Local Customer Support And Service; Information And Repair - Accu-Chek Compact Plus Reference Manual

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Local customer support and service

16.1 Information and repairs
Information service
If you have any questions on how to use your Accu-Chek Compact Plus
meter or Accu-Chek Softclix Plus finger pricker, if any of the results
you obtain seem implausible, or if you suspect that the meter or finger
pricker may have a fault, please contact the Accu-Chek Customer
Careline. Refer to Chapter 16.2 "Contact us" for details.
Repair service
Please note that any repair, adjustment or other change to the meter or
finger pricker must only be performed by qualified persons who have
been authorized by Roche Diagnostics. If you suspect that the meter or
finger pricker may have a fault, please start by contacting the
Accu-Chek Customer Careline free on 0800 701000 (UK) or 1800
709600 (Ireland). Our staff will attempt to identify and solve the problem
with you over the phone.
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