Flow Chart 9: Blue Screens - HP HDD Troubleshooting Manual

3.9

FLOW CHART 9: Blue screens

Run Long Drive Self test
· from BIOS or
· from HP Insight Off-line Diagnostics CDROM or
· from HP Instant Support
Cannot move to
another system
Do Windows XP
System Restore
(Windows XP Only)
Resolved?
NO
Do Repair Install OS
(Windows XP Only)
Resolved?
NO
Re-install OS using HP
Restore/Restore Plus/
OS CD or OEM media
Resolved?
NO
Proceed with normal hardware troubleshooting for failures in other hardware.
Ideas:
· Run HP Insight Diagnostics to identify other failed components.
· As a last resort, replace motherboard.
HDD Troubleshooting Guide
System blue screens and HDD is
suspected to be the cause of the
failure
YES
Failed?
code; replace HDD
NO
Move HDD to
another system
YES NO
Does failure
troubleshooting for
follow HDD?
YES
Do not replace
HDD.
YES
Do not replace
HDD.
YES
Do not replace
HDD.
This flow chart is used when
HDD passes the short drive
self test and the computer
shows blue screens.
Record failure
Proceed with
normal hardware
failures in other
hardware
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