 705614-061 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Italy (includes keyboard cable, backlight cable, and pointing stick cable) 705614-071 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Spain (includes keyboard cable, backlight cable, and pointing stick cable) 705614-081...
  • Page 55 Keyboard with backlight and pointing stick for use on computer models equipped with the Windows 8 Standard or Professional operating system in Northwest Africa (includes keyboard cable, backlight cable, and pointing stick cable) 710789-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710790-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module Sequential part number listing...
  • Page 56 Spare part number Description 713763-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector adapter, or screws) NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 693350-001. 714519-001 System board equipped with an Intel Dual Core i5-3437U 1.90-GHz (SC turbo up to 2.90-GHz) processor and the Windows 7 operating system for use in all countries and regions (1600-MHz...

  • Page 57: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 58: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 60: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 61 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 62: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 63: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are four rectangular rubber feet that attach to the base enclosure in the locations illustrated below.

  • Page 64: Battery

    Battery Description Spare part number 6-cell, 48-Wh, 2.2-Ah 685988-001 4-cell, 30-Wh, 2.0-Ah 671604-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Turn off the computer.

  • Page 66: Service Cover

    Service cover Description Spare part number Includes label indicating “Made in China” 693315-001 Includes label indicating country of origin 704017-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 641672-001 Hard Drive Hardware Kit (includes the hard drive bracket, hard drive connector adapter, and 693350-001...
  • Page 68 Use the hard drive tab (2) to disconnect the hard drive from the system board and remove the hard drive from the computer. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector adapter (1) from the hard drive.

  • Page 69: Fingerprint Reader Board

    Reverse this procedure to reassemble and install the hard drive. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 693349-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Wlan Module

    Lift the rear edge of the fingerprint reader board bracket (3), and then remove the bracket. Remove the fingerprint reader board and cable (4). Reverse this procedure to install the fingerprint reader board. WLAN module Description Spare part number Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter 676786-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001...
  • Page 71 Remove the battery (see Battery on page 56). Remove the service cover (see Service cover on page 58). Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

  • Page 72: Wwan Module

    Reverse this procedure to install the WLAN module. WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001...
  • Page 73 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 74: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 75 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 76: Fan

    Description Spare part number Fan (includes cable) 693308-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 77: Keyboard

    Keyboard For use in country/region Spare part For use in country/region Spare part number number Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable): For use only on computer models equipped with the Windows For use in the Netherlands 705614-B31 8 Standard and Professional operating system:...
  • Page 78 For use in country/region Spare part For use in country/region Spare part number number For use in Greece 693363-151 For use in Spain 693363-071 For use in Hungary 693363-211 For use in Sweden and Finland 693363-B71 For use in Iceland 693363-DD1 For use in Switzerland 693363-BG1...
  • Page 79 For use in country/region Spare part For use in country/region Spare part number number For use in Bulgaria 693362-261 For use in Portugal 693362-131 For use in Canada 693362-DB1 For use in Romania 693362-271 For use in the Czech Republic 693362-FL1 For use in Russia 693362-251...
  • Page 80 Remove the keyboard: Loosen the four Phillips captive screws that secure the keyboard to the computer. Rest and secure the computer on its left side. Partially open the computer. Chapter 4 Removal and replacement procedures...
  • Page 81 Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Open the computer.
  • Page 82 Swing the top edge of the keyboard up and forward (3) until it rests upside down on the palm rest. NOTE: The keyboard backlight cable is present on select models only. Release the ZIF connector (1) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable (2) from the system board.
  • Page 83 Release the ZIF connector (5) to which the pointing stick cable is attached, and then disconnect the pointing stick cable (6) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 84: Base Enclosure

    Base enclosure Description Spare part number Base enclosure (includes battery release latch assembly, rubber feet, and service cover release 693301-001 latch assembly) Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Disconnect the following cables from the system board: (1) Display panel cable (2) Power switch board cable (3) Speaker cable (4) Audio board cable Release the display panel cable and wireless antenna cables (1) from the clips (2) and routing channels built into the base enclosure.
  • Page 86 Remove the two rubber screw covers (1) and (2) in the rear corners of the base enclosure. The rubber screw covers are included in the Rubber Kit, spare part number 693355-001. NOTE: The rubber screw covers are different sizes. The longer rubber screw cover (2) should be installed in the rear/right corner.
  • Page 87 Disengage the base enclosure (1) from the top cover, making sure to guide the left-side wireless antenna cables (2) through the base enclosure left-side opening (3) and the right-side wireless antenna cables (4) through the base enclosure right-side opening (5). Remove the base enclosure Reverse this procedure to install the base enclosure.

  • Page 88: Audio Board

    Audio board NOTE: The audio board spare part kit does not include an audio board cable. The audio board cable is included in the Cable Kit, spare part number 693306-001. Description Spare part number Audio board 693351-001 Before removing the audio board, follow these steps: Turn off the computer.

  • Page 89: Speakers

    Remove the audio board (3) and cable. Reverse this procedure to install the audio board. Speakers Description Spare part number Speakers (include cables and 4 rubber isolators) 655792-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 90 Remove the speakers: Turn the base enclosure right side up, with the front toward you. Release the speaker cable (1) from the clips built into the base enclosure. Remove the four Phillips PM2.5×5.9 screws (2) that secure the speakers to the base enclosure. Remove the speakers (3).

  • Page 91: Power Switch Board

    Power switch board Description Spare part number Power switch board (includes cable) 693352-001 Before removing the power switch board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 92: Media Card Reader Assembly

    Remove the power switch board (2). Reverse this procedure to install the power switch board. Media Card reader assembly NOTE: The Media Card reader assembly spare part kit does not include a Media Card reader assembly cable. The Media Card reader assembly cable is included in the Cable Kit, spare part number 693306-001.
  • Page 93 Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page Remove the Media Card reader assembly: Release the ZIF connector to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable (1) from the Media Card reader assembly. Remove the two Phillips PM2.0×3.4 screws (1) that secure the Media Card reader assembly to the top cover.

  • Page 94: Rtc Battery

    Release the ZIF connector to which the Media Card reader assembly cable is attached, and then disconnect the Media Card reader assembly cable (3) from the Media Card reader assembly. Remove the Media Card reader assembly. Reverse this procedure to install the Media Card reader assembly. RTC battery Description Spare part number...
  • Page 95 Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page Remove the RTC battery: ▲ Use a thin, non-conductive tool (1) to remove the RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up.

  • Page 96: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use in all countries and regions except the People's Republic of China: Equipped with an Intel Quad Core i7-3687U 2.10-GHz processor (SC turbo up to 3.30-GHz, 714520-501 1600-MHz FSB, 4.0-MB L3 cache, 17 W) and the Windows 8 Standard operating system Equipped with an Intel Quad Core i7-3687U 2.10-GHz processor (SC turbo up to 3.30-GHz,...
  • Page 97 Description Spare part number For use only in the People's Republic of China: Equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz), 4.0-MB 694511-001 L3 cache, 17 W Equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz), 3.0-MB 694510-001 L3 cache, 17 W Equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-GHz), 3.0-MB...
  • Page 98 Lift the rear edge of the system board (2) and swing it up and forward until it rests upside down in front of the computer. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect the TouchPad cable (1) from the system board.

  • Page 99: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 693307-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 100 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 101: Smart Card Reader Assembly

    Smart Card reader assembly Description Spare part number Smart Card reader assembly (includes cable) 693312-001 Before removing the Smart Card reader assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 102: Top Cover

    Remove the Smart Card reader assembly (3). Reverse this procedure to install the Smart Card reader assembly. Top cover NOTE: The top cover spare part kit includes the TouchPad. The TouchPad cable is included in the Cable Kit, spare part number 693306-001. Description Spare part number For use on computer models equipped with a fingerprint reader...
  • Page 103 WWAN module (see WWAN module on page Fan (see Fan on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: ●...
  • Page 104 Disengage the top cover (1) from the display assembly, making sure to guide the left-side wireless antenna cables (2) through the top cover left-side opening (3) and the display panel cable (4) and the right-side wireless antenna cables through the top cover right-side opening (5). Reverse this procedure to install the top cover.

  • Page 105: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. To access the display assembly subcomponents, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 106 Remove the display clutch cover (3). The display clutch cover is available using spare part number 693311-001. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4).
  • Page 107 If it is necessary to replace the display hinges, display hinge covers, and/or display hinge caps: Remove the two Phillips PM2.0×4.2 screws (1) that secure the display hinge to the display enclosure. Remove the display hinge (2) from the display enclosure. Remove the display hinge cap (3) from the display hinge.
  • Page 108 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×4.2 screws (1) that secure the display panel to the display enclosure. Release the display panel cable (1) from the clips (2) and routing channel built into the bottom edge of the display enclosure.
  • Page 109 Disconnect the display panel cable (6) from the display panel. Remove the display panel. The display panel is available using spare part number 693361-001. If it is necessary to replace the display panel cable: Disconnect the display panel cable (1) from the webcam/microphone module. Remove the display panel cable (2).
  • Page 110 If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. The module has a thin profile and is susceptible to damage when not handled carefully. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) Detach the webcam/microphone module cable (2) from the display enclosure.
  • Page 111 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001. If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided tape.) Release the WWAN antenna cables from the clips (2) and routing channel built into the display enclosure.
  • Page 112 Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 113: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 114: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 115: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 117: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 118: Windows 7

    Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 119: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 120: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 121: Using Advanced System Diagnostics

    Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. Click your specific product from the models listed. Click the appropriate operating system.

  • Page 122: Suse Linux (Sled)

    SuSE Linux (SLED) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 123: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 124: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 125: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 126: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.20 cm 11.50 in Depth 19.20 cm 7.56 in Height 2.65 cm 1.04 in Weight (equipped with 4-cell battery, hard drive, 1 1.33 kg 2.93 lbs memory module, and WLAN module) Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W 18.5 V dc @ 3.5 A - 65 W, Slim Adapter...

  • Page 127: 11.6-Inch Sga Display Specifications

    11.6-inch SGA display specifications Metric U.S. Dimensions Height 14.70 cm 5.79 in Width 25.90 cm 10.20 in Diagonal 29.50 cm 11.61 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 128: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...

  • Page 129: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 130: Performing A System Recovery

    Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 131: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE:...

  • Page 132: Using Windows 8 Operating System Media (Purchased Separately)

    Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 133: Remove Everything And Reinstall Windows

    To start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

  • Page 134: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 135: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 136: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 137: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 138: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 139: Suse Linux (Sled)

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 140: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.

  • Page 141: Usb Recovery Option (Select Models Only)

    The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.

  • Page 142: Remove Everything And Reinstall Sled

    Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the key to select Yes.

  • Page 143: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 144: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 145: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 146: Index

    Index display clutch cover AC adapter, spare part numbers Cable Kit removal 98 35, 43 components 33 spare part number 32, 37, 98 AC adapter/battery light 14 spare part number 33, 37 display enclosure, spare part antenna cables, service considerations 49 number 32, 37 locations 9 caps lock light 12...
  • Page 147 memory module jacks product description 2 removal 68 audio-in 15 removal 66 spare part number 29, 37, 68 audio-out 15 spare part numbers 36, 37, feet headphone 15 location 55 microphone 15 microphone spare part number 55 network 17 location 9 fingerprint reader 10 RJ-45 17 product description 2...
  • Page 148 power switch board service considerations removal 83 cables 49 USB 3.0 charging port 17 spare part number 29, 38, 83 connectors 49 USB port 15 processor bracket, spare part plastic parts 49 number 43 service cover vents 15, 18 processor, product description 1 location 18 video, product description 2 product description...

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