Customer Support And Service - Accu-Chek Compact Reference Manual

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Customer support and service

Customer support:
If you have any questions on how to use your meter
or lancing device, if any of the results you obtain
seem implausible, or if you suspect the meter has a
fault, please contact the
Careline .
Service:
Please note that any repair, adjustment, or other
change of the meter must only be performed
properly by persons who have been authorised
by Roche Diagnostics. If you suspect that the meter
has a fault, please start by contacting the
Accu-Chek Customer Careline
attempt to identify and solve your problem over
the phone. Some problems, however, cannot be
solved over the phone, in which case you will be
asked to send your Accu-Chek Compact meter
together with the test strips you used and (if
applicable) the completed guarantee card to your
Customer Support Centre.
Roche Diagnostics Ltd,
Bell Lane, Lewes,
East Sussex, BN7 1LG,
UNITED KINGDOM
Freephone: 0800 701000
Freephone Rep. of Ireland: 1 800 709600
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Accu-Chek Customer
. Our staff will
On packaging, on the type plate and in the User's Manual you
may encounter the following symbols, shown here with their
meaning:
For in vitro diagnostic use
IVD
This product fulfils the requirements of Directive
0088
98/79/EC on in vitro diagnostic medical devices.
REF
Catalogue number
Please read package insert
Manufactured by
Caution (refer to accompanying documents).
Please refer to safety-related notes in the manual
accompanying this instrument.
Store at
Accu-Chek and Softclix are trademarks
of a member of the Roche Group
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