Preparing To Call Technical Support; Using Support Telephone Numbers - HP Notebook Reference Manual

Using Support Telephone Numbers

Obtaining Support Telephone Numbers
To obtain a list of worldwide customer support telephone
numbers, use either of the following methods:
Select Start > Control Panel > Performance and Maintenance
icon > System icon. Then, near the lower edge of the System
Properties windows, select the Support Information button.
Refer to the Worldwide Telephone Numbers booklet (English
only) included with your notebook to contact an HP Customer
Care Center.

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have
the notebook and the following information available when you
call:
Serial number and model description, which are provided on
labels affixed to the notebook.
Purchase date on the invoice.
Conditions under which the problem occurred.
Error messages that have been displayed.
Operating system version number and registration number.
To display the operating version number and registration
number, select Start > Control Panel > Performance and
Maintenance icon > System icon > General tab.
Brand and model of an optional printer.
Startup and Reference Guide––Part 2
Software Updates, Restorations and Utilities
9-15