Software Troubleshooting - HP computer User Manual

Software troubleshooting

Symptom Possible solution
To resolve software
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problems, try these
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methods:
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Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one
drivers does not solve your problem.
1.
2.
3.
4.
5.
Microsoft System If you have a problem that might be caused by software that you have installed on your computer, use System
Restore Restore to return the computer to a previous restore point. You can also set restore points manually.
IMPORTANT:
To start a system restore or to add restore points manually:
1.
2.
3.
4.
5.
14 Chapter 5 Troubleshooting
Turn the computer off completely, and then turn it on again.
Update the drivers. See "Updating device drivers," in the next entry.
Restore your computer to a configuration that was in use before the software was installed. See "Microsoft
System Restore," in this table.
Reinstall the software program or hardware driver. See "Software program and hardware driver
reinstallation," in this table.
Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This
process erases all the data files that you have created. See
From the Start screen, type device manager, and then select Device Manager.
Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/
CD-ROM drives).
Double-click the specific item (for example, HP DVD Writer 640b).
Select the Driver tab.
To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
Always use this System Restore procedure before you use the System Recovery program.
Close all open programs.
From the Start screen, type control panel, and then select Control Panel.
Select System and Security, select System, and then select System protection.
Select the System protection tab on the System Properties screen.
Follow the on-screen instructions.
System Recovery on page 16.