Patents; Accu-Chek Customer Care Line; Advice And Troubleshooting - Accu-Chek Accu-Chel User Manual

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Patents

Accu-Chek Compact Plus Meter
EP 732 590; EP 738 666; EP 742 436; EP 1 189 064; US 5,463,467;
US 5,720,924; US 5,863,800; US 6,707,554; US 6,475,436;
WO 2004/003549
Accu-Chek Softclix Plus Lancing Device
US 4,924,879; US-2004-0092996; US 2005-00908580; US Re. 35,803
Patent information
Roche has been granted patent protection in the USA for the Accu-Chek
Softclix Plus lancing device and its use in combination with Accu-Chek
Softclix and Accu-Chek Softclix XL lancets (US Patents 4,924,879 and
Re. 35,803). Similar patent protection also exists in other countries,
especially through European Patents 0565970, 0782838 and Japanese
Patent 2702374. Your purchase entitles you to use your Accu-Chek Soft-
clix Plus lancing device in combination with Accu-Chek Softclix and
Accu-Chek Softclix XL lancets. As required by statute, Roche will refrain
from pursuing its patent rights against private persons using the
Accu-Chek Softclix Plus lancing device in combination with lancets from
other manufacturers for non-commercial purposes. Acquisition of the
Accu-Chek Softclix Plus lancing device is not associated, other than
through the aforementioned statutory limitation on the effect of the pat-
ent, with any entitlement and in particular with any tacit permission for
the acquirer to use third-party lancets. Roche reserves the right to
assert its patent rights against any manufacturer offering lancets for the
Accu-Chek Softclix Plus lancing device.
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Accu-Chek Softclix Plus AST Accessory
US 5,951,493; US 6,071,250; US 6,464,649
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18 Accu-Chek Customer Care

18.1 Advice and troubleshooting

Information service
If you have any questions on how to use your Accu-Chek Compact Plus
meter or Accu-Chek Softclix Plus lancing device, if any of the results you
obtain seem implausible, or if you suspect that the meter or lancing
device may have a fault, please contact the Accu-Chek Customer Care.
Refer to Chapter 18.2 "Adresses" for details.
Repair service
Please note that any repair, adjustment or other change to the meter or
lancing device must only be performed by qualified persons who have
been authorized by Roche Diagnostics. If you suspect that the meter or
lancing device may have a fault, please start by contacting the
Accu-Chek Customer Care. Our staff will attempt to identify and solve
the problem with you over the phone.
Patents Accu-Chek Customer Care
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