Implausible Results - Possible Causes Of Error - Accu-Chek Compact Plus User Manual

These results are not used to calculate averages (see Chapter 5.3
"Averages, highest value and lowest value for 7, 14 and 30 days").
If the displayed test result agrees with the way you feel, follow
your doctor's advice. If the way you feel does not agree with the
displayed test result, please perform a quality control check with
Accu-Chek Compact Control or Accu-Chek Compact Autocontrol
solution and a new test strip. Then perform another blood glucose
test. If you feel the new test result still does not agree with the
way you feel, please consult your doctor.
4.3.2 Implausible results – possible causes of error
If your meter repeatedly displays error messages or you doubt the test
results are correct, please check the following points:
Did you perform the test as directed (see Chapter 4.2 "Testing blood
glucose")?
Did you wait for the flashing test strip symbol and blood drop
symbol to appear before applying blood?
Did you wash your hands with warm water and soap to improve
blood flow and to remove any residues (e.g. of food, drinks, or skin
cream)? Did you dry your hands well?
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Testing blood glucose
Did you massage your fingertip gently (without squeezing too hard)
to obtain the drop of blood?
Did you apply blood to the test strip without delay after the blood
drop formed?
Did you perform the test within the correct temperature range
(+10 °C to +40 °C)?
Did you use a test strip drum whose 90-day use-by period has
not expired (see Chapter 2.5 "Inserting or replacing the test strip
drum")?
Did you observe the proper storage conditions for the meter and test
strip drum (see Chapter 8 "Measurement and storage conditions"
and the package insert that came with the test strip drum)?
If you have checked these points and still receive error messages or
doubt the results are correct, please call the Accu-Chek customer care
line (see Chapter 14 "Local customer support and service").
Testing blood glucose
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