Troubleshooting Guide - Accu-Chek Compact Reference Manual

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Troubleshooting Guide

If your meter repeatedly displays error messages, if you
have reason to doubt the validity of a test result, or if a
quality control check returns a result that is outside the
expected range (see Chapter 7.1), please check the
following points:
Did you perform the test as directed? (see Chapter 5)
Is the optical system dirty? (see Chapter 7.2)
Do the batteries still have enough power? Are they
properly inserted? (see Chapter 2)
Did you perform the test within the correct
temperature range? (plus 10°C to plus 40°C)
Are the test strips beyond their expiration date?
(see test strip drum container)
Has the 3-month "use-by" period for the drum been
exceeded? (see insert)
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Have the proper storage conditions for the
meter and test strip drum been observed?
(see Chapter 7.3 and the package insert that
came with the test strip drum)
For quality control checks: Is the control
solution beyond its expiry date?
(see label on bottle)
For quality control checks: Did you use the
correct quality control solution?
(Compact Control)
If you have checked these points and still
receive error messages or doubt the validity
of results, please contact our Accu-Chek
Customer Careline.
Please see Chapter 12 for details of customer
support and services.
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