Problem Checklist - Accu-Chek Compact User Manual

014103 AC_Compact_ImP_CAN 12.08.2003
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Problem checklist

If your monitor repeatedly displays error messages, if you have
reason to doubt the validity of a test result, or if a quality con-
trol check returns a result that is outside the expected range
(see Chapter 7.1), please check the following points.
Did you perform the test as directed (see Chapter 5)?
Is the optical system dirty (see Chapter 7.2)?
Do the batteries still have enough power? Are they properly
inserted (see Chapter 2)?
Did you perform the test within the correct temperature
range (plus 10°C to plus 40°C)?
Are the test strips beyond their expiry date
(see peel-off label on test strip drum container)?
Has the 3-month "use-by" period for the drum been
exceeded (see pack insert)?
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Have the proper storage conditions for the monitor and test
strip drum been observed (see Chapter 7.3 and the package
insert that came with the test strip drum)?
For quality control checks: Is the control solution beyond its
expiry date (see label on bottle)? Or has the control solution
been opened for more than 3 months?
For quality control checks: Did you use the correct quality
control solution (Accu-Chek Compact Control)?
If you have checked these points and still receive error
messages or doubt the validity of results, please contact
your dealer or support/service representative. Please see
Chapter 12 for details of customer support and service centres.
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