HP Pavilion dm1 Maintenance And Service Manual
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HP Pavilion dm1 Maintenance And Service Manual

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  • Page 1 HP Pavilion dm1 Notebook PC Maintenance and Service Guide...
  • Page 2 AMD Turion and ATI Mobile Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
  • Page 3 Safety Warning Notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety Warning Notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 5 Top components ........................... 5 TouchPad ..........................5 Lights ........................... 6 Buttons ..........................7 Keys ............................. 8 Front components ..........................9 Right-side components ........................10 Left-side components ......................... 11 Display components ...........................
  • Page 6 Packaging and transporting guidelines ..........32 Workstation guidelines ..............32 Equipment guidelines ............... 33 Component replacement procedures ....................34 Service tag ......................... 34 Computer feet ........................35 Battery ..........................36 SIM ............................ 37 WLAN module ........................38 WWAN module ........................40 RTC battery ........................
  • Page 7 6 Specifications ..............................77 Computer specifications ........................77 29.5-cm (11.6-in) (1366 x 768) HD BrightView LED display specifications ........78 Hard drive specifications ........................79 Solid-state drive specifications ......................80 7 Backup and recovery ............................ 81 Windows 7 backup and recovery ....................... 81 Backing up and recovering using Roxio BackOnTrack ............
  • Page 8 Display ..............................95 Index ................................. 101 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP Pavilion dm1 Processor AMD Turion™ II Neo K625 1.5-GHz, 2MB L2 cache, 800-MHz front-side bus (FSB), 3.2-GT/s, Dual Core 15W AMD Athlon™ II Neo K325 1.3-GHz, 2MB L2 cache, 800-MHz front-side bus (FSB), 2.0-GT/s, Dual Core 12W...
  • Page 10 Category Description Memory 1024-MB on-board memory and one customer-accessible/upgradable memory module slot Supports dual-channel memory Supports the following DDR3 configurations at 1333 MHz downgrade to DDR3-800MHz: NOTE: For the Microsoft® Windows® Starter operating system, do not install more than 2 GB of memory. ●...
  • Page 11 Category Description Audio 2 integrated HD stereo speakers Headphone jack Microphone jack Webcam Integrated standard VGA camera with fixed focus Ethernet Integrated Realtek10/100 network interface card (NIC) Ethernet cable not included Wireless Integrated wireless local-area network (WLAN) options via Mini PCI module: ●...
  • Page 12 Category Description Keyboard/pointing device TouchPad with TouchPad buttons Touch-sensitive controls Supports 2-way scroll with legend Taps enabled by default Power requirements 65-W AC adapter 6-cell, 2.55-Ah (55-Wh) Li-ion battery Security Security cable slot Operating system Preinstalled: ● Windows® 7 Professional, 64-bit ●...

  • Page 13: External Component Identification

    External component identification Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. Top components TouchPad Component Description TouchPad Moves the pointer and selects or activates items on the screen.

  • Page 14: Lights

    Lights Component Description Caps lock light On: Caps lock is on. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Wireless light ● On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth...

  • Page 15: Buttons

    Buttons Component Description ● Power button* When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 16: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key. Windows ® logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 17: Front Components

    Front components Component Description Speakers (2) Produce sound. ● Battery light On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

  • Page 18: Right-Side Components

    Right-side components Component Description Digital Media Slot Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MS/Pro) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture card Audio-out (headphone) jack/Audio-in (microphone) Produces sound when connected to optional powered jack stereo speakers, headphones, earbuds, a headset, or television audio.

  • Page 19: Left-Side Components

    Left-side components Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter.

  • Page 20: Display Components

    Display components Component Description Internal display switch Turns off the display if the display is closed while the power is on. Webcam light On: The webcam is in use. Webcam Captures still photographs and videos. NOTE: To capture videos, you must install additional webcam software.

  • Page 21: Bottom Components

    Bottom components Component Description Battery release latches (2) Release the battery from the battery bay. Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Wireless Antennas

    Wireless antennas Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas (2) (select models only)* Send and receive wireless signals to communicate with wireless wide-area networks (WWANs). *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 23: Additional Hardware Components

    Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. Battery* Powers the computer when the computer is not plugged into external power. AC adapter Converts AC power to DC power. *Batteries and power cords vary in appearance by country or region. Additional hardware components...

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag: Component Description Product name The product name affixed to the front of your computer. Serial number (s/n) An alphanumeric number that is unique to each product.

  • Page 25: Computer Major Components

    Computer major components Computer major components...
  • Page 27 Item Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0 600370-001 +HS ready) Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0 602992-001 +HS ready) Atheros AR9285 802.11b/g/n 1x1 WiFi Adapter ●...
  • Page 28 Item Description Spare part number ● With AMD Turion II Neo K625 1.5-GHz dual core processor, for use with WWAN SKUs 616524-001 only, 2-MB Level 2 cache, 800-MHz FSB, 1024-MB base memory, and replacement thermal material (11) Multi board (includes USB and RJ-45 ports, and cable) 611692-001 (12) Base enclosure...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Item Description Spare part number Display hinge covers (included in the display bezel spare part kit) Display bezel 587312–001 29.5-cm (11.6-in) (1366 × 768) HD BrightView LED display panel 608632-001 Webcam 608644-001 Display panel brackets (included in the display hinge brackets spare part kit) Display hinge brackets 580002-001 Display cable...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (includes hard drive bracket): ● 500-GB, 7200-rpm 609774-001 ● 500-GB, 7200-rpm (for use with WWAN models only) 616991-001 ● 320-GB, 7200-rpm 609773-001 ● 320-GB, 7200-rpm (for use with WWAN models only) 616990–001 ●...

  • Page 31: Miscellaneous Parts

    Miscellaneous parts Description Spare part number Digital media assembly (includes cable) 611693-001 Power button board (includes cable) 611690-001 Speakers (includes cables) 580064-001 65-W AC adapter 613149-001 Power cords, 3-pin, 1.83m ● For use in Argentina 490371-D01 ● For use in Australia 490371-011 ●...
  • Page 32 Description Spare part number Rubber Kit (includes computer feet — two front and two rear) 580062-001 Screw Kit 608637-001 Includes the following screws: ● PM2.0x9.0-I ● PM2x2-I ● PM2.0x3.0-I ● PM2.0x3.0 ● PM2.0x5.0 ● PM2.5x4.0 Chapter 3 Illustrated parts catalog...

  • Page 33: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord for use in the United States 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy 490371-081...
  • Page 34 580101-002 Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia,...
  • Page 35 608583-161 Keyboard for use in Latin America 608583-171 Keyboard for use in Saudi Arabia 608583-201 Keyboard for use in Brazil 608583-211 Keyboard for use in Hungary 608583-221 Keyboard for use in the Czech Republic 608583-251 Keyboard for use in Russia 608583-BB1 Keyboard for use in Israel 608583-BG1...
  • Page 36 611691-001 Wireless button board (includes cable) 611692-001 Multi board (includes USB and RJ-45 ports, and cable) 611693-001 Digital media assembly (includes cable) 616522-001 With onboard AMD Athlon II Neo K125 1.7-GHz single core processor, for use with WWAN SKUs only, 1-MB Level 2 cache, 800-MHz FSB, 1024-MB base memory, and replacement thermal material 616523-001 With AMD Athlon II Neo K325 1.3-GHz dual core processor, for use with WWAN SKUs only, 2-MB...

  • Page 37: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 screwdriver ● Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 56 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 43: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads that are attached to the base enclosure. Description Spare part number Rubber Kit (includes computer feet — two front and two rear) 580062-001 Component replacement procedures...

  • Page 44: Battery

    Battery Description Spare part number 6-cell, 2.55-Ah (55-Wh) Li-ion battery 586029-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 45: Sim

    NOTE: The SIM is provided by the end user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 46: Wlan Module

    WLAN module Description Spare part number WLAN module: Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter 593836-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS 600370-001 ready) Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 602992-001 Atheros AR9285 802.11b/g/n 1x1 WiFi Adapter: ●...
  • Page 47 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

  • Page 48: Wwan Module

    WWAN module Description Spare part number WWAN module 531993-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 49 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion of the WWAN module into the WWAN module slot. Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 50: Rtc Battery

    RTC battery Description Spare part number RTC battery 608635-001 Before removing the real-time clock (RTC) battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Memory Module

    Memory module Description Spare part number 1-GB memory module (1333-MHz, DDR3) 598859-001 2-GB memory module (1333-MHz, DDR3) 598856-001 4-GB memory module (1333-MHz, DDR3) 599092-001 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Drives

    Grasp the edge of the memory module (2), and then pull it out of the memory module slot. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Drives NOTE: The hard drive spare part kit and solid-state drive spare kit include a bracket.
  • Page 53 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 36). Remove the hard drive cover (see WLAN module on page 38).
  • Page 54 Lift the bracket (4) straight up to remove it from the hard drive or solid-state drive. Reverse this procedure to install a hard drive or solid-state drive. Chapter 4 Removal and replacement procedures...

  • Page 55: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number For use in Belgium 608583-A41 For use in Brazil 608583-201 For use in the Czech Republic 608583-221 For use in France 608583-051 For use in French Canada 608583-121 For use in Germany 608583-041...
  • Page 56 Remove the hard drive cover (see WLAN module on page 38). Remove the hard drive (see Drives on page 44). Remove the keyboard: Position the computer upside down on a flat surface, with the front toward you. Remove the 4 PM2.0×5.5 screws that secure the keyboard to the computer. Position the computer display-side up, with the front toward you.
  • Page 57 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 58: Top Cover

    Top cover Description Spare part number Top cover (includes TouchPad board and cable) 608643-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Release and disconnect the following low insertion force (LIF) connector cables from the system board: Power button board cable (1) TouchPad cable (2) TouchPad button board cable (3) Wireless button cable (4) Remove the 4 PM2.0×5.0 screws that secure the top cover to the base enclosure. Lift the rear edge (1) of the top cover until it detaches from the base enclosure.
  • Page 60 Remove the top cover (2) by lifting it straight up. Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 61: Wireless Button Board

    Wireless button board Description Spare part number Wireless button board (includes cable) 611691-001 Before removing the wireless button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 611690-001 Before removing the wireless button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Bluetooth Module

    Bluetooth module Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Speakers

    Speakers Description Spare part number Speakers (include cables) 580064-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Digital Media Assembly

    Digital media assembly Description Spare part number Digital media assembly (includes cable) 611693-001 Before removing the digital media assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Display Assembly

    Display assembly Description Spare part number 29.5-cm (11.6-in) (1366 × 768) HD BrightView LED display assembly (includes webcam, 608631-001 microphone, nameplate, and logo) Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Remove the wireless antenna cables from the clips (2) and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 68 Remove the display bezel (5). If it is necessary to replace the webcam module: Disconnect the display panel/webcam/microphone cable (1) from the webcam module. To remove the webcam module, lift up the bottom edge (2) and slide the webcam (3) out at a 45-degree angle.
  • Page 69 Remove the display hinge brackets (2). Remove the 3 PM2.0×2.5 screws (1) (two on the right side and one on the left top) that secure the display panel to the display enclosure. Remove the display panel (2). Remove the 4 PM 2.0x2.5 screws from the display panel brackets (1). Component replacement procedures...
  • Page 70 Remove the display panel brackets (2). If it is necessary to replace the display panel/webcam/microphone cable: Turn the display panel upside down, with the bottom edge toward you. Lift the adhesive support strip (1) that secures the display panel/webcam/microphone cable to the display panel.

  • Page 71: Multi Board

    Release the wireless antenna cables (2) from the clips and routing channels built into the left and right sides of the display enclosure, and remove the wireless antenna transceivers and cables. Reverse this procedure to reassemble and install the display assembly. Multi board Description Spare part number...

  • Page 72: Security Cable Bracket

    Remove the multi board: Disconnect the multi board cable (1) from the system board. Remove the 2 PM2.0×3.5 screws (2) that secure the multi board to the base enclosure. To remove the multi board and cable (3), lift up the inside edge and slide the multi board out at a 45-degree angle.
  • Page 73 Remove the security cable bracket: Position the base enclosure with the front toward you. Remove the PM2.0 x 5.0 screw (1) that secures the security cable bracket to the base enclosure. Lift the right edge (2) of the bracket and remove the bracket (3) at an angle. Reverse this procedure to install the security cable bracket.

  • Page 74: System Board

    System board Description Spare part number System board: ● With AMD Athlon II Neo K125 1.7-GHz single core processor, 1-MB Level 2 cache, 800-MHz 608640-001 FSB, 1024-MB base memory, and replacement thermal material ● With AMD Athlon II Neo K325 1.3-GHz dual core processor, 2-MB Level 2 cache, 800-MHz FSB, 608641-001 1024-MB base memory, and replacement thermal material ●...
  • Page 75 ● WWAN module (see WWAN module on page 40). ● Power connector (see Power connector on page 68). ● Fan (see Fan on page 71). ● Heat sink (see Heat sink assembly on page 69). Remove the system board: Remove the PM2.0×3.5 screw that secures the system board to the base enclosure. Lift the right side of the system board (1) until it rests at an angle.

  • Page 76: Power Connector

    Power connector Description Spare part number Power connector (includes power connector cable and security cable bracket) 591851-001 Before removing the power connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Heat Sink Assembly

    Heat sink assembly NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 78 Remove the heat sink assembly (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board each time the fan and heat sink are removed: Thermal paste is used on the Southbridge (2), and the heat sink section (1) that services it. Thermal pads are used on the graphics chip (4) and the heat sink section (3) that services it.

  • Page 79: Fan

    Description Spare part number Fan (includes cable) 611688-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 80 Remove the fan (3). Reverse this procedure to install the fan. Chapter 4 Removal and replacement procedures...

  • Page 81: Computer Setup

    Computer Setup Computer Setup in Windows 7 Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the device and provides settings for startup, security, and other preferences.

  • Page 82: Displaying System Information

    ● To select an item, press enter. ● To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while the Setup Utility is open, press Displaying system information The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1.

  • Page 83: Setup Utility Menus

    Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your device. Main menu Select To do this ●...

  • Page 84: Diagnostics Menu

    Diagnostics menu Select To do this Hard Disk Self Test (select models only) Run a comprehensive self-test on the hard drive. Memory Test Run a diagnostic test on the system memory. Chapter 5 Computer Setup...

  • Page 85: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 20.40 cm 8.03 in Width 28.90 cm 11.37 in Height 1.98 cm 0.78 in Weight Equipped with a hard drive 1470 g 3.24 lb Equipped with a solid-state drive 1449 g 3.19 lb Input power Operating voltage 19 V dc @ 1.58 A –...

  • Page 86: Cm (11.6-In) (1366 X 768) Hd Brightview Led Display Specifications

    29.5-cm (11.6-in) (1366 x 768) HD BrightView LED display specifications Dimensions Metric U.S. Height 12.53 cm 4.93 in Width 22.27 cm 8.77 in Diagonal 25.55 cm 10.06 in Number of colors 262,144 Contrast ratio 400:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.2175 ×...

  • Page 87: Hard Drive Specifications

    Hard drive specifications 160-GB* 250-GB* 320-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 63.5 mm 63.5 mm 63.5 mm 63.5 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...

  • Page 88: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB solid-state drive Dimensions Height 9.5 mm Width 63.5 mm Weight 70 g Interface type SATA Transfer rate 220 MB/sec Security ATA security Logical blocks 250,069,680 Operating temperature 0°C to 70°C (32°F to 158°F) * 1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 89: Backup And Recovery

    Backup and recovery Windows 7 backup and recovery To protect your information, back up your files and folders. In case of system failure, you can use the backup files to restore your computer. CAUTION: In the event of a hard drive failure, you cannot use your computer to access the Disaster Recovery utility.

  • Page 90: Creating A Copy Of The Hard Drive

    Open a word-processing document, select Edit>Paste. Save the document. Creating a copy of the hard drive The back up drive function of BackOnTrack creates a Disaster Recovery Set that is an exact image of your hard drive data. You can back up the image to an external hard drive (purchased separately). To create a Disaster Recovery Set using BackOnTrack, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 91: Downloading And Extracting The Disaster Recovery Utility

    CAUTION: Before performing a disaster recovery, you must download the Disaster Recovery utility and extract it to a USB flash drive. Downloading and extracting the Disaster Recovery utility To download and extract Disaster Recovery, follow these steps: Connect a bootable USB flash drive or external drive to a USB port on your computer. Open your Web browser, go to http://www.hp.com/support, and select your country or region.

  • Page 92: Using The Instant Restore Utility When The Operating System Is Not Functioning

    Select BackOnTrack>BackOnTrack Home>Instant Restore. Select Restore State, and then select a restore state. Select the action button in the bottom-right corner of the computer screen. Select Yes to confirm your selected restore state. When the restore process is complete, the computer restarts and a notification message is displayed. Using the Instant Restore utility when the operating system is not functioning To recover information when the operating system is not functioning, follow these steps: Restart the computer.

  • Page 93: Creating A System Restore Point

    NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration. Creating a system restore point Select Start>Control Panel>System and Security>System. In the left pane, select System protection. Select the System Protection tab. Under Protection Settings, select the disk for which you want to create a restore point.

  • Page 94: Creating A Set Of Recovery Discs

    Note the following when backing up: ● Create system restore points using the Windows System Restore feature, and periodically copy them to a disc. ● Store personal files in the Documents library, and periodically back up this folder. ● Back up templates stored in their associated programs. ●...

  • Page 95: Performing A Recovery

    ● Number each disc before inserting it into an optical drive. ● If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. To create a set of recovery discs: Select Start>All Programs>Recovery Manager>Recovery Disc Creation.
  • Page 96 – or – Turn on or restart the computer. Press while the “Press f11 for recovery message is displayed on the screen. NOTE: It may take several minutes for Recovery Manager to load. In the Recovery Manager window, select System Recovery. Follow the on-screen instructions.

  • Page 97: Connector Pin Assignments

    Connector pin assignments Audio-out (headphone)/Audio-in (microphone) jack Signal Left audio signal in Right audio signal in Ground Microphone Audio-out (headphone)/Audio-in (microphone) jack...

  • Page 98: External Monitor

    External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Chapter 8 Connector pin assignments...

  • Page 99: Network)

    RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused RJ-45 (network)

  • Page 100: Universal Serial Bus

    Universal Serial Bus Signal +5 VDC Data - Data + Ground Chapter 8 Connector pin assignments...

  • Page 101: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 102: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 103: 10 Recycling

    10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 104 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 105 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 106 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 107 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 108 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 109 Index chipset, product description 1 esc key 8 AC adapter components Ethernet, product description 3 identifying 15 additional hardware 15 exiting the Setup Utility 74 administrator password 75 bottom 13 external media cards, product antennas 14 display 12 description 3 applications key, Windows 8 front 9 external monitor port...
  • Page 110 heat sink assembly microphone jack power requirements, product removal 69 pin assignments 89 description 4 spare part number 69 microphone, product power-on password 75 description 2 Processor C4 State 75 model name 1 processor, product description 1 internal display switch, monitor port product description identifying 12...
  • Page 111 screw count 34 vents, identifying 11, 13 screw kit spare part number 24 webcam light, identifying 12 screws webcam, identifying 12 PM3.0×3.0 25 webcam, product description 3 security cable slot, identifying 11 Windows applications key, Security menu 75 identifying 8 security, product description 4 Windows logo key, identifying 8 selecting in the Setup Utility 73...

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