HP Pavilion zt1000 Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Pavilion zt1000 - Notebook PC
  6. Service manual
HP Pavilion zt1000 Service Manual

HP Pavilion zt1000 Service Manual

Hp computers
Hide thumbs Also See for Pavilion zt1000:
Table of Contents

Advertisement

Quick Links

See also: Reference Manual

HP Pavilion zt1000/xz300
Omnibook xt1500
(For use with
Technology Code ID)
Service Manual

Advertisement

Table of Contents
loading

Related Manuals for HP Pavilion zt1000

Summary of Contents for HP Pavilion zt1000

  • Page 1 HP Pavilion zt1000/xz300 Omnibook xt1500 (For use with Technology Code ID) Service Manual...
  • Page 2 U.S. trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

  • Page 3: Table Of Contents

    Removing the Top Case (HP Authorized Service Providers Only) ..........2-27 Removing the Hinge Saddles (HP Authorized Service Providers Only) ........2-30 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only).....2-32 Reinstalling the Motherboard ....................2-34 Replacing the Bottom Case ....................2-35 Removing Notebook Components (HP Authorized Service Providers Only) ......2-37...
  • Page 4 Replaceable Parts ......................4-1 Reference Information ....................5-1 Password Removal Policy......................5-1 Hewlett-Packard Display Quality Statement................. 5-2 Figures Figure 1-1. Front View......................... 1-3 Figure 1-2. Back View ......................... 1-4 Figure 1-3. Bottom View ........................1-5 Figure 1-4. Main Status Lights......................1-7 Figure 1-5. Keyboard Status Lights ..................... 1-8 Figure 1-6.
  • Page 5 Table 1-1. Pavilion zt1000/xz300 and Omnibook xt1500 Series Models..........1-1 Table 1-2. Activating Power Modes ....................1-6 Table 1-3. Fn Hot Keys ........................1-8 Table 1-4. Pavilion zt1000/xz300 and Omnibook xt1500 Series Hardware Specifications ....1-11 Table 1-5. Pavilion zt1000/xz300 and Omnibook xt1500 Series Accessories........1-13 Table 1-6. Functional Structure......................1-15 Table 2-1.
  • Page 6 Introduction This manual provides reference information for servicing HP Pavilion zt1000/xz300 and Omnibook xt1500 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks.

  • Page 7: Product Information

    Product Information The HP Pavilion zt1000/xz300 and Omnibook xt1500 series are reliable notebook computers for the budget-minded user—whether at school, at home, or as part of a growing business—who wants a thin, light notebook that will meet basic mobile computing needs.

  • Page 8: Technology Codes

    To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware.

  • Page 9: Features

    Features The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View 1. One-Touch buttons (programmable). 8. Volume controls (selected models). 2. Power button. 9. Mute button and indicator light (selected models). 3.

  • Page 10: Figure 1-2. Back View

    Figure 1-2. Back View 15. AC adapter jack. 24. IEEE 1394 connector 16. Parallel port (LPT1) (colored burgundy). 25. SD-MMC Card slot. 17. External monitor (VGA) port (colored blue). 26. PC Card slot (Type II). 18. Universal serial bus (USB) ports (2). 27.

  • Page 11: Figure 1-3. Bottom View

    Figure 1-3. Bottom View 32. Infrared port (selected models). 36. Battery latch. 33. Battery. 37. Docking port. 34. CD/DVD drive latch. 38. Mini-PCI cover. 35. RAM cover. 39. Hard disk drive retaining screws. Technology Code ID) Product Information...

  • Page 12: Operation

    Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop the notebook using its power button. However, at times you may want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time.

  • Page 13: Checking The Notebook's Status

    Checking the Notebook’s Status The notebook’s status lights report power and battery status, keyboard status, and drive activity. Figure 1-4. Main Status Lights 1. Hard disk drive activity. • On: the notebook is accessing the hard disk drive. 2. Power mode. •...

  • Page 14: Using Fn Hot Keys

    Figure 1-5. Keyboard Status Lights 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. CD/DVD drive activity. The CD/DVD drive is active. Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls.

  • Page 15: Resetting The Notebook

    Note To boot from a CD or DVD, insert a bootable CD (such as the Recovery CDs) into the drive, then restart. Press Esc when the HP logo appears, then select the CD-ROM/DVD drive as the temporary boot device. Technology Code ID)

  • Page 16: Using The Cd Or Dvd Player (Selected Models)

    Using the CD or DVD Player (selected models) The multimedia buttons on the front of the notebook control the CD/DVD player, and work in much the same way as do the controls of a standalone CD or DVD player. The player operates whether the notebook is on, off, on standby, or in hibernation.

  • Page 17: Specifications

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardware Specifications Table 1-4. Pavilion zt10100/xz300 and Omnibook xt1500 Series Hardware Specifications...
  • Page 18 Keyboard and 87/88/91-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. Pointing Devices 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with lock button and on-off indicator. Left and right click buttons, vertical scroll pad. Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct-sequence spread-spectrum. Wireless LAN Operating frequency: 2.5-GHz ISM band, exact frequencies and channels depend (selected models)

  • Page 19: Table 1-5. Pavilion Zt1000/Xz300 And Omnibook Xt1500 Series Accessories

    Table 1-5. Pavilion zt1000/xz300 and Omnibook xt1500 Series Accessories Accessory Description Specific Accessories Simple port replicator for PL-KV only (This SPR is compatible with 4.0 and F3494B backwards-compatile with Z3x) F5102A SPR for PL-AN only F3172A 8-cell Li-lon battery F3172B...

  • Page 20: Internal Design

    Internal Design The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the electrical connections among the notebook’s replaceable electronic modules.

  • Page 21: Table 1-6. Functional Structure

    Table 1-6. Functional Structure Function Components Used Component Roles CPU module Main processor. Bootup Motherboard Primary system circuitry. Hard disk drive First source of disk-based startup code. CD/DVD drive module Second source of disk-based startup code. CPU module Main processor, numeric data processor, L1 and L2 cache. Processor Motherboard Primary system circuitry.

  • Page 23: Removal And Replacement

    Removal and Replacement This chapter shows how to remove and replace the notebook’s components, listed in the following • table. The items marked by are user-replaceable. Table 2-1. Removal Cross-Reference Antenna, Bluetooth (page 2-20). Guide, hard disk drive (page 2-38). Antenna, wireless (page 2-20).

  • Page 24: Disassembly Flowchart

    Disassembly Flowchart The following diagram shows the general “paths” you will use in disassembling the notebook to access any particular component. Start Battery, AC adapter, secondary SDRAM module, mini-PCI card, hard disk drive, DVD/CD-RW drive Keyboard cover Keyboard Left speaker Primary SDRAM Display assy Right speaker...

  • Page 25: Table 2-2. Required Equipment

    Table 2-2. Required Equipment • #0 Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • .5 mm hex driver. Table 2-3. Recommended Screw Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0 3.0 –...

  • Page 26: Removing The Battery (User-Replaceable)

    Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch in the direction of the arrow on the latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes •...

  • Page 27: Removing A Plug-In Module (User-Replaceable)

    Removing a Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the module release latch in the direction shown by the arrow on the latch, and remove the module. Figure 2-3. Releasing the Plug-in Module Technology Code ID) Removal and Replacement...

  • Page 28: Removing The Hard Disk Drive (User-Replaceable)

    Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. On the bottom of the unit, remove both hard drive retaining screws. Screws, M2.5×4mm Figure 2-4.

  • Page 29: Figure 2-5. Removing The Hard Disk Tray

    Screws, M2.5x4mm (2) Screws, M2.5x4mm (2) Figure 2-5. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the tray, then lower the drive into place. • Carefully slide the hard drive assembly into its compartment. Press firmly to make sure the connector seats properly.

  • Page 30: Recovering And Reinstalling Software

    Recovering and Reinstalling Software Use the Recovery CDs to reinstall the original factory software and operating system. The Recovery CDs also provide all HP notebook–specific Windows drivers, which are available in the following locations: • On the hard drive, under c:\hp\drivers.

  • Page 31: Removing The Keyboard Cover (User-Replaceable)

    Removing the Keyboard Cover (User-Replaceable) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the notebook’s display, and remove both screws from the backs of the hinge covers. Figure 2-6.

  • Page 32: Figure 2-7. Removing The Keyboard Cover

    6. Disconnect the keyboard cover switch cable from the motherboard, and remove the cover from the notebook. Figure 2-7. Removing the Keyboard Cover Reassembly Notes • Make sure the keyboard cover switch cable is securely connected to the motherboard. • Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook’s case.

  • Page 33: Removing The Keyboard (User-Replaceable)

    Removing the Keyboard (User-Replaceable) Required Equipment • #0 Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-9). 3. Loosen the three retaining screws along the top of the keyboard (the keyboard may retain the screws).

  • Page 34: Figure 2-9. Disconnecting The Keyboard

    Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. Figure 2-9. Disconnecting the Keyboard Reassembly Notes • Lay the keyboard face down on the top case, forward of its normal position, and reconnect the ribbon cable.

  • Page 35: Removing An Sdram Module (User-Replaceable)

    Removing an SDRAM Module (User-Replaceable) The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the factory), and an expansion slot on the bottom of the unit. Caution Provide proper grounding and handle the SDRAM module only by its edges, or you could damage the module through electrostatic discharge.

  • Page 36: Removing The System Sdram Module

    Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 2-11. Installing an Expansion SDRAM Module Removing the System SDRAM Module Removal Procedure 1.

  • Page 37: Replacing Small Parts (User-Replaceable)

    Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Part Numbers Replacement Procedure Included in door kit On the bottom of the notebook, loosen the screw in the mini-PCI Cover, mini-PCI F3377-60933 cover (the cover retains the screw) and remove the cover.

  • Page 38: Removing The Mini-Pci Card (Hp Authorized Service Providers Only)

    Removing the Mini-PCI Card (HP Authorized Service Providers Only) Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless. Caution Provide proper grounding and handle the card only by its edges, or you could damage it through electrostatic discharge.

  • Page 39: Figure 2-13. Removing The Mini-Pci Card

    Figure 2-13. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the compartment. • Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed.

  • Page 40: Removing The Display Assembly (Hp Authorized Service Providers Only)

    Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-9). 3. Remove both retaining screws from the bottom of the notebook.

  • Page 41: Figure 2-15. Removing The Display (2)

    Screws, M2×4mm (3) Screw, M2×4mm Figure 2-15. Removing the Display (2) Reassembly Notes • While installing the hinge screws, support the display so that it remains approximately flat. • Make sure the cable fits into its slot in the bottom case, and reinsert the cable into the retaining clip near the left display hinge.

  • Page 42: Removing Display Assembly Components (Hp Authorized Service Providers Only)

    Removing Display Assembly Components (HP Authorized Service Providers Only) Note This procedure describes how to remove the display bezel, the inverter PCA, and (if present) the wireless antenna. Although these components can be replaced individually, in many cases it is preferable to replace the display assembly as a unit.

  • Page 43: Figure 2-16. Removing Display Assembly Components

    Screws, M2.5x6mm (4) Screw, M2×4mm Screws, M2×4mm (2) Inverter PCA 802.11b antenna Screws, M2×4mm (2) Bluetooth antenna Figure 2-16. Removing Display Assembly Components Reassembly Notes • Make sure the alignment hole in the inverter PCA fits over the corresponding post in the display case.

  • Page 44: Removing The Fan And Heatsink (Hp Authorized Service Providers Only)

    Removing the Fan and Heatsink (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). •...

  • Page 45: Figure 2-17. Removing The Fan And Heatsink

    Screws, M2×4mm (2) Screws, heatsink (with springs) (4) Screw, M2.5x8mm Screw, M2.5x6mm Figure 2-17. Removing the Fan and Heatsink Caution Be careful not to touch the upper surface of the CPU module, or you could damage it. Technology Code ID) Removal and Replacement 2-23...

  • Page 46: Figure 2-18. Installing A New Thermal Pad

    Reassembly Notes • Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket. • If present, make sure the wireless cables are not trapped under or behind the fan, or beneath the cooling fins.

  • Page 47: Removing The Cpu Module (Hp Authorized Service Providers Only)

    Removing the CPU Module (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Caution Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you could damage it.

  • Page 48: Figure 2-19. Removing The Cpu Module

    Figure 2-19. Removing the CPU Module Reassembly Notes • Carefully reinsert the module into its socket. Make sure the module is fully seated, and that none of its pins are bent or otherwise damaged. • Carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position.

  • Page 49: Removing The Top Case (Hp Authorized Service Providers Only)

    Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Plug-in module (page 2-5). • Hard disk drive (page 2-6).
  • Page 50 5. Disconnect the touch pad cable and the CD player PCA cable from the motherboard. 6. If present, remove the wireless cables from their slot in the top case. 7. Remove the retaining screws from the top case. 8. Remove the retaining screw from the right speaker, disconnect its wires from the motherboard, and lift the speaker out of the notebook.

  • Page 51: Figure 2-21. Removing The Top Case

    Screws, M2×4mm (3) Screws, Screws, M2×4mm (5) M2×4mm (2) Screws, Screws, M2.5x6mm (2) M2×4mm (3) Figure 2-21. Removing the Top Case Reassembly Notes • Make sure the touch pad cable, and CD/DVD player PCA cable, and volume PCA cable (if present) are securely connected.

  • Page 52: Removing The Hinge Saddles (Hp Authorized Service Providers Only)

    Removing the Hinge Saddles (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11).

  • Page 53: Figure 2-22. Removing The Hinge Saddles

    Screw, M2.5x8mm Screws, Screw, M2.5x6mm (3) M2.5x6mm Screw, M2×4mm Figure 2-22. Removing the Hinge Saddles Reassembly Notes • Make sure the posts on the underside of the hinge saddles line up with the openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case.

  • Page 54: Removing The Motherboard Or Bottom Case (Hp Authorized Service Providers Only)

    1. Exit Windows and boot to a DOS prompt. 2. Run ESN.EXE from one of these sources: • On a factory software installation, change to the \hp\drivers\hputils directory and type the prompt. • Otherwise, copy \hp\drivers\hputils\ESN.EXE from the Recovery CD, then run it on the notebook.

  • Page 55: Figure 2-23. Removing The Motherboard

    5. Remove both retaining screws from the motherboard. 6. Remove the four standoffs located near the CPU module. 7. Disconnect the audio PCA and remove it from the motherboard. 8. Lift the front edge of the motherboard slightly, then carefully lift the motherboard forward and out of the bottom case.

  • Page 56: Reinstalling The Motherboard

    If you are prompted for the serial number, type the serial number shown on the bottom of the case. • If a serial number has already been stored, you must call an HP support center to change it (see page vi). 2-34...

  • Page 57: Replacing The Bottom Case

    Replacing the Bottom Case Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps on the following page. 3.

  • Page 58: Figure 2-26. Example Of Serial Number Label

    Partnership Web site (see page vi) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location.

  • Page 59: Removing Notebook Components (Hp Authorized Service Providers Only)

    Removing Notebook Components (HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the table below.
  • Page 60 Component Removal Procedure Additional Steps Doors, PCMCIA Plug-in module (page 2-5). See Figure 2-25 on page 2-35. Hard disk drive (page 2-6). Keyboard cover (page 2-9). Keyboard (page 2-11). SDRAM modules (page 2-13). Mini-PCI card (page 2-16). Display assembly (page 2-18). Fan and heatsink (page 2-22).
  • Page 61 Component Removal Procedure Additional Steps PCA, volume control Keyboard cover Carefully lift the PCA off of its connector and out of the (page 2-9). notebook. Keyboard (page 2-11). Display assembly (page 2-18). Top case (page 2-27). Hinge saddle, right (page 2-30). Saddles, hinge See page 2-30.

  • Page 63: Troubleshooting And Diagnostics

    Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • Troubleshooting information …Ã Checking for customer abuse (page 3-3). …Ã Troubleshooting the problem (page 3-4). …Ã Verifying the repair (page 3-4). …Ã...

  • Page 64: Troubleshooting

    Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repairs, follow the basic troubleshooting steps shown below. Check the customer’s description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer’s problem.

  • Page 65: Checking For Customer Abuse

    Checking for Customer Abuse Some units may appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

  • Page 66: Troubleshooting The Problem

    Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number. • Operating system and version. • Software version (hidden file c:\version.inf). • BIOS version. • Accessories and peripherals used. Analyze the problem: • Using the customer’s information, try to duplicate the problem. Determine Observe Symptoms.

  • Page 67: Suggestions For Troubleshooting

    Suggestions for Troubleshooting Table 3-1. Scope of Diagnostic Tools Function e-DiagTools Power-on self-test Sycard PCCtest 450 BIOS Bootup Tests Configures Tests Tests Processor Tests Tests Memory Tests Tests (CMOS battery <F6> at boot to calibrate Batteries only) Display Tests Tests Tests Hard disk Tests...
  • Page 68 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Does not boot on Check power source. AC adapter. Check AC adapter. Remove AC or battery. any SDRAM modules and try Press reset switch to reset SDRAM module. again. notebook, then press power CPU module.
  • Page 69 Battery gauge may need notebook model. calibration. Restart notebook, Approximate battery life by press F6 when HP logo type (depending on usage appears, and follow onscreen and battery calibration): instructions. This calibrates the battery, and requires four •...
  • Page 70 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Battery indicator is Time Remaining is an inaccurate. estimate based on how much power the notebook is using at that moment. It therefore depends on the current task, and assumes power will be used at the same rate until the battery runs out.
  • Page 71 Display difficult to Check display resolution read or part of (default is 1024 × 768). desktop not visible. Use HP Desktop Zoom to adjust size of desktop icons and labels. Cannot switch to TV Fn+F5 switches only display by pressing...
  • Page 72 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments If you cannot Set display resolution and change the display color depth before starting resolution or color DVD or video file player. You depth while playing cannot change these settings a DVD or a video once player is started.
  • Page 73 Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality may vary for other media. Cannot read any Restart the notebook.
  • Page 74 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments “System Error: Make sure disk is clean, CD/DVD drive. Unable to read undamaged, and inserted Motherboard. drive” message. correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play.
  • Page 75 Use memory troubleshooter in Windows Help. Not all third-party memory cards have been tested for use with notebook. Check HP Notebook Web site for list of approved memory cards. Memory doesn’t Use only PC133 or higher SDRAM module.
  • Page 76 Check settings in Control Panel. Use troubleshooters in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port.
  • Page 77 PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Download latest modem driver from technical support area of HP notebook Web site (see page vi). Modem dials Check number you entered, incorrectly. including digits required for outside access or long distance.
  • Page 78 If PC card modem is not Mini-PCI card. working, disable internal Motherboard. modem in Control Panel. Download latest modem driver from technical support area of HP Notebook Web site (see page vi). One-Touch button problems Buttons not working Make sure correct Keyboard cover.
  • Page 79 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments LAN/Network General problems. Check cables and Mini-PCI card. connections. Motherboard. Try connecting notebook to another network station (if applicable). Try connecting cable to another computer or network station. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be...
  • Page 80 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Infrared General problems. Make sure correct drivers are Motherboard. installed. In Device Manager, double-click Infrared devices, then double-click IrDA Fast Infrared Port. On Advanced tab, click Infrared Transceiver A in Property window, then select IBM 31T1100 from pull-down menu.
  • Page 81 Check for conflicts or refresh replacing PCMCIA socket. device list in Device Manager. If card requires an IRQ, make sure one is available. Check HP Notebook Web site for installation instructions and information about supported PC cards (page vi). Download current drivers from card manufacturer’s...
  • Page 82 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Performance Notebook still on Press Ctrl+Alt+Del and end but stops any application not responding. responding. Press and hold the power button four seconds to turn off and reset notebook, then press the power button to turn the notebook back on.
  • Page 83 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook gets Always set notebook on a flat Fan. Check fan and heatsink for abnormally hot. surface, so air can flow freely proper operation or damage. Heatsink. around and underneath. Make sure air vents are clear.

  • Page 84: Diagnostic Tools

    The notebook restarts when you exit the program so drivers can be loaded. Updating e-DiagTools You can download the latest version of e-DiagTools from the HP Notebook Web site (see page vi). Follow the instructions included with the new version.
  • Page 85 Running e-DiagTools 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press F2 to run e–DiagTools. The first time you run the program, you are prompted to select the language for the program.

  • Page 86: Figure 3-3. Parallel Loopback Connector

    Note that the parallel port test is more thorough if you connect a loop-back connector to the port before running the test. See the wiring diagrams below. Figure 3-3. Parallel Loopback Connector Interpreting the Results The e-DiagTools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions.

  • Page 87: Power-On Self-Test

    Power-On Self-Test The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are displayed if possible.

  • Page 88: Sycard Pcctest 450/460 Cardbus Card (Optional)

    Beep Code Message Description (None) RAM ERROR AT LOCATION xxxxxx : RAM failed during memory test at the indicated location. WROTE : xxxx READ : xxxx (None) PARITY ERROR AT UNKNOWN Parity error during memory test at unknown LOCATION location. (None) PARITY ERROR AT LOCATION xxxxxx Parity error during memory test at the indicated...

  • Page 89: Bios Configuration Utility

    Running the BIOS configuration utility 1. Restart the notebook. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility. 3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate: •...
  • Page 90 Updating the Notebook’s BIOS Hewlett-Packard may provide updates to the notebook’s BIOS to enhance the capabilities of your system. Check the HP Business Support Web site (www.hp.com/go/bizsupport). Installation utilities and instructions will be provided with the updates. 3-28...

  • Page 91: Replaceable Parts

    Replaceable Parts This chapter contains an exploded view of the notebook, and lists of replaceable parts: Technology Code ID) Replaceable Parts...

  • Page 92: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts Technology Code ID)
  • Page 93 Table 4-1. Replaceable Parts for the Pavilion zt1000/xz300 Series Exchange Part User Item Description Part Number Number Replace Antenna Kit, Bluetooth F3377-60922 Battery, LiIon 8-cell F3172-60901 Case, Top F5535-60916 Case, Bottom F5535-60926 Case, Bottom-Wireless F5535-60925 Cover, Kybrd w/Lens F3398-60917 Display, 14" XGA...
  • Page 94 PCA, Volume Control F3377-60939 PCMCIA Socket Assy F3398-60936 Speaker Kit, L/R F5535-60921 Tray, HDD F3398-60914 128MB DDR266B F4694-60901 256MB DDR266B F4695-60901 512MB DDR266B F4696-60901 AC-Adapter-Ultraslim Delta 75W s/PFC F4600-60901 Antenna, 802.11b 15" F3379-60926 Bezel, LCD 14.1" F3398-60915 Bezel, LCD 15" F3379-60912 CD,Rcvy XPHome DUT/ENG RIDXH00ABH...

  • Page 95: Reference Information

    The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.

  • Page 96: Hewlett-Packard Display Quality Statement

    TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

  • Page 97: Table 5-1. Tft Lcd Guidelines (14.1/15.0-In Xga)

    Table 5-1. TFT LCD Guidelines (14.1/15.0-in XGA) Type of Imperfection Imperfections Not Allowed • Electrical Imperfections: 7 or more single bright dots. Bright dots • 7 or more single dark dots. Dark dots • 9 or more total (bright and dark combined) defective dots. •...
  • Page 100 1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information à @tyv†uà Q…v‡rqÃvÃUhvhÃ à à Ã...

This manual is also suitable for:

Pavilion xz300Omnibook xt1500

Table of Contents