HP Laptop Docking Station Maintenance And Service Manual page 28

Troubleshooting
Optical Drive Problems and Solutions
Problem
The system cannot read
the optical disc.
The system cannot eject
the media tray.
MultiBay II Problems and Solutions
Problem
The MultiBay II drive is
not recognized.
2–6
Possible Cause
The disc is not
properly seated
in the drive tray.
The disc is upside
down.
The disc may be dirty
or scratched.
The disc is not
properly seated
in the media tray.
There is no power to
the advanced
docking station.
Possible Cause
The drive is not
properly inserted in
the MultiBay II.
The drive was
inserted while the
power was on.
Solution
Remove the disc, reseat it in
the drive tray, and then close
the drive tray.
Remove the disc, turn it over,
and then close the drive tray.
Clean or replace the disc.
Turn off the computer, and
then manually eject the
media tray.
■ Turn on power to the
system, and then eject
the disc.
■ Manually eject the disc.
Solution
Remove the drive, and then
reinsert it.
Restart the computer while
the drive is in the MultiBay II.
Maintenance and Service Guide